Knowing what we know differently

2016 ◽  
Vol 29 (7) ◽  
pp. 1162-1188 ◽  
Author(s):  
Fu-Sheng Tsai
Keyword(s):  
Large Scale ◽  
Organizational Innovation ◽  
Empirical Studies ◽  
Collective Knowledge ◽  
Demographic Diversity ◽  
Content Type ◽  
Knowledge Based ◽  
Different Types ◽  
Individual Knowledge ◽  
Individual Professional

Purpose Building on knowledge-based view and demographic diversity theory, the purpose of this paper is to re-conceptualize knowledge heterogeneity (KH) (i.e. diversity in individual or organizational knowledge) and to explore a broader set of relationships between KH and the multidimensional (i.e. dynamics and ambidexterity) innovation. Design/methodology/approach Case studies of organizational KH and innovation ambidexterity were conducted in four representative companies with variated characteristics. Similarities in the heterogeneity-innovation relationships were identified across four very different types of companies, providing a good exploratory base for future large-scale empirical studies. Findings Grounding on locus-of-knowing and timing-of-knowing dimensions, this paper utilizes an inductive approach that analyzes qualitative materials to construct the essential meanings of intraorganizational KH, and to explore the influences KH brings onto the ambidextrous innovation. A four-category typology of KH is emerged. Overall, KH is categorized into four distinctive but inter-related forms: individual professional backgrounds, collective profession backgrounds, individual evolving knowledge portfolio, and collective evolving knowledge portfolio. Research limitations/implications Building on such typology, this paper discusses propositions for the differentiated influences of different forms of KH on dynamic and ambidextrous innovations. Originality/value Whereas individual knowledge benefits independent creativity, complex collective knowledge is more critical for organizational innovation. While research has placed more emphasis on the effects of knowledge accumulation or flow, it neglects the knowledge profile and structure for innovation. The present study explores the effect of heterogeneous knowledge structure on dynamic and ambidextrous innovation.

Value co-creation in the B2B context: a diagnosis of knowledge management based on multiple case studies

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Andrei Bonamigo ◽  
Camila Guimarães Frech ◽  
Ana Carolina Custódio Lopes
Keyword(s):  
Empirical Studies ◽  
Structured Interviews ◽  
Content Type ◽  
Knowledge Based ◽  
Multiple Case ◽  
Multiple Case Studies ◽  
Knowledge Asymmetry ◽  
Business To Business ◽  
Practical Implications

Purpose This study aims to empirically investigate how organizations delivering services in business-to-business relations deal with the boundary paradox and knowledge asymmetry in value co-creation. Design/methodology/approach This study adopted a qualitative multiple case study strategy. Datas were gathered through 13 semi-structured interviews that were then analyzed through the content analysis. Findings The authors identified three mechanisms that organizations use to deal with the boundary paradox and two strategies to handle the knowledge asymmetry. Research limitations/implications First, no opportunities were afforded to involve more participants. Second, owning to confidentiality reasons, not all organizations provided us documents to be analyzed. Practical implications The findings guide managers in balancing the use of contracts and trust in inter-firm collaborations and fostering the learning of customers. Also, insights to protect knowledge based on the paradox of openness in value co-creation. Originality/value This study’s findings address the gap in value co-creation literature concerning the lack of empirical studies.

scholarly journals Supply chain resilience in a developing country context: a case study on the interconnectedness of threats, strategies and outcomes

2017 ◽  
Vol 22 (6) ◽  
pp. 486-505 ◽  
Author(s):  
Benjamin Tukamuhabwa ◽  
Mark Stevenson ◽  
Jerry Busby
Keyword(s):  
Supply Chain ◽  
Developing Country ◽  
Large Scale ◽  
Empirical Studies ◽  
Small Scale ◽  
Supply Network ◽  
Catastrophic Events ◽  
Content Type ◽  
Supply Chain Resilience

Purpose In few prior empirical studies on supply chain resilience (SCRES), the focus has been on the developed world. Yet, organisations in developing countries constitute a significant part of global supply chains and have also experienced the disastrous effects of supply chain failures. The purpose of this paper is therefore to empirically investigate SCRES in a developing country context and to show that this also provides theoretical insights into the nature of what is meant by resilience. Design/methodology/approach Using a case study approach, a supply network of 20 manufacturing firms in Uganda is analysed based on a total of 45 interviews. Findings The perceived threats to SCRES in this context are mainly small-scale, chronic disruptive events rather than discrete, large-scale catastrophic events typically emphasised in the literature. The data reveal how threats of disruption, resilience strategies and outcomes are inter-related in complex, coupled and non-linear ways. These interrelationships are explained by the political, cultural and territorial embeddedness of the supply network in a developing country. Further, this embeddedness contributes to the phenomenon of supply chain risk migration, whereby an attempt to mitigate one threat produces another threat and/or shifts the threat to another point in the supply network. Practical implications Managers should be aware, for example, of potential risk migration from one threat to another when crafting strategies to build SCRES. Equally, the potential for risk migration across the supply network means managers should look at the supply chain holistically because actors along the chain are so interconnected. Originality/value The paper goes beyond the extant literature by highlighting how SCRES is not only about responding to specific, isolated threats but about the continuous management of risk migration. It demonstrates that resilience requires both an understanding of the interconnectedness of threats, strategies and outcomes and an understanding of the embeddedness of the supply network. Finally, this study’s focus on the context of a developing country reveals that resilience should be equally concerned both with smaller in scale, chronic disruptions and with occasional, large-scale catastrophic events.

Public communication about home burglary prevention in Belgium

2007 ◽  
Vol 30 (4) ◽  
pp. 567-586 ◽  
Author(s):  
Dave Gelders ◽  
Hans Peeraer ◽  
Jelle Goossens
Keyword(s):  
Content Analysis ◽  
Focus Group ◽  
Police Officers ◽  
Large Scale ◽  
Empirical Studies ◽  
Public Communication ◽  
Focus Group Interviews ◽  
Content Type ◽  
Group Interviews ◽  
Media Mix

PurposeThe purpose of this paper is to gain insight into the content, format and evaluation of printed public communication from police officers and governments regarding home burglary prevention in Belgium.Design/methodology/approachThe content and format in this paper is analyzed through content analysis of 104 printed communication pieces in the Belgian province of Flemish‐Brabant in 2005. The evaluation is analyzed through five focus group interviews among professionals and common citizens.FindingsThe paper finds that police zones significantly differ in terms of communication efforts. The media mix is not diverse with poor collaboration between police officers and government information officers, while intermediaries (i.e. architects) are rarely used, culminating in poor targeted communication.Research limitations/implicationsThe paper shows that only printed communication is analyzed and more large‐scale empirical research is desired.Practical implicationsThe paper shows that a richer media mix, more targeted communication, more national communication support and additional dialogue between and training of police officers and communication with professionals are advisable.Originality/valueThis paper combines two empirical studies and methods (content analysis and focus group interviews), resulting in a series of recommendations for further inquiry and future action.

scholarly journals Multi-brand loyalty in consumer markets: a qualitatively-driven mixed methods approach

2019 ◽  
Vol 53 (11) ◽  
pp. 2419-2450 ◽  
Author(s):  
Ghizlane Arifine ◽  
Reto Felix ◽  
Olivier Furrer
Keyword(s):  
Brand Loyalty ◽  
Cultural Context ◽  
Market Competition ◽  
Empirical Studies ◽  
Content Type ◽  
Family Factor ◽  
Consumer Markets ◽  
Different Types ◽  
Congruence Identity ◽  
Conceptual Foundations

Purpose Although multi-brand loyalty (MBL) in consumer markets has been identified in previous brand loyalty research, empirical studies have not yet explored the facets of its different types. This paper aims to have a deeper understanding of MBL by investigating its different types and facets. Design/methodology/approach This study uses a sequential, qualitatively driven mixed-method design consisting of in-depth interviews and supplementary survey research. Findings The findings of this study suggest that mood congruence, identity enhancement, unavailability risk reduction and market competition are the most important facets that explains the two types of MBL (complementary-based and product substitutes). Furthermore, the findings show that the family factor can motivate consumers to be multi-brand loyal by adding brands to an initially family-endorsed brand. Research limitations/implications This study advances the conceptual foundations of MBL and extends previous research on brand loyalty. Some of the findings may be limited to the economic and cultural context of relatively affluent countries with an abundance of market offers. Practical implications Marketing managers gain insights into how to manage brand loyalty and how to transition from MBL to single-brand loyalty. Originality/value The study generates novel insights into the facets of different types of MBL.

User-opinion mining for mobile library apps in China: exploring user improvement needs

2019 ◽  
Vol 37 (3) ◽  
pp. 325-337 ◽  
Author(s):  
Haichen Zhou ◽  
Dejun Zheng ◽  
Yongming Li ◽  
Junwei Shen
Keyword(s):  
Quantitative Research ◽  
Large Scale ◽  
Latent Dirichlet Allocation ◽  
Opinion Mining ◽  
Visual Presentation ◽  
User Needs ◽  
Content Type ◽  
Expert Opinions ◽  
Different Types ◽  
Questionnaire Surveys

Purpose To further provide some insight into mobile library (m-library) applications (apps) user needs and help libraries or app providers improve the service quality, the purpose of this paper is to explore all the types of user improvement needs and to discover which need is the most important based on user results. Design/methodology/approach Data were collected from more than 27,000 m-library app users from 16 provinces and autonomous regions in China. Text analysis using latent Dirichlet allocation and Word2Vec was carried out by text preprocessing. Furthermore, a visual presentation was conducted through pyLDAvis and word cloud. Finally, combined with expert opinions, the results were summarized to find the different types of needs. Findings There are three different types of needs for improvement: needs of function, needs of technology and needs of experience. These types can be further divided into six subtypes: richness of function, feasibility of function, easiness of technology, stableness of technology, optimization of experience and customization of experience. Besides the richness of function, the feasibility of function has received the most attention from users. Originality/value Most studies on m-library user needs have only focused on a method of quantitative research based on questionnaire surveys. This study, however, is the first to apply text mining methods for large-scale user opinion texts, which place more focus on user needs and inspire libraries and app providers to further improve their services.

Creation of firm performance through resource orchestration: the case of ÜLKER

2015 ◽  
Vol 25 (2) ◽  
pp. 179-204 ◽  
Author(s):  
Rifat Kamasak
Keyword(s):  
Firm Performance ◽  
Large Scale ◽  
Quantitative Methods ◽  
Business Processes ◽  
Empirical Studies ◽  
Complex Nature ◽  
Content Type ◽  
Study Approach ◽  
Multiple Data

Purpose – This study aims to investigate the complex interaction of different resource sets and capabilities in the process of performance creation within the context of resource-based theory. Design/methodology/approach – An inductive case study approach that included multiple data collection methods such as in-depth interviews, observation and documentation was utilized. Findings – Organizational culture, reputational assets, human capital, business processes and networking capabilities were found as the most important determinants of firm performance within the context of Ülker case study. Originality/value – Although large-scale empirical studies can be used to explore the direct resource–performance relationship, these quantitative methods bypass the complex and embedded nature of intangibles and provide only a limited understanding of why some resources are identified as strategic but others are not, what their roles are, and how these resources are converted into positions of competitive advantage. However, understanding of complex nature of resources that are embedded in organizations designates the need for more fieldwork-based qualitative studies. This study aims to address this gap by providing a thorough understanding about the managerial and organizational processes through which the resources become valuable.

The managerial challenge of business interaction: behind the market façade

IMP Journal ◽  
2016 ◽  
Vol 10 (1) ◽  
pp. 154-171 ◽  
Author(s):  
Håkan Håkansson ◽  
David Ford
Keyword(s):  
Large Scale ◽  
Research Programme ◽  
Business Relationships ◽  
Dynamic Effects ◽  
Content Type ◽  
General Management ◽  
Different Types ◽  
Challenges And Opportunities ◽  
A Company ◽  
Practical Implications

Purpose – The purpose of this paper is to address three aspects of the managerial challenge that arises from the process of business interaction: the diversity of interaction; the dynamic effects of interaction; and the integration of interaction into company operations and strategy. The paper develops a typology which characterizes different types of interaction in order to identify the managerial issues they represent. Design/methodology/approach – The paper is based on the empirical research programme of the IMP Group (impgroup.org) and on a recent large scale research project within that programme. Findings – The paper seeks to identify the dynamic effects of each type of interaction on the resources and activities involved in it and address the implications that these effects have for management. Finally, the paper discusses how the challenges and opportunities presented by business interaction can be integrated into the general management of a company. Research limitations/implications – The paper is mainly based on detailed empirical observations focusing some special features. Focusing other aspects would give another result. Practical implications – Important for all companies having important business relationships. Originality/value – Gives a new view of managerial challenges related to the variety in business relationships.

scholarly journals The relationship between investments in lean practices and operational performance

2019 ◽  
Vol 39 (3) ◽  
pp. 406-428 ◽  
Author(s):  
George Onofrei ◽  
Jasna Prester ◽  
Brian Fynes ◽  
Paul Humphreys ◽  
Frank Wiengarten
Keyword(s):  
Competitive Advantage ◽  
Intellectual Capital ◽  
Empirical Studies ◽  
Least Square ◽  
Operational Performance ◽  
Complex Relationship ◽  
Content Type ◽  
Synergetic Effects ◽  
Knowledge Based ◽  
Lean Practices

PurposePrior research has shown that operational intellectual capital (OIC) and investments in lean practices (ILP) lead to better operational performance. However, there have been no empirical studies on the synergetic effects between OIC components and ILP. More specifically, the question – can the efficacy of ILP be increased through OIC? – has not been studied. Accordingly, the purpose of this paper is to report the empirical results of potential synergetic effects between OIC, as a knowledge-based resource, and ILP.Design/methodology/approachThe empirical data used for this study were drawn from the fifth round of the Global Manufacturing Research Group survey project (with data collected from 528 manufacturing plants). The hypotheses are empirically tested using three ordinary least square (OLS) models.FindingsThe authors’ findings highlight the importance of leveraging a system of complementary knowledge-based resources (OIC dimensions) and addresses the need for the reformulation of lean theory in terms of the emergent knowledge-based view of the firm. The results facilitate greater understanding of the complex relationship between ILP and operational performance. Building on the contribution of Menoret al.(2007), the authors argue that OIC represents a strategic knowledge-based resource that is valuable, hard to imitate or substitute and, when leveraged effectively, generates superior operational and competitive advantage.Practical implicationsFrom a managerial standpoint, this study provides guidelines for managers on how to leverage OIC to enhance the efficacy of ILP. The authors argue that firms consider investing in OIC to increase the return from ILP, which, in turn, will enhance their operational performance and provide competitive advantage. The authors findings provide strong evidence of the importance of human, social and structural capital to enhance the efficacy of ILP.Originality/valueThis is the first research paper that extends the application of the intellectual capital theory in lean literature, and argues that the OIC contributes to the efficacy of ILP. The analysis facilitates greater understanding of the complex relationship between OIC dimensions, ILP and operational performance.

scholarly journals Silencing Women? Gender and Online Harassment

2019 ◽  
pp. 089443931986551 ◽  
Author(s):  
Marjan Nadim ◽  
Audun Fladmoe
Keyword(s):  
Gender Differences ◽  
Large Scale ◽  
Empirical Studies ◽  
Online Harassment ◽  
Public Debates ◽  
Different Types ◽  
Scale Population ◽  
Gendered Patterns ◽  
Group Characteristics ◽  
Different Levels

While gendered online harassment has received increased attention in academic and public debates, there is a lack of empirical studies examining gender differences in experiences with online harassment. Relying on two independent large-scale population surveys carried out in Norway, this article examines whether women experience more—and different—online harassment than men, to what extent different types of online harassment silence its targets, and whether there are gendered patterns in how online harassment works as a silencing mechanism. Analytically, we distinguish between different levels of severity of online harassment and what the harassment is directed toward. Contrary to popular expectations, we find that more men than women have experienced online harassment. The main reason is that men receive more comments directed at their opinions and attitudes; women and men are equally exposed to harassment directed toward group characteristics. However, targeted women are more likely than targeted men to become more cautious in expressing their opinions publicly. Furthermore, the gender differences increase as the harassment becomes more aggressive and directed toward group characteristics.

Collaborative fashion consumption and its environmental effects

2017 ◽  
Vol 21 (4) ◽  
pp. 468-482 ◽  
Author(s):  
Samira Iran ◽  
Ulf Schrader
Keyword(s):  
Environmental Effects ◽  
Empirical Studies ◽  
Sustainable Consumption ◽  
Unique Contribution ◽  
Conceptual Basis ◽  
Collaborative Consumption ◽  
Content Type ◽  
Existing Structures ◽  
Different Types ◽  
Practical Implications

Purpose The purpose of this paper is to provide the conceptual basis of collaborative fashion consumption (CFC) as a possible path toward more sustainable clothing. A definition and a typology of CFC are introduced and possible environmental effects of CFC are structured and discussed. This provides a solid conceptual basis for future empirical studies on CFC as an element of more sustainable consumption. Design/methodology/approach This paper is written mainly based on a review of the more recent literature on collaborative consumption, as well as of older papers about related concepts like sustainable service systems and eco-efficient services. The proposed CFC typology and the structure of environmental effects are developed using both a deductive and an inductive process, and then by transferring existing structures to this specific field and challenging them by assigning practical examples. Findings The main contributions of this paper are the definition and typology of CFC and the structure for assessing its environmental effects. Research limitations/implications The findings provide a conceptual basis for future empirical research on CFC. Practical implications For practitioners, the CFC typology and the structure of environmental effects could be used as checklists for future development of more sustainable collaborative consumption offers. Originality/value This paper makes a unique contribution to the concept of CFC. To the knowledge of the authors, this is the first paper that has been explicitly dedicated to examining different types and environmental effects of CFC.

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