How different types of performance management systems affect organizational performance?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Tarmo Kadak ◽  
Erkki K. Laitinen
Keyword(s):  
Organizational Performance ◽  
Performance Management ◽  
Relevant Information ◽  
Main Task ◽  
Content Type ◽  
Empirical Typology ◽  
Key Characteristics ◽  
Different Types ◽  
Level Cluster

Purpose The purpose of this paper is to analyze the relationships between different types of performance management system (PMS) and organizational performance. The main task is based on an empirical typology of PMS to show how the different types of PMS are related to organizational performance. Design/methodology/approach The empirical typology is used on the creation on the sample of Estonian and Finnish firms. Findings The results show that the highest performance out of the four clusters is achieved by firms from strategy-focused multi-level and strategy-focused one-level clusters. They also show the highest quality of the key characteristics of PMS. Firms from the not-strategy-focused one-level cluster have the lowest performance and quality of the key characteristics of PMS. Practical implications The findings give a set of consistent guidelines on how to develop a PMS to achieve high organizational performance in different situations. These give hints, if strategic objectives are important to firm, then for achieving these objectives, also a strong emphasis of strategic aspects in PMS is necessary to gain performance; if the firm suffers from a lack of strategy, the firm should invest on the information aspects of PMS to get more relevant information to increase performance; if the firm, however, decides to move more strategy-oriented, then the strategy aspects of the PMS should get relatively more attention than other aspects in PMS, and they should be developed with care, otherwise performance will suffer. Originality/value This paper shows relations between empirically extracted clusters and organizational performance. The results show that clusters of PMS are systematically associated with the level of performance. Firms with different aspects of PMS do not achieve the equal level of performance. Firms with higher performance inside different PMS types have more desirable characteristics and aspects of PMS.

Exploring the art of building a strong performance management system chain

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Keyword(s):  
Organizational Performance ◽  
Performance Management ◽  
High Performance ◽  
Content Type ◽  
Performance Management Systems ◽  
Key Characteristics ◽  
Pertinent Information ◽  
A Chain ◽  
Finnish Firms ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings This research paper analyzes how performance management systems (PMS) affect organizational performance by surveying respondents from an eclectic range of Estonian and Finnish firms. PMS initiatives often fail because of their multiple layers, which form a chain that presents multiple breakage opportunities. PMS at a strategic level most significantly elevated organizational performance. Strengthening a PMS chain increased the chances of the PMS exercise succeeding, therefore managers are advised to achieve high performance by checking that all key characteristics are present to construct a strong PMS chain. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

The correlation analysis between the service quality of intelligent library and the behavioral intention of users

2019 ◽  
Vol 38 (1) ◽  
pp. 95-112 ◽  
Author(s):  
Min Chen ◽  
Chien-wen Shen
Keyword(s):  
Service Quality ◽  
Behavioral Intention ◽  
User Behavior ◽  
Rapid Development ◽  
Service Innovation ◽  
Relevant Information ◽  
Content Type ◽  
Positive Correlation ◽  
Service Mode

Purpose The purpose of this study was to explore the effect of innovative service mode of intelligent library on improving the service quality and a series of impacts on user behavior. With the rapid development of information technology, internet of things has become an important carrier of people’s “intelligent life”. The emergence of intelligent library will no longer be limited by space; it is affecting people’s lives and work imperceptibly. This new service mode was studied here, and the relationship between the service quality of intelligent library and users’ behavior was analyzed from the perspective of user acceptance and use behavior of intelligent library. Moreover, this study explores how to optimize the service quality to let users accept this technology and service mode and thus realize the original idea. Design/methodology/approach Through 800 questionnaires issued to the users in the Zhejiang Provincial AI Library, the authors obtained the study data. Among the received questionnaires, 676 copies are valid, and 124 responses are either incomplete or not answered, and so, the efficient rate is 84.5 per cent. Findings There is a significantly positive correlation between service innovation and service quality. There is a significantly positive correlation between service quality and behavioral intention. There is a significantly positive correlation between service innovation and behavioral intention. Originality/value From the point of view of innovative service, this paper analyzes the effect of innovative service mode of intelligent library on improving the service quality and a series of impacts on user behavior. This study confirms that intelligent library is a relatively new service innovation. Users’ curiosity and exploration will make them access some relevant information. As a result, a reasonably innovative service is an important factor in users’ acceptance behavior.

The quality of the metacommunication of the interface and search system of the CAPES Portal of e-Journals

2017 ◽  
Vol 35 (3) ◽  
pp. 398-409
Author(s):  
Gracielle Mendonça Rodrigues Gomes ◽  
Beatriz Valadares Cendon
Keyword(s):  
Information Retrieval ◽  
Digital Libraries ◽  
Information Needs ◽  
Relevant Information ◽  
Search System ◽  
Inspection Method ◽  
Content Type ◽  
Scientific Methods ◽  
Information Retrieval Systems

Purpose The study aims to propose the use of the semiotics inspection method (SIM) which is an interpretative and qualitative method from semiotics engineering (SE) for the evaluation of the communicability of systems and to evaluate digital libraries and information retrieval systems (IRS). The paper presents the results of the application of this method in the evaluation of the quality of the communicability of the interface and search system of the Coordination for the Improvement of Higher Education Personnel (CAPES) Portal of e-Journals, a major scientific digital library in Brazil. There are proposed solutions to improve this system included. Design/methodology/approach The study used the SIM to evaluate the system. Two evaluators inspected the system. They performed the comparison and the analysis of three types of metamessages (metalinguistic, static and dynamic). The metamessages generated by the evaluators were contrasted to find inconsistencies and ambiguities in the CAPES Portal of e-Journals. Finally, the last step of the method was the final assessment about the inspection. Findings The evaluators identified 52 problems of communicability. These problems were ranked according to severity ratings established by Nielsen (1994). They were grouped in ten types of problems present in the interface and in the search system of the CAPES Portal of e-Journals. Originality value This research contributes theoretically to the field of information retrieval and to the area of human–computer interaction and, in particular, to the theory of SE by adapting SE methods that allow the evaluation of communicability to the context of the scientific IRS. Results obtained through scientific methods should contribute to development of the interface and search tools of IRS to better support query formulation and retrieval of relevant information and more efficiently satisfy the information needs of individuals.

scholarly journals Business networking in organisationally thin regions: a case study on network brokers, SMEs and knowledge-sharing

2020 ◽  
Vol 27 (5) ◽  
pp. 839-861 ◽  
Author(s):  
Birgit Leick ◽  
Susanne Gretzinger
Keyword(s):  
Public Policy ◽  
Knowledge Sharing ◽  
Knowledge Exchange ◽  
Business Networks ◽  
Content Type ◽  
Different Types ◽  
Business Networking ◽  
Practical Implications

PurposeResearch on business networks in organisationally thin regions, which are characterised by a low density and quality of business networks, is still in its infancy, while the facilitation of business networks receives increasing interest. The present paper combines both perspectives by investigating how different types of network brokers facilitate business networking and knowledge-sharing in organisationally thin regions.Design/methodology/approachBurt's theory on brokers in social networks is applied to knowledge-sharing in business networks for organisational thinness as context. A qualitative case study represents the empirical basis that describes network brokers from various domains in three different German case regions, which are characterised by organisational thinness.FindingsThe network brokers studied facilitate different types of business networks, and they use various levers to increase knowledge-sharing among companies in business networks. Two broker types emerge, private business-driven versus public policy-driven network brokers with distinct approaches to the facilitation of business networking and knowledge-sharing and different limitations due to organisational thinness.Practical implicationsCompanies, notably SMEs, in contexts characterised by low networking density and quality may benefit from various types of network brokers that foster business networking and instigate knowledge exchange. Public policy should embed activities of private brokers in existing SME assistance programmes to increase the quantity and quality of business networks.Originality/valueNetwork facilitation in regions with weaknesses in their endowment with industry clusters, business networks and innovative knowledge exchange is under-explored, and this paper contributes to shedding light on this topic with a case study.

Innovative entrepreneurship and quality of life. The case of Ecuador

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Juan Carlos Aguirre ◽  
Marco Leonardo Peralta Zuñiga ◽  
Pedro Mora ◽  
Francisco Blanco
Keyword(s):  
Quality Of Life ◽  
Relevant Information ◽  
Vector Model ◽  
Impulse Response Functions ◽  
Content Type ◽  
Global Competitiveness ◽  
Country Level ◽  
Global Competitiveness Index ◽  
Multivariate Estimation

PurposeThis article is based on the assumption that entrepreneurship improves quality of life (HDI). Its main objective is to establish causal relationships between entrepreneurship variables such as credits, innovation (R&D), business growth, foreign direct investment and the Global Competitiveness Index and how these have influenced a country's development.Design/methodology/approachTo analyse and validate this assumption, relevant information has been extracted about Ecuador (the subject of the study) for the 1998–2017 period. The information has received the respective econometric treatment, through a multivariate estimation by the autoregressive vector (ARV) method that made it possible to establish impulse-response functions.ResultsThe results indicate that there is a significant and positive statistical impact between the variables related to entrepreneurship and quality of life (HDI), with the exception of “Innovation”, which is not representative in the model, demonstrating that the investment made at country level in R&D is not sufficient to have an impact on the HDI. It was also determined that promoting entrepreneurship would be useful as this would alter the trend of the variables, making them conducive to increasing the HDI.Originality/valueThis article is one of the few to address this issue. It includes the self-regressive vector model as a key methodology used to evaluate and establish public policies. RVM has provided positive results in the field of economics and can be adopted in the area of entrepreneurship.

Performance measurement effects on organizational responses to threats

2015 ◽  
Vol 19 (1) ◽  
pp. 24-32 ◽  
Author(s):  
George Huber
Keyword(s):  
Performance Measurement ◽  
Organizational Performance ◽  
Performance Management ◽  
Measurement System ◽  
Management System ◽  
Organization Design ◽  
Performance Measurement System ◽  
Performance Management System ◽  
Content Type ◽  
Management Literature

Purpose – The purpose of this paper is to explain how an organization’s performance measurement system can influence the appropriateness of an organization’s responses to threats. Design/methodology/approach – Inductive and deductive reasoning, drawing on major theories and on empirical findings in the management literature. Findings – An organization’s performance measurement system can influence the effectiveness of the organization’s detections of threats and the appropriateness of the organization’s responses to threats and, in these ways, contribute to the organization’s robustness and sustainability. Practical implications – Formation of an appropriate performance management system can prove critical to both detection of and responses to organizational threats. As such, an organizational performance management system can contribute to organizational robustness and sustainability. Originality/value – The idea, that an organization’s performance measurement system can influence the effectiveness of the organization’s detections of threats and the appropriateness of the organization’s responses to threats, is not articulated in the management literature. Thus, the research reported here is original and would seem to have value to the research community, the organization design community (as an organization’s control systems are an important component of its architecture), and the management community.

Wearable devices to support rehabilitation and social care

2016 ◽  
Vol 10 (1) ◽  
pp. 51-63 ◽  
Author(s):  
Kevin Doughty ◽  
Alistair Appleby
Keyword(s):  
Social Care ◽  
Wearable Devices ◽  
Assistive Technologies ◽  
Care Needs ◽  
Content Type ◽  
Battery Power ◽  
Wide Range ◽  
Different Types ◽  
Practical Implications

Purpose – The purpose of this paper is to provide a review of the use of wearable technologies that focuses on applications that tackle sensory and communication deficits, physical disabilities and alarm and activity monitoring. It is intended to promote the introduction of more wearable approaches to providing assistive technologies because of their benefits in utilisation and aesthetic appeal. Design/methodology/approach – The approach involves a comparison of different types of portable device in order to identify different groups that may be beneficial to different application areas. Recent advances are then considered for each area. Findings – The work demonstrates that the use of wearable AT device is increasing due to improvements in materials, battery power and connected intelligence such as smartphones. They will allow new devices to be introduced that are smaller, lighter and more usable. Practical implications – Utilisation of assistive technologies is likely to improve as wearable devices become the norm across a wide range of applications Social implications – Approaches to improving the Quality of Life of people with disabilities through an extended use of assistive technologies will be enhanced by the increased range of devices available and by their performance. Originality/value – To the best of the authors’ knowledge, this is the first review of wearable devices that has focused on the needs of people who have rehabilitation and/or social care needs. Its value lies in encouraging manufacturers and designers to use wearable approaches to solving some of the problems facing vulnerable people.

Manager traits and quality-of-care performance in hospitals

2015 ◽  
Vol 28 (3) ◽  
pp. 200-215 ◽  
Author(s):  
Kjeld Harald Aij ◽  
René L.M.C. Aernoudts ◽  
Gepke Joosten
Keyword(s):  
Quality Of Care ◽  
Organizational Performance ◽  
Chief Executive Officers ◽  
Chief Executive ◽  
Content Type ◽  
Lean Transformation ◽  
Executive Officers ◽  
The Impact ◽  
Care Performance

Purpose – This paper aims to assess the impact of the leadership traits of chief executive officers (CEOs) on hospital performance in the USA. The effectiveness and efficiency of the CEO is of critical importance to the performance of any organization, including hospitals. Management systems and manager behaviours (traits) are of crucial importance to any organization because of their connection with organizational performance. To identify key factors associated with the quality of care delivered by hospitals, the authors gathered perceptions of manager traits from chief executive officers (CEOs) and followers in three groups of US hospitals delivering different levels of quality of care performance. Design/methodology/approach – Three high- and three low-performing hospitals were selected from the top and bottom 20th percentiles, respectively, using a national hospital ranking system based on standard quality of care performance measures. Three lean hospitals delivering intermediate performance were also selected. A survey was used to gather perceptions of manager traits (providing a modern or lean management system inclination) from CEOs and their followers in the three groups, which were compared. Findings – Four traits were found to be significantly different (alpha < 0.05) between lean (intermediate-) and low-performing hospitals. The different perceptions between these two hospital groups were all held by followers in the low-performing hospitals and not the CEOs, and all had a modern management inclination. No differences were found between lean (intermediate-) and high-performing hospitals, or between high- and low-performing hospitals. Originality/value – These findings support a need for hospital managers to acquire appropriate traits to achieve lean transformation, support a benefit of measuring manager traits to assess progress towards lean transformation and lend weight to improved quality of care that can be delivered by hospitals adopting a lean system of management.

A speculation of the presence of overlap and niches in organizational performance management systems

2013 ◽  
Vol 62 (4) ◽  
pp. 364-386 ◽  
Author(s):  
Suwit Srimai ◽  
Chris S. Wright ◽  
Jack Radford
Keyword(s):  
Organizational Performance ◽  
Performance Management ◽  
Niche Overlap ◽  
Strategic Decision ◽  
Strategic Learning ◽  
Strategy Formulation ◽  
Content Type ◽  
Performance Management Systems ◽  
Implementation Processes ◽  
Broad Array

PurposeThe purpose of this paper is to consider the presence and consequences of functional overlap in organizational performance management (PM) systems.Design/methodology/approachThis paper is speculative in that it considers the consequences of organizations applying multiple PM systems. Four widely‐used PM systems from various management perspectives are selected as proxies to demonstrate that overlap can occur across a broad array of extant PM systems. The content of the selected PM systems literature was used for analysis.FindingsThe analysis found evidence of substantial functional overlap among the selected PM systems. Significant niche overlap occurred in the functions: assisting strategy formulation and implementation processes; supporting strategic decision making; and facilitating strategic learning.Practical implicationsThis study and its findings should help scholars to reframe their understanding of PM systems and let managers recognize and take action to optimize the benefits and costs of functional overlap.Originality/valueThe paper identifies functional overlap; a concept not explicitly addressed in the PM literature.

scholarly journals Control facilities quality of students’ independent work

2016 ◽  
Vol 5 (4) ◽  
pp. 228-232
Author(s):  
Natalia Borisovna Strekalova
Keyword(s):  
Higher Education ◽  
Educational Process ◽  
International Standards ◽  
Main Task ◽  
Work Quality ◽  
Education Environment ◽  
Different Types ◽  
Independent Work ◽  
Process Transfer

The following paper deals with the independent work of students as an important factor of modern higher education. The author describes specifics and features of students independent work accomplishment in the conditions of electronic training, distant education forms expansion and educational process transfer to the Internet. The essence of students independent work and influence of educational risks of different nature on it is determined. Taking into account the international standards ISO determining the main task of quality assurance as management of risks arising during its achievement, students independent work quality can be provided with pedagogical controls. Search of pedagogical controls quality of students independent work was performed in Tolyatti Academy of Management where they have been applying the open information and education environment for more than 10 years. The research results showed that effective management of students independent work quality in new conditions of its accomplishment requires implementation of three different types of management - mediated pedagogical, self-government and co-managing, as well as different pedagogical means. The received materials can form a basis for quality improvement of students independent work as well as of the higher education in general.

Sign in / Sign up

Export Citation Format

Share Document