scholarly journals Assessing Service Quality in the Ghanaian Private Healthcare Sector: The Case of Comboni Hospital.

2020 ◽  
Vol 8 (02) ◽  
pp. 616-627
Author(s):  
Fortune Afi Agbi ◽  
Eric Owusu Asamoah ◽  
Gilbert Atteh Joshua Sewu
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Services ◽  
Healthcare Services ◽  
Quality Of Services ◽  
Private Hospitals ◽  
Quality Healthcare ◽  
Care Services ◽  
The Government

The healthcare industry has become a paramount concern for most people in Ghana and the quality of services rendered to the patients in the private hospitals cannot be overemphasized. Patients need quality of services most and are willing to seek better services. The government has been the main provider of health care services in Ghana but recently, some Non-Governmental Organization’s (NGO’s), private individuals and stakeholders also provide health care services which has surged the competitiveness in creating more healthcare facilities in Ghana. This study seeks to explore patients' choice of selecting quality healthcare services and the factors that affect patient satisfaction in private hospitals using the Comboni Hospital in Sogakope, Ghana.   The study therefore used the quantitative research method to collect the data and SPSS version 22 was used to analyze the data on high-quality healthcare. Also, the SERVQUAL model was used as the measurement scale. Multiple regression analysis was used to reveal the effect of the independent variables (reliability, responsiveness, empathy, assurance, and tangibility) on the dependent variable (patient satisfaction).  A detailed description in the analysis and the data processing identified the main factors affecting the general perceptions and patient preferences about their healthcare in the private hospital. The study revealed that there exist a positive result and perception for quality healthcare services without a negative expectation of the patient healthcare being compromised. In this case, the study recommends that both the government and the private agencies should consider the important aspects of hospital’s healthcare management and also the policy and decision makers should have an efficient and effective standard that impact the quality of healthcare assessment in Ghana.  

scholarly journals Patient Satisfaction with Hospital Health Care Services: Outpatient Settings of Combined Military Hospital Bogra

2019 ◽  
Vol 11 (2) ◽  
pp. 61-68
Author(s):  
AKM Mashiul Munir ◽  
AKM Yunus Halim
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Services ◽  
Quality Of Services ◽  
Military Hospital ◽  
Waiting Room ◽  
Care Services ◽  
Use Of Resources ◽  
Patient Department

Introduction: In many developing countries, accreditation programs, which have been implemented as a regulatory tool to ensure quality of service and efficient use of resources. To improve the quality of services, health organizations use patient satisfaction survey to evaluate their processes delivered. The care in the Out Patient Department (OPD) indicates the quality of services of any hospital. Combined Military Hospital (CMH) Bogra, is the largest tertiary level military hospital in North Bengal. Objective: To assess the satisfaction levels of patients‘ in CMH Bogra related to health care services. Materials and Methods: A cross sectional study was carried out among 367 patients attending outpatient department of CMH Bogra. The patients were selected randomly from out patient department. The study was conducted from 01 May 2015 to 31 October 2015. All patients were interviewed using pre-structured questionnaire, which included various variables related to patient satisfaction. Results: A total number of 367 respondents were interviewed. Majority (48.2%) of the respondents were from the age category of 26-35 years. Maximum attending population consisted of Army personnel. Overall satisfaction level of patients on hospital services was good. Requirement of separate waiting room for the JCO’s and training of the hospital staffs on behaviour with the patients were found important. Conclusion: Patient satisfaction surveys have evolved as a powerful management and marketing tool. It is being widely used by various hospitals to capture the “Voice of the Consumer”. Among the respondents, 95% of expressed overall satisfaction. This bears a testimony to the efforts of the hospital management towards improvement of services. Journal of Armed Forces Medical College Bangladesh Vol.11(2) 2015: 61-68

Service and quality of medical services

10.12737/8242 ◽  
2014 ◽  
Vol 8 (8) ◽  
pp. 3-12
Author(s):  
Елена Данилина ◽  
Elena Danilina ◽  
Екатерина Яковлева ◽  
Ekaterina Yakovleva ◽  
Татьяна Бутова ◽  
...  
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Services ◽  
Health Care Organizations ◽  
Perceived Quality ◽  
Medical Services ◽  
Care Services ◽  
Medical Institutions

The article defines the scientific and terminological problems of researching services in the field of services, the basic problems of the evaluation of services in health care organizations. On the basis of a systematic approach to the category of quality of medical services the article investigates patient satisfaction with the perceived quality of service, shows the role of consumer expectations in the evaluation of the perceived quality of services and finds that the requirements for the service in medical institutions are underestimated. On the basis of studies the authors identify behaviors of consumers of budgetary medical services organizations, develop a model of consumer activities, which differs from the existing ones that along with the economic component the model is complemented with communication components. The approbation of the authors´ model for health care services shows a characteristic pattern of consumer activity of budgetary organizations. The article highlights the factors of subjective judgment of health care consumers in assessing perceived quality. Based on the study of patient satisfaction the authors develop a hierarchical model of the perceived quality of health services, as well as the place of services defined in the model.

scholarly journals Predictors of Clients' Satisfaction with Delivery of Animal Health Care Services in Periurban Ghana

2011 ◽  
Vol 2011 ◽  
pp. 1-4 ◽  
Author(s):  
Paa Kobina Turkson
Keyword(s):  
Health Care ◽  
Health Care Services ◽  
Animal Health ◽  
Quality Of Services ◽  
Future Studies ◽  
Care Services ◽  
Efficiency And Effectiveness ◽  
Best Fit ◽  
Client Needs

The study used logistic regression modelling to determine predictors of satisfaction with delivery of animal health care services for 889 clients (livestock and poultry keepers) in periurban Ghana. Of the 15 indicators tested as predictors of satisfaction in this study, 8 were included in the best fit model. These were accessibility, availability of services, service charge, effectiveness, efficiency, quality of services, meeting client needs, and getting help. Efficiency and effectiveness were perceived by the respondents to be synonymous, as were service quality and effectiveness, as suggested by when cross tabulated. Therefore, one or the other could be used in future studies but not both to avoid collinearity. The identified predictors could be targeted for improvement in quality of service delivery to livestock and poultry keepers in Ghana.

scholarly journals Patient Perception of Health Care Services: A Comparative Study

2013 ◽  
Vol 4 (12) ◽  
pp. 526-528
Author(s):  
Rashmi Ananth Pai
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Providers ◽  
Health Care Services ◽  
Testing Procedure ◽  
Care Providers ◽  
Care Services ◽  
Government Sector ◽  
The Government ◽  
The Cost

Assessment of patient satisfaction is a measurement that obtains information or ratings from patients about their perception of the services being provided from an organization, hospital, physician, or healthcare provider and plays an increasingly important role toward accountability among health care providers. The present study aimed at comparing the patient’s perception of services being provided in the government and private sectors. 120 patients (60 from each sector) natively from Karnataka, India with knowledge of English participated in this study. Subjects were asked to rate their experiences before, during and after consultation. A checklist to rate the patient satisfaction was developed. The checklist comprised of 11 questions covering the most important domains pertaining to patient satisfaction about the health care services provided. Obtained responses were statistically compared using independent t test. Significant differences in the satisfaction levels of the subjects in the government and the private set ups were seen at p< 0.05 (t=2.921, 118). In government sector patients were better satisfied with certain aspects like the cost factor, information provided about the problem and guidance regarding intervention whereas the patients in the private sector were better satisfied with the orientation to the department, information furnished about the problem, comfort and privacy during the testing procedure.

Sense of community, organizational commitment and quality of services

2017 ◽  
Vol 30 (4) ◽  
pp. 378-393 ◽  
Author(s):  
Mai-Stiina Lampinen ◽  
ElinaAnnikki Suutala ◽  
Anne Irmeli Konu
Keyword(s):  
Health Care ◽  
Organizational Commitment ◽  
Sense Of Community ◽  
Health Care Services ◽  
Middle Managers ◽  
Quality Of Services ◽  
Content Type ◽  
Care Services ◽  
Frontline Managers

Purpose The purpose of this paper is to examine how factors associated with a sense of community in the workplace are connected with organizational commitment and the quality of services among frontline managers and middle managers in social and health care services in Finland. Design/methodology/approach A questionnaire designed specifically for this research was sent to 241 lower-level and middle-level managers in social and health care services in central Finland. A total of 136 managers completed the questionnaire (response rate 56 per cent). The results were analyzed using descriptive statistics, exploratory factor analysis, Spearman’s rank-order correlation coefficient and multiple linear regression analyses. Findings The study showed that feeling a sense of belonging, mutual trust and appreciation, and open interaction among colleagues were connected to organizational commitment for frontline managers and middle managers in social and health care services in Finland. Correspondingly, an open flow of information in the organization, job meaningfulness and appreciation received from managers’ superiors were connected to the quality of services. Originality/value This study provides information on the factors that influence social and health care managers’ organizational commitment and on items connected to their experience of the quality of services.

scholarly journals Discrimination accessing to health care services: Feelings of migrants and misunderstandings of professionals

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
A Gil-Salmerón ◽  
P Karnaki ◽  
K Zota ◽  
E Riza ◽  
A Linos
Keyword(s):  
Health Care ◽  
Social Services ◽  
Health Care Services ◽  
Negative Impact ◽  
Local Population ◽  
Healthcare Services ◽  
Equal Rights ◽  
Care Services ◽  
Health Related

Abstract Discrimination against migrants in healthcare settings and also the negative impact of this discrimination on their health are well documented. These experiences of discrimination may present a barrier to accessing or seeking appropriate health care. For this reason, the Mig-HealthCare project aimed to study the perceived feeling of discrimination against migrants and explore the perception of community members regarding health-related issues about migrants. In order to answer both questions, based on a mix-methods design, the Mig-Healthcare consortium collected data from 1,286 questionnaires completed by migrants/refugees in 10 EU countries and carried out 6 focus groups and 5 individual interviews in 7 countries. Quantitative results show increased levels of mental health-related symptoms among migrants/refugees as well as dental health problems. The majority of respondents in all countries of the interview, needed more information about their rights and the way to use the health care services, while in Greece migrants showed the biggest need for more information about several health topics. Moreover, qualitative results pointed out the presence of deeply rooted misconceptions towards migrants and refugees that span across different thematic areas: migrants and refugees represent a vector for the transmission of new or eradicated diseases and a burden for the already overstretched welfare system since they often demand preferential pathways to health or social services at the expenses of the local population. Implications for the quality of healthcare services available for migrants/refugees are discussed as well as health issues which are of particular importance to this population. Feelings of discrimination and the extent to which they influence the quality of care received are analysed in combination with health being a basic human right to which need to all people have equal rights.

scholarly journals ASSESS THE PATIENT SATISFACTION ON THE MEDICAL, NURSING & SUPPORTIVE HEALTH CARE SERVICES OF THE HOSPITAL AND DOCTORS' & NURSES' PERCEPTION ABOUT THEIR HEALTH CARE SERVICES IN SELECTED HOSPITAL OF U.T OF DADRA & NAGAR HAVELI

2020 ◽  
pp. 1-3
Author(s):  
Fiby N Samuval ◽  
N. Sriram ◽  
Jerin Rajan
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Services ◽  
Survey Design ◽  
Sampling Technique ◽  
Educational Status ◽  
Health Care Team ◽  
Civil Hospital ◽  
Care Services

Background: Patients are the backbone of the health care system, their judgment and feedback of quality of hospital services is essential in monitoring & improving the quality of care. Nurses and doctors are the important members of health care team. So, firstly, they themselves to be satisfied then only the patients will be satisfied with their services. Aim: The study was to assess the patient satisfaction on health care services and to identify nurses & doctors perception about their health care services. Methods: A qualitative survey approach with correlational crossectional survey design was used to collect data from the 200 in-patients, 60 nurses and 20 doctors of surgical, medical, orthopedics, gynecological & obstetrical wards at Shri Vinoba Bhave Civil Hospital, Silvassa. Patients were selected by propotionate Stratified randomly sampling technique and doctors and nurses by convenient sampling technique. Results: The finding shows that 73 % patients are highly satisfied with the admission procedures. 92 % patients are highly satisfied with the doctor’s services. 75 % patients are highly satisfied with the nursing services and diagnostic test facilities. 87 % patients are highly satisfied with the physical facilities available in the ward. 100% doctors & 98.3% nurses perceived that they are giving good quality of services to the patient. There was a positive correlation between the patient satisfaction and perception scores of nurses(r= 0.38) & doctors (r= 0.66) on their services provided to the patient. There was a significant association between patient satisfaction and Place and area of residence, gender, educational status, duration of hospitalization and status of health at the time of discharge of the patients at 0.05 level of significance. Conclusion: The present study result shows patients are satisfied with the health care services provided in Shri Vinoba Bhave Civil Hospital, Silvassa. Moreover, there was a positive relationship between patient satisfaction and nurses’ and doctors’ perception.

scholarly journals Patient satisfaction towards health care services provided in Ethiopian health institutions: a systematic review and meta-analysis

2021 ◽  
Vol 14 ◽  
pp. 117863292110406
Author(s):  
Henok Biresaw ◽  
Henok Mulugeta ◽  
Aklilu Endalamaw ◽  
Nurhusien Nuru Yesuf ◽  
Yibeltal Alemu
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Services ◽  
Meta Analysis ◽  
Healthcare Services ◽  
Health Care Facilities ◽  
Cochrane Library ◽  
Indirect Measure ◽  
Care Services ◽  
Care Facilities

The level of patient satisfaction is a direct or indirect measure of services delivered in healthcare institutions. Different primary studies in Ethiopia showed the proportion of satisfied patients toward health services. Patient satisfaction reflects a wide gap between the current experience and the expected services and pushes clients to go to farther located health care facilities and even to more expensive private health care facilities to find quality healthcare services. Inconsistent findings regarding the proportion of patients that are satisfied with the healthcare services in Ethiopia make generalizations difficult at the national level. We have accessed previous studies through an electronic web-based search strategy using PubMed, Cochrane Library, Google Scholar, Embase, and CINAHL and a combination of search terms. The quality of each included article was assessed using a modified version of the Newcastle-Ottawa Scale for cross-sectional studies. All statistical analyses were done using STATA version 14 software for windows, and meta-analysis was carried out using a random-effects method. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guideline was followed for reporting results. Out of 188 records screened, 41 studies with 17 176 participants fulfilled the inclusion criteria and were included for proportion estimation. The pooled proportion of satisfied patients was 63.7%. Attending a health center (AOR = 2.68; 95% CI = 1.79, 2.85), being literate (AOR = 0.46; 95% CI = 0.28-0.64), being younger than 34 years old (AOR = 2.07; 95% CI = 1.28, 2.85), and being divorced (AOR = 0.58; 95% CI = 0.38, 0.88) were factors identified as being associated with patient satisfaction. The proportion of patient satisfaction in Ethiopia was high based on over 50% satisfaction scale. The Ministry of Health should give more emphasis to improve hospital health care services to further improve patient satisfaction.

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