Lean readiness assessment model – a tool for Humanitarian Organizations' social and economic sustainability

2020 ◽  
Vol 10 (2) ◽  
pp. 77-99 ◽  
Author(s):  
Muhammad Shafiq ◽  
Kullapa Soratana
Keyword(s):  
Organizational Culture ◽  
Success Factors ◽  
Process Management ◽  
Partial Least Square ◽  
Least Square ◽  
Assessment Model ◽  
Customer Relationship ◽  
Readiness Assessment ◽  
Content Type ◽  
Humanitarian Organizations

Purposepurpose of this study is to present a Lean Readiness Assessment Model (LRAM) for assessing the readiness of Humanitarian Organizations (HO) for adopting Lean Management (LM) (Johanson et al.) practices. Literature reveals that implementation of LM itself is a cost and most organizations have failed to adopt LM techniques due to a non-readiness status and a non-supportive organizational culture. This situation indicates that the assessment of organizations' readiness before implementation of lean techniques is necessary.Design/methodology/approachThis was an empirical quantitative study. Based on a synthesis of the literature, a conceptual model was developed by identifying seven critical success factors (CSFs). The CSFs were validated by HO professionals via a questionnaire-based survey. The data from the responses were analysed by applying partial least square structured equation modelling (PLS-SEM) using the SmartPLS3 software.FindingsA proven LRAM was constructed that consists of CSFs (independent and mediating variables), which have reflected positive coefficients and significant t >1.96 and p < 0.05 values. The CSFs that are significant include process management, planning and control management, customer relationship management, human resource management, communication and coordination management and a positive organizational culture. The CSFs of supplier relationship and top management and leadership had insignificant t and p values and were dropped from the final LRAM.Originality/valueThis is a unique and rare study in its nature which developed LRAM for HO sector. The contribution of this model is to improve the efficiency and sustainability (economic and social aspects) of an HO under scarce resource conditions.

Role of leadership, strategic planning and entrepreneurial organizational culture towards achieving organizational excellence: evidence from public sector using SEM

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hassan Al-Dhaafri ◽  
Mohammed Saleh Alosani
Keyword(s):  
Organizational Culture ◽  
Strategic Planning ◽  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
Primary Data ◽  
Content Type ◽  
Organizational Excellence ◽  
Practical Implications

Purpose The purpose of this study is to study the collective effect of leadership, strategic planning and entrepreneurial organizational culture (EOC) on organizational excellence. Design/methodology/approach Using primary data obtained through a survey questionnaire, hypotheses have been developed for testing. Out of a total of 565 questionnaires, only 355 questionnaires were returned where data were collected from the Dubai police organization. The structural equation modelling (SEM) approach was used to analyse the collected data. Findings Statistical findings using SEM-partial least square confirmed the full mediating role of strategic planning as a mechanism between leadership and organizational excellence. In addition, the results reported a significant effect of leadership on strategic planning besides its impact on organizational excellence. Practical implications Results reported many valuable implications. The outcomes of this study have practical implications that will help managers, decision-makers and practitioners to consider the study’s variables to enhance the overall performance through achieving excellence. Originality/value The collective role of leadership, strategic planning, EOC and organizational excellence is studied as one of the most important empirical studies which bring original contribution to the existing body of knowledge.

Enhancing small and medium enterprises performance through innovation in Indonesia

2020 ◽  
Vol 11 (1) ◽  
pp. 155-176
Author(s):  
Ratni Prima Lita ◽  
Ranny Fitriana Faisal ◽  
Meuthia Meuthia
Keyword(s):  
Organizational Culture ◽  
Organizational Performance ◽  
Entrepreneurial Orientation ◽  
Organizational Innovation ◽  
Creative Industries ◽  
Partial Least Square ◽  
Least Square ◽  
Creative Industry ◽  
Content Type ◽  
Technological Support

Purpose This study aims to identify the effect of entrepreneurial orientation and organizational culture on organizational innovation and organizational performance among small- and medium-sized enterprises (SMEs) on the creative industry which is supporting tourism in Indonesia. Design/methodology/approach A quantitative approach was used to distribute questionnaires using a purposive sampling technique to 183 SME’s owners of the creative industry that produce and trade the products directly to the customers. A partial least square (PLS) was conducted to analyze the data. Findings Entrepreneurial orientation and organizational culture have a significant effect on innovation, which in turn, influences the performance. Interestingly, innovation does not have a significant influence on performance as well as does not mediate the influence between entrepreneurial orientation and organizational performance. Research limitations/implications The issue of innovation in this study was measured by many indicators that reflected the organizational innovation. Further studies may investigate other specific types of innovation. Practical implications Both entrepreneurs and government should establish more technological support, business incubation centers and counseling organizations to encourage performance in the future. Originality/value Socio-cultural diversity such as entrepreneurial orientation and natural resources especially the culture of Indonesia can inspire creative industries to continue to innovate and after that can lead them to improve their performance, especially in the tourism area.

Business process management maturity and performance

2019 ◽  
Vol 26 (1) ◽  
pp. 132-149 ◽  
Author(s):  
Guido Ongena ◽  
Pascal Ravesteyn
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Contextual Factors ◽  
Empirical Studies ◽  
Group Analysis ◽  
Partial Least Square ◽  
Least Square ◽  
Process Performance ◽  
Content Type

Purpose The importance of contextual factors is increasingly recognized in the field of business process management (BPM). The purpose of this paper is to investigate the relation between BPM maturity and process performance and the uncharted differences of two contextual factors (size and sector) in this relation. Design/methodology/approach An empirical investigation is presented based on a sample of 165 organizations. Using partial least square-multi group analysis (PLS-MGA) differences between size and sector are investigated. Findings Overall, information technology, resources and knowledge and process measurement are the most pivotal BPM maturity dimensions that contribute to a better organizational process performance. The results showed no differences between private and public organizations in the relation between BPM maturity dimensions and process performance. In contrast, product organizations benefit more than service organizations from continuous improvement of their processes. Moreover, utilizing IT technology is more beneficial for small organizations rather than large organizations. Originality/value There is a clear lack of empirical studies investigating the role of context. This research extends the limited body of literature that investigated contextual factors in the field of BPM. It is the first study to add size and sector in the posited multi-dimensional model of BPM maturity dimensions and process performance. The results provide guidance for scholars and practitioners that work on BPM practices in different contexts.

The effect of Lamaholot culture and role conflict on performance of weaving craftspeople: occupational stress as intervening variable

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Gede Riana ◽  
Lusia Adinda Dua Nurak ◽  
I. Gede Rihayana
Keyword(s):  
Organizational Culture ◽  
Occupational Stress ◽  
Role Conflict ◽  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
The Other ◽  
Equation Modeling ◽  
Content Type ◽  
Other Hand

Purpose The purpose of this paper is to examine and analyze the effect of Lamaholot culture and role conflict on occupational stress and its impact on the performance of ikat weaving female craftspeople. This research is conducted in East Nusa Tenggara Province (NTT) based on consideration of the spread of weaving industry center. Design/methodology/approach The study population is 388 ikat weaving craftspeople in 20 industrial centers spread over 11 sub-districts in East Flores Regency. Inferential statistics which is often called as inductive statistics or probability statistics is statistical techniques for analyzing sample data and the results are applied to the population. This analysis is used to test the relationship between variables in the hypothesis (Sugiono, 2014, p. 207). This research uses structural equation modeling with variance-based or component-based approach with partial least square to test hypothesis and produce a fit model. Findings Lamaholot culture has a negative effect on occupational stress, on the other hand, role conflict has a positive effect on occupational stress. The higher the Lamaholot culture and the lower the role conflict will have an impact on the reduction of weaving workers’ stress. The higher the Lamaholot culture, and the lower the role conflict and the occupational stress will have an impact on the improvement of performance of weaving craftspeople. Occupational stress mediates the effect of Lamaholot culture and role conflict on the performance of weaving craftspeople. Originality/value The originality of this research lies in the use of occupational stress as a mediator between relationship of Lamaholot culture and role conflict on performance. On the other hand, the use of Lamaholot culture variable has a function as a derivative of organizational culture theory derived from the local culture of NTT, Indonesia. With the discovery of novelty from this research, it is expected to enrich the literature related to the field of behavioral organizational science, especially about role conflict, occupational stress and organizational culture using local cultural values of Lamaholot.

Visibility, resource sharing and performance in supply chain relationships: insights from humanitarian practitioners

2016 ◽  
Vol 21 (1) ◽  
pp. 125-139 ◽  
Author(s):  
Amin Maghsoudi ◽  
Ala Pazirandeh
Keyword(s):  
Supply Chain ◽  
Resource Sharing ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Content Type ◽  
Humanitarian Organizations ◽  
Supply Chain Relationships ◽  
And Performance ◽  
The Impact

Purpose – This paper aims to, by connecting to the ongoing conversation on the importance of supply chain visibility, empirically examine the impact of visibility in supply chain relationships, on resource sharing among and on the performance of humanitarian organizations. Design/methodology/approach – Survey data were collected from 101 humanitarian organizations in Southeast Asia. The organizations all experienced being interconnected within the supply chain relationships formed in humanitarian response settings. Data are used to test the conceptually developed model, using the structural equation modeling-partial least square (SEM-PLS) approach. Findings – Results show that visibility has a significant impact on resource sharing and the performance of the organizations, especially in terms of the willingness to share resources, resources used and flexibility of organizations. The results also show that, in situations of high uncertainty, the association between resource sharing and performance becomes weaker. Research limitations/implications – The study is limited to the method used. Practical implications – Findings of this research provide insights for humanitarian practitioners on the need to increase visibility of the scarce resources available within the relationships formed during a disaster relief operation to improve overall disaster response. The level of uncertainty in terms of needs assessment, number of affected people, location of a disaster and so forth, is also taken into account in the recommendations made. Originality/value – This study is among the first to empirically test the link between visibility, resource sharing and performance, specifically in a humanitarian context, which is among the critical success factors for better interorganizational coordination and better aid delivery.

The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador Hotels and Resorts, Indonesia

2017 ◽  
Vol 59 (6) ◽  
pp. 1337-1358 ◽  
Author(s):  
Suharno Pawirosumarto ◽  
Purwanto Katijan Sarjana ◽  
Rachmad Gunawan
Keyword(s):  
Job Satisfaction ◽  
Organizational Culture ◽  
Work Environment ◽  
Leadership Style ◽  
Structural Equation ◽  
Employee Performance ◽  
Sampling Technique ◽  
Partial Least Square ◽  
Least Square ◽  
Content Type

Purpose The purpose of this paper is to determine the effect of the work environment, leadership style and organizational culture on job satisfaction and its implication toward the performance of the employees. Design/methodology/approach The research population was the whole 642 employees of Parador Hotels and Resorts, Indonesia. The amount of the samples was determined with the formula of Slovin, and the Structural Equation Modelling (SEM) sample consideration was equal to 200 employees. As many as 179 questionnaires were returned and sent for analysis. Proportionate stratified sampling was used for the sampling technique, and sample elements were determined by accidental sampling method. The analytical method used in this study was descriptive statistics and SEM–Partial Least Square with IBM Statistical Package for the Social Sciences (IBM SPSS) Statistics 22.0 software and WarpPLS 3.0 program. Findings The results show that work environment, leadership style and organizational culture have a positive and significant impact on job satisfaction, but only the leadership style has a positive and significant effect on the employee performance. Job satisfaction does not give a significant and positive effect on employee performance and it is not a mediating variable. Originality/value As indicated by the findings, the role of leaders in hotel industry, in this case general manager (gm), is of importance. Without a high-quality gm, job satisfaction and organizational culture will not be achieved.

scholarly journals Modelling the relationship between value management’s activities and critical success factors for sustainable buildings

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ahmed Farouk Kineber ◽  
Idris Bin Othman ◽  
Ayodeji Emmanuel Oke ◽  
Nicholas Chileshe
Keyword(s):  
Structural Equation ◽  
Critical Success Factors ◽  
Success Factors ◽  
Research Work ◽  
Partial Least Square ◽  
Least Square ◽  
Building Projects ◽  
Content Type ◽  
Critical Success ◽  
The Relationship

Purpose The purpose of this paper is to assess the influence of value management (VM) critical success factors (CSFs) on the implementation of VM activities in building projects with a view to promoting sustainability of construction industry in Egypt. Design/methodology/approach The VM CSFs and implementation activities were recognized from earlier studies; questionnaire survey was conducted to collect data from relevant stakeholders, and the collected data was subjected to exploratory factor analysis. Consequently, the influence of VM CSFs on VM implementation was generated via partial least square structural equation modelling. In addition, through relative importance ranking analysis, the significance VM CSFs were examined. Findings The findings from the proposed model revealed a strong relationship between VM implementation activities and its CSFs; the relationship is at a moderate level with an effect of 22.0%. This indicates that, VM CSFs would be useful to implement VM in the Egyptian building industry. Research limitations/implications Although these studies have been confined to Egypt’s VM studies; they may apply to other developing countries that have not carried out these studies. It is therefore vital, in those countries where the exercise has been entirely undertaken, to analyze the various measures to promote the application of the method. Practical implications This research would be of benefit to stakeholders in building industries to be aware of VM phases and its CSFs that demand utmost consideration. Also, the identified CSFs are expected to enhance the success and value of building projects by adopting VM. Originality/value The novelty of this research work will be a benchmark or board for decision-makers to eliminate the unwanted cost and enhance quality by adopting VM in Egypt’s building projects to achieve their sustainable projects.

Integrated quality environmental management implementation in food processing SMEs

2019 ◽  
Vol 31 (5) ◽  
pp. 740-757 ◽  
Author(s):  
Syed Ali Raza Shah ◽  
Khairur Rijal Jamaludin ◽  
Hayati Habibah Abdul Talib ◽  
Sha’ri Mohd Yusof
Keyword(s):  
Environmental Management ◽  
Food Processing ◽  
Success Factors ◽  
Process Management ◽  
Empirical Studies ◽  
Sampling Technique ◽  
Developed Countries ◽  
Operational Performance ◽  
Snowball Sampling ◽  
Content Type

Purpose The purpose of this paper is to identify the critical success factors (CSFs) of integrated quality environmental management (IQEM) and analyze their impact on operational performance (OP) and environmental performance (EP) in food processing Small and medium-sized enterprises (SMEs) in Pakistan. Design/methodology/approach The study is based on collecting data using a survey questionnaire through snowball sampling technique. A total of 302 food processing SMEs operating in Punjab, Pakistan, responded to the survey. SPSS version-23 and SmartPLS-3 were used for data analysis. Findings The literature review identified leadership (LS), employee management (EM), strategic planning (SP), information management (IM), process management (PM), supplier management (SM) and customer focus (CF) as CSFs of IQEM. The results of this study found a significant relationship of all identified CSFs with operational performance in food processing SMEs whereas EM, IM, PM and SM were insignificant with the EP in the food processing SMEs. Research limitations/implications Although this study has collected data from one province, the Punjab province, it still relevant in identifying the CSFs for IQEM implementation within food processing SMEs to improve performance. Originality/value Despite the wide spread of integrated systems practices in the developed countries, little attention has been placed to implement and assess the IQEM initiatives by organizations in the developing countries. Thus, this study identified CSFs of IQEM based on empirical studies and analyzed their impact on OP and EP of food processing SMEs.

Customer satisfaction with sommelier services of upscale Chinese restaurants in Hong Kong

2019 ◽  
Vol 31 (4) ◽  
pp. 532-554 ◽  
Author(s):  
Tommy Lau ◽  
Man Lai Cheung ◽  
Guilherme D. Pires ◽  
Carol Chan
Keyword(s):  
Hong Kong ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Positive Impact ◽  
Partial Least Square ◽  
Least Square ◽  
Survey Method ◽  
Content Type ◽  
The Impact

Purpose The abolishment of the wine tax in Hong Kong has led to increased wine consumption and increased demand for wine-related professionals, such as sommeliers. Yet the importance of sommeliers’ value-adding performance in the context of upscale Chinese restaurants has not been examined. To address this gap, the SERVQUAL framework is adopted to examine the influence of sommeliers’ service quality (SQ) on customer satisfaction (CS) and loyalty in the context of upscale Chinese restaurants in Hong Kong. Design/methodology/approach The survey method is used to collect data from 302 units of the population of interest, partial least square-structural equation modelling (PLS-SEM) is used to test the links between constructs. Findings Four of the seven dimensions of sommeliers’ service quality, namely, empathy, tangibles, credibility and assurance, have a significant positive impact on customer satisfaction and customer loyalty, whereas the impact of perceived value and responsiveness on customer satisfaction and customer loyalty is positive but only marginally significant. Reliability has a weak and non-significant impact on customer satisfaction and customer loyalty. Research limitations/implications Examining a small number of upscale Chinese restaurants in Hong Kong limits generalisation of the findings to other contexts. Replication of the research in different contexts will enhance generalizability. In terms of implications, the discussion highlights the importance of sommeliers’ service performance on customers’ SQ perceptions SQ, CS and loyalty, all of which are important variables for restaurateurs. Originality/value To the best of the authors’ knowledge, this is the first study of the influence of the quality of sommelier’s SQ on CS and loyalty in upscale Chinese restaurants in Hong Kong. Given the lack of attention to this service role in the literature, the study contributes theory from which further understanding can develop.

Institutional context and hotel social responsibility

Kybernetes ◽  
2014 ◽  
Vol 43 (3/4) ◽  
pp. 413-426 ◽  
Author(s):  
María Dolores Sánchez-Fernández ◽  
Alfonso Vargas-Sánchez ◽  
Paula Remoaldo
Keyword(s):  
Social Responsibility ◽  
Institutional Theory ◽  
Geographical Area ◽  
Institutional Context ◽  
Theoretical Framework ◽  
Northern Region ◽  
Structural Equations ◽  
Partial Least Square ◽  
Least Square ◽  
Content Type

Purpose – The authors want to study the connection between institutional theory and corporate social responsibility (CSR) in the set of hotels with three, four and five star situated in Galicia (Spain) and in the Northern region of Portugal. The authors aim to see whether there is a contrast of isomorphic behaviour in the institutional context of both regions. Design/methodology/approach – A quantitative study in which the authors apply the partial least square (PLS) technique, a methodology based on structural equations models using the software Visual-PLS. The authors intend to study the relationships between the pressures of institutional context and CSR practices, together with the relationship between legitimacy and these practices. The focus of the proposed model is based on the system theory. Findings – The main findings of this research clearly show that hotels are incorporated into an institutional context marked by enforced and regulatory pressures. Research limitations/implications – The proposed research model can be replicated using other units of study, sectors, geographic areas, among others, due to the explanatory capacity of the theoretical framework used. Originality/value – The originality of this work derives from the main contributions based on the theoretical framework (institutional theory and CSR), the object of study and geographical area (three, four and five star hotels located in Galicia and in the North of Portugal), the context (economic crisis), the field of study (private sphere) and the type of organizations (profit making).

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