Taming the amygdala: new tools for crisis management

2014 ◽  
Vol 35 (1) ◽  
pp. 52-55 ◽  
Author(s):  
Peter Buell Hirsch
Keyword(s):  
Crisis Management ◽  
Corporate Reputation ◽  
Data Privacy ◽  
Design Methodology ◽  
Behavioral Data ◽  
Content Type ◽  
Risks And Benefits ◽  
Consumer Data ◽  
Potential Risks ◽  
Current Concerns

Purpose – The article discusses the ramifications for corporate reputation of the current concerns about consumer data privacy in order to identify potential risks and benefits for corporations in their relations with consumers and other stakeholders. Design/methodology/approach – The article discusses the ramifications for corporate reputation of the current concerns about consumer data privacy in order to identify potential risks and benefits for corporations in their relations with consumers and other stakeholders. Findings – This review suggests that there are indeed significant concerns for corporations about how consumers feel about corporate use of personal and, in particular, behavioral data. However, there are steps that corporations can take to demonstrate their commitment to data privacy that can mitigate potential reputational damage and even strengthen their image with consumers and other stakeholders. Originality/value – Data privacy as a reputation asset has been little discussed in the literature to date.

What news on the Rialto? Geopolitics and reputation risk

2019 ◽  
Vol 40 (6) ◽  
pp. 9-15 ◽  
Author(s):  
Peter Buell Hirsch
Keyword(s):  
Multinational Corporations ◽  
Corporate Reputation ◽  
Design Methodology ◽  
Content Type ◽  
Skill Sets ◽  
International Media ◽  
Reputation Risk ◽  
Potential Risks ◽  
Practical Implications ◽  
New Infrastructure

Purpose The purpose of this paper is to examine how changes in the global geopolitical climate have created new and more acute reputation risks for multinational corporations. Design/methodology/approach This viewpoint examines recent shifts in the global geopolitical claims covered in international media and analyzes variety of instances in which these shifts have created new and more intense reputation risks. From this analysis, the authors derive insights into how companies can prepare for and manage their operations to mitigate potential reputation risks. Findings The author finds that the increases in reputation risk created by shifting global geopolitical structures expose weaknesses in the infrastructure and skill sets by which companies manage their corporate reputation and makes recommendations about overcoming these weaknesses. Research limitations/implications The geopolitical issues analyzed and the reputation risks exposed are selective; therefore, this is not a comprehensive review of all the potential risks. Practical/implications Companies can do a great deal to protect themselves from new reputation risks created by the geopolitical shifts discussed by setting up a new infrastructure for managing and reporting on these risks and hiring communications professionals with the appropriate capabilities for analyzing and managing the risks. Social/implications If these new risks are well managed, the potential for significant business disruption and the safety and security of corporate employees could be significantly reduced. Originality/value To the best of the author's knowledge, this is the first discussion of geopolitical shifts and corporate reputation.

Risk identification and modeling for blockchain-enabled container shipping

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Son Nguyen ◽  
Peggy Shu-Ling Chen ◽  
Yuquan Du
Keyword(s):  
Design Methodology ◽  
Directed Acyclic Graph ◽  
Risk Identification ◽  
Container Shipping ◽  
Content Type ◽  
Acyclic Graph ◽  
Operational Risks ◽  
Systems Security ◽  
Event Risk ◽  
Potential Risks

PurposeAlthough being considered for adoption by stakeholders in container shipping, application of blockchain is hindered by different factors. This paper investigates the potential operational risks of blockchain-integrated container shipping systems as one of such barriers.Design/methodology/approachLiterature review is employed as the method of risk identification. Scientific articles, special institutional reports and publications of blockchain solution providers were included in an inclusive qualitative analysis. A directed acyclic graph (DAG) was constructed and analyzed based on network topological metrics.FindingsTwenty-eight potential risks and 47 connections were identified in three groups of initiative, transitional and sequel. The DAG analysis results reflect a relatively well-connected network of identified hazardous events (HEs), suggesting the pervasiveness of information risks and various multiple-event risk scenarios. The criticality of the connected systems' security and information accuracy are also indicated.Originality/valueThis paper indicates the changes of container shipping operational risk in the process of blockchain integration by using updated data. It creates awareness of the emerging risks, provides their insights and establishes the basis for further research.

Towards effective crisis management

2021 ◽  
Vol 37 (9) ◽  
pp. 7-9
Keyword(s):  
Crisis Management ◽  
Case Studies ◽  
Design Methodology ◽  
Reading Time ◽  
Cutting Edge ◽  
Content Type ◽  
Damage Limitation ◽  
Pertinent Information ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Firms and entire sectors can be vulnerable to both immediate and lasting effects when a major crisis occurs. Swift response utilizing appropriate strategies can enable effective crisis management that enables not only damage limitation and recovery but scope to transform the industry’s future. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

scholarly journals Better than before: the resilient organization in crisis mode

2018 ◽  
Vol 39 (1) ◽  
pp. 32-42 ◽  
Author(s):  
Epaminondas Koronis ◽  
Stavros Ponis
Keyword(s):  
Crisis Management ◽  
Design Methodology ◽  
Organizational Characteristics ◽  
Managerial Ability ◽  
Organizational Survival ◽  
Research Directions ◽  
Learning Abilities ◽  
Content Type ◽  
Practical Implications ◽  
Better Than

Purpose The paper aims to adopt a strategic view of organizational survival and argue that preparedness, responsiveness, adaptability and learning abilities constitute organizational drivers of resilience and provide a new direction on crisis management. Design/methodology/approach As a conceptual and literature exploration, the methodological focus is to combine various concepts within a unified model for resilience. Findings The proposed conceptual model highlights the need for strategic reconfigurations toward the construction of a resilience culture and the development of a supporting social capital in organizations. It also portrays organizational survival and sustainability as being dependent on strategic characteristics rather than on the managerial ability to handle situations and manage crisis. Research limitations/implications In this paper, implications, methodological concerns in the study of resilience and further research directions have been presented. Practical implications The paper approaches a new way of thinking about crises and provides a set of cultural and organizational characteristics that would increase resilience and crisis management abilities. Originality/value While organizations are nowadays more than ever affected by disruptions and crises, their inherent ability and strategies to protect their sustainability have been undertheorized. This paper aims at contributing to a growing and fruitful discussion.

scholarly journals How open is OpenGLAM? Identifying barriers to commercial and non-commercial reuse of digitised art images

2019 ◽  
Vol 76 (1) ◽  
pp. 1-26 ◽  
Author(s):  
Foteini Valeonti ◽  
Melissa Terras ◽  
Andrew Hudson-Smith
Keyword(s):  
Design Methodology ◽  
Art Museums ◽  
End Users ◽  
Institutional Perspective ◽  
Content Type ◽  
Image Tracking ◽  
Academic Literature ◽  
Risks And Benefits ◽  
Quality Image ◽  
Practical Implications

Purpose In recent years, OpenGLAM and the broader open license movement have been gaining momentum in the cultural heritage sector. The purpose of this paper is to examine OpenGLAM from the perspective of end users, identifying barriers for commercial and non-commercial reuse of openly licensed art images. Design/methodology/approach Following a review of the literature, the authors scope out how end users can discover institutions participating in OpenGLAM, and use case studies to examine the process they must follow to find, obtain and reuse openly licensed images from three art museums. Findings Academic literature has so far focussed on examining the risks and benefits of participation from an institutional perspective, with little done to assess OpenGLAM from the end users’ standpoint. The authors reveal that end users have to overcome a series of barriers to find, obtain and reuse open images. The three main barriers relate to image quality, image tracking and the difficulty of distinguishing open images from those that are bound by copyright. Research limitations/implications This study focusses solely on the examination of art museums and galleries. Libraries, archives and also other types of OpenGLAM museums (e.g. archaeological) stretch beyond the scope of this paper. Practical implications The authors identify practical barriers of commercial and non-commercial reuse of open images, outlining areas of improvement for participant institutions. Originality/value The authors contribute to the understudied field of research examining OpenGLAM from the end users’ perspective, outlining recommendations for end users, as well as for museums and galleries.

The rainbow sign: climate change and corporate reputation

2019 ◽  
Vol 40 (3) ◽  
pp. 52-56
Author(s):  
Peter Buell Hirsch
Keyword(s):  
Climate Change ◽  
Corporate Reputation ◽  
Design Methodology ◽  
Positive Impact ◽  
Social Implications ◽  
Content Type ◽  
Secondary Literature ◽  
Qualitative Interpretation ◽  
Practical Implications

Purpose This paper aims to highlight the increasing importance corporate responses to climate change will play in corporate reputation. Design/methodology/approach Review of the relevant secondary literature Findings Companies that develop active responses to climate change will see positive impact on their corporate reputation. Research limitations/implications The review of the secondary literature is not comprehensive and subject to the author’s qualitative interpretation of it. Practical implications Companies that follow the recommendations will see a benefit in stakeholder appreciation. Social implications The more companies embrace a proactive stance on climate change, the more likely society is to meet the 2 per cent goal. Originality/value To the best of the author’s knowledge, this is the first treatment of climate change from the perspective of corporate reputation.

An action framework for compliance and governance

2014 ◽  
Vol 19 (4) ◽  
pp. 342-359 ◽  
Author(s):  
Allen O’Neill
Keyword(s):  
Data Privacy ◽  
Design Methodology ◽  
State Of The Art ◽  
Clinical Governance ◽  
Healthcare Organisation ◽  
Privacy Risk ◽  
Content Type ◽  
Starting Point ◽  
Governance Risk ◽  
Education Process

Purpose – The purpose of this paper is to propose a framework for clinical governance, in particular, the compliance of data privacy in a healthcare organisation. Design/methodology/approach – The approach of the research was to highlight problem areas in compliance and governance risk management (governance, risk and compliance (GRC)) in general, and then identify knowledge in other domains that could be combined and applied to improve GRC management, and ultimately improve governance outcomes. Findings – There is a gap in the literature is respect of systems and frameworks to assist organisations in managing the complex minutiae associated with compliance. This paper addresses this gap by proposing a “compliance action framework” which builds on work existing in other domains in relation to education, process control and governance. Research limitations/implications – The present research provides a starting point for an implementation of the framework within a number of organisations, and opens questions for further research in the field. Originality/value – The GRC framework proposed in this paper contributes to the state of the art, by proposing processes for improving the governance capability and compliance outcomes within an organisation for governance of data privacy risk and data protection.

Consumers’ reactions to cross-border acquisitions

2019 ◽  
Vol 122 (2) ◽  
pp. 655-677
Author(s):  
Riccardo Resciniti ◽  
Michela Matarazzo ◽  
Gabriele Baima
Keyword(s):  
Experimental Design ◽  
Corporate Reputation ◽  
Design Methodology ◽  
Consumer Perceptions ◽  
Psychic Distance ◽  
Target Firm ◽  
Content Type ◽  
Cross Border ◽  
Acquiring Firms

Purpose The purpose of this paper is to focus on consumers’ reactions to cross-border acquisitions (CBA) by exploring the role of consumer perceptions of the psychic distance between the country of the acquirer and that of the target firm when the acquiring corporation has a good or poor reputation. Design/methodology/approach A 2×2 experimental design which manipulated psychic distance and acquirer’s corporate reputation was conducted in Italy. The study considers an Italian food target firm and compares four foreign acquiring firms with different combinations of corporate reputation (good/poor) and psychic distance to Italy (small/large). Findings The authors found that the degree of psychic distance between the countries of the acquiring and targeted firms was inversely related to Italian consumers’ intentions to repurchase the products of the post-acquisition target, and unrelated to the acquirer’s corporate reputation. Originality/value This is the first study focusing on psychic distance in the context of CBA, especially from the perspective of consumer behavior, which can help to better understand certain negative reactions toward the acquisition of a business.

The trapdoor in the platform: will corporate purpose be enough?

2020 ◽  
Vol 41 (2) ◽  
pp. 59-62
Author(s):  
Peter Buell Hirsch
Keyword(s):  
Middle Class ◽  
Productivity Growth ◽  
Corporate Reputation ◽  
Design Methodology ◽  
Economic Downturn ◽  
Significant Shift ◽  
Purchasing Power ◽  
Content Type ◽  
Growth Decline ◽  
Practical Implications

Purpose The purpose of the paper is to assess whether current corporate commitments to serve all stakeholders rather than just shareholders will protect corporate reputation during the coming economic downturn. Design/methodology/approach This paper reviews recent corporate commitments to corporate purpose and sustainability as well as critiques of these commitments to determine the likely public and governmental responses in the context of declining middle-class purchasing power and record profits. Findings The author believes that unless corporations make deeper commitments to productivity growth, higher wages and strengthening employment, there will be meaningful restrictions imposed upon their freedom to operate. Research limitations/implications This review of corporate commitments and critiques is selective and not comprehensive. To the extent that the findings relate to events in the future, they are, by definition, non-verifiable. Practical implications If corporations begin to address the concerns discussed here before the next sharp economic downturn, they may be able to escape significant new obligations imposed by the governments. If not, they are likely to lose both freedom of action and reputation. Social implications Depending on the flow of events, large segments of the population could turn against big corporations, representing a significant shift in the cultural and political environment. Originality/value Much has been written about the intersection of stagnation in productivity growth, decline in middle-class purchasing power and income inequality. However, the author believes that there has been little attention given to the possible implications from the perspective of corporate reputation.

Modeling and classification of enablers of CSR in Indian firms

2019 ◽  
Vol 14 (2) ◽  
pp. 456-475 ◽  
Author(s):  
Divesh Kumar ◽  
Praveen Goyal ◽  
Vinod Kumar
Keyword(s):  
Corporate Social Responsibility ◽  
Corporate Reputation ◽  
Design Methodology ◽  
Interpretive Structural Modeling ◽  
Content Type ◽  
Management Commitment ◽  
The World ◽  
Top Management Commitment ◽  
Corporate Social

Purpose The purpose of this paper is to study corporate social responsibility (CSR) enablers, with special reference to Indian firms. Further, the CSR enablers have been identified and their ranking obtained, and interactions and interrelationships among the different enablers have also been studied. Design/methodology/approach The interpretive structural modeling (ISM) approach was used to evaluate the interactions among the various enablers of CSR implementation, from the perspective of Indian companies. Findings In the course of this paper, based on a detailed literature review, nine enablers were identified and after seeking expert opinion, eight CSR implementation enablers were shortlisted. The present study has identified that top management commitment, organizational culture and formal strategic planning are the main enablers of CSR implementation in Indian companies, whereas corporate reputation, better financial performance and customer satisfaction are the dependent enablers that have high dependence power but weak driving power. Originality/value The ISM-based model of CSR enablers presented in this paper will prove to be of interest to academicians and practitioners alike. While academicians will gain a better understanding of enablers of CSR implementation from the perspective of one of the fastest growing economies of the world, practitioners will gain a better understanding of CSR enablers, and their enhanced knowledge will help them to effectively implement CSR in their organizations.

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