How do IT affordances support behavioral intention in charitable crowdfunding? The mediating effects of donor perceptions and motivations

Kybernetes ◽  
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Huifang Jiao ◽  
Wenzhi Tang ◽  
Tianzhuo Liu ◽  
Xuan Wang ◽  
Lijun Ma
Keyword(s):  
Behavioral Intention ◽  
Quantitative Research ◽  
Management Strategy ◽  
Design Methodology ◽  
Online Survey ◽  
Research Approach ◽  
Mediating Effects ◽  
Media Technology ◽  
Content Type ◽  
Intrinsic Motivations

PurposeSocial media technology has changed donors' decision-making process in online philanthropy compared with traditional charity. How do IT affordances support donor perceptions and motivations in charitable crowdfunding? The purpose of this study is to explore how the five sub-dimensions of charitable crowdfunding IT affordances (i.e. visibility, association, meta-voicing, trading and security) afford initiators and platforms in motivating donors to support charitable crowdfunding projects.Design/methodology/approachThis paper uses a quantitative research approach. An online survey was conducted to collect research data from WeChat users who had experienced charitable crowdfunding. A sample of 344 valid responses were received and analyzed.FindingsThe results show that four of the five IT affordances facilitate donors' perceptions (perceived emotions and trust) and motivations (intrinsic motivations and extrinsic motivations), and thereby increase behavioral intention on supporting charitable crowdfunding projects.Originality/valueThis study advances the affordances and online charity literature by examining the antecedents and outcome of perceptions and motivations that determining behavioral intention in more detail. The authors’ findings not only benefit researchers in explaining how technology helps donors perceiving projects and motivating them to donate online, but also assists practitioners in developing better charitable crowdfunding management strategy.

scholarly journals Learning and usefulness stemming from collaboration in a maritime crisis management exercise in Northern Norway

2018 ◽  
Vol 27 (1) ◽  
pp. 129-140 ◽  
Author(s):  
Leif Inge Magnussen ◽  
Eric Carlstrøm ◽  
Jarle Løwe Sørensen ◽  
Glenn-Egil Torgersen ◽  
Erlend Fritjof Hagenes ◽  
...  
Keyword(s):  
Mixed Methods Research ◽  
Design Methodology ◽  
Online Survey ◽  
Research Approach ◽  
Content Type ◽  
Emergency Personnel ◽  
Training Schemes ◽  
Learning And Collaboration ◽  
The Relationship ◽  
Practical Implications

Purpose This research investigates the perceived collaboration between public, private, and volunteer organisations during maritime crisis work, with an emphasis on learning and collaboration. The purpose of this paper is to investigate participants’ perceived collaboration training in relation to learning and usefulness. Design/methodology/approach The exercise studied in this research was run in the far North in Norway. It was estimated by the participants to be Europe’s most extensive exercise in 2016. Mixed methods research approach was applied, i.e. on-site observations, photos and interviews were conducted during the exercise. After the exercise, an online survey was distributed to emergency personnel holding different positions in conjunction with this exercise. Findings As reported, the exercise contributed to new insights on the relationship between collaboration and learning. The study showed that collaborative elements in exercises contribute to perceived learning (R=0.86, R2=0.74), and that learning in turn had a perceived beneficial effect on actual emergency work (R=0.79, R2=0.62). Research limitations/implications The possible research implications from this study include more focus on collaboration and new training schemes that could increase learning and usefulness. Practical implications Collaboration between actors seemed to suffer from the size of the exercise. A smaller exercise, less dependency on predetermined scripts, and more receptivity towards improvisation could improve collaboration. Social implications Increased awareness on the outcomes of collaboration exercise might increase their learning and usefulness, providing societies with improved rescue services. Originality/value This research implies that increased perceived collaboration has an effect on learning and usefulness in maritime exercises.

Empathy or perceived credibility? An empirical study on individual donation behavior in charitable crowdfunding

2018 ◽  
Vol 28 (3) ◽  
pp. 623-651 ◽  
Author(s):  
Lili Liu ◽  
Ayoung Suh ◽  
Christian Wagner
Keyword(s):  
Quantitative Research ◽  
Online Survey ◽  
Research Approach ◽  
Content Type ◽  
Content Quality ◽  
Perceived Credibility ◽  
Cognitive States ◽  
Research Gap ◽  
Project Characteristics ◽  
Donation Behavior

Purpose Researchers have called for the synthesis of divergent perspectives and the development of a theoretical model that examines individuals’ donation behavior in charitable crowdfunding. To fill this research gap, the purpose of this paper is to synthesize the literature pertaining to the determinants of donation behavior in charitable crowdfunding. Then, drawing on the stimulus-organism-response framework, the authors develop and test a model that explains individuals’ intention to donate to charitable crowdfunding. Design/methodology/approach This paper follows a quantitative research approach. An online survey was distributed to collect data from individuals who had experienced charitable crowdfunding. In total, 205 valid responses were received and analyzed. Findings First, this study finds that individuals’ empathy and the perceived credibility of a charitable crowdfunding project are key determinants for their intention to donate in charitable crowdfunding. Second, the study finds that website quality, transaction convenience, and project content quality influence both empathy and perceived credibility in different ways. Third, it is noteworthy that initiator reputation is positively related to perceived credibility, while project popularity is positively associated with empathy. Originality/value This research advances the knowledge of individual donation behavior in charitable crowdfunding. The model can help researchers understand individuals’ philanthropic behavior by providing empirical explanations of the interplay between technological and project characteristics, emotional and cognitive states, and individuals’ donation behavior. For practitioners, the research suggests appropriate design, launch, and operation strategies to facilitate individuals’ donation behavior in charitable crowdfunding.

Stakeholder management: the new role of business diplomacy

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Pedro Falcão ◽  
Nelson Ramalho ◽  
Marta Nobre
Keyword(s):  
Public Relations ◽  
Management Strategy ◽  
Design Methodology ◽  
Online Survey ◽  
Stakeholder Management ◽  
Business Environment ◽  
Model Quality ◽  
Content Type ◽  
Practical Implications

Purpose Stakeholder relations has been largely based upon a two-way public relations model. Along with this change, business diplomacy emerged as a proposal to renew stakeholder management. It is still uncertain if this proposal adds value to stakeholder management, which this study seeks to clarify. Design/methodology/approach Corporate representatives in charge of stakeholder management were invited to participate in an online survey measuring both public relations and business diplomacy activities. With a sample of 104 companies, factorial analyses were conducted on public relations and business diplomacy activities comparing model quality. Findings This study finds that public relations and business diplomacy activities share identity but not to the point of being fused and are thus different in nature. The best model showed three overarching functions (communication, influence and intelligence) implying that stakeholder management needs both public relations and business diplomacy. Research limitations/implications Findings suggest both public relations and business diplomacy research should be included in advanced stakeholder management studies. Practical implications By acknowledging the role that business diplomacy plays in stakeholder management, companies may place influence at the core of the renewed stakeholder management strategy to better deal with the increasingly complex business environment. Originality/value This study adds clarity to the role of public relations and business diplomacy in stakeholder management based on actual activities developed in organizations and reveals the underlying dimensions of communication, influence and intelligence.

Measuring online live streaming of perceived servicescape

2020 ◽  
Vol 30 (3) ◽  
pp. 737-762
Author(s):  
Yu-Hsin Chen ◽  
Min-Cing Chen ◽  
Ching-Jui Keng
Keyword(s):  
Behavioral Intention ◽  
Design Methodology ◽  
Online Survey ◽  
Service Providers ◽  
Scale Validation ◽  
Parasocial Interaction ◽  
Live Streaming ◽  
Item Generation ◽  
Content Type ◽  
Validation Measure

PurposeThis study aimed to develop and validate an online live streaming perceived servicescape (OLSPS) scale that can help platform service providers to develop strategies for new live streaming channel promotions.Design/methodology/approachThis study conceptualized the construct of OLSPS and the four-phase procedure of the 66-item OLSPS scale development, including item generation, item purification, scale validation, measure application and testing of hypotheses. It also provided a research framework to assess audiences' cognition and behavioral intention, and an online survey on 420 live streaming users (social platforms, n = 210; native platforms, n = 210) was conducted.FindingsThis study developed and validated a 35-item OLSPS scale with eight dimensions. The results of the empirical model showed that OLSPS is positively correlated with the audiences' cognition and behavioral intention. Furthermore, parasocial interaction experience showed a positive moderation on channel trust.Originality/valueThis study is a pioneering effort to develop and validate an OLSPS scale. The results could be helpful for researchers in building OLSPS and for managers in assessing and promoting users' acceptance of online live streaming platforms.

Association between organizational norms and employee productivity in higher education

2019 ◽  
Vol 12 (2) ◽  
pp. 271-295 ◽  
Author(s):  
Abhilasha Singh
Keyword(s):  
Higher Education ◽  
Quantitative Research ◽  
Online Survey ◽  
Higher Education Institutions ◽  
Positive Association ◽  
Research Approach ◽  
Employee Productivity ◽  
Content Type ◽  
Organizational Norms ◽  
The Impact

Purpose The purpose of this paper is to investigate the impact of organizational norms on employee productivity within the higher education sector in UAE. Design/methodology/approach A quantitative research approach was used to investigate 89 respondents from higher education institutions. An online survey approach was used to investigate the opinions of respondents with regard to the impact of organizational norms on employee productivity in UAE. The data were then statistically analyzed using SPSS version 22. Findings The results showed a positive association between the investigated organizational norms and employee productivity. Furthermore, there was a significant relationship between age and organizational norms. Increase in employee age corresponds to an increase in employee productivity. Originality/value This study has made a novel contribution, since there is a significant lack of research surrounding the influence of organizational norms on employee productivity in the higher education institutions in UAE.

Motivating resellers of the international brand in competitive markets

2020 ◽  
Vol 23 (4) ◽  
pp. 663-677
Author(s):  
Suraksha Gupta
Keyword(s):  
Quantitative Data ◽  
Management Strategy ◽  
Design Methodology ◽  
Qualitative Data ◽  
National Level ◽  
Current Understanding ◽  
Competitive Markets ◽  
Content Type ◽  
Organizational Goals ◽  
Intrinsic Motivations

Purpose The purpose of this paper is to explore how brand managers can motivate resellers who are not directly associated with the brand and know the brand through a local or a national level distributor. Findings of this study provide insights into factors that can lead a brand manager motivate resellers through a reseller motivation pyramid. Design/methodology/approach Using qualitative data collected from brand managers, different themes of reseller motivations were evaluated. Findings An overlap between organizational goals, resource-related needs and capabilities of resellers are indicative of modification required in reseller management strategy to keep resellers motivated. Research limitations/implications This research suffers from lack of quantitative data that could enable the researcher to establish the linkages discussed. Originality/value This research extends current understanding about intrinsic motivations of resellers to promote a brand in competitive markets.

Consumers’ online brand-related activities (COBRAs) on SNS brand pages

2019 ◽  
Vol 53 (9) ◽  
pp. 1833-1853 ◽  
Author(s):  
Rico Piehler ◽  
Michael Schade ◽  
Barbara Kleine-Kalmer ◽  
Christoph Burmann
Keyword(s):  
Social Interaction ◽  
Conceptual Model ◽  
Quantitative Research ◽  
Design Methodology ◽  
Online Survey ◽  
Word Of Mouth ◽  
Empirical Test ◽  
Content Type ◽  
Unique Effect ◽  
Practical Implications

Purpose This paper aims to investigate word of mouth as a consequence and information, entertainment, social interaction and remuneration motivations as antecedents of consuming, contribution and creating behaviours as consumers’ online brand-related activities (COBRAs). Design/methodology/approach As an empirical test of the proposed conceptual model, the quantitative research features an online survey of a sample of 359 German Facebook users. Findings Word of mouth benefits from consuming behaviour but not contributing or creating behaviours. Therefore, brand-related outcomes can be realised solely through the consumption of brand-related content. Consuming behaviour is positively affected by social interaction and entertainment motivations. Research limitations/implications Further research could investigate the conceptual model in other social networks, as well as validate the findings in other cultural settings. Potential moderators also should be considered in further research. Practical implications In addition to tracking contributing and creating behaviours, brand managers should measure consuming behaviour. This paper provides new insights into how consumer motivations influence different COBRA types. Originality/value This study is the first to analyse the distinct effects of consuming, contributing and creating behaviours of SNS brand page followers on word of mouth as an offline brand-related consequence. It also represents the first study to investigate the unique effect of creating behaviour on an offline brand-related outcome. Furthermore, this study is the first to analyse the effects of all four types of motivations on any COBRA type quantitatively with an appropriate statistical analysis that allows distinguishing relevant from irrelevant motivations.

Validating an information privacy governance questionnaire to measure the perception of employees

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Paulus Swartz ◽  
Adele Da Veiga ◽  
Nico Martins
Keyword(s):  
Generation X ◽  
Quantitative Research ◽  
Online Survey ◽  
Personal Information ◽  
Information Privacy ◽  
Research Approach ◽  
Organisational Commitment ◽  
Internal Reliability ◽  
Content Type ◽  
Permanent Employees

Purpose This study aims to conduct a survey in a bank to measure the perception of employees towards the effective governance of information privacy and at the same time validating the information privacy governance questionnaire (IPGQ) used in this study. Design/methodology/approach A quantitative research approach was followed using an online survey questionnaire to collect data in a bank in South Africa. Findings The survey results showed that employees perceived the governance of privacy in the organisation in a positive way. Three significant differences were identified, namely, Generation-Y being significantly more positive than Generation-X regarding privacy control assessment. Also, that the contractor/vendor group was significantly more positive than permanent employees regarding organisational commitment and privacy control assessment. Exploratory factor analysis was used to validate the IPGQ and four factors were identified: privacy control assessment, personal information awareness assessment, privacy governance reporting and organisational commitment towards privacy. Cronbach’s alpha was used to establish the internal reliability of the factors and indicated good internal consistency. Research limitations/implications One of the potential empirical research limitations for this study is that the study was conducted in a single organisation; therefore, when generalising the results, caution must be taken. Practical implications Organisations, academics and the industry may find the questionnaire useful to determine employee perception towards privacy governance and to identify recommendations that could be used to improve their privacy policies, privacy programme controls and organisational commitment towards privacy. In this study, it was identified that for Generation-X employees to be more accepting towards the privacy controls, the organisation needs to implement focussed awareness training for them. To ensure permanent employees’ commitment and accountability, internal audits, monitoring and risk assessment measures need to be implemented. These can be directed through the outcomes of the survey. Originality/value The IPGQ can aid organisations in determining if they are governing privacy effectively, and thus assist them in meeting the accountability condition of data protection regulation.

Contesting the dominant narrative: expanding the multistory cultural change approach

2020 ◽  
Vol 33 (2) ◽  
pp. 217-228
Author(s):  
Martijn van Ooijen ◽  
Antonie van Nistelrooij ◽  
Marcel Veenswijk
Keyword(s):  
Organizational Culture ◽  
Cultural Change ◽  
Change Process ◽  
Design Methodology ◽  
Construction Safety ◽  
Change Processes ◽  
Research Approach ◽  
Organizational Field ◽  
Content Type

PurposeThe purpose of this paper is to expand the theory on multistory cultural change by showing how a dominant narrative on construction safety dynamically interrelates and is contested on multiple intertextual levels in an organizational field of organizations contributing to the recovery of houses in an earthquake region.Design/methodology/approachAn ethnoventionist research approach was adopted in which interpretation of data to find narratives and designing interventions went hand-in-hand.FindingsWe found four distinctive composite narratives besides the dominant narrative to which five actors refer in their accounts, thereby contributing to three types of story patterns. These narratives disclose the taken-for-granted ideas and beliefs that characterize the challenge of changing organizational culture. One intervention, which intended multiple stories to touch the surface, was highlighted as a multistory intervention.Research limitations/implicationsFurther research could extend the knowledge on other change interventions that contribute to multistory cultural change processes.Originality/valueAdopting an ethnoventionist approach to provide deep insights on an unfolding cultural change process for both scholars and practitioners.

Evolution of top management’s understanding of product quality in Eastern Europe since the end of communism

2017 ◽  
Vol 29 (1) ◽  
pp. 82-100
Author(s):  
Svetoslav Georgiev ◽  
Emil Georgiev
Keyword(s):  
Eastern Europe ◽  
Product Quality ◽  
Quantitative Research ◽  
Business Performance ◽  
Research Approach ◽  
Senior Managers ◽  
Content Type ◽  
Doing Business ◽  
Using Data ◽  
The Impact

Purpose The purpose of this paper is to analyse the evolution of top management’s understanding of product quality in Bulgaria since the end of communism. The study examines three specific areas: top management’s understanding of the term “quality”; top management’s understanding of the relationship between quality and business performance; and top management’s understanding of the impact of job position on quality. Design/methodology/approach The paper relies on a quantitative research approach by using data from a survey of 186 companies in Bulgaria. Findings The paper suggests that senior managers in Bulgaria continue to base their understanding of “quality” on a single approach (*a characteristic of the communist era), with the product-based and the user-based approaches currently being the two most common ones. At the same time, surprisingly enough, this study claims that senior management in Bulgaria is currently well aware of the importance of quality as a dimension of firm’s competitiveness, and is also highly conscious of its roles’ impact on product quality. Research limitations/implications The results of this study are exclusively based on the case of Bulgaria and must be treated with caution in the case of other former communist states from the Central and Eastern Europe (CEE) region. Practical implications This paper has relevance for both managers and companies doing business in Eastern Europe. Originality/value This is the first paper to provide detailed analysis of the evolution of the understanding of “product quality” in CEE since the end of communism. Moreover, this paper applies, for the first time, Garvin’s five approaches to defining quality within a practical context.

Sign in / Sign up

Export Citation Format

Share Document