The impact of destination websites and cultural exposure: a comparison study of experienced and inexperienced travelers

2016 ◽  
Vol 2 (1) ◽  
pp. 1-16 ◽  
Author(s):  
Chulmo Koo ◽  
Namho Chung ◽  
Dan J. Kim ◽  
Sunyoung Hlee
Keyword(s):  
Media Exposure ◽  
Small Sample ◽  
Research Model ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Cultural Exposure ◽  
Success Model ◽  
The Media ◽  
The Impact

Purpose – As a growth of the competition between cities in Asia effective tourism marketing of the city cultural tourism product will become increasingly important. Cultural exposure to a particular foreign city through the media affects people’s preferences for that destination and may ultimately be a function of the behavior of that city cultural product. The purpose of this paper is to examine the impacts of experienced and inexperienced travelers’ media exposure and their perception of the media exposure on their intention to visit the actual site (i.e. South Korea). Design/methodology/approach – To enhance the understanding of the intention to visit the destination, this study proposes a research model based on use and gratification (U & G) theory and information system (IS) success model. Findings – The authors found a direct, positive effect of satisfaction with the Korea Tourism Organization’s website on potential travelers’ intentions to visit Korea. Research limitations/implications – First, although most measurement items were adopted from previously validated empirical studies and the results of the measurement model testing showed high reliability and validity, further study is warranted to validate the measurement scales in the context of smart tourism. Second, given the relatively small sample size, the findings of this study should not be generalized to other populations. Originality/value – The authors built a conceptual model that synthesized the IS success model and U & G theory in the context of tourism and empirically tested the model using a set of data collected from potential travelers. Overall, the proposed research model is well supported by the results of the study.

scholarly journals Evaluating the individual and organizational impact of enterprise content management systems

2019 ◽  
Vol 25 (7) ◽  
pp. 1413-1440 ◽  
Author(s):  
Andrea Harr ◽  
Jan vom Brocke ◽  
Nils Urbach
Keyword(s):  
Content Management ◽  
Management Systems ◽  
Equation Modeling ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Success Model ◽  
Enterprise Content Management ◽  
The Impact ◽  
Content Management Systems

Purpose The purpose of this paper is to gain a deeper comprehension of the nature of enterprise content management systems (ECMS) success by exploring factors that are important in the context of ECMS success, i.e. how these factors can be measured, and how they are interrelated. Design/methodology/approach The paper develops a success model specific to the enterprise content management (ECM) domain that builds on the DeLone and McLean information systems (IS) success model. The model is empirically tested by means of structural equation modeling applying the partial least squares approach and using data collected in an online survey. Findings The results show that ECMS positively affects organizational content management in terms of efficiency, collaboration and compliance. It also provides evidence that the use of the ECMS alone does not provide impact to the organization, but needs to be moderated either by the impact of the ECMS on the user or the users’ satisfaction of the ECMS. Practical implications For practitioners, the model identifies the factors that influence the success of ECMS. Practitioners can monitor these factors as performance indicators to improve users’ satisfaction with the ECMS and, thus, the success of their ECMS. Furthermore, the results can support practitioners in understanding the multiple facets of ECMS success to improve how they plan and prepare for ECM investments. Originality/value The study’s results contribute to theory by extending and empirically testing the D&M IS success model in a new domain and system context. The presented research is the first to empirically validate a comprehensive ECMS success model that extends knowledge related to ECM by examining the relationship between the quality dimensions and the success measures.

A hybrid model for exploring the antecedents of cloud ERP continuance

2019 ◽  
Vol 15 (2) ◽  
pp. 215-235 ◽  
Author(s):  
Yung-Ming Cheng
Keyword(s):  
Hybrid Model ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
System Quality ◽  
Continuance Intention ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Delone And Mclean ◽  
Success Model

Purpose This study aims to propose a hybrid model based on expectation–confirmation model (ECM), DeLone and McLean IS success model and task-technology fit (TTF) model to examine whether quality factors and TTF as the antecedents to user beliefs can affect organizational users’ continuance intention of cloud enterprise resource planning (ERP). Design/methodology/approach Sample data for this study were collected from end-users of cloud ERP working in companies in Taiwan. A total of 370 questionnaires were distributed in the 37 sample companies, and 315 (85.1 per cent) usable questionnaires were analyzed using structural equation modeling in this study. Findings This study’s findings indicated that users’ perceptions of system quality, information quality and TTF all contributed significantly to their satisfaction, confirmation and perceived usefulness (PU) of cloud ERP, which in turn directly or indirectly led to their continuance intention of cloud ERP; that is, the results strongly supported the hybrid model integrating ECM, DeLone and McLean IS success model and TTF model with all hypothesized links being significant. Originality/value Empirically, this study’s research model capturing ECM, DeLone and McLean IS success model and TTF model has significantly shed light on the possible formulation of a richer post-adoption model. Noteworthily, considerably more attention should be paid to the fit between information-related characteristics and cloud ERP users’ work goals and needs, while TTF, based on both system-related and information-related technology characteristics, significantly contributes to users’ satisfaction, confirmation and PU, which together directly or indirectly explain their intention to continue using cloud ERP.

A structural model for destination travel intention as a media exposure

2016 ◽  
Vol 28 (7) ◽  
pp. 1338-1360 ◽  
Author(s):  
Chulmo Koo ◽  
Youhee Joun ◽  
Heejeong Han ◽  
Namho Chung
Keyword(s):  
Social Media ◽  
New Media ◽  
South Korea ◽  
Structural Model ◽  
Media Exposure ◽  
Tourism Destination ◽  
Content Type ◽  
Cultural Exposure ◽  
The Media

Purpose This study aims to investigate the effects of a prospective traveler’s perception of media exposure on their intention to visit a destination (i.e. South Korea). Cultural exposure to a particular country through media affects people’s preference for that foreign country, and may ultimately be a function of the behavior for consuming that country’s cultural products – e.g. traveling to that country. Media exposure has been recognized as a major underlying reason for the desire to visit a destination. Design/methodology/approach This study examines the impacts of potential travelers’ media exposure in three different language-use groups (i.e. English, Japanese and Chinese) and their perception of the media exposure on their intention to visit the actual site (i.e. South Korea). To enhance the understanding of the intention to visit the destination, this study proposes a research model based on use and gratification theory and the belief–desire–intention model. Findings Mass and social media exposure had an effect on the intention to visit a destination as a result of the gratification and desire experienced through the content. Research limitations/implications This study suggests the synthesis of the use and gratification theory and the belief–desire–intention model and an examination of theoretical and practical implications. Originality/value This study involved a sample of users of destination marketing sites. In addition, this study investigated the users’ intentions to visit a real tourism destination taking into consideration mass media (traditional media) and social media (new media) based on the use of gratification theory and the belief–desire–intention model. Practically, the findings highlight the crucial role of social media in the intention to visit the tourism destination.

What drives organizations to switch to cloud ERP systems? The impacts of enablers and inhibitors

2020 ◽  
Vol 33 (3) ◽  
pp. 600-626 ◽  
Author(s):  
Yu-Wei Chang
Keyword(s):  
Cloud Computing ◽  
Switching Costs ◽  
Sunk Costs ◽  
Equation Modeling ◽  
Erp Systems ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Success Model ◽  
Toe Framework

PurposeSwitching to public cloud enterprise resource planning (ERP) systems not only provides financial and functional benefits to organizations, but also results in sunk costs of incumbent systems and uncertainty costs of cloud systems. The purpose of this study is to investigate the enablers and inhibitors concerning switching to cloud ERP systems at the organizational level.Design/methodology/approachData were collected from 212 top managers and owners of the enterprises in Taiwan, and 10 hypotheses were examined using structural equation modeling.FindingsTechnological (system quality), organizational (financial advantage), and environmental contexts (industry pressure) are found to be the antecedents of switching benefits. Perceived risk of cloud ERP systems and satisfaction with and breadth of use of incumbent ERP systems are found to be the predictors of switching costs. Switching benefits positively affect switching intention, but switching costs negatively affect switching intention.Research limitations/implicationsThis study develops a theoretical model grounded in a set of theoretical foundations, including two-factor theory, technology-organization-environment (TOE) framework, information systems (IS) success model, and expectation confirmation theory (ECT). Two-factor theory is used to characterize switching benefits and costs that affect switching intention. Technological factors come from IS success model, and the factors affecting benefits are organized based on TOE framework. Sunk costs of incumbent ERP systems are developed based on ECT.Originality/valueDifferent from previous studies on cloud computing adoption, this study provides insights into switching intention to cloud computing. The study also proposes an integrated model grounded in multiple perspectives to explain organizations' decisions to switch to cloud ERP systems. These findings help cloud service providers better understand how to promote cloud ERP adoption from technical, organizational, and environmental perspectives.

Why is self-service technology (SST) unpopular? Extending the IS success model

2018 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jiunn-Woei Lian
Keyword(s):  
Information Quality ◽  
System Quality ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Success Model ◽  
Personal Technology ◽  
Self Service ◽  
Self Service Technology ◽  
Intention To Continue

Purpose Self-service technology (SST) has become popular in many areas, but consumers from many countries still prefer human-provided services. Why is this so? The purpose of this paper is to understand the possible reasons by integrating two perspectives: personal characteristics marketing and the information systems success model (IS success model). Design/methodology/approach The authors propose an integrated model and conduct an empirical questionnaire survey which generates a total of 345 valid responses. Findings The authors find that personal technology anxiety and the need for interpersonal interaction are critical factors that affect SST usage continuance intention. Furthermore, personal technology anxiety affects the consumer’s perception of the quality of both the information and the SST system itself, which determines the level of satisfaction and the intention to continue to use the system. Second, the IS success model perspective reveals that the following factors determine the level of perceived satisfaction with SST: information quality, system quality, enjoyment and design. However, only information quality and system quality affect the intention to continue SST usage. The authors also find that satisfaction and the need for interpersonal interaction also determine the SST usage continuance intention. Originality/value The IS success model is found to be helpful in understanding the underlying reasons for this. To aid in the development of successful future SSTs, these findings can be referenced by countries in which SST is not so popular. Our proposed model further enhances the theoretical development of the IS success model.

scholarly journals The media, personal digital criminal legacies and the experience of offenders convicted of occupational fraud and corruption

2019 ◽  
Vol 6 (1) ◽  
pp. 3-16
Author(s):  
David Shepherd ◽  
Emma Beatty ◽  
Mark Button ◽  
Dean Blackbourn
Keyword(s):  
Media Coverage ◽  
Small Sample ◽  
Privacy Rights ◽  
Content Type ◽  
Occupational Fraud ◽  
The Media ◽  
White Collar Offenders ◽  
The Uk ◽  
And Coping ◽  
The Impact

Purpose The purpose of this paper is to explore the impact of media coverage on offenders convicted of occupational fraud and corruption in the UK. It examines the extent of media coverage and provides insights into the experiences of offenders. Design/methodology/approach The study is based upon interviews with 17 convicted offenders, and on a content analysis of one national and two regional newspapers in the UK. Findings The findings suggest that offenders convicted of occupational crime and corruption are more likely to experience media coverage than previously assumed and that personal digital criminal legacies create long-term labels which lead to economic strains and social fractures that hinder productive reintegration into society. Research limitations/implications The research is limited by a small sample frame in the UK. Nevertheless, the findings suggest further research is required as they have important implications for privacy and rehabilitation. Practical implications In particular, offenders and their families need support in dealing with their personal digital criminal legacies, accessing their privacy rights and coping with the strains created by online stigmatisation. From a policy perspective, the existing regulatory framework that supports rehabilitation in the UK, especially the increasingly archaic Rehabilitation of Offenders Act 1974, requires close examination and debate to ensure it is fit for the digital era. The findings also suggest that policies, practices and responsibilities of the public sector in employing offenders need to be examined. Originality/value It is a rare study of white-collar offenders after their release from prison. The findings are of relevance to criminal justice policy makers, rehabilitation services and academics.

Implementation and evaluation of mobile e-books in a cloud bookcase using the information system success model

2016 ◽  
Vol 34 (2) ◽  
pp. 207-223 ◽  
Author(s):  
Po-Sheng Chiu ◽  
I-Ching Chao ◽  
Chih-Chien Kao ◽  
Ying-Hung Pu ◽  
Yueh-Min Huang
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Explanatory Power ◽  
Intention To Use ◽  
User Intention ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Success Model ◽  
Information System Success Model

Purpose – To continue to develop and improve cloud e-bookcases, the purpose of this paper is to implement a cloud e-bookcase and modifies the information systems (ISs) success model to make it capable of assessing this system. It also provides suggestions for future systems development. Design/methodology/approach – This study implements a cloud bookcase and uses the IS success model to evaluate user intention and satisfaction with the system. It also develops a success model for the cloud bookcase. Findings – The results of study indicate that user satisfaction and intention with regard to using the system are positively related to net benefits. In other words, increasing user satisfaction and intention with regard to using the system will have a positive effect on the benefits users receive from doing so. Practical implications – Users think the functions and services of the cloud bookcase can indeed help them search for and organize information about electronic books. However, they are not satisfied with the information quality. Therefore, further work is needed to identify any important factors that this study did not investigate. This study suggests that the quality of a system’s functions and guide service have to be upgraded in order to increase user satisfaction with and intention to use the system. Originality/value – This study implements a cloud bookcase and uses the IS success model for verification. An overall explanatory power of 77.9 percent is achieved with this approach. User satisfaction with and intention to use the system are independent from each other, and the results caused by various factors can be separately identified. The findings of this study have considerable practical value.

Understanding the relationships of critical factors to Facebook educational usage intention

2015 ◽  
Vol 25 (2) ◽  
pp. 262-278 ◽  
Author(s):  
Chih-Hung Wu ◽  
Shih-Chih Chen
Keyword(s):  
Social Influence ◽  
Information Quality ◽  
Mediating Effect ◽  
Equation Modeling ◽  
System Quality ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Multiple Group ◽  
Success Model

Purpose – The purpose of this paper is to conceptualise a framework that integrates information quality, system quality, function quality, and social influence based on the information system (IS) success model, to explore the relationship among these factors, which might be the key determinants of Facebook educational usage intention. Design/methodology/approach – An internet survey was conducted to collect empirical data from 221 Facebook users on their experiences of using Facebook. This study applied structural equation modeling (SEM) to demonstrate the proposed model’s construct relations and multiple group analysis. Findings – The results of this study show that social influence and information quality are critical and direct determinants that affect users’ continuous intention to use Facebook in learning; social influence also indirectly affect Facebook usage intention through the mediating effect of information quality. Except the path between social influence and usage intention in age subgroups, the relationships among these determining factors in the proposed model are stable, and there were no significant differences among gender subgroups and age subgroups examined using the multiple group comparison test. Originality/value – The findings provide a better understanding of the IS success model that influences the Facebook educational usage intention for researchers and practitioners.

scholarly journals Decision maker satisfaction in a web analytics context: the impact of analysts’ skills

2021 ◽  
Author(s):  
Stephen Verspan
Keyword(s):  
Decision Maker ◽  
Information Quality ◽  
Business Community ◽  
Web Analytics ◽  
Web Data ◽  
Is Success ◽  
Is Success Model ◽  
Success Model ◽  
Key Skills ◽  
The Impact

This quantitative research targets decision makers, who rely on the analysis of web data (web analytics) in order to make strategic decisions. As identified in the literature, important factors in a web analytics context are information quality, human factors and the presence of actionable insights. Thus, the research had two objectives. The first objective was to provide a better understanding of the skill(s) that matter(s) the most when hiring, training, or working with a web analyst, with the objective of obtaining actionable insights from the reports the team of web analysts prepares. The second objective was to propose a model – based on the DeLone and McLean’s (2002) Information Systems (IS) success model – that predicts web analytics success on the basis of decision maker satisfaction, which in turn depends on information quality, and business, analytical and technical skills of a team of web analysts. The results obtained from this study reveal that web data analysis expertise, and the ability to provide agreed upon practical insights are key skills that have a significant impact on decision maker satisfaction. These findings are beneficial to several stakeholders, such as academia, researchers, and the business community, as they provide empirical evidence that may help develop curriculum, provide directions for future research, and determine what profiles to target when hiring or training web analysts. Furthermore, these results provide evidence of the reliability of the proposed research model, and the applicability of the DeLone et al.’s (2002) IS success model to the WA context.

Measurement and validation of online financial service quality (OFSQ)

2015 ◽  
Vol 33 (7) ◽  
pp. 1004-1026 ◽  
Author(s):  
Sanjit Kumar Roy ◽  
M S Balaji
Keyword(s):  
Service Quality ◽  
Financial Services ◽  
Financial Service ◽  
Validity And Reliability ◽  
Quality Model ◽  
Is Success ◽  
Content Type ◽  
Perceived Service Quality ◽  
Is Success Model ◽  
Success Model

Purpose – The role of service quality in fostering the growth of online financial services has received much attention in the academic and practitioner communities. In this context the purpose of this paper is to explore the underlying dimensions of perceived service quality in the online financial services context and develop a scale for measuring online financial service quality (i.e. OFSQ). Design/methodology/approach – The present study anchors in Grönroos’s (1984) service quality model and DeLone and McLean’s (2003) information systems (IS) success model in developing a multidimensional multi-item scale for measuring OFSQ. Accepted scale development method was employed to identify the OFSQ dimensions. Exploratory and confirmatory factor analysis was employed to analyze the data. Findings – OFSQ consists of five dimensions which are convenience quality, functionality, interaction quality, information quality, and image quality. The OFSQ scale exhibits adequate degree of validity and reliability. Practical implications – OFSQ instrument developed in this study enable service managers to accurately measure service quality and benchmark it to competitors that could help the service provider to improve their service performance level. These findings will provide the managers with a bird’s eye view of the levers for improving and managing the perceived quality of the online financial services in customer’s minds. Originality/value – The contribution of this study lies in the identification of perceived service quality dimensions in the online financial services context by integrating two theoretical models, i.e. Grönroos’s (1984) service quality model and DeLone and McLean’s (2003) IS success model.

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