scholarly journals Patient Satisfaction with Hospital Health Care Services: Outpatient Settings of Combined Military Hospital Bogra

2019 ◽  
Vol 11 (2) ◽  
pp. 61-68
Author(s):  
AKM Mashiul Munir ◽  
AKM Yunus Halim
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Services ◽  
Quality Of Services ◽  
Military Hospital ◽  
Waiting Room ◽  
Care Services ◽  
Use Of Resources ◽  
Patient Department

Introduction: In many developing countries, accreditation programs, which have been implemented as a regulatory tool to ensure quality of service and efficient use of resources. To improve the quality of services, health organizations use patient satisfaction survey to evaluate their processes delivered. The care in the Out Patient Department (OPD) indicates the quality of services of any hospital. Combined Military Hospital (CMH) Bogra, is the largest tertiary level military hospital in North Bengal. Objective: To assess the satisfaction levels of patients‘ in CMH Bogra related to health care services. Materials and Methods: A cross sectional study was carried out among 367 patients attending outpatient department of CMH Bogra. The patients were selected randomly from out patient department. The study was conducted from 01 May 2015 to 31 October 2015. All patients were interviewed using pre-structured questionnaire, which included various variables related to patient satisfaction. Results: A total number of 367 respondents were interviewed. Majority (48.2%) of the respondents were from the age category of 26-35 years. Maximum attending population consisted of Army personnel. Overall satisfaction level of patients on hospital services was good. Requirement of separate waiting room for the JCO’s and training of the hospital staffs on behaviour with the patients were found important. Conclusion: Patient satisfaction surveys have evolved as a powerful management and marketing tool. It is being widely used by various hospitals to capture the “Voice of the Consumer”. Among the respondents, 95% of expressed overall satisfaction. This bears a testimony to the efforts of the hospital management towards improvement of services. Journal of Armed Forces Medical College Bangladesh Vol.11(2) 2015: 61-68

scholarly journals Assessing Service Quality in the Ghanaian Private Healthcare Sector: The Case of Comboni Hospital.

2020 ◽  
Vol 8 (02) ◽  
pp. 616-627
Author(s):  
Fortune Afi Agbi ◽  
Eric Owusu Asamoah ◽  
Gilbert Atteh Joshua Sewu
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Services ◽  
Healthcare Services ◽  
Quality Of Services ◽  
Private Hospitals ◽  
Quality Healthcare ◽  
Care Services ◽  
The Government

The healthcare industry has become a paramount concern for most people in Ghana and the quality of services rendered to the patients in the private hospitals cannot be overemphasized. Patients need quality of services most and are willing to seek better services. The government has been the main provider of health care services in Ghana but recently, some Non-Governmental Organization’s (NGO’s), private individuals and stakeholders also provide health care services which has surged the competitiveness in creating more healthcare facilities in Ghana. This study seeks to explore patients' choice of selecting quality healthcare services and the factors that affect patient satisfaction in private hospitals using the Comboni Hospital in Sogakope, Ghana.   The study therefore used the quantitative research method to collect the data and SPSS version 22 was used to analyze the data on high-quality healthcare. Also, the SERVQUAL model was used as the measurement scale. Multiple regression analysis was used to reveal the effect of the independent variables (reliability, responsiveness, empathy, assurance, and tangibility) on the dependent variable (patient satisfaction).  A detailed description in the analysis and the data processing identified the main factors affecting the general perceptions and patient preferences about their healthcare in the private hospital. The study revealed that there exist a positive result and perception for quality healthcare services without a negative expectation of the patient healthcare being compromised. In this case, the study recommends that both the government and the private agencies should consider the important aspects of hospital’s healthcare management and also the policy and decision makers should have an efficient and effective standard that impact the quality of healthcare assessment in Ghana.  

Service and quality of medical services

10.12737/8242 ◽  
2014 ◽  
Vol 8 (8) ◽  
pp. 3-12
Author(s):  
Елена Данилина ◽  
Elena Danilina ◽  
Екатерина Яковлева ◽  
Ekaterina Yakovleva ◽  
Татьяна Бутова ◽  
...  
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Services ◽  
Health Care Organizations ◽  
Perceived Quality ◽  
Medical Services ◽  
Care Services ◽  
Medical Institutions

The article defines the scientific and terminological problems of researching services in the field of services, the basic problems of the evaluation of services in health care organizations. On the basis of a systematic approach to the category of quality of medical services the article investigates patient satisfaction with the perceived quality of service, shows the role of consumer expectations in the evaluation of the perceived quality of services and finds that the requirements for the service in medical institutions are underestimated. On the basis of studies the authors identify behaviors of consumers of budgetary medical services organizations, develop a model of consumer activities, which differs from the existing ones that along with the economic component the model is complemented with communication components. The approbation of the authors´ model for health care services shows a characteristic pattern of consumer activity of budgetary organizations. The article highlights the factors of subjective judgment of health care consumers in assessing perceived quality. Based on the study of patient satisfaction the authors develop a hierarchical model of the perceived quality of health services, as well as the place of services defined in the model.

scholarly journals Predictors of Clients' Satisfaction with Delivery of Animal Health Care Services in Periurban Ghana

2011 ◽  
Vol 2011 ◽  
pp. 1-4 ◽  
Author(s):  
Paa Kobina Turkson
Keyword(s):  
Health Care ◽  
Health Care Services ◽  
Animal Health ◽  
Quality Of Services ◽  
Future Studies ◽  
Care Services ◽  
Efficiency And Effectiveness ◽  
Best Fit ◽  
Client Needs

The study used logistic regression modelling to determine predictors of satisfaction with delivery of animal health care services for 889 clients (livestock and poultry keepers) in periurban Ghana. Of the 15 indicators tested as predictors of satisfaction in this study, 8 were included in the best fit model. These were accessibility, availability of services, service charge, effectiveness, efficiency, quality of services, meeting client needs, and getting help. Efficiency and effectiveness were perceived by the respondents to be synonymous, as were service quality and effectiveness, as suggested by when cross tabulated. Therefore, one or the other could be used in future studies but not both to avoid collinearity. The identified predictors could be targeted for improvement in quality of service delivery to livestock and poultry keepers in Ghana.

Sense of community, organizational commitment and quality of services

2017 ◽  
Vol 30 (4) ◽  
pp. 378-393 ◽  
Author(s):  
Mai-Stiina Lampinen ◽  
ElinaAnnikki Suutala ◽  
Anne Irmeli Konu
Keyword(s):  
Health Care ◽  
Organizational Commitment ◽  
Sense Of Community ◽  
Health Care Services ◽  
Middle Managers ◽  
Quality Of Services ◽  
Content Type ◽  
Care Services ◽  
Frontline Managers

Purpose The purpose of this paper is to examine how factors associated with a sense of community in the workplace are connected with organizational commitment and the quality of services among frontline managers and middle managers in social and health care services in Finland. Design/methodology/approach A questionnaire designed specifically for this research was sent to 241 lower-level and middle-level managers in social and health care services in central Finland. A total of 136 managers completed the questionnaire (response rate 56 per cent). The results were analyzed using descriptive statistics, exploratory factor analysis, Spearman’s rank-order correlation coefficient and multiple linear regression analyses. Findings The study showed that feeling a sense of belonging, mutual trust and appreciation, and open interaction among colleagues were connected to organizational commitment for frontline managers and middle managers in social and health care services in Finland. Correspondingly, an open flow of information in the organization, job meaningfulness and appreciation received from managers’ superiors were connected to the quality of services. Originality/value This study provides information on the factors that influence social and health care managers’ organizational commitment and on items connected to their experience of the quality of services.

scholarly journals ASSESS THE PATIENT SATISFACTION ON THE MEDICAL, NURSING & SUPPORTIVE HEALTH CARE SERVICES OF THE HOSPITAL AND DOCTORS' & NURSES' PERCEPTION ABOUT THEIR HEALTH CARE SERVICES IN SELECTED HOSPITAL OF U.T OF DADRA & NAGAR HAVELI

2020 ◽  
pp. 1-3
Author(s):  
Fiby N Samuval ◽  
N. Sriram ◽  
Jerin Rajan
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Services ◽  
Survey Design ◽  
Sampling Technique ◽  
Educational Status ◽  
Health Care Team ◽  
Civil Hospital ◽  
Care Services

Background: Patients are the backbone of the health care system, their judgment and feedback of quality of hospital services is essential in monitoring & improving the quality of care. Nurses and doctors are the important members of health care team. So, firstly, they themselves to be satisfied then only the patients will be satisfied with their services. Aim: The study was to assess the patient satisfaction on health care services and to identify nurses & doctors perception about their health care services. Methods: A qualitative survey approach with correlational crossectional survey design was used to collect data from the 200 in-patients, 60 nurses and 20 doctors of surgical, medical, orthopedics, gynecological & obstetrical wards at Shri Vinoba Bhave Civil Hospital, Silvassa. Patients were selected by propotionate Stratified randomly sampling technique and doctors and nurses by convenient sampling technique. Results: The finding shows that 73 % patients are highly satisfied with the admission procedures. 92 % patients are highly satisfied with the doctor’s services. 75 % patients are highly satisfied with the nursing services and diagnostic test facilities. 87 % patients are highly satisfied with the physical facilities available in the ward. 100% doctors & 98.3% nurses perceived that they are giving good quality of services to the patient. There was a positive correlation between the patient satisfaction and perception scores of nurses(r= 0.38) & doctors (r= 0.66) on their services provided to the patient. There was a significant association between patient satisfaction and Place and area of residence, gender, educational status, duration of hospitalization and status of health at the time of discharge of the patients at 0.05 level of significance. Conclusion: The present study result shows patients are satisfied with the health care services provided in Shri Vinoba Bhave Civil Hospital, Silvassa. Moreover, there was a positive relationship between patient satisfaction and nurses’ and doctors’ perception.

Patient Satisfaction with Oral Health Care Services Provided by University of Dental Medicine, Yangon

2019 ◽  
Vol 31 (2) ◽  
pp. 165-169
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Oral Health ◽  
Health Care Services ◽  
Demographic Data ◽  
Oral Health Care ◽  
Periodic Review ◽  
Patient Satisfaction Score ◽  
Care Services

Quality of Oral Health Care (OHC) services has received increasing attention in recent years. Little is known about patient satisfaction in quality of it in Myanmar context. Its success can be generally assessed by the level of patient satisfaction in the variety of clinical setting, for instance, private clinics as well as in teaching dental university. This study aimed to determine the level satisfaction of patients after visiting the University of Dental Medicine, Yangon (UDMY). A total of 207 patients visiting five clinical departments of UDMY were investigated from October to December, 2017. A questionnaire covering to assess the demographic data, patient-dentist interaction, technical competency, administrative efficiency and clinic set up environment was used for face- to- face interview. The data were analyzed by descriptive methods followed by inferential method. Out of 207 patients, 41.5% were male and 58.5% were female. The overall patient satisfaction score was 76.3% which showed high level of satisfaction on oral health care services provided by UDMY. The least satisfied item was prolonged waiting time to have an appointment in administrative domain while the most satisfied item was that dentist had been friendly in patient-dentist interaction domain. Over 40 year old group patients were more satisfied with oral health care services (p=0.013). Married patients had higher satisfaction with patient-dentist interaction (p=0.014). This study showed a positive response to the care of patients at the UDMY. Further researches as well as periodic review studies have to be carried out for improvement and utilization of oral health care services in Myanmar.

scholarly journals Satisfaction and associated factors towards inpatient health care services among adult patients at Pawie General Hospital, West Ethiopia

PLoS ONE ◽  
2021 ◽  
Vol 16 (4) ◽  
pp. e0249168
Author(s):  
Tesgera Begize Aga ◽  
Yohannes Mulu Ferede ◽  
Enyew Getaneh Mekonen
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
General Hospital ◽  
Associated Factors ◽  
Health Care Services ◽  
Adult Patients ◽  
Patient’S Satisfaction ◽  
Care Services ◽  
Admission Ward

Introduction Improving the quality of services is the primary goal of the Ethiopia reform program to satisfy patients. Patient satisfaction is an attitude resulting from a person’s general orientation towards a total experience of health care. According to world health organization consumer satisfaction is playing an increasingly important role in the quality of care reforms and health-care delivery more generally. Objective To assess patient’s satisfaction and associated factors with health care services among admitted patients in Pawie General Hospital, Benishangul Gumuze Region, West Ethiopia, 2020 Methods Institution based cross-sectional study was conducted among adult patients admitted to Pawie General Hospital. A systematic random sampling technique was employed to recruit 334 participants and a structured interviewer-administered questionnaire was used to collect data. Data were entered into Epi Data version 3.1, analyzed using SPSS version 23, and presented in tables and graphs. Bivariable and multivariable logistic regressions were computed to identify factors associated with patient satisfaction. P-values < 0.05 and adjusted odds ratios were used to declare the significance and strength of the association. Result The overall patient’s satisfaction towards inpatient health care services at Pawie General Hospital was 60.8% with 95% CI (55.4, 65.9). Factors like admission ward [AOR = 2.60; 95% CI (1.34, 5.03)] and privacy [AOR = 12.5; 95% C I (2.89, 54.1)] were significantly associated with patient’s satisfaction. Conclusion The satisfaction level of patients admitted to Pawie General Hospitals was low. Admission ward and perceived privacy assured were factors significantly associated with patient satisfaction among patients admitted to Pawie General Hospital. The hospital administration system is better to work together to fill the gaps identified and improve the level of patient satisfaction.

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