Crisis in systems thinking

Kybernetes ◽  
2019 ◽  
Vol 49 (7) ◽  
pp. 1915-1934
Author(s):  
Janos Korn
Keyword(s):  
Problem Solving ◽  
Systems Thinking ◽  
Soft Systems Methodology ◽  
Scientific Enterprise ◽  
Systems Methodology ◽  
Content Type ◽  
New Science ◽  
Future Developments ◽  
Informative Content ◽  
Current Systems

Purpose The current field of systems thinking consists of a variety of views, methods and a number of organisations involved with these views which suggests a state of confusion and fragmentation of the field which fundamentally is supposed to be a uniform view of structures or systems. This can be interpreted as a “crisis situation”. A resolution of the crisis in the form of a “new science of systems” is proposed. Assuming this new science becomes part of the field of systems thinking, a debate of the elements of the field is suggested with a view to consider its current state and future developments. “Crisis - resolution - debate” is the central theme of the paper. Design/methodology/approach The field of current systems thinking is described in terms of views, methods and organisations and is seen as the “problematic issue”. A “new science of systems” strongly rooted in natural language as its primary symbolism and consisting of three general principles of systems and linguistic modelling is outlined to be considered as the resolution of the crisis. A set of criteria is discussed for use of judging the quality of models and element of the field of systems thinking including the “new science of systems”. To demonstrate a preliminary use of these criteria, the same example is worked out using both, the “soft systems methodology” and “linguistic modelling” for comparison. Findings The universal view of parts of the world as structures or systems is inconsistent with the multiple methods basically pursuing the same purpose: modelling aspects of systems which prevail in current systems thinking. To try to resolve this anomaly an equally universally applicable approach, the “new science of systems” is proposed which can also serve as an aid to problem solving, in particular to an integrated systems and product design. This approach is to be part of the suggested debate of the field of systems thinking. In general, there is no alternative to the structural view. Research limitations/implications The “new science of systems”, if found acceptable, can offer research opportunities in new applications of accepted branches of knowledge like logic, linguistics, mathematics of ordered pairs, uncertainties and in the philosophy of science. New teaching schemes can be developed at classroom level combined with engineering as creator of novelties with linguistics as the symbolism to supplement mathematics. Further considerations can be given to current methodologies of systems thinking as part of a debate with a view of future developments in exploring pioneering ideas. New software is needed for working out the dynamics of scenarios. Practical implications The debate, if it takes place, should result in new developments in the field of systems thinking such as concepts accepted as fundamental in the discipline of systems. Applications of the “new science of systems” to larger scale scenarios and organisations guided by the universal scheme in Figure 1 and linguistic modelling with software are needed for development of schemes for problem solving schemes “utilising” or “producing” products. Social implications The “new science of systems” is rooted in accepted branches of knowledge; it is highly teachable at school and university levels and should lead to use by professionals and in everyday life activities once found acceptable. The use of the scheme in Figure 1 should help in clarifying confusing scenarios and to aid problem solving. Originality/value The suggestion of a debate is an original idea. The “new science of systems” consists of three general principles of systems implemented by linguistic modelling of static and dynamic states. Mathematics of uncertainty and topics from conventional science at the object level supplement the “new science” which together form the “scientific enterprise”. The notions of cognitive value and informative content of models are introduced for evaluating their cognitive worth.

scholarly journals Severe asthma: emergency care patient driven solutions

2017 ◽  
Vol 30 (7) ◽  
pp. 628-637 ◽  
Author(s):  
Karen Newell ◽  
Chris Corrigan ◽  
Geoffrey Punshon ◽  
Alison Leary
Keyword(s):  
Severe Asthma ◽  
Systems Thinking ◽  
Design Methodology ◽  
Asthma Patient ◽  
Soft Systems Methodology ◽  
Care Patient ◽  
Systems Methodology ◽  
Soft Systems ◽  
Content Type ◽  
Practical Implications

Purpose Patients with severe asthma were choosing not to use the emergency department (ED) in extremis and were self-medicating when experiencing severe asthma, putting their lives at risk. This local issue reflected a nationwide situation. The purpose of this paper is to better understand the reasons behind patients’ reluctance to attend ED and to consider practical solutions in a structured way. Design/methodology/approach Systems thinking (soft systems methodology) was used to examine the issues resulting in this reluctance to attend the ED. Once this tame (well-defined) problem was revealed, a potential solution was developed in co-production with patients. Findings Patients feared attending the ED and felt vulnerable while in the ED for several reasons. This appeared to be a well-defined and solvable problem. The solution proposed was an asthma patient passport (APP), which increased patient’s confidence in their ability to communicate their needs while in severe distress. The APP decreases (from 12 to 5 steps) the work patients had to do to achieve care. The APP project is currently being evaluated. Practical implications The APP should be offered to all people with severe asthma. Originality/value By revisiting systems thinking and identifying problems, a solution was identified. Although methods such as soft systems methodology have limitations when used in wicked (difficult or impossible to resolve) problems, such methods still have merit in tame problems and were applicable in this case to fully understand the issues, and to design practical solutions.

scholarly journals DEVELOPMENT CUSTOMER KNOWLEDGE MANAGEMENT (CKM) MODELS IN PURBALINGGA HOSPITALITY USING SOFT SYSTEMS METHODOLOGY (SSM)

2014 ◽  
Vol 10 (1) ◽  
pp. 1
Author(s):  
Nur Chasanah ◽  
Dana Indra Sensuse ◽  
Jonathan Sofian Lusa
Keyword(s):  
Knowledge Management ◽  
Problem Solving ◽  
National Development ◽  
Soft Systems Methodology ◽  
Systems Methodology ◽  
Soft Systems ◽  
Customer Knowledge ◽  
Existing Problems ◽  
Customer Knowledge Management ◽  
Tourism Sector

Abstract Development of the tourism sector is part of the national development efforts that are being implemented in Indonesia. This research was conducted with the customer to make an overview of knowledge management models to address the existing problems in hospitality in the hospitality Purbalingga as supporting tourism Purbalingga. The model depicts a series of problem-solving activities that result in the hospitality, especially in Purbalingga. This research was action research with methods of Soft Systems Methodology (SSM) with validation using a theoretical approach, expert judgment and user on the object of research. From the research conducted, has produced a model of customer knowledge management in the hospitality tailored to the problems and needs of the hospitality in Purbalingga.

Early assessments of the gap between integrated reporting and current corporate reporting

2015 ◽  
Vol 23 (1) ◽  
pp. 92-117 ◽  
Author(s):  
Warwick Stent ◽  
Tuyana Dowler
Keyword(s):  
Problem Solving ◽  
Systems Thinking ◽  
Financial Stability ◽  
Best Practice ◽  
Small Sample ◽  
Integrated Reporting ◽  
Content Type ◽  
Reporting Practices ◽  
Corporate Reporting ◽  
Mandatory Requirement

Purpose – The purpose of this paper is to provide early assessments of the changes for corporate reporting processes, which an emerging initiative like integrated reporting (IR) will require. The authors also consider the potential for these changes to contribute towards resolving major problems such as financial and environmental crises. IR is gaining momentum globally, and the implementation of some form of future mandatory requirement in this regard appears likely. Design/methodology/approach – The authors begin by developing a reporting checklist based on the requirements for IR, which they use to assess the gap between current “best practice” reporting processes and IR. They then propose systems thinking, a widely accepted approach to problem-solving, as a theoretical basis for assessing the IR Framework and for deeper consideration of the gap analysis. They demonstrate, at a paradigm level, how systems thinking can be used to assess IR and find that IR has the potential to offer specific and implementable strategies for operationalising systems thinking principles. Findings – The authors assess 2011 annual reports and related online reporting practices for four New Zealand “best practice reporting entities”, using their reporting checklist. Although none of their sample entities published a full integrated report for 2011, reporting scores range from 70 to 87 per cent. The findings suggest that current reporting processes lack the integration, oversight and due attention to future uncertainties required by IR. While this appears to be a relatively small gap, systems thinking principles indicate that these deficiencies may be critical to sustainability and financial stability, the stated aims of IR. Research limitations/implications – The normal limitations which apply to small sample studies. Practical implications – The IR reporting checklist and systems thinking proposal could be used by policymakers, standard setters and firms to assist in assessing IR’s potential and the additional requirements it will impose for corporate reporting. Originality/value – This study answers calls in the literature for a reactivation of the normative research agenda by assessing IR against systems thinking, a widely accepted approach to problem-solving. It contributes further to an understanding of IR through the development of a unique reporting checklist and by offering empirical evidence derived from application of this checklist.

Varieties of systems thinking: The case of soft systems methodology

1994 ◽  
Vol 10 (2-3) ◽  
pp. 189-197 ◽  
Author(s):  
Peter B. Checkland ◽  
Michael G. Haynes
Keyword(s):  
Systems Thinking ◽  
Soft Systems Methodology ◽  
Systems Methodology ◽  
Soft Systems

scholarly journals A Bibliographic and Visual Exploration of the Historic Impact of Soft Systems Methodology on Academic Research and Theory

Systems ◽  
2019 ◽  
Vol 7 (1) ◽  
pp. 10 ◽  
Author(s):  
Scott Warren ◽  
Brian Sauser ◽  
David Nowicki
Keyword(s):  
Systems Thinking ◽  
Meta Analysis ◽  
Methodological Approach ◽  
Academic Research ◽  
Soft Systems Methodology ◽  
Complex Problem ◽  
Visual Exploration ◽  
Systems Methodology ◽  
Soft Systems ◽  
Complex Engineered Systems

Soft systems methodology (SSM), an analytic method commonly employed in engineering and business research, produces models focused on human activities and relevant structures used to explain complex, engineered systems. The original version of SSM involves seven stages; five address real-world aspects and observable data, while two stages leverage a systems thinking viewpoint. This approach allows the development of a simplified depiction of complex systems representative of the multi-perspective lenses used to comprehend the systemic complexity of a problem and provide a clearer picture to analysts and decision makers. This bibliometric meta-analysis of 286 relevant publications in engineering, business, and other social sciences fields explores the historic impacts of SSM on academic research and systems thinking in relevant publications that described or employed SSM for research from 1980–2018. This study produced descriptive narrative outcomes and data visualizations including information about top SSM authors, author citation impacts, common dissemination outlets for SSM work, and other relevant metrics commonly used to measure academic impact. The goal of this piece is to depict who, what, why, when, and where SSM had the greatest impact on research, systems thinking, and methodology after nearly 40 years of use, as we look towards its future as a methodological approach used to comprehend complex problem situations.

scholarly journals MODEL PENGELOLAAN KESELAMATAN KERJA NELAYAN DI PALABUHANRATU, KABUPATEN SUKABUMI

2019 ◽  
Vol 5 (9) ◽  
Author(s):  
Fis Purwangka ◽  
Sugeng Hari Wisudo ◽  
Budhi H. Iskandar ◽  
Jonh Haluan
Keyword(s):  
Systems Thinking ◽  
Soft Systems Methodology ◽  
Systems Methodology ◽  
Soft Systems

Proses keselamatan dan kesehatan kerja seperti proses manajemen pada umumnya adalah penerapan berbagai fungsi manajemen, yaitu perencanaan, pelaksanaan dan pengawasan.Tujuan dari penelitian ini adalah menginventarisasi dan mengidentifikasi aspek-aspek yang terkait dengan manajemen keselamatan kerja nelayan serta membangun model manajemen keselamatan kerja nelayan dari kondisi yang terjadi.  Pada penelitian ini digunakan metode berfikir secara sistem (systems thinking) dengan pendekatan metodologi sistem lunak (soft systems methodology). Hasil inventarisasi menunjukkan bahwa permasalahan dalam manajemen keselamatan kerja nelayan di Palabuhanratu umumnya terkait pengorganisasian dan pengelolaan secara terpadu. Pengelolaan manajemen keselamatan kerja nelayan menunjukkan ciri-ciri tidak sistemik dan ciri-ciri organisasi yang mengalami ketidakmampuan belajar.Model Konseptual Pengorganisasian Pengelolaan Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3) dapat diimplementasikan dengan kondisi adanya perencanaan dan kebijakan yang mengatur tugas dan wewenang lembaga yang terlibat, adanya mekanisme komunikasi yang mudah dipahami, dibentuknya sistem pengawasan yang terukur, serta komitmen dari semua bagian yang terlibat. Model konseptual pengelolaan secara terpadu SMK3 dapat diimplementasikan dengan kondisi adanya komitmen dari semua lembaga yang terlibat, mekanisme komunikasi, koordinasi, dan keterbukaan informasi, dilakukannya pengawasan bersama dan kesetaraan kelembagaan dan kewenangan serta pelayanan yang terukur.

Dynamic scaffolding in a cloud-based problem representation system

2014 ◽  
Vol 31 (5) ◽  
pp. 346-356 ◽  
Author(s):  
Chwee Beng Lee ◽  
Keck Voon Ling ◽  
Peter Reimann ◽  
Yudho Ahmad Diponegoro ◽  
Chia Heng Koh ◽  
...  
Keyword(s):  
Complex System ◽  
Problem Solving ◽  
Teacher Learning ◽  
Systems Thinking ◽  
Problem Representation ◽  
Complex Nature ◽  
Representation System ◽  
Web Based ◽  
Problem Solving Skills ◽  
Content Type

Purpose – The purpose of this paper is to argue for the need to develop pre-service teachers’ problem solving ability, in particular, in the context of real-world complex problems. Design/methodology/approach – To argue for the need to develop pre-service teachers’ problem solving skills, the authors describe a web-based problem representation system that is embedded with levels of scaffolding to support the claim. Findings – The authors’ conceptualisation of this cloud-based environment is also very much aligned with the development of pre-service teachers’ systems thinking. Teacher learning itself is a complex system that involves many processes, mechanisms and interactions of elements, and the outcomes may be highly unpredictable (Opfer and Pedder, 2011). As a result of the complex nature of teacher learning, it would be meaningful to frame teacher learning as a complex system. An approach to enable pre-service teachers to be aware of this complexity is to situate them in a systems thinking context. Originality/value – This paper discusses a system which was developed for problem solving. The levels of adaptive scaffoldings embedded within the system is an innovation which is not found in other similar research projects.

An innovative uncertainty management framework to support contracting for product-service availability

2014 ◽  
Vol 25 (5) ◽  
pp. 603-638 ◽  
Author(s):  
John Ahmet Erkoyuncu ◽  
Rajkumar Roy ◽  
Essam Shehab ◽  
Elmar Kutsch
Keyword(s):  
Case Studies ◽  
Cost Estimation ◽  
Soft Systems Methodology ◽  
Uncertainty Management ◽  
Project Planning ◽  
Structured Interviews ◽  
Systems Methodology ◽  
Soft Systems ◽  
Content Type ◽  
Defence Industry

Purpose – In the light of challenges experienced in cost estimation at the bidding stage of complex engineering services in the defence industry (e.g. contracting for availability), the purpose of this paper is to present a framework to manage the influence of uncertainty on cost estimates. Design/methodology/approach – The research applied the Soft Systems Methodology and benefitted from interaction with four major organisations in the defence industry through document sharing, semi-structured interviews, workshops, and case studies. Findings – The framework is composed of seven stages to plan, identify, prioritise, classify, and manage cost uncertainties. Through the validation of three case studies some of the key benefits of the framework were realised in project planning, uncertainty visualisation, and capability management. Research limitations/implications – The research has been applied in the defence sector in the UK and focuses on the bidding stage. Further research needs to be applied to confirm that the findings are applicable across industries and across the life cycle. Originality/value – The paper builds on the theory behind risk and uncertainty management and proposes an innovative framework that avoids the assumption of “perfect” knowledge by raising questions about the validity of the input data.

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