Optimising maintenance cost performance with skilled technicians

2014 ◽  
Vol 32 (3) ◽  
pp. 238-245 ◽  
Author(s):  
Cheong Peng Au-Yong ◽  
Azlan Shah Ali ◽  
Faizah Ahmad
Keyword(s):  
Descriptive Analysis ◽  
Research Result ◽  
Preventive Measure ◽  
Maintenance Management ◽  
Maintenance Cost ◽  
Cost Performance ◽  
Content Type ◽  
Cost Variance ◽  
Hiring Process ◽  
Maintenance Performance

Purpose – High-maintenance cost is the common issue in building industry due to low service quality of maintenance management in Malaysia. Lack of preventive measure is the problem that implicates poor maintenance performance. Scheduled maintenance is suggested to improve the maintenance performance. However, the effectiveness of scheduled maintenance can be greatly influenced by the availability of skilled technicians. Thus, the purpose of this paper is to identify the aspects of skilled technician to be concerned in maintenance management, as well as to establish the relationship between the aspects and maintenance cost performance. Design/methodology/approach – A quantitative approach is adopted and carried out through questionnaire survey. Furthermore, descriptive analysis and correlation analysis are used to analyse the research data. Findings – The literature review identifies three aspects of skilled technician to be concerned in maintenance management. Then, research result demonstrates that the skill and knowledge of technician is significantly correlated to the maintenance cost variance. The skill and knowledge of technician must be considered in maintenance planning and execution. Originality/value – The research recommends the maintenance management to employ skilled technician through thorough hiring process and to encourage the existing maintenance staff for participating the relevant training, workshop, or seminar.

Enhancing building maintenance cost performance with proper management of spare parts

2016 ◽  
Vol 22 (1) ◽  
pp. 51-61 ◽  
Author(s):  
Cheong Peng Au-Yong ◽  
Azlan Shah Ali ◽  
Faizah Ahmad
Keyword(s):  
Regression Analysis ◽  
Ad Hoc ◽  
Descriptive Analysis ◽  
Spare Parts ◽  
Maintenance Cost ◽  
Cost Performance ◽  
Content Type ◽  
Building Maintenance ◽  
Spare Parts Management ◽  
The Relationship

Purpose – Scheduled building maintenance requires appropriate and adequate spare parts to replace existing parts on a regular basis. Management of spare parts is seen as an important criterion to ensure the efficiency of scheduled maintenance. The purpose of this paper is to identify the contributors of spare parts management and investigate the relationship between these contributors and maintenance cost performance. Design/methodology/approach – This research adopted a quantitative approach, which utilised questionnaire surveys to study the relationship between the contributors of spare parts management and maintenance cost performance. The data were analysed through descriptive analysis, correlation, and regression analysis. Additionally, a case study was examined to validate the results obtained from the survey. Findings – The results of this research demonstrated that the quality of spare parts (QSP), budget allocation for acquisition of spare parts, and level of stocks were significantly correlated to the maintenance cost variance (MCV). Moreover, the results of the regression analysis indicated that the QSP was the significant predictor of MCV. Originality/value – This research highlights the importance of spare parts management in building maintenance. It recommends that maintenance management set up a spare parts management department for updating stocks frequently. Meanwhile, the management should avoid ad-hoc acquisition of spare parts, as this is always more expensive. The management should also select spare parts based on quality instead of lowest cost. In addition, building managers should also apply the developed regression model in practice to predict and improve maintenance performance.

Relationship between Predetermined Maintenance Interval and Maintenance Performance

2016 ◽  
Vol 845 ◽  
pp. 305-310 ◽  
Author(s):  
Cheong Peng Au-Yong ◽  
Azlan Shah Ali ◽  
Faizah Ahmad
Keyword(s):  
Continuous Monitoring ◽  
Descriptive Analysis ◽  
Research Result ◽  
Preventive Measure ◽  
Maintenance Planning ◽  
Maintenance Strategy ◽  
Building Systems ◽  
The Relationship ◽  
Systems Failure ◽  
Maintenance Performance

Lack of preventive measure is currently the problem that implicates poor maintenance outcome. Scheduled maintenance is claimed as a maintenance strategy to tackle the problem. However, the effectiveness of scheduled maintenance can be greatly influenced by the length of predetermined maintenance interval. Thus, this paper aims to study the relationship between length of predetermined maintenance interval and maintenance performance. The literature review identifies the length of predetermined maintenance interval as an importance characteristic of scheduled maintenance strategy. A quantitative approach is adopted and carried out through questionnaire survey. Subsequently, descriptive analysis and correlation analysis are used to analyse the collected data. Then, research result demonstrates that the length of predetermined maintenance interval is significantly correlated to the maintenance performance. The length of predetermined maintenance interval must be considered in maintenance planning and execution. The research recommends continuous monitoring or regular inspection of building systems and components to identify their condition and update the length of predetermined maintenance interval regularly. Consequently, the effective maintenance execution helps to avoid systems failure occurs and optimises maintenance performance.

Development of a model for maintenance performance measurement

2019 ◽  
Vol 26 (1) ◽  
pp. 69-86
Author(s):  
Sungtae Ku ◽  
Changeun Kim
Keyword(s):  
Performance Indicators ◽  
Design Methodology ◽  
Quantitative Measurement ◽  
Maintenance Management ◽  
Case Study Method ◽  
Content Type ◽  
Energy Company ◽  
Practical Implications ◽  
Maintenance Performance

Purpose The purpose of this paper is to develop a model that can measure the equipment maintenance performance of the energy company K-company. Design/methodology/approach The case study method was adopted for the investigation of maintenance performance indicators (MPIs). The development of a model for measuring maintenance performance suggested new ways to apply the methodologies of existing papers to evaluate the level of maintenance. Findings Maintenance indicators, which are managed differently for each plant, were assessed for their performance relevance, applicability and data reliability and then standardized into five key MPIs. The MPI model, which enables comprehensive and quantitative measurement of maintenance performance using the five selected MPIs, was presented, and the criteria for assessing the maintenance level were presented in five stages. Practical implications The authors selected MPIs that match the characteristics of the company and proposed a model that can comprehensively and quantitatively evaluate maintenance performance. The model also standardizes maintenance indicators that are individually managed and provides a basis for comparing and indexing the level of maintenance indicators at each plant. Originality/value The criterion for selecting the key MPIs considering the characteristics of the company and a model that can comprehensively and quantitatively evaluate maintenance performance were presented. In addition, a standard for evaluating the level of maintenance at the global level of maintenance management was suggested.

A systematic approach for maintenance performance measurement

2019 ◽  
Vol 25 (1) ◽  
pp. 41-53 ◽  
Author(s):  
Dananjaya Wijesinghe ◽  
Harshini Mallawarachchi
Keyword(s):  
Decision Making ◽  
Performance Measurement ◽  
Systematic Approach ◽  
Apparel Industry ◽  
Maintenance Management ◽  
Research Approach ◽  
Content Type ◽  
Maintenance Decision ◽  
Maintenance Performance ◽  
A Performance

Purpose The purpose of this paper is to determine the maintenance performance indicators (MPIs) which are significant for maintenance decision making in the apparel industry through an accurate maintenance performance measurement. Design/methodology/approach A quantitative research approach was followed. A questionnaire survey was used to collect the data which were evaluated based on Mean Weighted Rating and Relative Importance Index. Findings In total, 15 significant MPIs were determined which can directly affect maintenance decision making. A systematic approach was finally developed by allocating weightages for each critical MPI. Practical implications These results can be used to assist the decision-making process and as a performance measurement platform for maintenance management of the apparel industry. Originality/value The significance of maintenance has not been recognized and the value created through such massive efforts has remained hidden. Therefore, the need of adopting a performance-based approach for maintenance management in apparel industry exists. This research was aimed to provide a systematic approach to make decisions on maintenance management in the apparel industry in Sri Lanka.

Factors affecting maintenance management in hospital buildings

2019 ◽  
Vol 37 (1) ◽  
pp. 6-21 ◽  
Author(s):  
Dana Jandali ◽  
Rateb Sweis
Keyword(s):  
Design Methodology ◽  
Descriptive Analysis ◽  
Public Hospitals ◽  
Maintenance Management ◽  
Management Performance ◽  
Private Hospitals ◽  
Public And Private ◽  
Content Type ◽  
Factors Affecting ◽  
Public And Private Hospitals

Purpose The purpose of this paper is to identify and assess the factors affecting maintenance management performance in public and private hospitals in Amman-Jordan. Design/methodology/approach The paper identified 70 items affecting maintenance management performance from the literature review. Descriptive analysis was performed to assess the practices in both sectors. Comparison between public and private hospitals was performed through conducting a Mann-Whitney U-test. Findings Public hospitals were found to be implementing more improved practices than private hospitals. The perception of maintenance staff in both sectors regarding the factors affecting maintenance management performance varied. Originality/value This paper provides an original review of the factors affecting maintenance management in public and private hospitals in Amman-Jordan. The identified factors provide a useful reference to maintenance departments to improve maintenance performance and practices.

Maintenance performance improvement analysis using Fuzzy Delphi method

2019 ◽  
Vol 25 (1) ◽  
pp. 162-180 ◽  
Author(s):  
Zulkipli Ghazali ◽  
M. Ridhuan Tony Lim ◽  
Abu Bakar Sedek A. Jamak
Keyword(s):  
Focus Group ◽  
Performance Improvement ◽  
Delphi Method ◽  
Intervention Strategies ◽  
Maintenance Management ◽  
Content Type ◽  
Fuzzy Delphi Method ◽  
Fuzzy Delphi ◽  
Plant Maintenance ◽  
Maintenance Performance

Purpose The purpose of this paper is to analyze issues pertaining to maintenance performance and to develop a framework that addresses challenges of maintenance management of an international lube blending plant in Malaysia. This study capitalizes on the contribution of selected maintenance department stakeholders from within the plant to develop “tailor-made” intervention strategies for maintenance performance improvement. Design/methodology/approach The study employed two focus group workshops to ascertain issues facing the maintenance department and identify intervention strategies. The final phase of the study employed fuzzy Delphi method (FDM) to prioritize and rank the intervention strategies for performance improvement. Findings The first focus group workshop identified 106 issues which could be classified under aspects of spare parts (n=8), equipment (n=14), communication (n=12), non-technical resource (n=8), health, safety and environment (n=4), technical skills and recruitment (n=27), and handling and procedures (n=33). Based on these findings, the second focus group revealed 28 significant performance initiatives to improve the issues identified for maintenance performance improvement. Through the FDM, 18 performance initiatives were ranked and prioritized. Performance improvement through leadership category leads the overall initiatives followed by equipment maintenance management, talent management, work environment and vendor management. Research limitations/implications Interesting implications for maintenance management theory would be realized if future research were able to demonstrate that certain aspects or dimensions were related to high performing plant maintenance, and not with low performing ones. Apparently, the present study is not able to provide this clue because it is merely a case study of a single company. Practical implications As ILBP attempts to implement maintenance performance improvement, it is pertinent for the management to understand the relevant performance issues and concerns. The appropriate enablers have been identified and must be initiated to chart the strategic role of their maintenance organization. Social implications This study contributes toward further understanding of the maintenance performance management. It has demonstrated the need of organizations to make infrastructural investments such as quality leadership, employee training and empowerment, to name a few, to strategically enhance their maintenance capabilities. Originality/value This study uses the FDM for the decision-making process of improving plant maintenance performance. It adds value to the body of knowledge of plant operation management.

Maintenance strategy for public-rented residential building: a case study in Jakarta, Indonesia

2017 ◽  
Vol 7 (1) ◽  
pp. 99-110 ◽  
Author(s):  
Putri Arumsari ◽  
Ayomi Dita Rarasati
Keyword(s):  
Quantitative Methods ◽  
Residential Buildings ◽  
Descriptive Analysis ◽  
Residential Building ◽  
Maintenance Management ◽  
Maintenance Strategy ◽  
Content Type ◽  
Qualitative And Quantitative Methods ◽  
Building Maintenance ◽  
The Creation

Purpose Several public-rented residential buildings in the Jakarta province are in slum conditions. The purpose of this paper is to propose an alternative maintenance strategy to be adopted by public-rented residential buildings to avoid the creation of slum conditions. Design/methodology/approach Qualitative and quantitative methods were adopted. The research first identified factors in maintenance management that affect the physical condition of a building through literature review and preliminary interview with the building occupants and building staffs. The factors are then used to develop a questionnaire that is distributed to 856 respondents in four buildings in East Jakarta. Only 552 completed questionnaires were used to identify the dominant factors through descriptive analysis by calculating the percentage of each answer. Findings The research found that the dominant factors in maintenance management, which influence the creation of slums condition in public-rented residential building are the level of damage and quality deterioration of the building material and the level of building maintenance budget availability. Research limitations/implications The maintenance situation and regulation regarding public-rented residential buildings in other provinces in Indonesia may not be the same with Jakarta Province due to the local autonomy and local problems. Therefore, the result from this research might not be applicable in other provinces in Indonesia. Originality/value This research identifies the factors in maintenance management, which affect the creation of slum conditions in public-rented residential buildings so that necessary maintenance measures can be carried out by the agency in charge.

scholarly journals Optimising maintenance cost by prioritising maintenance of facilities services in residential buildings

2019 ◽  
Vol 26 (8) ◽  
pp. 1593-1607
Author(s):  
Cheong Peng Au-Yong ◽  
Shirley Jin Lin Chua ◽  
Azlan Shah Ali ◽  
Matthew Tucker
Keyword(s):  
Regression Model ◽  
Residential Buildings ◽  
Value Added ◽  
Peninsular Malaysia ◽  
Lower Percentage ◽  
Maintenance Cost ◽  
Extensive Literature ◽  
Structured Interviews ◽  
Content Type ◽  
Cost Variance

Purpose The purpose of this paper is to illustrate the maintenance prioritising for facilities services in high-rise residential buildings in Peninsular Malaysia. Maintenance prioritisation is becoming more prominent in the building maintenance industry due to budget constraints, poor maintenance management and to yield better maintenance performance. Design/methodology/approach Two main categories with eleven facilities services that require maintenance were identified through extensive literature review. A total of 321 returned questionnaires were analysed to distinguish the relationship between the maintenance priority and cost variance. Semi-structured interviews were then conducted to validate the findings. Findings The findings revealed that five essential facilities services were significantly correlated to cost variance and a regression model which examines the probability of over-budget was developed. Meanwhile, the interviews recognised that maintenance prioritisation has impact towards maintenance cost. Research limitations/implications This research focusses on the maintenance priorities of facilities services and their effects to maintenance cost. However, it is undeniable that the maintenance cost can be affected by other factors, contributing to a lower percentage of the total variance in the regression model. Thus, it creates research opportunity to study the factors (i.e. manpower, materials, wear and tear, etc.) affecting the variance of maintenance cost. Practical implications This study is useful to property managers in efforts to enhance the cost performance via appropriate maintenance prioritisation. The essential facilities services should be highly prioritised compared to the value-added facilities services. Originality/value The paper signifies the importance of maintenance prioritisation. It serves as a guide to plan and execute maintenance planning in a more logical way within budget and time constraints.

Benchmarking maintenance performance in select agro-based industry

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Balasaheb Shahaji Gandhare ◽  
Milind M. Akarte
Keyword(s):  
Hierarchical Modeling ◽  
Evaluation Criteria ◽  
Maintenance Management ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Management Area ◽  
Overall Performance ◽  
Hierarchy Process ◽  
Level Group ◽  
Maintenance Performance

PurposeThis paper demonstrates a multi-criteria analytic hierarchy process (AHP) framework for evaluating and benchmarking maintenance performance in the select agro-based industry.Design/methodology/approachInitially, 20 maintenance practices (criteria) have been identified after a detailed literature review and discussion with the agro-based industry (sugar, textile and dairy industry) executives. These are then grouped into six maintenance management areas referred to as group criteria. The multi-criteria methodology consists of three steps: criteria identification, hierarchical modeling and data collection and maintenance performance evaluation, and benchmarking. The multi-criteria methodology proposed in this work facilitates two ways of carrying out benchmarking: (1) within the agro-based industry and (2) between the agro-based industry. The methodology has been explained by taking a case example of 45 agro-based industries (18 dairy, 13 sugar and 14 textile) from the western region of India. The sensitivity analysis of the model has been performed to ascertain the robustness of the results.FindingsThere is a difference in the maintenance performance across the agro-based industries due to different maintenance practices perceived differently.Research limitations/implicationsThe outcome of the model is mainly given by the judgments of the agro-based industry executives. It is also sensitive to any change in the relative importance to the evaluation criteria or the perception about the maintenance performance.Practical implicationsThe study contributes in identifying the weakness, if any, by comparing the agro-based industry under investigation with the benchmark factory at three levels, namely, overall performance (factory level), group criteria (maintenance management area level) and criteria (maintenance practice level) allowing further improvement.Originality/valueThe methodology assists in better decision-making and in improving maintenance performance.

Analisis Pengaruh Kecerdasan Intelektual Terhadap Kemampuan Akuntansi dengan Kecerdasan Emosional dan Spiritual sebagai Pemoderasi

2018 ◽  
Vol 16 (1) ◽  
pp. 1
Author(s):  
Ria Manurung
Keyword(s):  
Data Analysis ◽  
Graduate Program ◽  
Descriptive Analysis ◽  
Research Result ◽  
Secondary Data ◽  
Spiritual Intelligence ◽  
Primary Data ◽  
Moderating Variables ◽  
Use Of Data ◽  
Independent Variable

Research conducted to obtain empirical evidence how the influence of independent variables of intellectual intelligence to accounting with moderating variables of emotional and spiritual intelligence. The research method used is descriptive quantitative with explanatory descriptive or explanatory research. This method is an explanatory research that proves the existence of causal relationship of independent variable (independent variable) that is intellectual intelligence; moderating variable (emotional and spiritual intelligence); and dependent variable (accounted dependent variable). Research begins by conducting library search, followed by primary data collection conducted by using questionnaires and secondary data through data analysis. And for the use of data analysis consists of descriptive analysis, classical assumption test and verification analysis with the method of Moderated Regression Analysis (MRA). This study is a census study with homogeneous and limited population of 92 students, all students of Accounting Graduate Program at UNSOED. Conclusion of research result that is: (1) Intellectual intelligence have influence either positively or signifikan to accountancy. Thus intellectual intelligence can lead students to more easily understand accounting, (2) Intellectual intelligence can be strengthened by emotional intelligence on accounting both positively and significantly. (3) Spiritual intelligence can strengthen the influence of intellectual intelligence on accounting both positively and significantly.

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