Automated reference service system at Kyoto University Library

During March 2020, all Swedish universities moved their teaching to an online environment due to the Covid-19 outbreak. Karlstad University Library in Sweden made a number of changes in order to reduce the spread of infection while at the same time maintaining a high level of library services to its users. Opening hours were drastically reduced. All study spaces were closed. Most of the staff were working from home. A new virtual reference desk via Zoom was launched to increase the library office hours. Since things happened fast, the internal staff training was done while at the same time providing the new reference service to the users. Some initial mistakes were made but in general, this ‘learn-as-you-go method’ worked surprisingly well.

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The Design of Reference Service System in Cordova-based Hybrid Frameworks

Tehnicki vjesnik - Technical Gazette ◽

10.17559/tv-20200711105328 ◽

2021 ◽

Vol 28 (4) ◽

Keyword(s):

Service System ◽

Reference Service

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Mengurangi Kecemasan Pemustaka Dalam Proses Penelusuran Informasi Melalui Layanan Virtual Referens di Perpustakaan Perguruan Tinggi

Berkala Ilmu Perpustakaan dan Informasi ◽

10.22146/bip.27224 ◽

2017 ◽

Vol 13 (2) ◽

pp. 178

Author(s):

Moh Very Setiawan

Keyword(s):

Information Search ◽

Information Needs ◽

Service Research ◽

University Of Kentucky ◽

Virtual Reference ◽

University Library ◽

Live Chat ◽

Reference Service ◽

Information Tracking ◽

Consultation Services

Each individual has different capabilities in addressing the information needs they everyone has different disparities in finding and managing information sources. This is related to differences in ability and confidence of each person. This article aims to examine how virtual referens services are provided by college libraries that can help reduce the anxiety of information needs of the user. The study of this article is done descriptively qualitatively by reviewing some literature related to information tracking activities and forms of referens service that can be applied in the college library. The results of this article explain that, to help reduce the anxiety of information needs of the users in information search, including can be done by providing virtual referens service. The form of virtual reference service that can be done in the library of universities such as: research consultation services conducted by Singapore Management University library, live chat and provision of information in the form of a video conducted by University of Kentucky library, a research guide conducted by Harvard University library, ask librarian service, research assistant service and so on.

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Layanan referensi virtual perpustakaan Universitas Leiden melalui perpustakaan KITLV-Jakarta

Berkala Ilmu Perpustakaan dan Informasi ◽

10.22146/bip.v16i2.70 ◽

2020 ◽

Vol 16 (2) ◽

pp. 253-266

Author(s):

Rizkiana Karmelia Shaura ◽

Tamara Adriani Salim ◽

Hendra Kurniawan

Keyword(s):

Data Analysis ◽

Data Collection ◽

Data Reduction ◽

Qualitative Approach ◽

Data Sources ◽

Collection Method ◽

Reference Services ◽

Descriptive Research ◽

University Library ◽

Reference Service

Introduction. This study discusses Leiden University Library reference services through the KITLV-Jakarta. Since KITLV was acquired by the Leiden University Library, the KITLV-Jakarta Library which was a KITLV-Dutch representative, is now a representative of the Leiden University Library in Jakarta. Data Collection Method. This study used a qualitative approach with descriptive research involving observations and interviews as well as primary document data sources. Data Analysis. The data was analyzed by involving the process of data reduction, interpretation, and conclusion. Results and Discussions. The results of the study indicate that reference services, particularly for reference collections found in the Leiden University Library cannot be accessed directly through the KITLV-Jakarta Library. Only KITLV librarians can request the reference service from Leiden University librarians. Conclusion. Librarians at the KITLV-Jakarta Library do not have the same access as librarians at the Leiden University Library, even though the KITLV-Jakarta Library is a representative of the Leiden University Library in Jakarta.

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Access Pattern of Scholarly Information at Tamil Nadu Agricultural University: A Case Study

Indian Journal of Information Sources and Services ◽

10.51983/ijiss.2018.8.1.496 ◽

2018 ◽

Vol 8 (1) ◽

pp. 93-98

Author(s):

S. Duraisekar ◽

M. Palaniappan ◽

C. Vinoth Kumar

Keyword(s):

Search Engine ◽

Tamil Nadu ◽

Faculty Members ◽

Access Pattern ◽

University Library ◽

Library Users ◽

Reference Service ◽

The University

This paper described that users visit the Tamilnadu Agricultural University library for collecting information from students and faculty members. The researchers have attempted to find out the perceptions and outlook of the university library users with highly response to utilize the facility is available. The study shows that the quality of collection with respect to books, Journals and e-resources. Google is most popular search engine among the user for browsing the net. Reference Service is the most prefer by the staff and students.

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