The Design of Customer Satisfaction Analysis Model Based on Hierarchical Fuzzy System

Author(s):  
Huiyu Cao ◽  
Bin Liu ◽  
Jianmin He
Author(s):  
Yoshioka Tsuyoshi

Market capitalization is one of the most important indicators for gauging the value of a company. Normally, improving financial data increases market capitalization. However, because there are numerous financial data, it is important to derive high-priority financial data items whose improvement can increase market capitalization. To achieve this, in this study, a method was developed using a remodeled customer satisfaction analysis model with financial data of the companies that make up the Nikkei 225. A graph was created with the correlation coefficient on the horizontal axis and the deviation value of each financial data item on the vertical axis, and then the financial data items plotted in the lower right corner of the graph were extracted. Using this method, it is possible to derive high-priority financial data items to increase market capitalization from numerous financial data.


Author(s):  
Yoshioka Tsuyoshi

Market capitalization is one of the most important indicators for gauging the value of a company. Normally, improving financial data increases market capitalization. However, because there are numerous financial data, it is important to derive high-priority financial data items whose improvement can increase market capitalization. To achieve this, in this study, a method was developed using a remodeled customer satisfaction analysis model with financial data of the companies that make up the Nikkei 225. A graph was created with the correlation coefficient on the horizontal axis and the deviation value of each financial data item on the vertical axis, and then the financial data items plotted in the lower right corner of the graph were extracted. Using this method, it is possible to derive high-priority financial data items to increase market capitalization from numerous financial data.


2020 ◽  
pp. 1-13
Author(s):  
Zengming Zhao ◽  
Wenting Chen

Monetary policy is an important means for a country to regulate macroeconomic operations and achieve established economic goals. Moreover, a reasonable monetary policy improves the efficiency of financial operations on a global scale and effectively resolves the financial crisis. At present, scholars from various countries have begun to pay attention to the issue of differentiated formulation of monetary policy among regions. This paper combines machine learning to construct a monetary policy differentiation effect analysis model based on the GVAR model. Moreover, this paper uses the gray correlation analysis method to obtain the gray correlation matrix between industries, and then introduces the industry’s own characteristics, industry relevance and macroeconomic factors into the macro stress test of credit risk. In addition, this paper constructs a conduction model based on the industry GVAR model, and uses the first-order difference sequence of GDP growth rate, CPI growth rate and M2 growth rate of each economic region to construct a GVAR model to test the impulse response function. The results of the test show that the monetary policy shocks of various economic regions are significantly different. All in all, the research results show that the performance of the model constructed in this paper is good.


2021 ◽  
pp. 88-93
Author(s):  
Nurmaidah Ginting ◽  
Mila sari Br Ginting ◽  
, Ine Selvia Br Tarigan

in this study is to find out how the influence of service quality, price and promotion on customer satisfaction with the aim of testing and analyzing the effect of service quality, price and promotion on customer satisfaction at PT. Benua Trans Maju Bersama Cabang Medan. The research was started in October 2020 – May 2021. In this study, the researcher used quantitative research techniques with the type of research being descriptive quantitative and the nature of the research was descriptive explanatory research. The population in this study were all customers has 223 customers. where validity and reliability were first tested in order to determine whether a questionnaire was valid or not, and researchers did it to 30 customers and the rest were 143 customers as a sample test. Then it is processed using the classical assumption test which includes: normality test, multicollinearity test, and heteroscedasticity test. The data analysis model in this study uses multiple regression analysis. The conclusion from the results of this study is that there is a service quality partially positive and significant effect on customer satisfaction. The price partially positive and significant effect on customer satisfaction. Promotion positive and significant effect on customer satisfaction Simultaneously the variables of service quality (X1), price (X2) and promotion (X3), there is a positive and significant influence on customer satisfaction (Y).


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