scholarly journals The drivers of omni-channel shopping intention: a case study for fashion retailing sector in Danang, Vietnam

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Thi Hieu Hanh Truong
Keyword(s):  
Design Methodology ◽  
Recent Literature ◽  
Theoretical Perspective ◽  
Point Of View ◽  
Content Type ◽  
Customer Perception ◽  
Channel Strategy ◽  
Retail Setting ◽  
Managerial Perspective

PurposeThe purpose of this paper is to look into the mechanism in which customers involve themselves in omni-channel retail setting and use its advantages.Design/methodology/approachVia an empirical analysis through surveying customers, this paper assesses and confirms the drivers of omni-channel shopping intention within the context of fashion retailing sector in Danang.FindingsThe findings highlight the significance of customer perception of research shopping (including showrooming and webrooming) behaviours, compatibility and risk to their intention towards omni-channel shopping, implying profound understanding of designing effective omni-channel retailing strategy.Originality/valueFrom a theoretical perspective, comprehending customer perception of the omni-channel concept has emerged as an important theme in recent literature as well as in practitioners' reports. Hence, the meaningful contribution of this study is the involvement in the attractive steam of study. From a managerial perspective, this study could offer guidance to retailers or managers about developing a successful omni-channel strategy from a customer point of view.

Intrapreneurship: outside the project box and into the unknown

2019 ◽  
Vol 41 (3) ◽  
pp. 45-55
Author(s):  
Anna Feldmann ◽  
Frank Teuteberg
Keyword(s):  
Service Provider ◽  
Design Methodology ◽  
Banking Sector ◽  
Qualitative Interviews ◽  
Point Of View ◽  
Content Type ◽  
It Service ◽  
General Goal ◽  
Clear Objective

Purpose This study aims to illustrate the current understanding of the concept of intrapreneurship by comparing it with that of a traditional project. Design/methodology/approach A meta-model was used to demonstrate how the two concepts overlap and what differences exist. Furthermore, a case study was conducted with an IT service provider from the banking sector in which 12 qualitative interviews with intrapreneurs were held and used to summarize the differences between projects and intrapreneurship initiatives from the intrapreneurs’ point of view. Findings This study identified two major differences: First, unlike in projects, the client has no clear objective in intrapreneurship; rather, only the sponsors maintain a general goal. Second, intrapreneurship allows for circumventing constraints and thus for working with more freedom and the possibility of failure. Originality/value This study used an explanatory model to summarize differences and clarify the concept of intrapreneurship.

Corporatization and internationalization of state-owned enterprises

2018 ◽  
Vol 31 (2) ◽  
pp. 221-240 ◽  
Author(s):  
Matteo Landoni
Keyword(s):  
Design Methodology ◽  
Single Case ◽  
Theoretical Perspective ◽  
Content Type ◽  
Space Agency ◽  
Different Types ◽  
Italian Space Agency ◽  
Novel Concept ◽  
Larger Sample

Purpose The purpose of this paper is to provide a conceptual framework for the intermediation of state-owned enterprises (SOEs). Governments may apply different form of support with the aim of increasing corporatization and internationalization of SOEs. The paper suggests a strategy based on institutional intermediation as the more efficient to drive corporatization and internationalization. Design/methodology/approach The research selected cases concerning SOEs in different industries in Europe in search of recurrences from a novel theoretical perspective. Among them, a case study concerning the Italian Space Agency explores the development of an institutional intermediary. Findings Government supports to SOEs appear in different forms and contribute to different results. A typology of the most recurrent forms shows three different types of actions governments have taken to support internationalization of firms. Intermediation seems the most suitable to trigger corporatization and internationalization. Research limitations/implications The study explores institutional intermediaries as a novel supporting strategy for governments. It proposes a novel concept based upon a single case study. Further research needs to test and verify the institutional intermediaries’ impact drawing on a larger sample and different contexts. Originality/value So far, few attempts have linked corporatization to globalization. The paper tries to fill this gap between corporatization and internationalization of SOEs. Its value is the provision of a novel view that includes institutional intermediaries as instrumental to governments’ strategy that aims to bridge the two components.

scholarly journals Exploring presenteeism among hospital physicians through the perspective of job crafting

2019 ◽  
Vol 15 (3) ◽  
pp. 296-314
Author(s):  
Fay Giæver ◽  
Lise Tevik Løvseth
Keyword(s):  
Design Methodology ◽  
Theoretical Perspective ◽  
Point Of View ◽  
Job Crafting ◽  
Future Research ◽  
Job Description ◽  
Content Type ◽  
Longitudinal Methods ◽  
Hospital Physicians ◽  
Context Specific

Purpose The purpose of this paper is to seek a deeper understanding of presenteeism by utilising the perspective of job crafting to explore how a selected group of physicians make sense of their decision to attend work while ill and of their experience of doing so. Job crafting implies that employees not only respond to their job description, but also proactively change tasks, relationships and perceptions in order to experience work in meaningful ways. Design/methodology/approach A narrative methodological framework involving interviews was adopted to explore the ways in which a selected group of 20 Norwegian hospital physicians engaged in job crafting during presenteeism. The resulting data were analysed using theory-led thematic analysis utilizing the theoretical perspective of job crafting. Findings It was evident that physicians were indecisive and insecure when evaluating their own illness, and that, via task, relational and cognitive crafting, they trivialised, endured and showcased their illness, and engaged in presenteeism in various ways. Furthermore, physicians to some extent found themselves caught in dysfunctional circles by contributing to the creation of a work environment where presenteeism was maintained and seen as expected. Research limitations/implications Future research should address a wider range of contexts, and use longitudinal methods to explore the multifaceted, context-specific and evolving nature of presenteeism and job crafting in more depth. Interventions aimed at countering the negative implications of presenteeism should address the issue from both a social and a systemic point of view. Originality/value The findings extend the current understanding of presenteeism by demonstrating the multifaceted and evolving nature of the ways in which personal illness and presenteeism are perceived and enacted over time.

Managers’ psychic distance and its impact on Chinese FDI to Germany in the environmental industry

2019 ◽  
Vol 14 (1) ◽  
pp. 155-170 ◽  
Author(s):  
Katiuscia Vaccarini ◽  
Christoph Lattemann ◽  
Francesca Spigarelli ◽  
Ernesto Tavoletti
Keyword(s):  
Design Methodology ◽  
Case Study Research ◽  
Point Of View ◽  
Psychic Distance ◽  
Content Type ◽  
Cultural Aspects ◽  
Multiple Case ◽  
Environmental Industry ◽  
The Impact

Purpose The purpose of this paper is twofold. First, to analyze the impact of Chinese managers’ psychic distance (PD) with Germany on their businesses; and second, to investigate whether managers’ previous experiences affect their PD. Design/methodology/approach A multiple case study research design is adopted. It is based on six Chinese companies that have recently entered Germany through FDI. Findings PD influences the decision making of Chinese FDI to Germany, it has an impact on Chinese businesses in Germany on 4 out of 12 dimensions, namely, legal, political, cultural aspects as well as language. Managers with no international experience (study, work, foreign investment practice) perceive a higher impact of PD dimensions on business with the host country, whereas the opposite is true for experienced ones. Originality/value While extensive research has been conducted on the PD construct under the point of view of the differences between the home and host country’s characteristics, this paper sheds lights on the impact of pre- and post- periods of investment, as well as over international experiences of managers investing abroad. It examines the environmental industry for Chinese FDI to Germany.

Promoting the image of a historic city for sustainable cultural tourism: the case of Tlemcen Capital of Islamic Culture 2011

2019 ◽  
Vol 5 (3) ◽  
pp. 412-428
Author(s):  
Somia Kherbouche ◽  
Abdelkader Djedid
Keyword(s):  
Qualitative Study ◽  
Empirical Study ◽  
Quantitative Study ◽  
Design Methodology ◽  
Cultural Tourism ◽  
Point Of View ◽  
Islamic Culture ◽  
Content Type ◽  
Historic City

Purpose Focussing on the event “Tlemcen Capital of Islamic Culture 2011”, the purpose of this paper is to examine the changing perception of the city’s image, assess its durability and determine its relationship with the development of sustainable cultural tourism. Design/methodology/approach This research is tested by an empirical study that combines a qualitative and a quantitative approach. The qualitative study is based on semi-directive interviews, whereas quantitative study is based on statistics from the Wilaya Tourism Department. Findings The results of this study indicate first of all that the perception of the city’s image by the inhabitants is not static and that it follows the same process of evolution of the perception of the image by tourists but in relation to other factors such as awareness and age. The second result shows that the sustainability of the image must be verified both inside and outside to achieve sustainable cultural tourism. Originality/value This study is in line with previous research with another point of view on the city’s image and another case study which is the historical city of Tlemcen. It serves to examine the evolution of the perception of the city’s image produced by the event and to assess its sustainability.

scholarly journals Being a management accountant in a shared services centre

2018 ◽  
Vol 14 (4) ◽  
pp. 492-512 ◽  
Author(s):  
Lauri Lepistö ◽  
Justyna Dobroszek ◽  
Sinikka Moilanen ◽  
Ewelina Zarzycka
Keyword(s):  
Design Methodology ◽  
Single Case ◽  
Theoretical Perspective ◽  
Shared Services ◽  
Case Study Method ◽  
Structured Interviews ◽  
Dirty Work ◽  
Content Type ◽  
Management Accountants

Purpose The purpose of this paper is to improve understanding of the work of management accountants in the context of a shared services centre. Design/methodology/approach A single case study method is used and data are collected via semi-structured interviews and internal documents. The empirical materials are analysed from the theoretical perspective of dirty work, incorporating aspects from practice theory. Findings Findings suggest that management accountants working in a shared services centre develop their occupational esteem by refocusing and reframing strategies. Through these strategies, management accountants can decrease the perceived “dirtiness” associated with their work. Originality/value The study sheds light on the under-researched topic of management accountants’ work within a shared services centre. Moreover, it offers the metaphor of liminal work to characterise how management accountants develop their occupational esteem in circumstances where gaining efficiency is the main objective.

Essential audits for proactive electronic resources troubleshooting and support

2018 ◽  
Vol 35 (1) ◽  
pp. 6-10 ◽  
Author(s):  
Jeffrey M. Mortimore ◽  
Jessica M. Minihan
Keyword(s):  
Design Methodology ◽  
Recent Literature ◽  
Electronic Resources ◽  
Electronic Resource ◽  
Resource Access ◽  
Content Type ◽  
Georgia Southern University ◽  
Southern University ◽  
Practical Implications

Purpose This study aims to report on a series of “essential audits” implemented by technical services personnel at Georgia Southern University to provide proactive troubleshooting of electronic resources. Design/methodology/approach These “essential audits” include bi-weekly link tests in the library’s A-Z database list, quarterly book and link asset tests in LibGuides and rolling authentication audits of link resolver records. Taken together, these techniques help to reduce access issues before they arise, improving overall provision of access. Findings Since implementing these “essential audits,” Georgia Southern has seen reductions in troubleshooting requests related to database-level authentication and access, as well as reductions in link-level troubleshooting requests originating from the library’s LibGuides platform and article-level troubleshooting requests originating from the link resolver. Practical implications Findings recommend implementation of regular audits pursuant to proactive troubleshooting of electronic resources and improved overall provision of access. Originality/value This case study contributes to the recent literature and discourse on electronic resource access troubleshooting by highlighting simple, proactive auditing techniques.

scholarly journals Market shaping dynamics: interplay of actor engagement and institutional work

2020 ◽  
Vol 35 (9) ◽  
pp. 1425-1439
Author(s):  
Julia A. Fehrer ◽  
Jodie Conduit ◽  
Carolin Plewa ◽  
Loic Pengtao Li ◽  
Elina Jaakkola ◽  
...  
Keyword(s):  
Design Methodology ◽  
Recent Literature ◽  
Future Market ◽  
Illustrative Case ◽  
Institutional Work ◽  
Content Type ◽  
Resource Density ◽  
Illustrative Case Study ◽  
Market Shaping

Purpose Combining institutional work and actor engagement (AE) literature, this paper aims to elucidate how the collective action of market shaping occurs through the interplay between market shapers’ institutional work and engagement of other market actors. While markets are shaped by actors’ purposive actions and recent literature notes the need to also mobilize AE, the underlying process remains nebulous. Design/methodology/approach This paper is conceptual but supported by an illustrative case study: the Winding Tree. This blockchain-based, decentralized travel marketplace shapes a market by decoupling existing resource linkages, creating new ones and stabilizing others through a dynamic, iterative process between the market shaper’s institutional work and others’ AE. Findings The paper develops a dynamic, iterative framework of market shaping through increased resource density, revealing the interplay between seven types of market shapers’ institutional work distilled from the literature and changes in other market actors’ engagement dispositions, behaviors and the diffusion of AE through the market. Originality/value This research contributes to the emergent market shaping and market innovation literature by illustrating how the engagement of market actors is a fundamental means of market shaping. Specifically, it advances understanding of how market shapers’ institutional work leads to new resource linkages and higher resource density in emergent market systems through AE. The resultant framework offers an original, critical foundation for future market shaping research.

The beginning of value co-creation: understanding dynamics, efforts and betterment

2017 ◽  
Vol 27 (6) ◽  
pp. 1145-1166 ◽  
Author(s):  
Tom Chen ◽  
Shirley Ou Yang ◽  
Cheryl Leo
Keyword(s):  
Design Methodology ◽  
Single Case ◽  
Diagnostic Value ◽  
Point Of View ◽  
Content Type ◽  
A Value ◽  
Micro Level ◽  
Current Value ◽  
Practical Implications

Purpose The purpose of this paper is to understand the beginning of value co-creation by uncovering the roles, efforts, and desired outcomes of employees and how they affect employees’ responses to their firm’s co-creation initiatives. Design/methodology/approach This study applies a single case study to explore micro-level processes at the beginning of value co-creation informed by a case about how a Taiwanese firm moved from a conventional to a co-creative business model. Findings The case study findings affirm nine subthemes that underlie three key themes: co-creation dynamics, efforts, and betterment. The authors provide a value co-creation framework that is informed by nine subthemes derived from interview data. Research limitations/implications Current literature on understanding value co-creation processes focuses on formalized co-creation processes which produce diverse and contextually dependent findings. The authors contribute to current value co-creation literature by offering convergent insights into the interplay of dynamics, efforts, and betterment experienced by employees transitioning to a value co-creation process. Practical implications The authors offer a diagnostic value co-creation checklist and propose three benefits of using the checklist, which can help managers mitigate the uncertainty that arises during the transition from a conventional to a co-creation firm. Originality/value The study responds to calls for research to investigate where and when the co-creation of value emerges, value co-creation behavior from employees’ point of view, and employees’ roles in the co-creation of value.

The transformative and evolutionary approach of omnichannel in retail companies: insights from multi-case studies in Portugal

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Joana Barbosa ◽  
Beatriz Casais
Keyword(s):  
Case Studies ◽  
Design Methodology ◽  
Case Study Approach ◽  
Contextual Diversity ◽  
Content Type ◽  
Study Approach ◽  
Customer Feedback ◽  
Managerial Perspective ◽  
Implementation Stage

PurposeOmnichannel implementation in retail requires business transformation and faces several operational barriers. This research discusses how omnichannel has been implemented, in a managerial perspective, and how integration of operations has overcome the identified transformative barriers.Design/methodology/approachThe authors followed a multi-case study approach, with observation and interviews with managers of four big retail companies in Portugal.FindingsThe results suggest that retail companies have overcome the barriers to implement omnichannel models through the integration of information technology (IT), the accomplishment of organisational changes and the optimisation of customer feedback, achieving positive business indicators, namely increased sales.Research limitations/implicationsThe conclusions of the paper provide valuable information to help companies to design the process of channel's integration in order to overcome the transformative constraints of omnichannel. However, those conclusions emerge from Portuguese case studies of retail companies, and a generalised discussion should consider the contextual diversity of consumer expectations, cultural user experiences in retail and the maturity of digital transformation and omnichannel implementation stage in each country.Originality/valuePrevious studies had characterised the items of omnichannel retail, fulfilment processes, the benefits of channels' integration in customer experience, satisfaction and loyalty and had identified barriers for its implementation. Considering the existence of different stages of omnichannel implementation, this paper explores how retail companies increment omnichannel operations, overcome transformative barriers and achieve the omnichannel benefits, through the whole involvement of the organisation system, the customer approach and the business model, besides the technology integration.

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