Influences of key stakeholders’ involvement in maintenance management

2017 ◽  
Vol 35 (2) ◽  
pp. 217-231 ◽  
Author(s):  
Cheong Peng Au-Yong ◽  
Azlan-Shah Ali ◽  
Faizah Ahmad ◽  
Shirley Jin Lin Chua
Keyword(s):  
Mixed Method ◽  
Maintenance Management ◽  
Structured Interviews ◽  
Content Type ◽  
Building Maintenance ◽  
Key Stakeholders ◽  
Maintenance Service ◽  
The Relationship ◽  
Method Approach

Purpose Proper maintenance management ensures a long-term investment and provides a support function in business continuity to achieve organisational goal. However, inadequate involvement and participation of key stakeholders in maintenance management limit the continuous improvement of maintenance performance. Currently, there is a lack of studies about the influence of key stakeholders’ involvement in maintenance. Thus, the purpose of this paper is to deal with enhancement of maintenance management through the involvement of key stakeholders. Design/methodology/approach This research adopted a mixed method approach to determine the relationship between involvement of key stakeholders in maintenance management and maintenance effectiveness. The approach comprised of literature review, questionnaire survey and semi-structured interviews. Findings This research suggests a positive correlation between involvement of maintenance manager (MM), maintenance staff, organisation, user and maintenance service provider (SP) in improving the effectiveness of maintenance management. The logistic regression analysis indicated that the involvement of MM and SP are significant predictors of maintenance effectiveness. The research further identified that there was a lack of involvement of the user and SP in maintenance management. Originality/value The research demonstrated that all key stakeholders should value the important roles of their participation in maintenance management to ensure an optimum return on a long-term investment. To create the awareness for the involvement of key stakeholders in building maintenance, studies on the advantages of participating in building maintenance and the impacts of ignorant towards building maintenance can be beneficial to the industry.

The utility of relationships in the creation and maintenance of an event portfolio

2018 ◽  
Vol 36 (2) ◽  
pp. 260-275 ◽  
Author(s):  
Donna M. Kelly ◽  
Sheranne Fairley
Keyword(s):  
Process Model ◽  
Structured Interviews ◽  
Content Type ◽  
Key Stakeholders ◽  
Strategic Goals ◽  
The Creation ◽  
Practical Implications ◽  
Insight Into

Purpose Event portfolios promote synergies among events and stakeholders within a destination in order to maximise resources. The purpose of this paper is to examine the role of relationships in the creation and maintenance of an event portfolio using the four stages of Parvatiyar and Sheth’s (2000) process model of relationship marketing: formation, management and governance, performance evaluation, and evolution. Design/methodology/approach Nine semi-structured interviews were conducted with tourism and government stakeholders involved in the creation and maintenance of an event portfolio within a single destination. Findings The destination outlined clear strategic goals through an event strategy. An Events Board was established to bring together key stakeholders from tourism, events, and government to oversee the development of an event portfolio. The Events Board gave advice to relevant tourism and government stakeholders on which events they should provide funding. Developing relationships was not a stated objective, but the Events Board realised the importance of relationships to create and maintain the destination’s event portfolio. Long-term funding contracts were used as a mechanism to establish relationships and were an impetus for interaction. Relationships were also maintained through dedicated staff who managed the relationships between the destination stakeholders and the events. Practical implications Understanding factors that contribute to the successful creation and maintenance of event portfolios can inform destination stakeholders who are responsible for generating tourism through events. Originality/value Limited research has examined the creation and maintenance of event portfolios. This study provides insight into the central importance of relationships in creating and maintaining an event portfolio.

scholarly journals Using complexity and volatility characteristics to guide hybrid project management

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Silvana Costantini ◽  
Jon G. Hall ◽  
Lucia Rapanotti
Keyword(s):  
Project Management ◽  
Mixed Method ◽  
Management Practices ◽  
Current Practice ◽  
Small Scale ◽  
Primary Research ◽  
Structured Interviews ◽  
Content Type ◽  
Method Approach ◽  
Practical Implications

PurposeThe paper aims to provide methodological support for hybrid project management, in which the discipline of predictive methodologies combines with the flexibility of adaptive ones. Specifically, the paper explores the extent complexity and volatility dimensions of organisational problems inform choices of PM methodologies both theoretically and in current practice, as a first step towards better methodological support for hybridisation.Design/methodology/approachThe paper takes a mixed method approach, including both secondary research and primary research with practitioners. Primary research consists of a small scale survey (n = 31) followed by semi-structured interviews, with findings triangulated against secondary evidence.FindingsThe paper provides empirical insights on how complexity and volatility of organisational problems can inform hybrid project management practices. Specifically, it suggests a mapping between volatility and complexity dimensions and predictive and adaptive risk controls as a first step towards the systematisation of hybrid combinations in projects.Research limitations/implicationsDue to the small participant sample, the research results may lack generalisability.Practical implicationsThe paper includes implications for the development of methodological support for setting up hybrid projects in practice.Originality/valueThe paper addresses a gap acknowledged both in the literature and by practitioners.

Borrowing place brands: product branding from SMEs in the publishing industry

2019 ◽  
Vol 21 (2) ◽  
pp. 57-75
Author(s):  
Rachel L. Noorda
Keyword(s):  
Mixed Method ◽  
Design Methodology ◽  
Publishing Industry ◽  
Book Industry ◽  
Book Publishing ◽  
Content Type ◽  
Place Brand ◽  
Online Book ◽  
The Relationship ◽  
Method Approach

Purpose The purpose of this paper is to empirically test how company size affects the use of Scotland’s place brand in product branding by small and medium-sized enterprises (SMEs) in the book industry in Scotland. Design/methodology/approach This paper uses a mixed-method approach to investigate place brand adoption for product branding by SMEs in the Scottish book industry through the analysis of Scotland’s place brand identifiers in a corpus of 208 online book blurbs. Findings Results from the analysis show that, amongst SMEs in the Scottish publishing industry, smaller companies are more likely to use Scotland place brand identifiers in product marketing. Originality/value This is the first study to analyze book blurbs from a marketing perspective and it is one of the few articles on product-place co-branding. Additionally, branding in SMEs is a relatively new and uncharted area of research to which this study contributes, and branding in book publishing is also a scarcely researched area, to which this study offers new, empirical data about the relationship between place brands and product brands.

scholarly journals Integrated solutions for total asset management through “RIVANS”

2017 ◽  
Vol 7 (1) ◽  
pp. 5-18 ◽  
Author(s):  
Hedley Smyth ◽  
Aaron M. Anvuur ◽  
Illona Kusuma
Keyword(s):  
Asset Management ◽  
Mixed Method ◽  
Design Methodology ◽  
Total Asset ◽  
Technical Solution ◽  
Structured Interviews ◽  
Content Type ◽  
Project Lifecycle ◽  
Method Approach ◽  
Practical Implications

Purpose Examine the extent of integration in delivering value from design and construction (DC) activities for total asset management (TAM) and operations post-completion. DC and operations and management (OM) are both addressed. The problem owners are those in roles and organisations responsible for integrating DC with OM. The purpose of this paper is to show the extent of integration between actors along the project lifecycle. Relationally integrated value networks (RIVANS) provide the conceptual lens for the analysis. Design/methodology/approach A mixed method approach was used. A questionnaire survey and semi-structured interviews were employed. Findings There is a lack of engagement between DC and OM. The trend is moving counter to integration. BIM is not found to be a technical solution. Research limitations/implications The mixed method helps extend the RIVANS perspective. Further research to understand and support integration is needed, especially qualitative research to provide greater granular understanding. Practical implications The identified trend away from integration poses management challenges in delivery and for sustainability in use. Supply chains engage specialists, yet internal and inter-organisational collaboration require management attention to value creation. This includes the DC-OM interface. Both sides can benefit from increased engagement. Social implications Infrastructure and property provision will continue to fall short of user and environmental functionality without improved integration. Originality/value A contribution to the project and asset management interface is made, showing low integration, disengaged asset management. BIM is unable to plug the gaps. The RIVANS analytical lens provides a perspective for improvement.

scholarly journals Building control (amendment) regulations 2014: integration and compliance in large Irish construction organisations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Gavin Dennehy ◽  
Bobby Kennedy ◽  
John Spillane
Keyword(s):  
Mixed Method ◽  
Construction Projects ◽  
Construction Sector ◽  
Structured Interviews ◽  
Building Control ◽  
Content Type ◽  
New Buildings ◽  
Positive Effect ◽  
Method Approach ◽  
Practical Implications

PurposeThe purpose of this study is to identify the factors relating to the integration and compliance of Building Control (Amendment) Regulations 2014 (BC(A)R 2014) in large Irish construction organisations.Design/methodology/approachTo achieve the aim, a mixed method approach is adopted, initially, providing a critique of the literature review, followed by a combination of 7 semi-structured interviews and 30 questionnaires from industry practitioners.FindingsFindings demonstrate that BC(A)R has had a significant positive effect on the industry, eliminating previous bad practice, by increasing the accountability for professionals signing-off on new buildings, and highlights the emphasis on certification in successfully achieving practical completion on projects.Practical implicationsThe findings provide further justification on the need for compliance, and integration, of BC(A)R in the Irish construction sector, offering further evidence, where needed, on the benefit of its adoption.Originality/valueThe originality and value of this research lies in the limited number of studies in the area, particularly in the context of large Irish construction projects, which this study aims to fulfil.

The effect of information quality on trust in e-government systems ' transformation

2014 ◽  
Vol 8 (1) ◽  
pp. 76-100 ◽  
Author(s):  
Ally Lee ◽  
Yair Levy
Keyword(s):  
Mixed Method ◽  
Design Methodology ◽  
Information Quality ◽  
Second Phase ◽  
Content Type ◽  
Mixed Method Approach ◽  
Systems Transformation ◽  
The Relationship ◽  
Method Approach ◽  
Practical Implications

Purpose – The purpose of this paper is to investigate the effect of information quality (IQ) on citizens ' trust in e-government systems. Design/methodology/approach – This study used a mixed-method approach. In the first phase, the study drew IQ characteristics from the literature pool and then administered a qualitative questionnaire to a sample of 20 citizens who use e-government systems. In the second phase, the study delivered a quantitative survey via web to a group of about 1,000 citizens. Findings – This two-phased study uncovered citizens ' perceived IQ factors and determined the influence of the IQ factors on trust in e-government systems. Research limitations/implications – There were some limitations to the study. Citizen ' s demographics, along with the type of e-government interaction, were not taken into consideration. Practical implications – Understanding IQ characteristics that improve trust would enhance the relationship between citizens and e-government systems, as well as aide in the design and development of such systems. Originality/value – This paper applied an established IQ framework, and used the value focus approach in assessing IQ characteristics that effect citizens ' trust in e-government systems.

scholarly journals Understanding the key competencies of market-ready building surveying graduates from employers’ perspectives

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohammad Ittshaam Zaheer ◽  
Saheed O. Ajayi ◽  
Sambo Lyson Zulu ◽  
Adekunle Oyegoke ◽  
Hadi Kazemi
Keyword(s):  
Mixed Method ◽  
Time Management ◽  
Management Skills ◽  
Content Type ◽  
Building Maintenance ◽  
Graduate Employability ◽  
Personal Management ◽  
Key Competencies ◽  
Level Of Significance ◽  
Method Approach

Purpose This study aims to investigate the various competencies a graduate should hold to prepare them for graduate building surveying roles from employers’ perspective. Design/methodology/approach This study uses a sequential exploratory mixed-method approach by informing a quantitative study with the finding from a qualitative study. Findings Based on exploratory factor analysis, the study found that 13 essential competencies are valued by the employers when recruiting building surveying graduates, as they are requisites for effective job performance. Personal management skills, technical surveying knowledge and knowledge of the Royal Institute of Chartered Surveyor standards are the essential competencies based on the level of variance extracted by the three components. Other competency categories include client management skills, being goal-driven and self-motivated, optimistic personality traits, strong mental resilience, building maintenance and management knowledge and time management skills, among others that are explained in the paper. Originality/value The essential competencies were dependent on maintaining a balance between knowledge, skills and personality-based competencies. Measures and approaches for gaining the essential competencies, as well as their level of significance, are further discussed. The study will be of significant benefits to employers of graduate building surveyors, academic institutions that are seeking to improve their graduate employability, as well as students who are preparing for the world of work.

Employer branding: HRD indicators and branding practices

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Keyword(s):  
Structured Interviews ◽  
Employer Branding ◽  
Content Type ◽  
Face To Face ◽  
Communication Breakdown ◽  
Analysis Technique ◽  
Sustained Success ◽  
Hr Managers ◽  
The Relationship

Purpose The purpose of this study is to examine the views of HR managers on employer branding activities and their implementation. Design/methodology/approach Data was gathered from an HR expert from each of three multinational companies located in India. In-depth, semi-structured interviews were carried out either face-to-face or by telephone and responses were analyzed into identified themes using a content analysis technique. Findings The key success criteria from the discussions are themed as meaningfulness and visibility, employer brand awareness and differentiator and HRD parameters. Practical implications Organizations should be aware of and address the issues of communication breakdown, strategic mismatch, long-term disconnects and sustained success in relation to the employer branding process. Originality/value This paper has an original approach in considering the relationship between HRD indicators and employer branding.

Civic engagement among the youth: empirical evidence from Kashmir, Pakistan

Humanomics ◽  
2016 ◽  
Vol 32 (3) ◽  
pp. 376-388 ◽  
Author(s):  
Zain Rafique ◽  
Suet Leng Khoo ◽  
Muhammad Waqas Idrees
Keyword(s):  
Civic Engagement ◽  
Mixed Method ◽  
Common Good ◽  
Primary Data ◽  
Civic Responsibility ◽  
Content Type ◽  
Democratic Development ◽  
Relationship Of ◽  
The Relationship ◽  
Method Approach

Purpose This paper aims to examines the level of civic engagement among the youth of Kashmir, Pakistan. The research examined three different aspects of civic engagement (i.e. civic sensitivity, civic responsibility and level of collectivism (common-good) using 26 indicators. The study has applied a mixed-method approach to inspect the relationship of variables with level of civic engagement. Design/methodology/approach A survey was designed and administered in all three districts of Muzaffarabad division of Kashmir, Pakistan. Regression analysis, analysis of variance and correlation were conducted to explore the level of civic engagement among youth. Findings The result indicates that the level of civic engagement among the youth of Kashmir has a great potential for the enhancement of social capital, a pre-requisite for social, economic and democratic development. Originality/value The work is 100 per cent original based on primary data.

To examine the relationships between supplier development practices and supplier-buyer relationship practices from the supplier’s perspective

2017 ◽  
Vol 24 (5) ◽  
pp. 1309-1336 ◽  
Author(s):  
Sarang Joshi ◽  
Manoj Kharat ◽  
Rakesh Raut ◽  
Sachin Kamble ◽  
Sheetal Kamble
Keyword(s):  
Structural Equation ◽  
Success Factors ◽  
Structural Model ◽  
Manufacturing Firms ◽  
Supplier Development ◽  
Competitive Advantages ◽  
Content Type ◽  
The Relationship ◽  
Relationship Improvement

Purpose The purpose of this paper is to examine the relationships between supplier development practices (SDPs) and supplier-buyer relationship practices from the supplier’s perspective (SBRSP), and seek to understand how specific SDPs may impact a buyer’s operational performance as well as supplier-buyer relationship practices. Design/methodology/approach The authors conducted a survey of 512 respondents from the different manufacturing firms in India and applied structural equation modelling to test a structural model that proposes the impacts of various efforts of SDPs on a buyer’s performance as well as SBRSP. Findings The study concludes that SDPs and SBRSP together improve the relationship between a buyer and supplier, and this improved relationship leads to competitive advantages (CAs) followed by profitability. Results indicate that supplier perspective of buyer-supplier relationship can be improved under the condition of SDPs and SBRSP together. SDPs are driven by productive measure and competitive pressure, whereas customer uncertainty is found to be statistically insignificant. Research limitations/implications The study was carried out in North Maharashtra Industrial Zone of India, where the auto sector and machine/components manufacturing firms have been established for a considerable period of time. Results of the study are limited to manufacturing organizations predominantly focussing on the automobile sector and machine/components manufacturing firms. Practical implications This study provides significant insights into the specific impact of various SDPs and SBRSP for both academics and practitioners. SDPs along with SBRSP practices lead to improvement in the relationship leading to CAs. SBRSP suggests that trust, long-term commitments and the supplier’s perspective are important practices for relationship improvement. Originality/value The current study attempts to identify what are the success factors for the supplier-buyer relationship from the supplier’s perspective and SDPs and how the supplier-buyer relationship can be improved under the condition of SDPs and SBRSP. Hence, the aim is to develop a more thorough understanding of the outcomes of a supplier-buyer relationship improvement from both buyer’s and supplier’s perspective, under the conditions of supplier development to achieve CAs leading to profitability. Furthermore, the study analyses the effect of the improved supplier-buyer relationship for achieving CAs leading to profitability.

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