Training and development research in tourism and hospitality: a perspective paper

2020 ◽  
Vol 75 (1) ◽  
pp. 256-259
Author(s):  
Bruce Tracey ◽  
Magdalena Petronella (Nellie) Swart
Keyword(s):  
Design Methodology ◽  
Employee Training ◽  
Training And Development ◽  
Tourism Industry ◽  
Content Type ◽  
The Future ◽  
To Come ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality ◽  
Systems Framework

Purpose The purpose of this paper is to discuss the evolution of the training and development field and present our projections for future inquiry in this important domain. Design/methodology/approach This submission is intended for possible publication as a perspective article as per the editor’s call regarding the Platinum Jubilee; thus, it is a brief review of the focal topic and projection of the future. Findings Employee training and development will continue to be a priority for the hospitality and tourism industry. The systems framework has been clearly established, but it is evident that additional inquiry is needed to explain how the various framework elements are related. In the decades to come, this framework will be expanded to account for the complexities that emerge from the prolific growth in information and resources for supporting training and development. Research limitations/implications While based on decades of previous research, it is always difficult to predict the future, especially 75 years out. Originality/value This paper offers a research primer on the focal topic and prescription for future efforts.

Natural disasters, terrorism, and civil unrest: crises that disrupt the tourism and travel industry-a brief overview

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rosalyn D. Harrington
Keyword(s):  
Design Methodology ◽  
Tourism Industry ◽  
Paper Briefly ◽  
Content Type ◽  
Civil Unrest ◽  
The Media ◽  
To Come ◽  
Travel Industry ◽  
Tourism And Hospitality ◽  
Collaborative Efforts

Purpose The purpose of this paper is to provide a summary of how disasters, natural and human induced disasters, terrorist attacks, civil and political unrest and other crises affect tourism positively and negatively. Design/methodology/approach This paper briefly analyzes case studies to establish the underpinnings of tourism disruption in the midst of disasters and crises. Findings This paper outlines how various crises and disasters affect the tourism industry and what processes can be used to enhance or restructure the industry through communication plans, the media and stakeholder collaborative efforts. Originality/value While disasters and crises are not new, this paper offers a series of recommendations and insights to help quickly restore a normal state of tourism and hospitality functioning and build a more resilient path for tourism for generations to come.

Ninety days convert recruits into hosts at Edwardian Group London

2014 ◽  
Vol 22 (2) ◽  
pp. 15-18
Keyword(s):  
Crucial Role ◽  
Design Methodology ◽  
Training And Development ◽  
Social Implications ◽  
Content Type ◽  
The Future ◽  
First 90 Days ◽  
Practical Implications

Purpose – Describes the various approaches taken to training and development at Edwardian Group London, a group of hotels. Design/methodology/approach – Examines the reasons for the training, the form it takes and the results it has achieved. Findings – Emphasizes the importance the company attaches to training in the first 90 days of an employee's tenure, when recruits receive general induction training plus training specific to their area of operation. Practical implications – Outlines how the company spots and develops its managers of the future. Social implications – Highlights the crucial role of training in ensuring that hotel guests have the best possible stay. Originality/value – Provides a thorough examination of the various forms of training at Edwardian Group London.

scholarly journals “Tourism for all?” Considering social tourism: a perspective paper

2019 ◽  
Vol 75 (1) ◽  
pp. 61-64 ◽  
Author(s):  
Scott McCabe
Keyword(s):  
Design Methodology ◽  
Tourism Industry ◽  
Conceptual Approach ◽  
Content Type ◽  
Concise Overview ◽  
The Future

Purpose This paper aims to outline the context for social tourism as an approach that can help deliver societal goals, such as reducing inequalities, as well as benefits for deserving beneficiaries and the tourism industry. The paper highlights how social tourism can develop in the future. Design/methodology/approach The paper takes a conceptual approach to discuss these issues. Findings This paper finds that there is a great deal of potential for social tourism to contribute to the future sustainability in the tourism industry. Originality/value This paper provides a concise overview of the topic of social tourism and a model that can help researchers and other readers to understand the ways that social tourism can contribute towards a more sustainable and equitable tourism future.

scholarly journals Stimulating satisfaction and loyalty: transformative behaviour and Muslim consumers

2020 ◽  
Vol 32 (9) ◽  
pp. 2903-2923
Author(s):  
Naushad Mohamed ◽  
Babak Taheri ◽  
Anna Farmaki ◽  
Hossein Olya ◽  
Martin Joseph Gannon
Keyword(s):  
Complexity Theory ◽  
Consumer Satisfaction ◽  
Qualitative Comparative Analysis ◽  
Tourism Industry ◽  
Destination Image ◽  
Future Research ◽  
Content Type ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality ◽  
Practical Implications

Purpose This study aims to investigate the combinations of religiosity, cosmopolitanism and perceived destination image leading to satisfaction and loyalty amongst Muslim consumers within the Maldivian tourism and hospitality context. Design/methodology/approach Using fuzzy-set qualitative comparative analysis (fsQCA), this study reveals that diverse combinations of religiosity, cosmopolitanism and destination image dimensions stimulate satisfaction and loyalty in Muslim consumers. Findings Multiple recipes can be used to design compelling destinations that balance the desire for religiosity and cosmopolitanism characteristic of contemporary Muslim consumers. The results confirm the applicability of complexity theory in explaining Muslim consumer behaviour within the Islamic destination context. Practical implications Several implications for the hospitality and tourism industry are drawn from the results, with suggestions for future research provided. Each fsQCA recipe identifies distinct suggestions to shape the design of destination attributes and hospitality offerings to stimulate consumer satisfaction and loyalty. Originality/value Complexity theory was applied to assess the complex causal relationships among Muslim consumers’ religiosity, perceived destination image, cosmopolitanism, satisfaction and loyalty.

How automation and digital disruption are shaping the workforce of the future

2019 ◽  
Vol 18 (6) ◽  
pp. 242-245
Author(s):  
Debora Card ◽  
Craig Nelson
Keyword(s):  
Design Methodology ◽  
Skills Gap ◽  
Multiple Sources ◽  
Content Type ◽  
Future Of Work ◽  
The Us ◽  
The Future ◽  
Digital Disruption ◽  
To Come ◽  
It Skills

Purpose With the US unemployment rate at 50-year lows and the increased use of automation expected to force organizations to replace or retrain over 25 per cent of their workforce, enterprises need new ways to re-skill employees to prepare for future needs. Design/methodology/approach The authors spoke with HR leaders of different enterprises to see how they will adapt to the future of work with the combination of automation in the workplace. After gaining insights from multiple sources, they were able to come to some conclusions on how the future of work is shaping up to be. Findings After gaining insights, they were able to find that companies that seek to combine the best of human ingenuity, empathy and change resilience with the prudent use of automation and re-skilling will be leading the workforce of the future. Originality/value This paper from ISG was created to give insights into Strategic HR Review from real customers and research conducted. This paper gives valuable insights on how enterprises are actually re-skilling employees to adapt to the rise of automation and IT skills gap.

Online tourism and hospitality distribution: a perspective article

2019 ◽  
Vol 75 (1) ◽  
pp. 290-293 ◽  
Author(s):  
Peter O’Connor
Keyword(s):  
Design Methodology ◽  
Future Scenarios ◽  
Content Type ◽  
Future Developments ◽  
The Future ◽  
Industry Practice ◽  
Prior Literature ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality ◽  
Practical Implications

Purpose Critically examining the development of online distribution in hospitality and tourism, this paper aims to speculate on likely future developments for the next decades. Design/methodology/approach The article review prior literature, combining themes with industry insights to speculate about the future. Findings The paper speculates on likely future scenarios for online distribution in hospitality and tourism, including further consolidation of major players, blurring of lines between organization types and the substitution of existing systems by mainstream e-commerce players. Research limitations/implications This paper provides a baseline analysis of the development of online distribution for use by future researchers. Practical implications This study speculates about likely future scenarios in hospitality and tourism distribution and their implications for industry practice. Originality/value To the best of the author’s knowledge, this is the first attempt to extrapolate the likely future of hospitality and tourism online distribution and its implications for industry.

scholarly journals The future of tourism destination management: building productive coalitions of actor networks for complex destination development

2020 ◽  
Vol 6 (3) ◽  
pp. 213-218
Author(s):  
Stefan Hartman ◽  
Ben Wielenga ◽  
Jasper Hessel Heslinga
Keyword(s):  
Design Methodology ◽  
Evolutionary Process ◽  
Organizational Structures ◽  
Tourism Industry ◽  
Tourism Destination ◽  
Content Type ◽  
The Future ◽  
Field Notes ◽  
Actor Networks

Purpose The purpose of this paper is to develop an enhanced understanding of the evolution of actor networks for destination development. Design/methodology/approach The paper is based on observations and field notes of the authors regarding evolving organizational structures in the Dutch tourism industry and the conceptualization of this stepwise evolutionary process. Findings The authors observe and conceptualize recurring patterns in the ways in which coalitions emerge and develop (Figure 1) and which activities they pursue. Originality/value New insights are provided into the emergence and evolution of multi-actor networks that are driven by sustainable destination development. These insights are useful learnings for other destinations that pursue similar goals.

scholarly journals COVID-19: potential effects on Chinese citizens’ lifestyle and travel

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jun Wen ◽  
Metin Kozak ◽  
Shaohua Yang ◽  
Fang Liu
Keyword(s):  
Public Health ◽  
Hospitality Industry ◽  
Travel Behaviour ◽  
Tourism Industry ◽  
Consumption Patterns ◽  
Content Type ◽  
The Future ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Chinese Travellers

Purpose The 2019 novel coronavirus (COVID-19) outbreak is projected to have adverse consequences on the global tourism and hospitality industry. This paper aims to examine how the outbreak may alter Chinese tourists’ lifestyle choices, travel behaviour and tourism preferences in the short and long term. Design/methodology/approach This paper is based on the synthesis of news broadcasted by several media outlets to be supported by an overview of the related literature on tourism marketing, tourism management and tourist behaviour. The authors’ experiences investigating trends in tourism and hospitality at the local and international level have also contributed to the study. Findings This paper predicts that COVID-19 will likely affect Chinese travellers’ consumption patterns, such as the growing popularity of free and independent travel, luxury trips and health and wellness tourism. New forms of tourism including slow tourism and smart tourism may also drive future tourism activities. Such changes are likely to force businesses to reconsider their service designs and distribution channels. Research limitations/implications While Chinese and other potential visitors rethink how they travel, professionals, too, should reflect upon how to bring positive or negative changes to the tourism industry following this pandemic. Subsequent research should also consider how to mitigate the effects of similar public health crises in the future. Practical implications Recommendations for industry practitioners and policymakers focus on tailoring travel arrangements to tourists’ backgrounds. The suggestions may help to alleviate outbreak-related stress, offer travellers newly enriching experiences and partially mitigate the effects of COVID-19 on the tourism and hospitality industry. These recommendations can also apply more broadly to global tourist markets. Social implications The COVID-19 outbreak has already brought significant impacts to nearly every society and industry. Tourism scholars and practitioners should carefully consider this tragedy and how it may inform industry and social practices. This and other public health crises represent sterling opportunities to view the industry holistically in terms of its effects on the environment, climate and travellers themselves. Originality/value This paper presumably represents a frontier study, critically examining the possible impacts of COVID-19 on Chinese travellers’ consumption patterns and how the tourism and hospitality industry may respond to such changes in the future.

scholarly journals Trends in family tourism

2015 ◽  
Vol 1 (2) ◽  
pp. 141-147 ◽  
Author(s):  
Heike A. Schänzel ◽  
Ian Yeoman
Keyword(s):  
Design Methodology ◽  
Tourism Industry ◽  
Social Structures ◽  
Content Type ◽  
Geographically Dispersed ◽  
New Family ◽  
Global Mobility ◽  
The Family ◽  
The Future ◽  
Family Memories

Purpose Families represent a large and growing market for the tourism industry. Family tourism is driven by the increasing importance placed on promoting family togetherness, keeping family bonds alive and creating family memories. Predictions for the future of family travel are shaped by changes in demography and social structures. With global mobility families are increasingly geographically dispersed and new family markets are emerging. The purpose of this paper is to discuss the trends that shape the understanding of families and family tourism. Design/methodology/approach This paper examines ten trends that the authors as experts in the field identify of importance and significance for the future of family tourism. Findings What emerges is that the future of family tourism lies in capturing the increasing heterogeneity, fluidity and mobility of the family market. Originality/value The paper contributes to the understanding about the changes taking place in family tourism and what it means to the tourism industry in the future.

Diversity in tourism: a perspective article

2020 ◽  
Vol 75 (1) ◽  
pp. 29-32
Author(s):  
Freya Higgins Desbiolles
Keyword(s):  
Creative Thinking ◽  
Design Methodology ◽  
Tourism Industry ◽  
Content Type ◽  
Diversity And Inclusion ◽  
Sustainable Future ◽  
The Future ◽  
Sustainable Futures ◽  
Changing World

Purpose This paper aims to consider growing calls for diversity and inclusion in tourism scholarship, practices and operations. It briefly overviews evolution in the thinking on diversity in tourism and considers issues arising for the future. Design/methodology/approach Drawing on theories of intersectionality and decolonial thinking, this paper offers a review of the evolution of thinking on diversity in tourism. Findings Diversity is essential to the future of tourism to build more just, equitable and sustainable futures. Research limitations/implications The tourism academy and the tourism industry must engage in all forms of diversity to respond to a rapidly changing world. Engagement with diversity also allows for innovative and creative thinking that will be essential for a just and sustainable future. Originality/value This paper addresses an under-studied development in tourism: transitions to diversity. It reviews concepts emerging in tourism scholarship, including intersectionality and decolonial thinking. These are essential tools for understanding diversity in tourism and developing just and sustainable futures.

Sign in / Sign up

Export Citation Format

Share Document