The European standards and guidelines for internal quality assurance

2017 ◽  
Vol 29 (2) ◽  
pp. 342-356 ◽  
Author(s):  
Maria J. Manatos ◽  
Cláudia S. Sarrico ◽  
Maria J. Rosa
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Management Practices ◽  
Holistic Approach ◽  
Management Model ◽  
Internal Quality ◽  
Content Type ◽  
Quality Management Model ◽  
Standards And Guidelines

Purpose The authors’ thesis statement is that the literature on quality management in higher education is evolving towards an idea of integration. Considering Part 1 of the Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG) (ENQA, 2009) to be a framework for the implementation of quality management practices in universities, the purpose of this paper is to understand whether the ESG represent a truly integrated quality management model. Design/methodology/approach The authors analyse the content of the ESG taking into account three levels of analysis: the process level, the organisational level and the quality management principles level. Findings The analysis shows that the ESG are a quality management model, covering different processes, organisational levels and quality management principles. This is despite not being a truly integrated quality management model. Indeed, the ESG are mainly focussed on teaching and learning and on support processes, neglecting other processes of universities, such as research and scholarship and the third mission. In addition, they leave aside quality management principles more directly linked with a systemic and holistic approach to quality, such as the system approach principle. Originality/value The paper presents a new analysis of a much discussed quality management model for higher education. It explores the ESG in the light of the concept of integration, discussed according to a new framework of analysis. It also highlights the importance of a broader reflection on these standards and of their integration in the management systems of institutions.

Expanding the Application of EFQM model for Institutional Accreditation of Educational Organizations

2021 ◽  
Vol 8 (1) ◽  
pp. 289-295
Author(s):  
Nabi Yskak
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Higher Education Institutions ◽  
Educational Organizations ◽  
Institutional Accreditation ◽  
Efqm Model ◽  
Standards And Guidelines ◽  
European Foundation

Relevance of this article topic consists in the necessity to find some alternative to the existing practice of using of the 2015 Standards and Guidelines for Quality Assurance in the EHEA (ESG-15) for accreditation of educational organizations in Kazakhstan. This study purpose is to develop the ways of expanding the European Foundation for Quality Management (EFQM) use for institutional accreditation of universities. Methods: comparativ analysis, formalization method. Results: 1) the genesis, functions and levels of educational organizations’ accreditation in Kazakhstan are described; 2) existence of the link between EFQM and ESG-15 is proved, however, EFQM is more adapted to institutional accreditation of higher education institutions; and 3) it is shown if formalized data are used to prescribe the scores when filling in the RADAR matrix, then filling in the RADAR matrix will be easier, and subjectivity will decrease, and accuracy will increase.

scholarly journals A study of quality management practices in nursing in universities in Australia

2003 ◽  
Vol 26 (1) ◽  
pp. 194 ◽  
Author(s):  
Mary Cruickshank
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Management Practices ◽  
Hospital Setting ◽  
Education Sector ◽  
Total Quality ◽  
Quality Management Practices ◽  
Nursing Culture ◽  
Scant Attention

In Australia,the traditional Quality Assurance approach used in the hospital setting has played an important role in nursing practice.During the past decade, nurses have begun making a paradigm shift from Quality Assurance to Total Quality Management but scant attention has been paid to quality management practices in nursing in the higher education sector. This paper reports on a quantitative study examining the perceptions of nurse academics to the applicability of TQM to nursing in universities. The findings identified how TQM could be applied to suit the nursing culture in the higher education sector.

scholarly journals Quality Management Interconnection of Universitas Pasifik Morotai

2021 ◽  
Vol 4 (2) ◽  
pp. 86
Author(s):  
Irawati Sabban ◽  
Irfan Hi. Abd Rahman
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Management Practices ◽  
Secondary Data ◽  
Management Policy ◽  
Primary Data ◽  
Leadership Studies ◽  
Quality Culture ◽  
Data Source

The purpose of this study is to examine how interconnection practices in management, policy, planning and leadership studies are focused on quality management practices set out in the SPMI at the Universitas Pasifik Morotai (UNIPAS) Quality Assurance Institute (LPM). The research method used in this study is qualitative research. Data needed in this study are primary data and secondary data. The primary data source is the Chairperson of the Universitas Pasifik Morotai (UNIPAS) Quality Assurance Institute as Quality Control and Supervision at the Universitas Pasifik Morotai (UNIPAS). Quality documents as secondary data sources. Quality Assurance, is a proof of Universitas Pasifik Morotai’s commitment to develop a quality culture. The SPMI policy is a written documentation containing an outline of an explanation for understanding, designing, and implementing SPMI in the administration of higher education services to the community so that quality culture is realized. The quality management process at the Universitas Pasifik Morotai (UNIPAS) shows that the four elements of the interconnection of management studies, policy, leadership and planning have a very strong link in the administration of higher education activities at the Universitas Pasifik Morotai (UNIPAS). 

Quality management effects on operating theater's productivity: a participatory action research

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ali Mohammad Mosadeghrad ◽  
Mahnaz Afshari
Keyword(s):  
Action Research ◽  
Quality Management ◽  
Cardiopulmonary Resuscitation ◽  
Participatory Action Research ◽  
Hospital Setting ◽  
Management Model ◽  
Research Approach ◽  
Participatory Action ◽  
Content Type ◽  
Quality Management Model

PurposeThe operating theater (OT) is resource-intensive, costly and assuring its productivity is a high priority. This study aimed to examine a quality management model's effects on a hospital's OT productivity.Design/methodology/approachThe participatory action research approach was used for the intervention. A multidisciplinary quality improvement team was formed. The team improved OT operational processes using an eight-step quality management model. OT’s key performance indicators such as surgical cases, surgical cancellation, bill deductions, successful cardiopulmonary resuscitation, patients' complaints and employees' job satisfaction were collected before the intervention and compared with those of after intervention to determine the efficacy of the quality management model.FindingsApplying a quality management strategy increased surgical patients' number by 14.96%, reduced surgery operations cancellation by 14.6 %, and decreased bill deduction by 44.9%. Besides, successful cardiopulmonary resuscitation increased by 21.17%, patients' complaints reduced by 61.5% and, finally, staff satisfaction increased by 15.6 %. Improved OT productivity resulted in improved financial performance. As a result, the OT revenue has risen by 68.8%.Originality/valueThis study highlights that implementing the right quality management model properly enhances hospitals' productivity. It also offers suggestions on how to implement a quality management model successfully in a hospital setting.

The relationship between soft and hard quality management practices, innovation and organizational performance in higher education

2020 ◽  
Vol 32 (6) ◽  
pp. 1349-1372 ◽  
Author(s):  
Mauro Sciarelli ◽  
Mohamed Hani Gheith ◽  
Mario Tani
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Organizational Performance ◽  
Structural Equation ◽  
Management Practices ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Content Type ◽  
Quality Practices ◽  
The Relationship

PurposeThis study aims to empirically investigate the effects of both soft and hard quality management (QM) on innovation and organizational performance. It also examines the mediating role of hard QM, administrative innovation and technical innovation on the relationship between soft QM and organizational performance in higher education (HE).Design/methodology/approachThe approach of this study is quantitative. The data used to test the hypotheses were obtained through online questionnaire sent to the academic staff of public universities in Naples (Italy). The hypothesized relationships are tested with data collected from 356 respondents by using the partial least squares structural equation modeling technique (PLS-SEM).FindingsThe results show that quality practices improve innovation and organizational performance, while innovation positively impacts organizational performance. The findings also indicate that soft QM affects organizational performance directly and indirectly through hard QM. Hard QM and innovation show a partial sequential mediating effect on soft QM-performance relationshipPractical implicationsIn order to implement quality management properly in HE, directors need to recognize the different roles that soft and hard QM can have on innovation and organizational performance. It is important that higher education institutions (HEIs) allocate resources to establish both types of QM practices to achieve the effectiveness of the whole QM system.Originality/valueDespite the existence of numerous studies on the relationship between QM, innovation and organizational performance in manufacturing and services, studies conducted in higher education are still few. This is one of the earliest studies that adopt the multidimensional approach of QM in HE which could help directors understand the interdependencies and different roles of soft and hard quality practices.

Impact of supply chain quality management practices on operational performance: empirical evidence from manufacturing companies in Vietnam

2019 ◽  
Vol 24 (6) ◽  
pp. 855-871 ◽  
Author(s):  
Anh Chi Phan ◽  
Hao Anh Nguyen ◽  
Phuong Dinh Trieu ◽  
Ha Thu Nguyen ◽  
Yoshiki Matsui
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Management Practices ◽  
Operational Performance ◽  
Internal Quality ◽  
Manufacturing Companies ◽  
Quality Cost ◽  
Content Type ◽  
Future Studies ◽  
Quality Management Practices

Purpose This study aims to investigate the effect of supply chain quality management on operational performance in Vietnamese manufacturing companies. Design/methodology/approach Questionnaire survey is conducted to collect data from Vietnamese manufacturing companies in the electronic/electric industry. Collected data were analyzed by using correlation analysis and hierarchical regression analysis. Findings This study points out the current situation of implementing supply chain quality management practices in Vietnamese manufacturing companies which are more focused on internal quality management practices than upstream and downstream quality management practices. Correlation and regression analyses that demonstrate the significant linkage between supply chain quality management practices and operational performance are confirmed in this study. Upstream and downstream quality management are found to be the significant predictor for high performance on quality, cost and delivery. Research limitations/implications This study has some limitations that can be addressed in future studies. The first limitation is the relatively small sample size due to lack of time and resources. These constraint can be overcome in future works by collecting more data in diverse countries and industries to re-examine the framework. Furthermore, larger sample will allow researchers to apply other statistical methods such as path analysis and structural equation modelling, which would provide interesting results. Another limitation is that the collected data in this paper mainly rely on perceptions of the respondents, which may cause individual bias in analysis. To reduce this type of bias, both subjective and objective measurement of scales, especially performance measures, can be used in future studies. Practical implications This study provides empirical evidences that practitioners can use to improve a specific type of performance, especially in the context of emerging economies. In a turbulent and unpredictable business environment, it is emphasized that quality management should be extended at supply chain level to utilize the capabilities of external partners. In Vietnamese manufacturing firms, implementation of such practices as information technology links, information sharing, supplier involvement and customer involvement would lead to high level of operational performance. Originality/value Supply chain management and quality management are two fields of study that have gained much attention of researchers. However, the concept of supply chain quality management as well as its impact on business performance have not been fully studied, especially in context of a developing country. Through extensive literature review, this study proposes and tests an analytical framework that characterizes supply chain quality management into three elements: internal quality management, upstream quality management and downstream quality management. Subsequently, their impact on quality, cost and delivery are analyzed to provide better understanding of supply chain quality management in Vietnamese context.

Internal quality assurance systems: “tailor made” or “one size fits all” implementation?

2017 ◽  
Vol 25 (3) ◽  
pp. 329-342 ◽  
Author(s):  
Sónia Cardoso ◽  
Maria J. Rosa ◽  
Pedro Videira ◽  
Alberto Amaral
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Internal Quality ◽  
Institutional Characteristics ◽  
Self Assessment ◽  
Content Type ◽  
National Quality ◽  
Relevant Role ◽  
Internal Quality Assurance ◽  
Practical Implications

Purpose This paper aims to look at the characteristics of internal quality assurance (IQA) systems of higher education institutions to understand whether these systems tend to reproduce a given model, externally defined and suggested to institutions, or rather to be shaped by institutions’ features and interests. Design/methodology/approach The study is supported in the analysis of the content of self-assessment reports of 12 internal QA systems certified, in Portugal, between 2012 and 2015. An analysis grid was used based on three categories: IQA systems’ historical framework, structural/managerial component and monitoring, assessment and continuous improvement. Findings Institutions tended to follow a “one size fits all” approach, meaning that external (European and national) quality assurance (QA) references were used in an identical way, giving origin to rather similar IQA systems. Institutional characteristics do not seem to have played a relevant role, eventually due to institutions’ will to obtain their systems’ certification and, thus, achieve a light-touch external QA. Research limitations/implications The study was based on the analysis of only certified IQA systems and relies on document analysis. It would be interesting to also include non-certified systems, in a comparative perspective, complemented with data deriving from interviews and/or questionnaires with some of the actors involved in the certification process. Practical implications The study provides an understanding of how IQA systems are being implemented in Portugal. Thus, it can be of interest to other institutions as well as to QA agencies. Originality/value The study addresses a topic still relatively absent from research on QA in higher education, being of interest for researchers in the field.

Application of Lean Quality Management in Heat Treatment Industry - An Example of Enterprise N

2014 ◽  
Vol 599-601 ◽  
pp. 2070-2073
Author(s):  
Xue Mei Du ◽  
Wei Lei ◽  
Jing Yu Ding ◽  
Nai Jia Wang
Keyword(s):  
Heat Treatment ◽  
Quality Assurance ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Process Control ◽  
Management Model ◽  
Proposed Model ◽  
Quality Management Model ◽  
Defect Process ◽  
The Cost

Based on the fact that there is little advanced quality management methods applied in heat treatment industry, this paper first analyzes the connotation of lean quality management and then proposes lean quality management model comprising four parts of standards execution with zero defect, process control by quantification, quality assurance by Kanban method and orientation of customer satisfaction. Furthermore, the paper takes the heat treatment branch of N company as an example to study specific application of lean quality management model in heat treatment industry, and the effect shows that the proposed model can improve key quality elements of heat treatment and meanwhile reduce the cost a lot.

scholarly journals How the Triangle of Bologna Quality Assurance, a National Legal Framework and Internal Quality Enhancement Supports Institutional Improvement

SEEU Review ◽  
2017 ◽  
Vol 12 (1) ◽  
pp. 113-124
Author(s):  
Kareva Veronika ◽  
Dika Zamir ◽  
Henshaw Heather ◽  
Memedi Xhevair
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Higher Education Institutions ◽  
Good Practice ◽  
Legal Framework ◽  
Internal Quality ◽  
Policy Makers ◽  
International Trends ◽  
Standards And Guidelines ◽  
The Impact

Abstract The Republic of Macedonia (RM) has been a part of the Bologna process since 2003. The Ministry of Education, law and policy makers and higher education institutions have actively engaged with its main concepts. In parallel with this, since the adoption of the law on higher education in 2008 and the reform of the Accreditation and Evaluation Board, there have been numerous changes and amendments culminating in the fast-tracked adoption of a new law at the beginning of 2015. Some of its solutions created a huge debate among the academic community, other intellectuals and students themselves, resulting in the postponement of that law and a kind of legal vacuum. In such turbulent circumstances, individual higher education institutions had to consider how and to what extent to adopt and develop relevant standards and guidelines, comply with the legal framework and promote good practice. The aim of this paper is to present how these three aspects, Bologna standards and guidelines for Quality Assurance (QA), a national legal framework and an institutional approach are being reflected, merged and implemented at a relatively young higher education institution. It questions the impact of these three elements on each other and how one institution’s drive for improvement is affected. This is done through a qualitative analysis of the three-fold perspectives. The conclusions and recommendations are expected to be of use to policy makers in the country and region as they evaluate how international trends and good practice fit into the socio-economic and political conditions of RM and similar countries. At the same time, it can demonstrate how far institutional quality assurance and progress can be implemented and recognized in the country itself and by some international stakeholders. It can also prove that the South East European University (SEEU) is a national leader in this field as RM has no functioning QA evaluation system, while SEEU has managed to create a well structured and operating one, based on international and institutional experiences.

scholarly journals IMPLEMENTING QUALITY ASSESSMENT OF HIGHER EDUCATION ACCORDING TO THE STANDARDS AND GUIDELINES FOR QUALITY ASSURANCE IN THE EUROPEAN HIGHER EDUCATION AREA (ESG): BEST PRACTICES

2020 ◽  
pp. 83-92
Author(s):  
Olga Anisimova ◽  
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Assessment ◽  
Internal Quality ◽  
Quality Of Education ◽  
External Quality ◽  
European Higher Education Area ◽  
Standards And Guidelines ◽  
European Higher Education

The article examines the Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG) and their implementation for external quality assessment of higher education. An analysis of the activities of agencies to assess the quality of education, the main forms and tools of its implementation are carried out. It is established that the ESG were adopted in 2005 by the Ministers responsible for higher education. The ESG have been constantly revised and improved, and the version adopted in 2015 is currently in force. They consist of three parts: standards and recommendations for internal quality assurance (10 items); standards and recommendations for external quality assurance (7 items); standards and recommendations for quality assurance agencies (7 items). In the framework of the Bologna Process, since 2003 it has been determined that the main responsibility for the quality of higher education services lies with the HEIs themselves, which conduct the internal quality assessment, i.e. they implement a set of measures and procedures to ensure the quality of proposed educational programs and services. Certain criteria, which are determined both by the HEI itself and by the agencies for assessing the quality of education are used. The main function of external assessment of the quality of education is to provide feedback and recommendations to the HEIs and objective and unbiased information to stakeholders. The principles, procedures and criteria for assessing the quality of education should apply to all methods of providing educational services and teaching. It should be noted that the ESG are not quality standards as such, they do not define quantitative criteria or regulate the implementation process, they are guidelines that define the main areas that need special attention to ensure quality services and create a favorable educational environment.

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