User-opinion mining for mobile library apps in China: exploring user improvement needs

2019 ◽  
Vol 37 (3) ◽  
pp. 325-337 ◽  
Author(s):  
Haichen Zhou ◽  
Dejun Zheng ◽  
Yongming Li ◽  
Junwei Shen
Keyword(s):  
Quantitative Research ◽  
Large Scale ◽  
Latent Dirichlet Allocation ◽  
Opinion Mining ◽  
Visual Presentation ◽  
User Needs ◽  
Content Type ◽  
Expert Opinions ◽  
Different Types ◽  
Questionnaire Surveys

Purpose To further provide some insight into mobile library (m-library) applications (apps) user needs and help libraries or app providers improve the service quality, the purpose of this paper is to explore all the types of user improvement needs and to discover which need is the most important based on user results. Design/methodology/approach Data were collected from more than 27,000 m-library app users from 16 provinces and autonomous regions in China. Text analysis using latent Dirichlet allocation and Word2Vec was carried out by text preprocessing. Furthermore, a visual presentation was conducted through pyLDAvis and word cloud. Finally, combined with expert opinions, the results were summarized to find the different types of needs. Findings There are three different types of needs for improvement: needs of function, needs of technology and needs of experience. These types can be further divided into six subtypes: richness of function, feasibility of function, easiness of technology, stableness of technology, optimization of experience and customization of experience. Besides the richness of function, the feasibility of function has received the most attention from users. Originality/value Most studies on m-library user needs have only focused on a method of quantitative research based on questionnaire surveys. This study, however, is the first to apply text mining methods for large-scale user opinion texts, which place more focus on user needs and inspire libraries and app providers to further improve their services.

Development of an assessment tool for team integration in alliance projects

2015 ◽  
Vol 8 (4) ◽  
pp. 813-827 ◽  
Author(s):  
Che Khairil Izam Che Ibrahim ◽  
Seosamh B. Costello ◽  
Suzanne Wilkinson
Keyword(s):  
Mixed Methods Research ◽  
Quantitative Research ◽  
Assessment Tool ◽  
Objective Assessment ◽  
Real Life ◽  
Infrastructure Projects ◽  
Content Type ◽  
Survey Interviews ◽  
Questionnaire Surveys ◽  
Team Integration

Purpose – The purpose of this paper is to report on a doctoral thesis that developed an Alliance Team Integration Performance Index (ATIPI), an assessment tool for measuring team integration performance in alliance projects. It provides a summary of the thesis findings, shares the candidate’s doctoral journey and discusses both the thesis “with publication” format and the doctoral programme at the University of Auckland. Design/methodology/approach – This study employed a qualitative and quantitative research methodology (mixed methods research). Research methods applied as reported in this thesis include the Delphi questionnaire survey, interviews and empirical questionnaire surveys with the alliance experts involved in road infrastructure projects. Findings – Results from the thesis indicate that the ATIPI is characterized by three elements: first, the most significant Key Indicators (KIs), signifying their dominant influence; second, the suitable quantitative measures for each of the KIs, to promote objective assessment over time; and third, the performance-level boundaries for each KI, to reduce the subjectivity of assessment and promote consistency. The assessment tool was found to be both practical and applicable based on a validation interview and subsequent testing with alliance experts on real life alliance infrastructure projects. Practical implications – As team integration is the central tenet of alliance projects, the ATIPI is an ideal assessment tool to facilitate the measurement of team integration performance consistently and objectively over the life cycle of alliance projects. Also, the ATIPI is expected to make a fundamental and positive difference towards improving the integration practice of alliance teams. Originality/value – This study extends the team integration literature by providing significant insights into the practical evaluation of team integration performance, specifically in alliance projects.

The managerial challenge of business interaction: behind the market façade

IMP Journal ◽  
2016 ◽  
Vol 10 (1) ◽  
pp. 154-171 ◽  
Author(s):  
Håkan Håkansson ◽  
David Ford
Keyword(s):  
Large Scale ◽  
Research Programme ◽  
Business Relationships ◽  
Dynamic Effects ◽  
Content Type ◽  
General Management ◽  
Different Types ◽  
Challenges And Opportunities ◽  
A Company ◽  
Practical Implications

Purpose – The purpose of this paper is to address three aspects of the managerial challenge that arises from the process of business interaction: the diversity of interaction; the dynamic effects of interaction; and the integration of interaction into company operations and strategy. The paper develops a typology which characterizes different types of interaction in order to identify the managerial issues they represent. Design/methodology/approach – The paper is based on the empirical research programme of the IMP Group (impgroup.org) and on a recent large scale research project within that programme. Findings – The paper seeks to identify the dynamic effects of each type of interaction on the resources and activities involved in it and address the implications that these effects have for management. Finally, the paper discusses how the challenges and opportunities presented by business interaction can be integrated into the general management of a company. Research limitations/implications – The paper is mainly based on detailed empirical observations focusing some special features. Focusing other aspects would give another result. Practical implications – Important for all companies having important business relationships. Originality/value – Gives a new view of managerial challenges related to the variety in business relationships.

scholarly journals Disaster risk reduction compliance framework for public private partnership (PPP) port projects

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Champika Liyanage ◽  
Felix Villalba-Romero
Keyword(s):  
Risk Reduction ◽  
Disaster Risk Reduction ◽  
Large Scale ◽  
Success Factors ◽  
Disaster Risk ◽  
Extreme Weather Events ◽  
Screening Process ◽  
Content Type ◽  
Expert Opinions ◽  
Need To Evaluate

Purpose This paper aims to identify success factors and resilience measures (RM) that contribute to disaster risk reduction (DRR) in public private partnerships (PPP) port projects in Asia. Significant losses have been associated with large-scale natural hazards, such as earthquakes, tsunami, cyclones and other extreme weather events, and thus, ports need to evaluate their resilience level and adopt relevant DRR strategies to improve it. Design/methodology/approach A step-by-step methodology, based on literature review, port cases analysis, questionnaire survey and expert opinions, was followed. Findings The paper provides a research instrument extracted from a large list of measures and factors after a combined screening process was carried out. This instrument offers policymakers and researchers a tool applicable to PPP port projects in Asian countries to evaluate the level of resilience. Research limitations/implications Relevant RM for some specific projects may have not been considered to obtain a standardised instrument. Originality/value This paper fulfils an identified need to evaluate resilient port infrastructures and the output is a resilience framework to be used in PPP port projects in Asia.

Local social value creation by neighborhood-based entrepreneurs

2018 ◽  
Vol 14 (4) ◽  
pp. 450-469 ◽  
Author(s):  
Marianne de Beer
Keyword(s):  
Social Networks ◽  
Collective Efficacy ◽  
Value Creation ◽  
Quantitative Research ◽  
Large Scale ◽  
Social Value ◽  
Entrepreneurial Activity ◽  
Content Type ◽  
Social Value Creation ◽  
Local Embeddedness

PurposeThis paper aims to explore local social value creation by entrepreneurs located in residential neighborhoods, what drives their behavior and the influence of their local social networks therein, both as a direct effect and through fostering local embeddedness.Design/methodology/approachIn-depth interviews are conducted with 18 neighborhood-based entrepreneurs in the Netherlands to explore whether these entrepreneurs are active in local social value creation and the different drivers of their behavior in that regard (personality, organizational, contextual and issue characteristics) in relation to their local social networks. The research neighborhoods are selected based on social cohesion and collective efficacy scores.FindingsMost interviewees are active in social value creation. Personality characteristics are the main drivers of local social value creation. Local social networks have a direct, indirect and moderating effect, but are not prerequisites for local social value creation to occur. Local embeddedness through emotional attachment to the neighborhood also drives local social value creation.Research limitations/implicationsThe findings suggest that neighborhood-based entrepreneurship is a source of local social value, indicating the need for additional and large-scale quantitative research on this type of entrepreneurial activity.Social implicationsThe findings of this study can motivate policymakers to promote entrepreneurship in neighborhoods as a means of stimulating bottom-up local social value creation.Originality/valueThis study contributes to the debate on the social value of entrepreneurship and considers the understudied group of neighborhood-based entrepreneurs. Furthermore, the paper offers a conceptual contribution by focusing on the local social networks as a driver of local social value creation.

Barriers to smart services for manufacturing companies – an exploratory study in the capital goods industry

2018 ◽  
Vol 33 (6) ◽  
pp. 846-856 ◽  
Author(s):  
Maximilian Michael Klein ◽  
Sebastian Simon Biehl ◽  
Thomas Friedli
Keyword(s):  
Quantitative Research ◽  
Large Scale ◽  
Holistic Approach ◽  
Manufacturing Companies ◽  
Capital Goods ◽  
Smart Services ◽  
Content Type ◽  
Smart Service ◽  
The Individual ◽  
Service Businesses

Purpose The purpose of this paper is to identify and investigate non-technical barriers for smart services in the capital goods industry. Design/methodology/approach A multiple methodology approach is adopted. First, qualitative workshops and interviews were conducted with 14 experts from five companies. The findings generated subsequently provided a basis for a large-scale quantitative survey of manufacturing company service representatives in the capital goods industry, the data from which were analyzed using explorative factor analysis. Findings In total, 25 items that represent barriers to smart service businesses were identified, using qualitative research. Large-scale quantitative research revealed 24 items structured into four factors. Additionally, the respondents’ assessment of the individual barriers’ impact on their smart service businesses is presented. Research limitations/implications The study focuses on manufacturing companies in the capital goods industry, mainly, in the European countries. Caution should be exercised in seeking to generalize the results to other industries. The findings should be confirmed with subsequent confirmatory analyses using additional data. Practical implications The authors’ findings provide a comprehensive list and classification of barriers, as well as an assessment of their severity, serving as a practical guideline for managers. Originality/value This paper explores the barriers to smart services from a provider’s perspective. Its holistic approach and use of large-scale quantitative data qualify it as one of the first studies of this kind.

scholarly journals Unravelling collaboration mechanisms for green logistics: the perspectives of shippers and logistics service providers

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Amer Jazairy ◽  
Robin von Haartman ◽  
Maria Björklund
Keyword(s):  
Large Scale ◽  
Service Providers ◽  
Green Logistics ◽  
Content Type ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Different Types ◽  
Fit For Purpose ◽  
The Right ◽  
Survey Responses

PurposeThe green logistics literature remains undecided on how collaboration between shippers (i.e. logistics buyers) and logistics service providers (LSPs) may facilitate green logistics practices (GLPs). This paper identifies two types of collaboration mechanisms, relation specific and knowledge sharing, to systematically examine their influence on facilitating the different types of GLPs – as seen by shippers versus LSPs.Design/methodology/approachSurvey responses of 169 shippers and 162 LSPs in Sweden were collected and analysed using exploratory- and confirmatory factor analysis, followed by multiple regression analysis.FindingsThe findings reveal that neither of the actors consistently favour a certain type of collaboration mechanisms for facilitating all types of GLPs. Although it was found that both actors share the same view on the role of collaboration mechanisms for some GLPs, their views took contrasting forms for others.Research limitations/implicationsThis study contributes to the green logistics literature by incorporating a trilateral distinction to present collaboration recommendations for GLPs, based on (1) the collaboration mechanism at play, (2) the actor's perspective and (3) the GLP in question.Practical implicationsInsights are offered to managers at shipper/LSP firms to apply the right (“fit for purpose”) collaboration mechanisms in their relationships with their logistics partners with respect to the desired GLPs.Originality/valueThis is one of the first large-scale studies to systematically reveal in what way collaboration can facilitate the different types of GLPs.

Conceptualizing sources, key concerns and critical factors for manufacturing flexibility adoption

2016 ◽  
Vol 27 (3) ◽  
pp. 379-407 ◽  
Author(s):  
Ruchi Mishra ◽  
Ashok K. Pundir ◽  
L. Ganapathy
Keyword(s):  
Quantitative Research ◽  
Large Scale ◽  
Second Phase ◽  
Manufacturing Flexibility ◽  
Critical Factors ◽  
Focus Group Interviews ◽  
Content Type ◽  
Key Issues ◽  
Group Interviews

Purpose – The purpose of this paper is to investigate factors influencing manufacturing flexibility adoption and simultaneously explores some of the key issues prevailing in manufacturing flexibility adoption in Indian context. The study also stratifies critical factors for successful manufacturing flexibility adoption. Design/methodology/approach – Using exploratory sequential design, a series of focus group interviews were conducted with Indian manufacturing professionals and these interviews were supplemented by 127 follow-up structured questionnaires. Findings – Two major themes emerged from the first phase of the study – role played by some of the unexplored antecedents of manufacturing flexibility and key issues in manufacturing flexibility adoption. In the second phase, a list of factors was categorized based on their degree of importance in manufacturing flexibility adoption. Research limitations/implications – Being qualitative in nature, the study suffers from inherent risk of subjectivity associated with manufacturing practitioners. A large-scale survey and rigorous quantitative analysis would be helpful to further validate the list of factors and underlying relationships among proposed factors. Practical implications – The identified list of factors and some of the key issues in manufacturing flexibility adoption can be of great help to practitioners. The stratified list of factors can be further used by academicians to develop an instrument for manufacturing flexibility adoption. Originality/value – The paper identifies a set of factors that affects manufacturing flexibility adoption. It offers a basis for instrument development for manufacturing flexibility adoption and provides direction for future quantitative research in manufacturing flexibility area.

Knowing what we know differently

2016 ◽  
Vol 29 (7) ◽  
pp. 1162-1188 ◽  
Author(s):  
Fu-Sheng Tsai
Keyword(s):  
Large Scale ◽  
Organizational Innovation ◽  
Empirical Studies ◽  
Collective Knowledge ◽  
Demographic Diversity ◽  
Content Type ◽  
Knowledge Based ◽  
Different Types ◽  
Individual Knowledge ◽  
Individual Professional

Purpose Building on knowledge-based view and demographic diversity theory, the purpose of this paper is to re-conceptualize knowledge heterogeneity (KH) (i.e. diversity in individual or organizational knowledge) and to explore a broader set of relationships between KH and the multidimensional (i.e. dynamics and ambidexterity) innovation. Design/methodology/approach Case studies of organizational KH and innovation ambidexterity were conducted in four representative companies with variated characteristics. Similarities in the heterogeneity-innovation relationships were identified across four very different types of companies, providing a good exploratory base for future large-scale empirical studies. Findings Grounding on locus-of-knowing and timing-of-knowing dimensions, this paper utilizes an inductive approach that analyzes qualitative materials to construct the essential meanings of intraorganizational KH, and to explore the influences KH brings onto the ambidextrous innovation. A four-category typology of KH is emerged. Overall, KH is categorized into four distinctive but inter-related forms: individual professional backgrounds, collective profession backgrounds, individual evolving knowledge portfolio, and collective evolving knowledge portfolio. Research limitations/implications Building on such typology, this paper discusses propositions for the differentiated influences of different forms of KH on dynamic and ambidextrous innovations. Originality/value Whereas individual knowledge benefits independent creativity, complex collective knowledge is more critical for organizational innovation. While research has placed more emphasis on the effects of knowledge accumulation or flow, it neglects the knowledge profile and structure for innovation. The present study explores the effect of heterogeneous knowledge structure on dynamic and ambidextrous innovation.

The extent and effectiveness of knowledge management in Australian community service organisations

2016 ◽  
Vol 20 (1) ◽  
pp. 49-68 ◽  
Author(s):  
Trevor Downes ◽  
Teresa Marchant
Keyword(s):  
Knowledge Management ◽  
Community Service ◽  
Quantitative Research ◽  
Large Scale ◽  
Online Survey ◽  
Theory And Practice ◽  
Content Type ◽  
For Profit ◽  
Not For Profit ◽  
National Perspective

Purpose – The purpose of this study is to evaluate the extent and effectiveness of knowledge management (KM) in community service organisations (CSOs) in Australia. CSOs are focussed on support, care and encouragement, thereby improving the quality of life of many in the community. This study contributes to a wider acceptance and management of knowledge, from a national perspective, and assists CSOs to improve practice. Design/methodology/approach – KM theory and practice is expanded through a national online survey from 89 Australian CSOs, represented by 538 employees. CSOs, as a subset of not-for-profit organisations, were selected because they contribute significantly to the economy. Existing research generally relies on case studies, offering scope for wider quantitative research to address the gap. Findings – The extent and effectiveness of KM were moderate. KM was more extensive in CSOs with a formal KM policy. Face-to-face exchange of knowledge was the major transfer method. Recognition or other incentives are needed to encourage learning and disseminating new ideas. Research limitations/implications – Other CSOs and other countries could be included, along with very small CSOs. Practical implications – Shortfalls in practice were discovered. Recommendations should improve client service by enhancing the appropriateness, consistency, quality and timely delivery of assistance. This will aid CSO sustainability by maximising limited resources. The challenge is to harness informal learning for organisation-wide learning and for hard outcomes, such as reducing costs and competing for government funding. Originality/value – A synthesised large-scale survey integrates more elements of KM practice. Existing KM ideas are combined in new ways, applied in a fresh context, indicating elements of KM that are more significant in not-for-profit CSOs.

Stop chasing unicorns

2017 ◽  
Vol 18 (2) ◽  
pp. 103-109 ◽  
Author(s):  
Laura W. Gariepy ◽  
Bettina Peacemaker ◽  
Valeriana Colon
Keyword(s):  
Student Success ◽  
Quantitative Research ◽  
Large Scale ◽  
Library Services ◽  
Library Instruction ◽  
Grade Point ◽  
Content Type ◽  
Library Assessment ◽  
Dependent Variables ◽  
The Impact

Purpose The purpose of this paper is to discuss the importance of selecting “well-matched” independent and dependent variables in quantitative research to maximize the possibility of detecting impact of library services on indicators of student success. The paper introduces the concept of sensitivity, which is the extent to which a measure will detect change in the thing being measured. Design/methodology/approach To make the case, the authors use the impact of amount of library instruction received on Grade Point Average (GPA) as an example, explaining a correlational research study at their institution. However, the emphasis of the paper is on the conceptual importance of sensitivity in variable selection in quantitative studies of all types. Findings After finding no statistically significant relationship between the amount of library instruction received and GPA, the authors determined that GPA was not a sensitive enough variable to detect the impact of a few class sessions taught by a librarian throughout students entire undergraduate career. Based on the findings and the literature, the authors conclude that the practice of selecting “insensitive” dependent variables that are unlikely to detect impact of the independent variable is a common practice in the library assessment literature. Originality/value In an era where bigger is better when it comes to demonstrating impact of library services, this paper argues that libraries sometimes diminish their ability to illustrate their contributions to student success by choosing large scale indicators of student success as independent variables which fail to detect the impact of library services.

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