What drives organizations to switch to cloud ERP systems? The impacts of enablers and inhibitors

2020 ◽  
Vol 33 (3) ◽  
pp. 600-626 ◽  
Author(s):  
Yu-Wei Chang
Keyword(s):  
Cloud Computing ◽  
Switching Costs ◽  
Sunk Costs ◽  
Equation Modeling ◽  
Erp Systems ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Success Model ◽  
Toe Framework

PurposeSwitching to public cloud enterprise resource planning (ERP) systems not only provides financial and functional benefits to organizations, but also results in sunk costs of incumbent systems and uncertainty costs of cloud systems. The purpose of this study is to investigate the enablers and inhibitors concerning switching to cloud ERP systems at the organizational level.Design/methodology/approachData were collected from 212 top managers and owners of the enterprises in Taiwan, and 10 hypotheses were examined using structural equation modeling.FindingsTechnological (system quality), organizational (financial advantage), and environmental contexts (industry pressure) are found to be the antecedents of switching benefits. Perceived risk of cloud ERP systems and satisfaction with and breadth of use of incumbent ERP systems are found to be the predictors of switching costs. Switching benefits positively affect switching intention, but switching costs negatively affect switching intention.Research limitations/implicationsThis study develops a theoretical model grounded in a set of theoretical foundations, including two-factor theory, technology-organization-environment (TOE) framework, information systems (IS) success model, and expectation confirmation theory (ECT). Two-factor theory is used to characterize switching benefits and costs that affect switching intention. Technological factors come from IS success model, and the factors affecting benefits are organized based on TOE framework. Sunk costs of incumbent ERP systems are developed based on ECT.Originality/valueDifferent from previous studies on cloud computing adoption, this study provides insights into switching intention to cloud computing. The study also proposes an integrated model grounded in multiple perspectives to explain organizations' decisions to switch to cloud ERP systems. These findings help cloud service providers better understand how to promote cloud ERP adoption from technical, organizational, and environmental perspectives.

A hybrid model for exploring the antecedents of cloud ERP continuance

2019 ◽  
Vol 15 (2) ◽  
pp. 215-235 ◽  
Author(s):  
Yung-Ming Cheng
Keyword(s):  
Hybrid Model ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
System Quality ◽  
Continuance Intention ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Delone And Mclean ◽  
Success Model

Purpose This study aims to propose a hybrid model based on expectation–confirmation model (ECM), DeLone and McLean IS success model and task-technology fit (TTF) model to examine whether quality factors and TTF as the antecedents to user beliefs can affect organizational users’ continuance intention of cloud enterprise resource planning (ERP). Design/methodology/approach Sample data for this study were collected from end-users of cloud ERP working in companies in Taiwan. A total of 370 questionnaires were distributed in the 37 sample companies, and 315 (85.1 per cent) usable questionnaires were analyzed using structural equation modeling in this study. Findings This study’s findings indicated that users’ perceptions of system quality, information quality and TTF all contributed significantly to their satisfaction, confirmation and perceived usefulness (PU) of cloud ERP, which in turn directly or indirectly led to their continuance intention of cloud ERP; that is, the results strongly supported the hybrid model integrating ECM, DeLone and McLean IS success model and TTF model with all hypothesized links being significant. Originality/value Empirically, this study’s research model capturing ECM, DeLone and McLean IS success model and TTF model has significantly shed light on the possible formulation of a richer post-adoption model. Noteworthily, considerably more attention should be paid to the fit between information-related characteristics and cloud ERP users’ work goals and needs, while TTF, based on both system-related and information-related technology characteristics, significantly contributes to users’ satisfaction, confirmation and PU, which together directly or indirectly explain their intention to continue using cloud ERP.

Understanding the relationships of critical factors to Facebook educational usage intention

2015 ◽  
Vol 25 (2) ◽  
pp. 262-278 ◽  
Author(s):  
Chih-Hung Wu ◽  
Shih-Chih Chen
Keyword(s):  
Social Influence ◽  
Information Quality ◽  
Mediating Effect ◽  
Equation Modeling ◽  
System Quality ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Multiple Group ◽  
Success Model

Purpose – The purpose of this paper is to conceptualise a framework that integrates information quality, system quality, function quality, and social influence based on the information system (IS) success model, to explore the relationship among these factors, which might be the key determinants of Facebook educational usage intention. Design/methodology/approach – An internet survey was conducted to collect empirical data from 221 Facebook users on their experiences of using Facebook. This study applied structural equation modeling (SEM) to demonstrate the proposed model’s construct relations and multiple group analysis. Findings – The results of this study show that social influence and information quality are critical and direct determinants that affect users’ continuous intention to use Facebook in learning; social influence also indirectly affect Facebook usage intention through the mediating effect of information quality. Except the path between social influence and usage intention in age subgroups, the relationships among these determining factors in the proposed model are stable, and there were no significant differences among gender subgroups and age subgroups examined using the multiple group comparison test. Originality/value – The findings provide a better understanding of the IS success model that influences the Facebook educational usage intention for researchers and practitioners.

scholarly journals Evaluating the individual and organizational impact of enterprise content management systems

2019 ◽  
Vol 25 (7) ◽  
pp. 1413-1440 ◽  
Author(s):  
Andrea Harr ◽  
Jan vom Brocke ◽  
Nils Urbach
Keyword(s):  
Content Management ◽  
Management Systems ◽  
Equation Modeling ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Success Model ◽  
Enterprise Content Management ◽  
The Impact ◽  
Content Management Systems

Purpose The purpose of this paper is to gain a deeper comprehension of the nature of enterprise content management systems (ECMS) success by exploring factors that are important in the context of ECMS success, i.e. how these factors can be measured, and how they are interrelated. Design/methodology/approach The paper develops a success model specific to the enterprise content management (ECM) domain that builds on the DeLone and McLean information systems (IS) success model. The model is empirically tested by means of structural equation modeling applying the partial least squares approach and using data collected in an online survey. Findings The results show that ECMS positively affects organizational content management in terms of efficiency, collaboration and compliance. It also provides evidence that the use of the ECMS alone does not provide impact to the organization, but needs to be moderated either by the impact of the ECMS on the user or the users’ satisfaction of the ECMS. Practical implications For practitioners, the model identifies the factors that influence the success of ECMS. Practitioners can monitor these factors as performance indicators to improve users’ satisfaction with the ECMS and, thus, the success of their ECMS. Furthermore, the results can support practitioners in understanding the multiple facets of ECMS success to improve how they plan and prepare for ECM investments. Originality/value The study’s results contribute to theory by extending and empirically testing the D&M IS success model in a new domain and system context. The presented research is the first to empirically validate a comprehensive ECMS success model that extends knowledge related to ECM by examining the relationship between the quality dimensions and the success measures.

Understanding determinants of cloud computing adoption using an integrated TAM-TOE model

2015 ◽  
Vol 28 (1) ◽  
pp. 107-130 ◽  
Author(s):  
Hemlata Gangwar ◽  
Hema Date ◽  
R Ramaswamy
Keyword(s):  
Cloud Computing ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Organizational Level ◽  
Relative Advantage ◽  
Equation Modeling ◽  
Content Type ◽  
Cloud Computing Adoption ◽  
Tam Model ◽  
Toe Framework

Purpose – The purpose of this paper is to integrate TAM model and TOE framework for cloud computing adoption at organizational level. Design/methodology/approach – A conceptual framework was developed using technological and organizational variables of TOE framework as external variables of TAM model while environmental variables were proposed to have direct impact on cloud computing adoption. A questionnaire was used to collect the data from 280 companies in IT, manufacturing and finance sectors in India. The data were analyzed using exploratory and confirmatory factor analyses. Further, structural equation modeling was used to test the proposed model. Findings – The study identified relative advantage, compatibility, complexity, organizational readiness, top management commitment, and training and education as important variables for affecting cloud computing adoption using perceived ease of use (PEOU) and perceived usefulness (PU) as mediating variables. Also, competitive pressure and trading partner support were found directly affecting cloud computing adoption intentions. The model explained 62 percent of cloud computing adoption. Practical implications – The model can be used as a guideline to ensure a positive outcome of the cloud computing adoption in organizations. It also provides relevant recommendations to achieve conducive implementation environment for cloud computing adoption. Originality/value – This study integrates two of the information technology adoption models to improve predictive power of resulting model.

scholarly journals Uji Model Keberhasilan Sistem Informasi: Media Penyimpanan Google Drive

2020 ◽  
Vol 3 (2) ◽  
pp. 57
Author(s):  
Agustinus Rio Trilaksono ◽  
T. Husain ◽  
Rouly Doharma
Keyword(s):  
College Student ◽  
Service Quality ◽  
Significant Influence ◽  
Information Quality ◽  
Equation Modeling ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Success Model ◽  
Google Drive

The era of ICT-based information (information and communication technology), information becomes an absolute primary means for users decent individuals and organizations as a medium of exchange and interaction. Google Drive is one of the internet-based services application that allows users to make storage media as a resources. The destination of this research to calibration the IS Success Model of Google Drive as a storage medium among college students with the elements i.e. Information Quality, System Quality and Service Quality. The research method used a quantitative approach with questionnaires as a means of data collection. The number of samples counted by 77 respondents. The data analysis methods using structural equation modeling by Lisrel Version 8.72 through descriptive statistic analysis, test of quality instrument, goodness-of fit model, and hypotesis test. The findings represent that the IS Success Model prove significant influence on Satisfaction of college student through Information Quality and System Quality while Quality Service is not significant influence. Service Quality and System Quality are the most effective variables affecting Satisfaction of college student with correlation coefficient in the amount of 67,8 percent and 66,5 percent.

Why is self-service technology (SST) unpopular? Extending the IS success model

2018 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jiunn-Woei Lian
Keyword(s):  
Information Quality ◽  
System Quality ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Success Model ◽  
Personal Technology ◽  
Self Service ◽  
Self Service Technology ◽  
Intention To Continue

Purpose Self-service technology (SST) has become popular in many areas, but consumers from many countries still prefer human-provided services. Why is this so? The purpose of this paper is to understand the possible reasons by integrating two perspectives: personal characteristics marketing and the information systems success model (IS success model). Design/methodology/approach The authors propose an integrated model and conduct an empirical questionnaire survey which generates a total of 345 valid responses. Findings The authors find that personal technology anxiety and the need for interpersonal interaction are critical factors that affect SST usage continuance intention. Furthermore, personal technology anxiety affects the consumer’s perception of the quality of both the information and the SST system itself, which determines the level of satisfaction and the intention to continue to use the system. Second, the IS success model perspective reveals that the following factors determine the level of perceived satisfaction with SST: information quality, system quality, enjoyment and design. However, only information quality and system quality affect the intention to continue SST usage. The authors also find that satisfaction and the need for interpersonal interaction also determine the SST usage continuance intention. Originality/value The IS success model is found to be helpful in understanding the underlying reasons for this. To aid in the development of successful future SSTs, these findings can be referenced by countries in which SST is not so popular. Our proposed model further enhances the theoretical development of the IS success model.

The impact of destination websites and cultural exposure: a comparison study of experienced and inexperienced travelers

2016 ◽  
Vol 2 (1) ◽  
pp. 1-16 ◽  
Author(s):  
Chulmo Koo ◽  
Namho Chung ◽  
Dan J. Kim ◽  
Sunyoung Hlee
Keyword(s):  
Media Exposure ◽  
Small Sample ◽  
Research Model ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Cultural Exposure ◽  
Success Model ◽  
The Media ◽  
The Impact

Purpose – As a growth of the competition between cities in Asia effective tourism marketing of the city cultural tourism product will become increasingly important. Cultural exposure to a particular foreign city through the media affects people’s preferences for that destination and may ultimately be a function of the behavior of that city cultural product. The purpose of this paper is to examine the impacts of experienced and inexperienced travelers’ media exposure and their perception of the media exposure on their intention to visit the actual site (i.e. South Korea). Design/methodology/approach – To enhance the understanding of the intention to visit the destination, this study proposes a research model based on use and gratification (U & G) theory and information system (IS) success model. Findings – The authors found a direct, positive effect of satisfaction with the Korea Tourism Organization’s website on potential travelers’ intentions to visit Korea. Research limitations/implications – First, although most measurement items were adopted from previously validated empirical studies and the results of the measurement model testing showed high reliability and validity, further study is warranted to validate the measurement scales in the context of smart tourism. Second, given the relatively small sample size, the findings of this study should not be generalized to other populations. Originality/value – The authors built a conceptual model that synthesized the IS success model and U & G theory in the context of tourism and empirically tested the model using a set of data collected from potential travelers. Overall, the proposed research model is well supported by the results of the study.

Implementation and evaluation of mobile e-books in a cloud bookcase using the information system success model

2016 ◽  
Vol 34 (2) ◽  
pp. 207-223 ◽  
Author(s):  
Po-Sheng Chiu ◽  
I-Ching Chao ◽  
Chih-Chien Kao ◽  
Ying-Hung Pu ◽  
Yueh-Min Huang
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Explanatory Power ◽  
Intention To Use ◽  
User Intention ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Success Model ◽  
Information System Success Model

Purpose – To continue to develop and improve cloud e-bookcases, the purpose of this paper is to implement a cloud e-bookcase and modifies the information systems (ISs) success model to make it capable of assessing this system. It also provides suggestions for future systems development. Design/methodology/approach – This study implements a cloud bookcase and uses the IS success model to evaluate user intention and satisfaction with the system. It also develops a success model for the cloud bookcase. Findings – The results of study indicate that user satisfaction and intention with regard to using the system are positively related to net benefits. In other words, increasing user satisfaction and intention with regard to using the system will have a positive effect on the benefits users receive from doing so. Practical implications – Users think the functions and services of the cloud bookcase can indeed help them search for and organize information about electronic books. However, they are not satisfied with the information quality. Therefore, further work is needed to identify any important factors that this study did not investigate. This study suggests that the quality of a system’s functions and guide service have to be upgraded in order to increase user satisfaction with and intention to use the system. Originality/value – This study implements a cloud bookcase and uses the IS success model for verification. An overall explanatory power of 77.9 percent is achieved with this approach. User satisfaction with and intention to use the system are independent from each other, and the results caused by various factors can be separately identified. The findings of this study have considerable practical value.

scholarly journals Determinan Kepuasan Pengguna Instagram DJPPR Terhadap Informasi Savings Bond Ritel

Jurnalku ◽  
2021 ◽  
Vol 1 (4) ◽  
pp. 369-378
Author(s):  
Maman Suhendra ◽  
Dini Privea Prabawati ◽  
Sri Putri Siregar
Keyword(s):  
Structural Equation Modeling ◽  
Least Squares ◽  
Partial Least Squares ◽  
Structural Equation ◽  
Equation Modeling ◽  
Is Success ◽  
Online Platform ◽  
Is Success Model ◽  
Success Model

Peran pembiayaan anggaran APBN yang berasal dari SBN berdenominasi rupiah dari waktu ke waktu menjadi semakin penting. Hal ini terutama untuk memastikan kesinambungan fiskal di masa yang akan datang. Salah satu sumber penerimaan pembiayaan bagi SBN adalah SBR sebagai instrumen investasi bagi investor individu. Dengan potensi besaran yang relatif potensial serta animo generasi muda yang semakin meningkat, maka perluasan basis investor pada instrumen ini menjadi semakin strategis. Penguatan kualitas dan kapasitas online platform seperti Instagram oleh karenanya menjadi sangat relevan. Penelitian ini bertujuan untuk memahami faktor-faktor yang memengaruhi kepuasan pengguna Instagram DJPPR dalam kerangka perluasan basis investor. Dengan menggunakan pendekatan partial least squares structural equation modeling (PLS-SEM) pada model yang diadaptasi dari DeLone & McLean IS Success Model, diketahui bahwa kepuasan pengguna Instagram DJPPR dipengaruhi oleh kualitas informasi & kualitas layanan, bukan oleh kualitas sistem.

Measurement and validation of online financial service quality (OFSQ)

2015 ◽  
Vol 33 (7) ◽  
pp. 1004-1026 ◽  
Author(s):  
Sanjit Kumar Roy ◽  
M S Balaji
Keyword(s):  
Service Quality ◽  
Financial Services ◽  
Financial Service ◽  
Validity And Reliability ◽  
Quality Model ◽  
Is Success ◽  
Content Type ◽  
Perceived Service Quality ◽  
Is Success Model ◽  
Success Model

Purpose – The role of service quality in fostering the growth of online financial services has received much attention in the academic and practitioner communities. In this context the purpose of this paper is to explore the underlying dimensions of perceived service quality in the online financial services context and develop a scale for measuring online financial service quality (i.e. OFSQ). Design/methodology/approach – The present study anchors in Grönroos’s (1984) service quality model and DeLone and McLean’s (2003) information systems (IS) success model in developing a multidimensional multi-item scale for measuring OFSQ. Accepted scale development method was employed to identify the OFSQ dimensions. Exploratory and confirmatory factor analysis was employed to analyze the data. Findings – OFSQ consists of five dimensions which are convenience quality, functionality, interaction quality, information quality, and image quality. The OFSQ scale exhibits adequate degree of validity and reliability. Practical implications – OFSQ instrument developed in this study enable service managers to accurately measure service quality and benchmark it to competitors that could help the service provider to improve their service performance level. These findings will provide the managers with a bird’s eye view of the levers for improving and managing the perceived quality of the online financial services in customer’s minds. Originality/value – The contribution of this study lies in the identification of perceived service quality dimensions in the online financial services context by integrating two theoretical models, i.e. Grönroos’s (1984) service quality model and DeLone and McLean’s (2003) IS success model.

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