Sense of community, organizational commitment and quality of services

2017 ◽  
Vol 30 (4) ◽  
pp. 378-393 ◽  
Author(s):  
Mai-Stiina Lampinen ◽  
ElinaAnnikki Suutala ◽  
Anne Irmeli Konu
Keyword(s):  
Health Care ◽  
Organizational Commitment ◽  
Sense Of Community ◽  
Health Care Services ◽  
Middle Managers ◽  
Quality Of Services ◽  
Content Type ◽  
Care Services ◽  
Frontline Managers

Purpose The purpose of this paper is to examine how factors associated with a sense of community in the workplace are connected with organizational commitment and the quality of services among frontline managers and middle managers in social and health care services in Finland. Design/methodology/approach A questionnaire designed specifically for this research was sent to 241 lower-level and middle-level managers in social and health care services in central Finland. A total of 136 managers completed the questionnaire (response rate 56 per cent). The results were analyzed using descriptive statistics, exploratory factor analysis, Spearman’s rank-order correlation coefficient and multiple linear regression analyses. Findings The study showed that feeling a sense of belonging, mutual trust and appreciation, and open interaction among colleagues were connected to organizational commitment for frontline managers and middle managers in social and health care services in Finland. Correspondingly, an open flow of information in the organization, job meaningfulness and appreciation received from managers’ superiors were connected to the quality of services. Originality/value This study provides information on the factors that influence social and health care managers’ organizational commitment and on items connected to their experience of the quality of services.

scholarly journals Predictors of Clients' Satisfaction with Delivery of Animal Health Care Services in Periurban Ghana

2011 ◽  
Vol 2011 ◽  
pp. 1-4 ◽  
Author(s):  
Paa Kobina Turkson
Keyword(s):  
Health Care ◽  
Health Care Services ◽  
Animal Health ◽  
Quality Of Services ◽  
Future Studies ◽  
Care Services ◽  
Efficiency And Effectiveness ◽  
Best Fit ◽  
Client Needs

The study used logistic regression modelling to determine predictors of satisfaction with delivery of animal health care services for 889 clients (livestock and poultry keepers) in periurban Ghana. Of the 15 indicators tested as predictors of satisfaction in this study, 8 were included in the best fit model. These were accessibility, availability of services, service charge, effectiveness, efficiency, quality of services, meeting client needs, and getting help. Efficiency and effectiveness were perceived by the respondents to be synonymous, as were service quality and effectiveness, as suggested by when cross tabulated. Therefore, one or the other could be used in future studies but not both to avoid collinearity. The identified predictors could be targeted for improvement in quality of service delivery to livestock and poultry keepers in Ghana.

scholarly journals Assessing Service Quality in the Ghanaian Private Healthcare Sector: The Case of Comboni Hospital.

2020 ◽  
Vol 8 (02) ◽  
pp. 616-627
Author(s):  
Fortune Afi Agbi ◽  
Eric Owusu Asamoah ◽  
Gilbert Atteh Joshua Sewu
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Services ◽  
Healthcare Services ◽  
Quality Of Services ◽  
Private Hospitals ◽  
Quality Healthcare ◽  
Care Services ◽  
The Government

The healthcare industry has become a paramount concern for most people in Ghana and the quality of services rendered to the patients in the private hospitals cannot be overemphasized. Patients need quality of services most and are willing to seek better services. The government has been the main provider of health care services in Ghana but recently, some Non-Governmental Organization’s (NGO’s), private individuals and stakeholders also provide health care services which has surged the competitiveness in creating more healthcare facilities in Ghana. This study seeks to explore patients' choice of selecting quality healthcare services and the factors that affect patient satisfaction in private hospitals using the Comboni Hospital in Sogakope, Ghana.   The study therefore used the quantitative research method to collect the data and SPSS version 22 was used to analyze the data on high-quality healthcare. Also, the SERVQUAL model was used as the measurement scale. Multiple regression analysis was used to reveal the effect of the independent variables (reliability, responsiveness, empathy, assurance, and tangibility) on the dependent variable (patient satisfaction).  A detailed description in the analysis and the data processing identified the main factors affecting the general perceptions and patient preferences about their healthcare in the private hospital. The study revealed that there exist a positive result and perception for quality healthcare services without a negative expectation of the patient healthcare being compromised. In this case, the study recommends that both the government and the private agencies should consider the important aspects of hospital’s healthcare management and also the policy and decision makers should have an efficient and effective standard that impact the quality of healthcare assessment in Ghana.  

scholarly journals Barriers to accessing TB clinics among Myanmar TB patients attending a Thailand‐Myanmar border hospital: a qualitative approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Theint Theint Lwin ◽  
Tawatchai Apidechkul ◽  
Jongkon Saising ◽  
Panupong Upala ◽  
Ratipark Tamornpark
Keyword(s):  
Health Care ◽  
Health Care Providers ◽  
Health Care Services ◽  
Qualitative Approach ◽  
Care Providers ◽  
Content Type ◽  
Care Services ◽  
Tb Treatment ◽  
Economic Barriers

PurposeThis qualitative approach study aimed to understand the barriers to accessing a tuberculosis (TB) clinic in a Thai hospital as experienced by TB patients from Myanmar living on the Thailand-Myanmar border.Design/methodology/approachTwenty-two participants were asked to provide information. In-depth interviews were used to gather the information. Each interview lasted 40 min.FindingsTB patients from Myanmar experience several barriers to accessing TB treatment and care at Mae Sai Hospital, such as language and economic problems, although they are very satisfied with the quality of service and positive attitude of the health care providers. A long waiting time and lack of explanation of the pathogenesis of TB were noted as negative aspects by the patients and their relatives. The medical staff at the TB clinic were negatively affected by the excessive workload and unsuitability of some methods or technologies. Using budgetary subsidies from agencies to fund TB care and treatment was not sustainable. Foreign TB patients are not subsidized by the national universal insurance scheme of Thailand, and sending TB patients back to their home country is sometimes unavoidable.Originality/valueThailand and Myanmar should strengthen their collaboration and develop a system to improve the quality of TB patient care and management for those who are living in poverty and lack education, by focusing on reducing language and economic barriers to accessing health care services including support for medicines and laboratory materials related to TB case management among these populations.

Primary health care services: workplace spirituality and organizational performance

2014 ◽  
Vol 27 (1) ◽  
pp. 59-82 ◽  
Author(s):  
Isabel Faro Albuquerque ◽  
Rita Campos Cunha ◽  
Luís Dias Martins ◽  
Armando Brito Sá
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Organizational Performance ◽  
Sense Of Community ◽  
Health Care Services ◽  
Workplace Spirituality ◽  
Content Type ◽  
Care Services ◽  
Primary Health ◽  
Primary Health Care Services

Purpose – The paper aims to study the influence of three dimensions of workplace spirituality (inner life, meaningful work and sense of community) on perceived and objective organizational performance in two primary health care settings: health centres (HCs) and family health units (FHUs), differing in terms of work organization. Design/methodology/approach – Data on workplace spirituality and perceived organizational performance were collected from a sample of 266 health care workers (doctors, nurses and administrative staff). Data on objective performance were obtained from the respective regional health authorities. Multiple regression, GLM, and tests of mediation were carried out. Findings – In both groups, perceived and objective organizational performance are predicted by sense of community. Additionally, FHUs presented significantly higher values in perceived and objective organizational performance, as well as sense of community and meaningful work. Finally, workplace spirituality and sense of community were found to mediate the relationship between work group and perceived and objective organizational performance. Research limitations/implications – The study's limitations include the convenience sample, as well as lack of control for the social desirability effect. Patient satisfaction surveys as well as the inclusion of predictive variables such as leadership should be considered in future studies. Practical implications – Primary health care services, and particularly FHUs, revealed the importance of workplace spirituality. Work teams with higher sense of community had higher performance results, which may therefore be an input in policy decisions regarding primary health care. Originality/value – This study compared the scores of workplace spirituality and perceived and objective organizational performance in two types of primary health care services, in a setting that approximates the quasi-field experiment. Workplace spirituality emerged as significantly mediating the relationship between work unit type and organizational performance.

scholarly journals Patient Satisfaction with Hospital Health Care Services: Outpatient Settings of Combined Military Hospital Bogra

2019 ◽  
Vol 11 (2) ◽  
pp. 61-68
Author(s):  
AKM Mashiul Munir ◽  
AKM Yunus Halim
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Services ◽  
Quality Of Services ◽  
Military Hospital ◽  
Waiting Room ◽  
Care Services ◽  
Use Of Resources ◽  
Patient Department

Introduction: In many developing countries, accreditation programs, which have been implemented as a regulatory tool to ensure quality of service and efficient use of resources. To improve the quality of services, health organizations use patient satisfaction survey to evaluate their processes delivered. The care in the Out Patient Department (OPD) indicates the quality of services of any hospital. Combined Military Hospital (CMH) Bogra, is the largest tertiary level military hospital in North Bengal. Objective: To assess the satisfaction levels of patients‘ in CMH Bogra related to health care services. Materials and Methods: A cross sectional study was carried out among 367 patients attending outpatient department of CMH Bogra. The patients were selected randomly from out patient department. The study was conducted from 01 May 2015 to 31 October 2015. All patients were interviewed using pre-structured questionnaire, which included various variables related to patient satisfaction. Results: A total number of 367 respondents were interviewed. Majority (48.2%) of the respondents were from the age category of 26-35 years. Maximum attending population consisted of Army personnel. Overall satisfaction level of patients on hospital services was good. Requirement of separate waiting room for the JCO’s and training of the hospital staffs on behaviour with the patients were found important. Conclusion: Patient satisfaction surveys have evolved as a powerful management and marketing tool. It is being widely used by various hospitals to capture the “Voice of the Consumer”. Among the respondents, 95% of expressed overall satisfaction. This bears a testimony to the efforts of the hospital management towards improvement of services. Journal of Armed Forces Medical College Bangladesh Vol.11(2) 2015: 61-68

The Medical Motorway: improving the quality of care in the context of an ageing population

2015 ◽  
Vol 28 (1) ◽  
pp. 5-7
Author(s):  
Shreena Suchak
Keyword(s):  
Health Care ◽  
Health Care Services ◽  
Design Methodology ◽  
Ageing Population ◽  
Improve Quality ◽  
Content Type ◽  
Care Services ◽  
Quality Of Patient Care ◽  
Personal Viewpoint

Purpose – The purpose of this article is to improve quality in health care. Design/methodology/approach – This article developed the concepts of the health-care services in the form of a Medical Motorway. Findings – Different conceptual approaches to providing efficiency of services whilst improving quality of patient care in the context of an ageing population are presented. Originality/Value – Personal viewpoint.

Access to health care and Informal Patient Payments for health care in Serbia

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
S Buch Mejsner ◽  
S Lavasani Kjær ◽  
L Eklund Karlsson
Keyword(s):  
Health Care ◽  
Health System ◽  
Access To Health Care ◽  
Health Care Services ◽  
Local Population ◽  
Civil Servants ◽  
Care Providers ◽  
Care Services ◽  
Access To Health

Abstract Background Evidence often shows that migrants in the European region have poor access to quality health care. Having a large number of migrants seeking towards Europe, crossing through i.e. Serbia, it is crucial to improve migrants' access to health care and ensure equality in service provision Aim To investigate what are the barriers and facilitators of access to health care in Serbia, perceived by migrants, policy makers, health care providers, civil servants and experts working with migrants. Methods six migrants in an asylum center and eight civil servants in the field of migration were conducted. A complementary questionnaire to key civil servants working with migrants (N = 19) is being distributed to complement the data. The qualitative and quantitative data will be analysed through Grounded Theory and Logistic Regression respectively. Results According to preliminary findings, migrants reported that they were able to access the health care services quite easily. Migrants were mostly fully aware of their rights to access these health care services. However, the interviewed civil servants experienced that, despite the majority of migrants in camps were treated fairly, some migrants were treated inappropriately by health care professionals (being addressed inappropriately, poor or lacking treatment). The civil servants believed that local Serbs, from their own experiences, were treated poorer than migrants (I.e. paying Informal Patient Payments, poor quality of and access to health care services). The interviewed migrants were trusting towards the health system, because they felt protected by the official system that guaranteed them services. The final results will be presented at the conference. Conclusions There was a difference in quality of and access to health care services of local Serbs and migrants in the region. Migrants may be protected by the official health care system and thus have access to and do not pay additional fees for health care services. Key messages Despite comprehensive evidence on Informal Patient Payments (IPP) in Serbia, further research is needed to highlight how health system governance and prevailing policies affect IPP in migrants. There may be clear differences in quality of and access to health care services between the local population and migrants in Serbia.

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