An empirical analysis on outsourcing decision: the case of e-banking services

2018 ◽  
Vol 31 (1) ◽  
pp. 146-172 ◽  
Author(s):  
Payam Hanafizadeh ◽  
Ahad Zare Ravasan
Keyword(s):  
Data Analysis ◽  
Service Providers ◽  
Organizational Knowledge ◽  
External Pressure ◽  
Market Volatility ◽  
Banking Services ◽  
Content Type ◽  
Cultural Fit ◽  
Depth Analysis ◽  
Outsourcing Decision

Purpose A multitude of factors influence the information technology outsourcing (ITO) decision. Organizations must systematically evaluate these factors prior to making the ITO decision. The purpose of this paper is to provide an in-depth analysis toward understanding the critical factors in affecting ITO decision in the context of e-banking services. Design/methodology/approach The effect of technological, organizational, and environmental attributes on e-banking services outsourcing decision were investigated in this paper. The study was carried out using the quantitative research methodology based on a survey of 23 banks. The partial least squares technique was utilized as the method of data analysis. Findings The results of the data analysis illustrated that nine out of 11 assumed factors (i.e. perceived complexity, perceived cost, service observability to the client, cultural fit between client and supplier, perceived loss of organizational knowledge, prior outsourcing experience, external pressure, market volatility, and suppliers’ power) influence the outsourcing decision of e-banking services. The findings also confirmed that the nature of the service and client IT capabilities did not exert any influence on the outsourcing decision. Originality/value The study is among the first kind of ITO decision research which empirically investigates the effect of service observability, cultural fit, perceived loss of organizational knowledge, external pressure, market volatility, and suppliers’ power amongst other factors on the ITO decision. The findings from this study provide insights for the banks and service providers to better understand the factors affecting the outsourcing decisions of e-banking services in contexts of less developed countries. Implications based on a specific situation of the Iranian banking sector is also proposed.

An investigation into the factors influencing the outsourcing decision of e-banking services

2017 ◽  
Vol 10 (1) ◽  
pp. 67-89 ◽  
Author(s):  
Payam Hanafizadeh ◽  
Ahad Zare Ravasan
Keyword(s):  
External Pressure ◽  
Strategic Decision ◽  
Developed Country ◽  
Banking Services ◽  
Content Type ◽  
Factors Influencing ◽  
Wide Range ◽  
Depth Analysis ◽  
Less Developed Country ◽  
Outsourcing Decision

Purpose This paper aims to provide an in-depth analysis toward understanding the critical factors in affecting information technology outsourcing (ITO) decision in the context of e-banking services in Iran. Within the recent decades, outsourcing IT processes and services as a strategic decision has been widely adopted throughout industries. In this regard, scholars have investigated a wide range of factors influencing ITO decision in various contexts. Design/methodology/approach This research examines a conceptual model that shows impacts of different attributes including technological, organizational and environmental on the Iranian banks’ ITO decision. To validate the research hypotheses, the partial least squares (PLS) technique for data analysis, is utilized. Findings The results of this study derived from the theoretical discussion of hypotheses illustrated that 9 of 11 assumed factors (i.e. perceived tangible benefits, perceived intangible benefits, perceived risks, perceived information security/privacy, complete contract establishment capability, making strong trustworthy relationship capability, uncertainty in business requirements, external pressure and market maturity) influence ITO decision in the target industry. The findings also confirmed that the size of the bank and competitors’ absorptive capacity did not exert any influence on their service outsourcing decision. Research limitations/implications The sampling was confined to experts in the banking industry. Also, the results of this study reflect Iranian perspective. Consequently, generalization based on this sample would be interpreted cautiously and a limitation of the context should be kept in mind. Originality/value Insights into policymaking for suitable drivers to outsource e-banking services in the context of a less developed country are the main outcomes of the current research.

Managing technology innovation paradoxes through multi-level ambidexterity capabilities

2020 ◽  
Vol 30 (5) ◽  
pp. 1503-1520
Author(s):  
Taohua Ouyang ◽  
Xin Cao ◽  
Jun Wang ◽  
Sixuan Zhang
Keyword(s):  
Cloud Computing ◽  
Data Analysis ◽  
Technology Innovation ◽  
Organizational Ambidexterity ◽  
Technological Changes ◽  
Content Type ◽  
Phone Calls ◽  
Depth Analysis ◽  
Integration Mechanisms ◽  
Multi Level

PurposeIn this study, the authors aim to address the following two research questions: (1) How do technology innovation paradoxes manifest themselves in technological changes? (2) How do incumbent firms manage technology innovation paradoxes through multi-level organizational ambidexterity? To do so, the authors examine technology innovation in cloud computing, which has taken shape and brought about changes to the information technology industry. Specifically, the authors examine how a traditional software company, China Standard Software Co., Ltd. (CS2C), successfully navigated the technological transition to cloud computing from its existing operating systems business by managing innovation paradoxes through multi-level ambidexterity capabilities.Design/methodology/approachThis study examines a single exploratory case and conducts an in-depth analysis of how technology innovation paradoxes manifest themselves in technological changes and how incumbent firms manage technology innovation paradoxes through multi-level organizational ambidexterity. The data collection and analysis occurred simultaneously through three phases. In Phase 1, one of the authors who had worked at CS2C for many years enabled the authors to obtain access to the company. The data analysis during this phase provided the authors with the history and current situation of CS2C, enabling them to understand the external circumstances, such as particular historical period, and internal conditions, such as cultural and technological changes, that would be relevant throughout the course of their study. It also helped the authors identify organizational ambidexterity capability as the guiding theoretical concept for their research. In Phase 2, the authors engaged in site visits and conducted detailed interviews with employees working at CS2C. In Phase 3, most of the data analysis was conducted. When the interview data were not sufficient to support the theoretical analysis, additional data were collected via phone calls and emails, to assure data-theory-model alignment.FindingsThe authors’ findings show that technology innovation paradoxes manifest themselves as contradictory relationships and mutual support relationships between exploitative and exploratory innovation. In addition, the authors identify three integration mechanisms as key to multi-level organizational ambidexterity capabilities in managing technology innovation paradoxes in technological changes.Originality/valueThree important theoretical implications can be drawn from our case analysis. First, this research contributes to the knowledge of innovation paradoxes during technological changes. Second, this research provides a model of multi-level organizational ambidexterity capability in technological changes. Third, this research proposes three integration mechanisms driven by three types of ambidexterity capability at different organizational levels.

scholarly journals How to scale up contact-intensive services: ICT-enabled service innovation

2019 ◽  
Vol 31 (4) ◽  
pp. 793-814 ◽  
Author(s):  
Stefan Kleinschmidt ◽  
Christoph Peters ◽  
Jan Marco Leimeister
Keyword(s):  
Social Services ◽  
Service Providers ◽  
Interaction Analysis ◽  
Scale Up ◽  
Model Development ◽  
Service Innovation ◽  
Content Type ◽  
Resource Limitations ◽  
Depth Analysis ◽  
Viable Approach

Purpose While scaling is a viable approach to respond to growing demand, service providers in contact-intensive services (CIS) – such as education, healthcare and social services – struggle to innovate their offerings. The reason is that the scaling of CIS – unlike purely digital settings – has resource limitations. To help ease the situation, the purpose of this paper is to identify and describe the practices used in scaling CIS to support ICT-enabled service innovation. Design/methodology/approach The research draws on an in-depth analysis of three CIS to examine service innovation practices. The analysis informs model development for service scaling. Findings The analysis uncovers three practices for service scaling – service interaction analysis, service pivoting and service validation – and their related activities that are applied in a cyclic and iterative logic. Research limitations/implications While the findings reveal that the scalability of CIS is limited and determined by the formative characteristic of personal interaction, this study and its findings describe how to leverage scalability in CIS. Practical implications The insights into the practices enable service providers of CIS to iteratively revise their service offerings and the logic of creating value with the service. Originality/value This research identifies and describes for the first time the practices for the scaling of CIS as an operationalisation of ICT-enabled service innovation.

Criteria for choosing banking services: gender differences in the university students’ perspective

2018 ◽  
Vol 45 (2) ◽  
pp. 300-315 ◽  
Author(s):  
Norazah Mohd Suki
Keyword(s):  
Gender Differences ◽  
Factor Analysis ◽  
Discriminant Analysis ◽  
University Students ◽  
Service Providers ◽  
Female Students ◽  
Multiple Discriminant Analysis ◽  
Banking Services ◽  
Content Type ◽  
The University

Purpose The purpose of this paper is to investigate the criteria invoked by university students when choosing banking services, and determine whether male and female students rate the importance of the various criteria differently. Design/methodology/approach Data are gathered via a quantitative approach using a questionnaire, from 300 students of a public higher learning institution in the Federal Territory of Labuan, Malaysia. The students were all aged between 18 and 25 years old, and the data obtained are analysed using exploratory factor analysis and confirmatory factor analysis findings, prior to using Statistical Package for Social Sciences to conduct a multiple discriminant analysis. Findings The multiple discriminant analysis revealed that bank services, people influences, electronic services, and banking security significantly affect students’ decisions when choosing banking services, and that female students attach more importance to each of these factors than do their male counterparts. Practical implications Banks as financial service providers should provide less complex and more user-friendly banking systems and services that require minimal mental and physical effort for students, and should ensure their compatibility with students’ banking norms and lifestyles. Originality/value The identification of the most noteworthy criteria for choosing banking services, particularly accounting for gender differences among university students, provides information to banks that allows them to improve their standards of service, offer more attractive incentives and increase their visibility, thereby attracting and retaining customers.

The Physical Internet – review, analysis and future research agenda

2017 ◽  
Vol 47 (8) ◽  
pp. 736-762 ◽  
Author(s):  
Henrik Sternberg ◽  
Andreas Norrman
Keyword(s):  
Technology Adoption ◽  
Research Agenda ◽  
Business Models ◽  
Service Providers ◽  
External Pressure ◽  
Future Research ◽  
Grand Challenge ◽  
Policy Makers ◽  
Content Type ◽  
Physical Internet

Purpose The Physical Internet (PI) is an emerging concept that applies the Digital Internet as a design metaphor for the development of sustainable, interoperable and collaborative freight transport. With the aim of aiding researchers and policy makers in their future efforts to develop efficient logistics systems, the purpose of this paper is to present a review of the existing literature on the PI, to critically discuss the concept and to outline a research agenda. Design/methodology/approach The literature review investigates scientific papers, project reports, specifications and other publications related to PI. In total, 46 publications were finally analyzed. The approach used in this paper is technology adoption by firms. The authors examine the PI based on four factors: organizational readiness (technological blueprints), external pressure (promised effects), perceived benefits (business model) and adoption. Findings A growing number of strategies, blueprints and specifications have been developed for PI, yet there are no currently developed models that illustrate how the move from the entrenched logistics business models to the PI could ensue. There is a lack of understanding of the business models needed that can involve critical actors and promote the adoption of the PI concept. Research limitations/implications While using the internet as a metaphor for reimagining physical transports is certainly exciting, this review and analysis suggest that several research questions need to be addressed before further PI blueprint work is carried out. Practical implications The “grand challenge” of sustainability in logistics needs to be addressed and improved, but the authors’ analysis suggests that, to some extent, it is uncertain how the PI will contribute to improving sustainability, and why logistics service providers should engage in PI. Policy makers and practitioners are provided with critical issues to consider in the practical development and adoption of the concept. Originality/value This paper provides an outsider and technology-adoption perspective of PI research, as well as important implications for policy makers and researchers.

The association between stock price volatility and financial news – a sentiment analysis approach

Kybernetes ◽  
2017 ◽  
Vol 46 (8) ◽  
pp. 1341-1365 ◽  
Author(s):  
Jia-Lang Seng ◽  
Hsiao-Fang Yang
Keyword(s):  
Stock Market ◽  
Sentiment Analysis ◽  
Stock Returns ◽  
Price Volatility ◽  
Model Verification ◽  
Market Volatility ◽  
Stock Market Volatility ◽  
Content Type ◽  
Financial News ◽  
Depth Analysis

Purpose The purpose of this study is to develop the dictionary with grammar and multiword structure has to be used in conjunction with sentiment analysis to investigate the relationship between financial news and stock market volatility. Design/methodology/approach An algorithm has been developed for calculating the sentiment orientation and score of data with added information, and the results of calculation have been integrated to construct an empirical model for calculating stock market volatility. Findings The experimental results reveal a statistically significant relationship between financial news and stock market volatility. Moreover, positive (negative) news is found to be positively (negatively) correlated with positive stock returns, and the score of added information of the news is positively correlated with stock returns. Model verification and stock market volatility predictions are verified over four time periods (monthly, quarterly, semiannually and annually). The results show that the prediction accuracy of the models approaches 66% and stock market volatility with a particular trend-predicting effect in specific periods by using moving window evaluation. Research limitations/implications Only one news source is used and the research period is only two years; thus, future studies should incorporate several data sources and use a longer period to conduct a more in-depth analysis. Practical implications Understanding trends in stock market volatility can decrease risk and increase profit from investment. Therefore, individuals or businesses can feasibly engage in investment activities for profit by understanding volatility trends in capital markets. Originality/value The ability to exploit textual information could potentially increase the quality of the data. Few scholars have applied sentiment analysis in investigating interdisciplinary topics that cover information management technology, accounting and finance. Furthermore, few studies have provided support for structured and unstructured data. In this paper, the efficiency of providing the algorithm, the model and the trend in stock market volatility has been demonstrated.

Adoption of internet banking services in Gujarat

2018 ◽  
Vol 36 (1) ◽  
pp. 147-169 ◽  
Author(s):  
Kiran J. Patel ◽  
Hiren J. Patel
Keyword(s):  
Social Influence ◽  
Service Providers ◽  
Internet Banking ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Banking Services ◽  
Content Type ◽  
Factors Influencing ◽  
Perceived Security ◽  
Internet Banking Services

Purpose The purpose of this paper is to validate the technology acceptance model (TAM) and its extended form to understand the factors influencing internet banking adoption in Gujarat. Design/methodology/approach Extended TAM incorporates perceived security and social influence, important variables in internet banking literature. Using a questionnaire survey, data relating to the variables are collected from 284 individuals who are/were using internet banking services and subjected to confirmatory factor analysis (CFA) to establish validity and structural equation modeling (SEM) to identify important factors influencing internet banking adoption. Findings The empirical results of SEM showed that the extended TAM has higher predictability than the TAM in internet banking settings. The results highlighted that the intention to use internet banking is positively influenced mainly by perceived security, followed by other significant factors, namely, perceived usefulness, perceived ease of use and social influence. Practical implications The findings of this paper enable internet banking service providers to develop/modify new/existing internet banking services in order to achieve higher adoption rates of internet banking. Originality/value Additional incorporated variables in a new model considerably contribute to improving the understanding of internet banking adoption in Gujarat.

Carpooling: travelers’ perceptions from a big data analysis

2018 ◽  
Vol 30 (5) ◽  
pp. 554-571 ◽  
Author(s):  
Maria Vincenza Ciasullo ◽  
Orlando Troisi ◽  
Francesca Loia ◽  
Gennaro Maione
Keyword(s):  
Big Data ◽  
Data Analysis ◽  
Large Scale ◽  
Big Data Analysis ◽  
Web Crawler ◽  
Content Type ◽  
Advantages And Disadvantages ◽  
Depth Analysis ◽  
Research Findings ◽  
One Year

Purpose The purpose of this paper is to provide a better understanding of the reasons why people use or do not use carpooling. A further aim is to collect and analyze empirical evidence concerning the advantages and disadvantages of carpooling. Design/methodology/approach A large-scale text analytics study has been conducted: the collection of the peoples’ opinions have been realized on Twitter by means of a dedicated web crawler, named “Twitter4J.” After their mining, the collected data have been treated through a sentiment analysis realized by means of “SentiWordNet.” Findings The big data analysis identified the 12 most frequently used concepts about carpooling by Twitter’s users: seven advantages (economic efficiency, environmental efficiency, comfort, traffic, socialization, reliability, curiosity) and five disadvantages (lack of effectiveness, lack of flexibility, lack of privacy, danger, lack of trust). Research limitations/implications Although the sample is particularly large (10 percent of the data flow published on Twitter from all over the world in about one year), the automated collection of people’s comments has prevented a more in-depth analysis of users’ thoughts and opinions. Practical implications The research findings may direct entrepreneurs, managers and policy makers to understand the variables to be leveraged and the actions to be taken to take advantage of the potential benefits that carpooling offers. Originality/value The work has utilized skills from three different areas, i.e., business management, computing science and statistics, which have been synergistically integrated for customizing, implementing and using two IT tools capable of automatically identifying, selecting, collecting, categorizing and analyzing people’s tweets about carpooling.

Refugees’ resettlement in a Canadian mid-sized Prairie city: examining experiences of multiple forced migrations

2015 ◽  
Vol 8 (3) ◽  
pp. 173-186 ◽  
Author(s):  
Louise Racine ◽  
Yixi Lu
Keyword(s):  
Data Analysis ◽  
Case Studies ◽  
Social Services ◽  
Social Practice ◽  
Participant Observation ◽  
Forced Migration ◽  
Content Type ◽  
Refugee Families ◽  
Depth Analysis ◽  
Forced Migrations

Purpose – The purpose of this paper is to discuss the experiences of multiple forced migrations and resettlement among two refugee families in a mid-sized Canadian city. Design/methodology/approach – Case studies are located within the contingencies of the participants’ lives and the meanings they provide to the events. A postcolonial feminist perspective guided the data analysis to explore the micro-level of individual experiences that unfold within a raced, gendered, and classed reality. Open-ended interviews, participant observation, and field notes were used to collect participants’ perspectives. Data were collected until saturation occurred. Findings – An in-depth analysis of these two case studies revealed that lack of choice and lack of access to health and social services affect health through constant revival of traumatic past experiences prior to arrival to Canada. Three themes emerged from the data analysis: first, shared experiences of forced migrations; second, the past and present: construction of new identities; and third, resettlement challenges and opportunities. These themes overlap and intersect to shape the experiences of double forced migration. Research limitations/implications – This research has limitations related to the sample size but provides data on a topic that deserves more attention in the field of immigrant and health studies. The authors argue that health and social professionals must resist “finalizing” refugees into disempowered identities that undermine human agency. Originality/value – Research on resettlement experiences after forced migration is a burgeoning field in refugee studies. The originality lies in drawing on Bahktin to develop practical implications to guide health and social practice in this area marked by racialization and fundamentalism.

scholarly journals Customer expectations of unattended grocery delivery services: mapping forms and determinants

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
John Olsson ◽  
Mary Catherine Osman ◽  
Daniel Hellström ◽  
Yulia Vakulenko
Keyword(s):  
Service Providers ◽  
Ease Of Use ◽  
The Body ◽  
Content Type ◽  
Customer Expectations ◽  
Depth Analysis ◽  
Delivery Services ◽  
Service Expectations ◽  
Personal Needs

PurposeIn the rapidly growing e-grocery segment, unattended delivery is an emerging practice with the potential to offer a superior delivery experience. The purpose of this study is to contribute to the body of knowledge for unattended grocery delivery services by empirically identifying and describing the forms and determinants of customer expectations.Design/methodology/approachA multiple case study of potential early adopters was conducted to explore customer expectations of unattended grocery delivery services. Empirical data collected from direct observations and semi-structured interviews with ten Swedish households were coded and put through a single-case as well as a cross-case analysis revealing emerging patterns from which propositions were formed.FindingsThe iteration of theory and data in the case study resulted in a conceptual model of service expectations and determinants, containing six propositions. The study reveals a clear pattern that consumers expect to save time, gain flexibility and benefit from the ease of use of the service, while they predict sufficient security. Moreover, consumers’ desire open access features from retailers and service providers, integrated product returns service and nondescript hardware designs. The findings suggest that these service expectations are determined by personal needs, technology literacy and situational factors. The identified personal needs are stress reduction, limiting social interaction and increasing spare time.Research limitations/implicationsTo support further theory development, this study presents six propositions for the types, forms and determinants of customer expectations of unattended grocery delivery.Practical implicationsThis study provides managers with up-to-date insights into customer expectations and offers guidance in designing and developing unattended grocery delivery services.Originality/valueThis study contains the first in-depth analysis of customer expectations of unattended grocery delivery services, which are increasingly used for last mile e-grocery delivery.

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