Applying the KANO model to analyse the value of green FM

2014 ◽  
Vol 32 (4) ◽  
pp. 312-325 ◽  
Author(s):  
Eeva Määttänen ◽  
Tuuli Jylhä ◽  
Seppo Junnila
Keyword(s):  
Process Development ◽  
Single Case ◽  
Facility Management ◽  
Office Buildings ◽  
Facilities Management ◽  
Kano Model ◽  
Research Project ◽  
Case Study Methodology ◽  
Content Type ◽  
Management Concept

Purpose – This research project studies office tenants’ perceived value of green service attributes, with the focus being on facility services and management. The purpose of this paper is to gain an understanding of what kind of green attributes tenants value in their office buildings. Design/methodology/approach – The research project was conducted using a single case study methodology. A green facilities management concept was tested in a pilot building. Data were collected via a structured questionnaire based on the Kano model of attractive quality. In addition, open-ended questions were asked to further understand the tenants’ views on the matter. Findings – The findings of the research project indicate that tenants have begun to value green attributes in their office buildings. While environmental efficiency is not yet a strategic guideline for small tenants, it would increase their satisfaction with facility management and services. Practical implications – Facility management and service organisations can utilise the results of this study in their own service scopes and process development. Originality/value – This study provides insight into the value of green facilities and user services for small office tenants.

A scientometric analysis of BIM studies in facilities management

2019 ◽  
Vol 37 (2) ◽  
pp. 122-139 ◽  
Author(s):  
Mustafa Hilal ◽  
Tayyab Maqsood ◽  
Amir Abdekhodaee
Keyword(s):  
Mapping Method ◽  
Facility Management ◽  
Future Research ◽  
Scientometric Analysis ◽  
Facilities Management ◽  
Science Mapping ◽  
Content Type ◽  
Visual Maps ◽  
Building Information ◽  
Mapping Techniques

Purpose The purpose of this paper is to statistically classify and categorize Building Information Modelling (BIM)-Facility Management (FM) publications in order to extract useful information related to the adoption and use of BIM in FM. Design/methodology/approach This study employs a quantitative approach using science mapping techniques to examine BIM-FM publications using Web of Science (WOS) database for the period between 2000 and April 2018. Findings The findings guide the researchers who are interested in the BIM-FM model by providing visual maps analysis of that area in a simple, easy and readable way. In addition, they help the researchers to understand which authors and journals to consider when dealing with BIM-FM topics. Finally, knowledge gaps in this domain can be identified easily using the findings of the Scientometric analysis. Research limitations/implications First, the results of the analysis depend on the database that has been extracted from WOS, and therefore it carries any of WOS’s limitations in terms of how much it covers the published studies. Another limitation is that the study is based on exploration of “what” questions, rather than “how” and “why”. These limitations represent the hot topics to be addressed in future research. Originality/value This research is the first to conduct the Scientometric Analysis of BIM-FM topics, in which 68 top-ranked publications were systematically examined using a Science Mapping method through VOSviewer software.

Facilities management in Malaysia

Facilities ◽  
2014 ◽  
Vol 32 (9/10) ◽  
pp. 490-508 ◽  
Author(s):  
Nik Elyna Myeda ◽  
Michael Pitt
Keyword(s):  
Facilities Management ◽  
Key Factors ◽  
Case Study Methodology ◽  
Content Type ◽  
Participation Constraint ◽  
Study Methodology ◽  
Research Gap ◽  
Preliminary Study ◽  
Method Approach

Purpose – The purpose of this paper is to understand the facilities management (FM) industry in Malaysia, looking at the development and focus in the industry in contrast with other countries where the FM industry is mature. The paper also focuses on the development hierarchy and initiatives taken by the Malaysian Government regarding public service in FM. Design/methodology/approach – The study adopts a mixed method approach. The first method used is an FM literature review; this is followed by a survey of Malaysian FM practitioners, which also acts as a preliminary study for this research. Findings – The paper proposes a set of elements in understanding FM development in Malaysia. These are categorised into seven key factors: level of growth, practice, service, profession, opportunities, demands and challenges. Research limitations/implications – The preliminary survey was carried out to ascertain the research gap and viability of the study. Although there was a participation constraint, it is believed that the responses have contributed significantly in indicating the way forward for this research. Practical implications – There is a lack of FM studies in the Malaysian context, which limits the knowledge and exploration of the research scope. This study gives more opportunities for future researchers to embark on research in this area. Originality/value – The paper gives comprehensive key factors defining development or progress of the FM industry in Malaysia. A further study exploring the element of FM service performance will be conducted based on a case study methodology.

Haute cuisine and country of origin

2019 ◽  
Vol 122 (1) ◽  
pp. 136-150 ◽  
Author(s):  
Angelo Presenza ◽  
Antonio Messeni Petruzzelli
Keyword(s):  
Single Case ◽  
Relative Effectiveness ◽  
Country Of Origin ◽  
Competitive Strategies ◽  
Case Study Methodology ◽  
Content Type ◽  
Study Methodology ◽  
Practical Implications

Purpose The purpose of this paper is to shed new light on the role of country of origin (COO) for the competitiveness of luxury restaurants. The main goal is to understand how an haute cuisine (HC) chef can develop a personal cooking style and language based on the exploitation of COO in such a highly institutionalized field. Design/methodology/approach A single case study methodology is applied based on the analysis of the Italian HC chef Niko Romito. Findings Findings of this paper highlight the existence of pervasive use of strategies based on the search, recombination and codification of procedure that take direct inspiration by national and regional traditional gastronomic resources and recipes. Research limitations/implications Research implications refer to the interpretation of how a chef can work by formulating and developing competitive strategies through the recombination, reinterpretation and codification of local and typical gastronomic resources and cooking recipes. Practical implications The paper provides managerial insights into the relative effectiveness to use COO as a strategic resource for HC restaurants. Originality/value A model is presented and the three gears that form the COO chain of chef Romito are explained. This model will help academics and practitioners to better understand the ways need to be followed to improve firms’ competitiveness fostering COO.

Lean facilities management: preliminary findings from Singapore’s international schools

Facilities ◽  
2020 ◽  
Vol 38 (7/8) ◽  
pp. 539-558
Author(s):  
Shang Gao ◽  
Low Sui Pheng ◽  
Wanying Tay
Keyword(s):  
School Environment ◽  
International Schools ◽  
Facility Management ◽  
Facilities Management ◽  
Manufacturing Companies ◽  
Content Type ◽  
Pull System ◽  
Important Principle ◽  
Representative Study ◽  
People Development

Purpose Lean has been adopted in various industries (i.e. construction, health care and service) over the years; the level of lean adoption in facility management is relatively unknown. The purpose of this study is to analyze the 14 lean management principles (LMPs) and seek to develop an understanding as to whether LMPs, which are most commonly used by the manufacturing companies, are relevant to the facility personnel’s scope of work. The research scope focuses on international schools located in Singapore. Design/methodology/approach For the purpose of this study, a conceptual framework that focuses on connecting the 14 lean production principles to facility management has been developed. Questionnaire survey and interviews were used. A total of 30 facilities professionals from eight international schools participated in the survey. Six interviews were followed up to gain deeper insights into the extent of lean importance and implementation in the work of facility personnel in a school environment. Findings The survey findings revealed that P8 “use of reliable technology”, P9 and P10 relating to leadership and people development, P12 “go and see for yourself” and P14 “continuous improvement” are generally perceived more important than the other LMPs and are also well implemented. On the contrary, P3 “use the ‘pull’ system” is considered the least important principle. The interview findings also offer insights into modifications of some LMPs for the facilities management (FM) sector. Research limitations/implications There are several limitations affecting this study. First, the research sample size was small. Only 30 respondents participated in this study. Second, as this study is one of the first to explore the applicability of lean in FM, there is no consensus on how to define lean, which means that the LMPs could be interpreted in many ways. Originality/value The adoption of lean in FM can potentially optimize the value of the school organization. It is recommended that more research be conducted, resulting in a more holistic and representative study of the applicability of lean FM.

Networked interdependencies and interaction in a biotechnology research project

IMP Journal ◽  
2018 ◽  
Vol 12 (3) ◽  
pp. 460-482 ◽  
Author(s):  
Artur Janusz ◽  
Agata Bednarek ◽  
Leszek Komarowski ◽  
Pawel Boniecki ◽  
Per Engelseth
Keyword(s):  
Network Structure ◽  
Planning Process ◽  
Single Case ◽  
Careful Consideration ◽  
Research Strategy ◽  
Research Project ◽  
Project Organization ◽  
Content Type ◽  
Industrial Marketing ◽  
Biotechnology Research

Purpose The purpose of this paper is to reveal the interdependencies involved and how interaction takes place in the context of a project organization as a network of academic and business actors. Design/methodology/approach This study focuses on relationships between business and academia and applies a single case research strategy. Data are collected through a series of theoretically sampled in-depth interviews including company observations. The single case study provides a rich narrative of the network structure and processes involved in establishing, implementing and completing a research project in Poland. The Industrial Marketing and Purchasing Group network approach focusing on resource combinations that emerge in a network structure characterized by interdependency and integration is applied to analyze interaction in this project-organized network. Findings Change in interdependencies, interaction and integration are analyzed individually, and in conclusion in relation to each other. While supply chain management literature postulates that integration is a management goal, a driver of successful business, this study points out that integration is an outcome of interaction in a context of changing interdependencies. This means that managerial focus should rather be driven to understanding the nature of network interdependencies, their path of change and how interaction is carried out in this emergent context. Originality/value The study aims to help better understand the potential for research project cooperation by explaining how businesses and research units can cooperate through an understanding that integration is a complex phenomenon, focusing on how management may better support services production through careful consideration of that integration is developed through considerations of interdependencies as context of interaction in the varied business cultures a project network comprises. Project management is more a learning process than a planning process.

Implementing supplier management strategies for supply chain sustainability risks in multinational companies

2020 ◽  
Vol 32 (5) ◽  
pp. 923-938 ◽  
Author(s):  
Uta Juettner ◽  
Katharina Windler ◽  
André Podleisek ◽  
Maya Gander ◽  
Sandrina Meldau
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Multinational Enterprises ◽  
Single Case ◽  
Integrated Approach ◽  
Case Study Methodology ◽  
Content Type ◽  
Agency Relationships ◽  
Supplier Quality Management

PurposeIn a time where stakeholders increasingly demand social, environmental, and economic sustainability, mismanaging suppliers can impose substantial sustainability risks for a company and harm its reputation and business severely. This research explores the implementation of a corporate sustainable supplier strategy designed to cope with such risks from an agency theory perspective.Design/methodology/approachA case study of a multinational enterprise, a provider of leading mobility solutions in the realm of escalators, moving walkways and elevators, is conducted. Data is collected from multiple sources of evidence, including strategy documents, a focus group and semi-structured interviews.FindingsThe study identifies several implementation challenges and coping mechanisms in firstly, the agency relationships between the headquarter and the regional subsidiary units and secondly, the relationships between the regional subsidiary units and their suppliers.Research limitations/implicationsA framework conceptualising the implementation of sustainable supplier strategies is proposed. The framework positions the topic at the interface between supply chain sustainability risk, supplier quality management as well as agency relationships and identifies avenues for further research. The key limitations refer to the single case study methodology and the exclusion of suppliers in the data collection approach.Practical implicationsThe proposed framework can support multinational enterprises in developing corporate sustainability strategies and in implementing them in the supplier network.Originality/valueThe originality of the framework lies in the integrated approach combining supply chain sustainability risk, supplier quality management and triadic agency relationships.

Managing airborne relief during international disasters

2015 ◽  
Vol 5 (1) ◽  
pp. 12-34 ◽  
Author(s):  
Michael Morales ◽  
Doral Edward Sandlin
Keyword(s):  
Single Case ◽  
Rapid Onset ◽  
Civil Aviation ◽  
Depth Information ◽  
Haiti Earthquake ◽  
Case Study Methodology ◽  
Content Type ◽  
Management Capability ◽  
Multiple Case

Purpose – The purpose of this paper is to highlight the need for an entity to manage airborne relief when a nation’s civil aviation authorities are overwhelmed or incapacitated due to a major rapid-onset disaster. Design/methodology/approach – The paper examines why relief airflow management was so vital during the 2010 Haiti earthquake and how this management was accomplished. The author uses a case study methodology that includes interviews with logistics and aviation experts within the humanitarian and military communities involved in the Haiti relief effort. Findings – The research highlighted an airflow management capability gap within the humanitarian community. The author sets forth several possible alternatives for resolving this gap. Research limitations/implications – The research is a single case study of the 2010 Haiti earthquake. While performing a multiple case study may have provided more widely applicable conclusions, this case study provides in-depth information applicable to the worst of disasters, where an airflow management capability is most likely to be needed. Practical implications – While host nation civil aviation authorities retain responsibility for airspace/airflow management after a disaster, these can oft be overwhelmed by the volume of airborne relief flooding the area. Without an entity to assist the affected nation with airflow management, smooth logistical flow of relief goods to those in need can be catastrophically impeded. Originality/value – Little research exists on disaster relief airflow management or the legitimate need for this capability to be developed within the humanitarian community.

scholarly journals Distributed leadership, team working and service improvement in healthcare

2015 ◽  
Vol 28 (4) ◽  
pp. 332-344 ◽  
Author(s):  
George Boak ◽  
Victoria Dickens ◽  
Annalisa Newson ◽  
Louise Brown
Keyword(s):  
Distributed Leadership ◽  
Positive Impact ◽  
Single Case ◽  
Quantitative Information ◽  
Service Improvement ◽  
Healthcare Organisation ◽  
Case Study Methodology ◽  
Content Type ◽  
Team Working

Purpose – The purpose of this paper is to analyse the introduction of distributed leadership and team working in a therapy department in a healthcare organisation and to explore the factors that enabled the introduction to be successful. Design/methodology/approach – This paper used a case study methodology. Qualitative and quantitative information was gathered from one physiotherapy department over a period of 24 months. Findings – Distributed leadership and team working were central to a number of system changes that were initiated by the department, which led to improvements in patient waiting times for therapy. The paper identifies six factors that appear to have influenced the successful introduction of distributed learning and team working in this case. Research limitations/implications – This is a single case study. It would be interesting to explore whether these factors are found in other cases where distributed leadership is introduced in healthcare organisations. Practical implications – The paper provides an example of successful introduction of distributed leadership, which has had a positive impact on services to patients. Other therapy teams may consider how the approach may be adopted or adapted to their own circumstances. Originality/value – Although distributed leadership is thought to be important in healthcare, particularly when organisational change is needed, there are very few studies of the practicalities of how it can be introduced.

An emergent sectoral innovation system for healthcare services

2014 ◽  
Vol 27 (6) ◽  
pp. 512-529 ◽  
Author(s):  
Clive Savory ◽  
Joyce Fortune
Keyword(s):  
Policy Development ◽  
Innovation Policy ◽  
Single Case ◽  
Innovation System ◽  
Healthcare Services ◽  
Primary Data ◽  
Case Study Methodology ◽  
Content Type ◽  
Health Technologies

Purpose – The purpose of this paper is to explore, through a case study, and using Pawson and Tilley's notion of context-mechanism-outcome configurations, how a sectoral innovation system (SIS) for health technologies has developed. Design/methodology/approach – The case study data were collected as part of a large study that looked at technology innovation and adoption in the UK's National Health Service and were collected using an interpretive case study methodology. Primary data came from interviews and secondary data from published sources, including articles authored by members of the innovation team. Findings – The paper identifies three specific configurations of context, mechanism and outcome that were important in the case and discusses how these contribute to a broader understanding of a healthcare services SIS. Research limitations/implications – Research conducted through a single case study is open to the criticism that its findings are not generalisable but it has offered an economical way of gaining a deep description of a situation and an understanding of the contextual factors affecting a phenomenon. The paper presents a refined model for understanding SISs that though primarily rooted within the healthcare care sector has potential for application in other sectors, especially those that encompass a significant public-sector component. Practical implications – The paper's findings and conclusions have relevance to healthcare service innovation policy development. The findings will also be useful to professionals responsible for innovation projects and their support within the sector. Originality/value – The paper makes an important contribution to the understanding of a SIS for healthcare services as well as refining a general model of SISs.

Developing facilities management (FM) competencies for Malaysia

2018 ◽  
Vol 16 (2) ◽  
pp. 157-174 ◽  
Author(s):  
Syahrul Nizam Kamaruzzaman ◽  
Nik Elyna Myeda ◽  
Emma Marinie Ahmad Zawawi ◽  
Rozita Mohamed Ramli
Keyword(s):  
Emergency Preparedness ◽  
Service Level Agreement ◽  
Service Level ◽  
Facility Management ◽  
Facilities Management ◽  
Content Type ◽  
Space Planning ◽  
Operational Space ◽  
Technology Service ◽  
Management Association

Purpose The purpose of this paper is to investigate the significance of facilities management (FM) competency levels from three different stages, namely, strategic, tactical and operational levels, to propose a set of FM competencies for an enhanced FM industry in Malaysia. Design/methodology/approach The overall focus for this paper is to discuss on the area for each level of competencies for asset and facilities management (AFM). This is done through a questionnaire survey focusing on the competency areas posed by FM companies in Malaysia and a comparison review of all FM levels as outlined by the international professional bodies, namely, International Facility Management Association, British Institute of Facilities Management and Royal Institute of Chartered Surveyors. This paper also looks at formulating a holistic framework for an effective AFM for the benefit of FM industry in general and Malaysian FM industry specifically. Findings The findings indicate that among the significant factors for the respective strategic, tactical and operational practice of FM are strategic: managing change, benchmarking and strategic facilities planning; tactical: risk management, emergency preparedness, FM technology, service-level agreement and supply management; and operational: space planning and management. This study also proposes a set of holistic FM competency areas which can be implemented by the FM industry in Malaysia. Originality/value This research sets a baseline for a set of FM competencies, an area of FM which has not been regulated in the FM practice in Malaysia.

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