Performance Analysis Of A CSMA/CD With Prioritized Access Waiting Time

Purpose - This study aims to determine the suitability of the level of perception and expectations ofthe patients with the services provided Padang Panjang Hospital and to determine whichservices should be prioritized to be improved. In addition, the aim was also to determinethe priority level competitive when compared with its peers. The calculation result of Servicequality analyze that all of attributes have gap score average -0.38. Results of priorityattributes with analysis Importance of Performance Analysis include: 6 attributes with the highest gap score: 1) Health workers respond to services immediately when needed(-1.21), 2) Completeness of supporting facilities in hospitalization (bed, chair, air conditioner, etc.)(1.06), 3) Hospitals have clear health service information (0.83), 4) Cleaning Service is always available(-0.63), 5) Waiting time for transaction services at the cashier fast and accurate(-0.59), and 6) Conformity of the results of services obtained with those that should be provided at the inpatient installation(0.47).This priority will be input to the hospital as a consideration to improve service quality. Keywords: Service Quality, SERVQUAL, IPA

Download Full-text

Performance level analyses of public transportation using importance-performance analysis method

MATEC Web of Conferences ◽

10.1051/matecconf/201814702001 ◽

2018 ◽

Vol 147 ◽

pp. 02001 ◽

Cited By ~ 1

Author(s):

Nursyamsu Hidayat

Keyword(s):

Information Systems ◽

Performance Analysis ◽

Service Quality ◽

Travel Time ◽

Decision Maker ◽

Waiting Time ◽

Public Transportation ◽

Analysis Method ◽

Bus Stop ◽

Bus Travel Time

Yogyakarta, one of the middle cities in Indonesia, has been developing BRT system named Trans Jogja to reduce growth of motorization. However, the performance tends to decrease year by year, therefore the system and management upgrading must be carried out continuously to restore public trust. This research tries to investigate public satisfaction, their expectation, and some attributes considered important based on public’s perspective using IPA method that can be used as useful information systems to evaluate service quality by prioritizing or focusing on areas where improvement is needed. The results reveal that decision maker must focus and allocate their resources to improve Trans Jogja system on the following attributes: a) keep punctuality, b) shorten waiting time in the bus stop, c) improve bus comfort, d) provide safety for child passenger, e) improve bus stop comfort, f) create new bus route to enlarge accessibility, and g) shorten bus travel time.

Download Full-text

Performance measures of parallel tandem open queueing network

International Journal of Pervasive Computing and Communications ◽

10.1108/ijpcc-03-2020-0012 ◽

2020 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Banu Priya ◽

Rajendran P.

Keyword(s):

Performance Analysis ◽

Waiting Time ◽

Queueing Network ◽

Performance Measure ◽

Tandem Queue ◽

Content Type ◽

Average Waiting Time ◽

Open Queueing Network ◽

And Performance ◽

System Average

Purpose The authors consider parallel four-state tandem open queueing network. The queue capacity is infinite. Passenger arrival rate is Poisson distribution and service rate is exponential distribution. The queue is constructed in the form of tandem queue, and each and every queue of tandem queue is single server (M/M/1) queue. In tandem queue, passengers will leave the system once they receive service from both the states. The purpose of this paper is to provide performance analysis for four-state tandem open queue network, and a governing equation is formulated with the help of transition diagram. Using Burke theorem, the authors formulated equation for average number of passenger in the system, average waiting time of passenger in the system, average number of passenger in the queue and average waiting time of passenger in the queue. Design/methodology/approach This paper used Burke’s theorem. Findings In this paper, performance analysis is done for parallel four-state tandem open queueing network and performance measure solved using Burkes theorem formula. K. Sreekanth et al. has done performance analysis for single tandem queue with three states. In this paper, the authors have done performance analysis for two tandem queues parallel with four states. This four-state tandem open queueing network is suitable for real world applications. This paper can extend for more number of service states and multi-server states according to the application, and in such case, the authors have to prove and explain with numerical examples. This analysis is more useful for the applications such as airports, railway stations, bus-stands and banks. Originality/value In this paper, parallel four-state tandem open queueing network and performance measure has been solved using Burke’s theorem formula.

Download Full-text

MENGUKUR TINGKAT KEPUASAN NASABAH DENGAN ANALISIS TINGKAT KEPENTINGAN DAN KEPUASAN PELANGGAN

Al-KALAM JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN ◽

10.31602/al-kalam.v4i2.967 ◽

2017 ◽

Vol 4 (2) ◽

pp. 62

Author(s):

Mahrawati Mahrawati

Keyword(s):

Quality Improvement ◽

Interest Rate ◽

Performance Analysis ◽

Waiting Time ◽

Sampling Technique ◽

Level Of Service ◽

Bank Performance ◽

Business Activity ◽

Interest Level

There are quite similar reasons for debtors in selecting bank to the reasons in keeping funds. It is not merely concerning interest rate and facilities, service is also an important factor. This factor is greatly important regarding business activity between one bank and others can be said to be the same. The different thing is a matter of services.This research is located in Mandiri Bank Palangka Raya Branch. This research aims to (1) determine and analyze the level of conformity of interest level of service elements according to customers on the performance that has been conducted by Mandiri Bank Palangka Raya Branch (2) to determine customers’ satisfaction on the services that have been given so that it can assist the Mandiri Bank performance to achieve better quality improvement through determination of main priority.The samples are 100 customers of Mandiri Bank Palangka Raya Branch as the respondents using accidental sampling technique, the analysis used is customers’ Importance-Performance analysis. This analysis uses Cartesians Diagram divided into four quadrants. In this research, there are some main considerations by Mandiri Bank Palangka Raya Branch namely (a) Teller attention to the customers, employee willingness to service the customers (b) Waiting time in the queue (c) existence of Mandiri ATM machine (d) Interest rate level given by the bank.

Download Full-text

Kinerja Bus Trans Padang Koridor IV dan Karateristik Penumpangnya

Jurnal Ilmiah Rekayasa Sipil ◽

10.30630/jirs.v18i2.576 ◽

2021 ◽

Vol 18 (2) ◽

pp. 175-185

Author(s):

Salma Wahid Zaidir ◽

Purnawan Purnawan

Keyword(s):

Performance Analysis ◽

Waiting Time ◽

Director General ◽

Load Factor ◽

Final Destination ◽

Bus Stop ◽

Urban Village ◽

Destination Area ◽

Work Trip ◽

Age Range

In order to counterbalance movement of the city is by building mass transportation. However, the number of users who interested in using Trans Padang Corridor IV is relatively low. Analysis of the performance and passengers characteristics of the Trans Padang Corridor IV Bus is useful for improving performance based on the characteristics of the passengers. This study used a quantitative method in the form of observations, interviews, and also questionnaires which were described descriptively. Performance analysis was based on the decision of the Director General of Land Transportation No.SK.687/AJ.206/DRJD/2002. Based on the performance analysis (load factor, headway, waiting time, amount of buses, travel time, speed, capacity and cycle time) only waiting time was in accordance with the reference. For the passengers characteristics dominated by women, age range 36-45 years old, live in Lubuk Buaya urban village, private employee occupation, salary range <Rp. 500,000, do not have personal vehicle, the distance from the house to the bus stop is about 500m-1 km, work trip destination, reach the departure bus stop and final destination on foot, the time took from the departure to the destination is <5 minutes, the location of the departure stop is at the Lubuk Buaya bus stop, the destination area is Lubuk Buaya urban village, and the reasons for choosing the bus are because of the safety and the convenience of the bus.

Download Full-text

ANALISIS MENGUKUR TINGKAT KEPENTINGAN DAN KEPUASAN NASABAH PT. BANK MANDIRI CABANG PALANGKA RAYA

AL-ULUM : Jurnal Ilmu Sosial dan Humaniora ◽

10.31602/alsh.v7i1.4681 ◽

2021 ◽

Vol 7 (1) ◽

Author(s):

Lite Lite

Keyword(s):

Interest Rate ◽

Performance Analysis ◽

Waiting Time ◽

Sampling Technique ◽

Bank Performance ◽

Business Activity ◽

Rate Level ◽

Interest Level

There are quite similar reasons for debtors in selecting bank to the reasons inkeeping funds. It is not merely concerning interest rate and facilities, service is also animportant factor. This factor is greatly important regarding business activity between onebank and others can be said to be the same. The different thing is a matter of services.This research is located in Mandiri Bank Palangka Raya Branch. This researchaims to (1) determine and analyze the level of conformity of interest level of serviceelements according to customers on the performance that has been conducted by MandiriBank Palangka Raya Branch (2) to determine customers’ satisfaction on the services thathave been given so that it can assist the Mandiri Bank performance to achieve betterquality improvement through determination of main priority.The samples are 100 customers of Mandiri Bank Palangka Raya Branch as therespondents using accidental sampling technique, the analysis used is customers’Importance-Performance analysis. This analysis uses Cartesians Diagram divided intofour quadrants. In this research, there are some main considerations by Mandiri BankPalangka Raya Branch namely (a) Teller attention to the customers, employeewillingness to service the customers (b) Waiting time in the queue (c) existence ofMandiri ATM machine (d) Interest rate level given by the bank.

Download Full-text