scholarly journals Serving library users during a pandemic: the case of Karlstad University Library, Sweden

2020 ◽  
Vol 16 (3) ◽  
pp. 18-21
Author(s):  
Jakob Harnesk ◽  
Marie-Louise Eriksson
Keyword(s):  
Staff Training ◽  
Library Services ◽  
Online Environment ◽  
Virtual Reference ◽  
University Library ◽  
Working From Home ◽  
Library Users ◽  
Reference Service ◽  
High Level ◽  
Spread Of Infection

During March 2020, all Swedish universities moved their teaching to an online environment due to the Covid-19 outbreak. Karlstad University Library in Sweden made a number of changes in order to reduce the spread of infection while at the same time maintaining a high level of library services to its users. Opening hours were drastically reduced. All study spaces were closed. Most of the staff were working from home. A new virtual reference desk via Zoom was launched to increase the library office hours. Since things happened fast, the internal staff training was done while at the same time providing the new reference service to the users. Some initial mistakes were made but in general, this ‘learn-as-you-go method’ worked surprisingly well.

scholarly journals Pandemic as Opportunity : Creating and Implementing a Live Virtual Reference Desk

2021 ◽  
Vol 6 (1) ◽  
Author(s):  
Judy MacLeod Reardon ◽  
Carey Huddlestun ◽  
Karen Doster-Greenleaf
Keyword(s):  
State University ◽  
Virtual Reference ◽  
Face To Face ◽  
Library System ◽  
Reference Services ◽  
University Library ◽  
Working From Home ◽  
Reference Service

The COVID-19 pandemic presented the Kennesaw State University Library System with the question, " How can the library maintain live face-to-face reference services in a manner that is safe for all involved ?" Challenges to creating a live virtual reference desk that arose included the need to serve two campuses simultaneously, librarians working from home, and using conferencing technology in unexplored ways. The resulting Virtual In-Person (VIP) Reference service was the answer to our immediate situation, yet lessons were learned for future opportunities to push our services beyond the traditional.

scholarly journals Northumbria University: impact on improving students' confidence and competence in information and IT skills

2009 ◽  
Vol 29 (91) ◽  
Author(s):  
Anne Middleton
Keyword(s):  
Complex Interaction ◽  
Satisfaction Survey ◽  
Library Services ◽  
Performance Indices ◽  
University Library ◽  
Library Users ◽  
And Performance ◽  
The University ◽  
It Skills

The University Library and Learning Service (ULLS) already measure their performance by the usual parameters - recording various usage and performance indices, including a user satisfaction survey. By endeavouring to measure 'impact' however, this project offered ULLS a different opportunity - to gain a deeper understanding of the complex interaction between library users and library services and resources.

scholarly journals Mengurangi Kecemasan Pemustaka Dalam Proses Penelusuran Informasi Melalui Layanan Virtual Referens di Perpustakaan Perguruan Tinggi

2017 ◽  
Vol 13 (2) ◽  
pp. 178
Author(s):  
Moh Very Setiawan
Keyword(s):  
Information Search ◽  
Information Needs ◽  
Service Research ◽  
University Of Kentucky ◽  
Virtual Reference ◽  
University Library ◽  
Live Chat ◽  
Reference Service ◽  
Information Tracking ◽  
Consultation Services

Each individual has different capabilities in addressing the information needs they everyone has different disparities in finding and managing information sources. This is related to differences in ability and confidence of each person. This article aims to examine how virtual referens services are provided by college libraries that can help reduce the anxiety of information needs of the user. The study of this article is done descriptively qualitatively by reviewing some literature related to information tracking activities and forms of referens service that can be applied in the college library. The results of this article explain that, to help reduce the anxiety of information needs of the users in information search, including can be done by providing virtual referens service. The form of virtual reference service that can be done in the library of universities such as: research consultation services conducted by Singapore Management University library, live chat and provision of information in the form of a video conducted by University of Kentucky library, a research guide conducted by Harvard University library, ask librarian service, research assistant service and so on.

scholarly journals MEDIA KOMUNIKASI SEBAGAI AKSES LAYANAN REFERENSIVIRTUAL DI PERPUSTAKAAN UNIVERSITAS INDONESIA

2019 ◽  
Vol 25 (1) ◽  
pp. 17-36
Author(s):  
Lailatur Rahmi
Keyword(s):  
Information Needs ◽  
Communication Media ◽  
Educational Institutions ◽  
Library Services ◽  
Virtual Reference ◽  
Reference Services ◽  
Technological Developments ◽  
Reference Service ◽  
Pros And Cons ◽  
The University

AbstractThe Reference Service is one of the library services designed to assist the users of the library in meeting their information needs. The development of reference services is, especially, important in the tertiary educational institutions. The growth of incredible information and technological developments decline the number of users of the printed reference collections ; there are pros and cons when it comes to the technology that, supposedly, make things easier and practical. The study aims to describe the usefulness of communication media in virtual reference services at the University of Indonesia Library. The results of the study illustrate that the University of Indonesia library has provided communication media as access to virtual reference services through various communication media due to the influence of the development of technological sophistication  

scholarly journals Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library

2016 ◽  
Vol 56 (1) ◽  
pp. 36 ◽  
Author(s):  
Maryvon Côté ◽  
Svetlana Kochkina ◽  
Tara Mawhinney
Keyword(s):  
Quantitative Methods ◽  
Academic Library ◽  
Library Services ◽  
Virtual Reference ◽  
Qualitative And Quantitative ◽  
Reference Services ◽  
Qualitative And Quantitative Methods ◽  
Comprehensive Picture ◽  
Reference Service ◽  
Similar Evaluation

Since their inception, virtual reference services have evolved considerably and are now a significant component of library services in many types of library environments. The current paper reports on a study undertaken at a research-intensive academic library that analyzed and evaluated a decade-old virtual reference service. The main goal of the study was to obtain a broad and comprehensive picture of the current service, grounded in the actual day-to-day provision, usage, and organization of the service. The group of librarians involved in the study developed a feasible, efficient, and adaptable methodology for assessing and evaluating a virtual reference service. The developed methodology that combines qualitative and quantitative methods can be used and applied for a similar evaluation of the service in any type of library environment.

Access Pattern of Scholarly Information at Tamil Nadu Agricultural University: A Case Study

2018 ◽  
Vol 8 (1) ◽  
pp. 93-98
Author(s):  
S. Duraisekar ◽  
M. Palaniappan ◽  
C. Vinoth Kumar
Keyword(s):  
Search Engine ◽  
Tamil Nadu ◽  
Faculty Members ◽  
Access Pattern ◽  
University Library ◽  
Library Users ◽  
Reference Service ◽  
The University

This paper described that users visit the Tamilnadu Agricultural University library for collecting information from students and faculty members. The researchers have attempted to find out the perceptions and outlook of the university library users with highly response to utilize the facility is available. The study shows that the quality of collection with respect to books, Journals and e-resources. Google is most popular search engine among the user for browsing the net. Reference Service is the most prefer by the staff and students.

WeChat in the library: promoting a new virtual reference service using a mobile app

2015 ◽  
Vol 32 (6) ◽  
pp. 9-11 ◽  
Author(s):  
Raymond Pun
Keyword(s):  
Student Engagement ◽  
Information Needs ◽  
Mobile App ◽  
Library Services ◽  
New York University ◽  
Virtual Reference ◽  
Content Type ◽  
Wide Range ◽  
Voice Messaging ◽  
Reference Service

Purpose – The purpose of this paper is to address how New York University Shanghai Library utilizes WeChat to support students’ research and information needs. WeChat is a mobile text and voice messaging communication service developed in China. Released in 2011, it currently has over 355 million users worldwide. The paper explores the information exchanges and interactions as well: what are students asking and what they can gain from this app; and features of the app are explored: WeChat can send files, support video-chat and group and voice messaging. By examining the opportunities and challenges of this app, the paper offers best practices to maximize WeChat as a library virtual service. Design/methodology/approach – The design approach of this paper is to analyze the information exchanges and interactions from participants. By collecting and analyzing the responses, the paper presents the opportunities of the app in supporting patrons who are often mobile and also how the app can be used for student engagement that is beyond reference services. Findings – From virtual reference to social media outreach, this paper finds that the app can offer a wide range of support and service through the library. Based on the positive daily interactions in the app, the research notes that the app can be utilized in many contexts: to support virtual service, to create student engagement, to promote library services and to create an online community of student users. Originality/value – This paper introduces in the context of an American institution and how this app can be utilized to support virtual reference and student engagement. The most important feature of this work is to demonstrate how to use this app to promote and to provide library services remotely. The paper introduces an alternative virtual reference service that can be utilized in any university setting.

scholarly journals Factores que motivan el uso de la biblioteca universitaria

2017 ◽  
Vol 7 (14) ◽  
Author(s):  
José Segoviano Hernández ◽  
Miguel Ángel Palomo González
Keyword(s):  
Academic Library ◽  
The Other ◽  
Library Services ◽  
University Libraries ◽  
Research Project ◽  
University Library ◽  
Library Users ◽  
Library Use ◽  
Use Studies ◽  
The University

Abstract: This paper presents the results of a documentary search about factors that motivate the use of university library. Literature about these factors was not found, either not standards or indicators used to measure those factors’ impact. On the other side, evidence was found about the decrease in library attendance, reported by the university libraries themselves; however, no evidence about the causes of this phenomenon was found. In sucha context, this article presents a research project that will be applied in 3 universities at Northeast Mexico, in which a methodology to identify and analyze motivation in students to use the university library is proposed.Keywords: academic library, library use studies, library users, motivation, library services, user satisfactionResumen: En este trabajo se presentan los resultados de la revisión documental sobre el tema de los factores que motivan el uso de la biblioteca universitaria. No se encontró literatura sobre estos factores y tampoco se encontraron normas o indicadores de referencia que permitan medir su impacto. Por otro lado, se encontró evidencia de un descenso en la asistencia reportada por las bibliotecas de las instituciones de educación superior, pero no se encontró evidencia de sus causas. Ante este escenario, en el presente artículo se plantea unproyecto de investigación que se aplicará en 3 universidades del noreste de México, en el cual se propone una metodología para identificar y analizar los factores que motivan, a sus estudiantes para utilizar la biblioteca universitaria.Palabras clave: biblioteca universitaria, estudios de uso de biblioteca, usuarios de biblioteca, motivación, servicios bibliotecarios, satisfacción de usuarios.

scholarly journals The Relationship Between Library Users' Perception And Satisfaction On Library Services At The Center Of Information And Library Resources (Cisral) Of Padjadjaran University

Edulib ◽  
2016 ◽  
Vol 5 (2) ◽  
Author(s):  
Damayanti ◽  
Anisah Ihtisar
Keyword(s):  
Strong Relationship ◽  
Library Services ◽  
Moderate Correlation ◽  
Reference Services ◽  
Library Users ◽  
Service Department ◽  
Library Resources ◽  
Reference Service ◽  
Correlational Method ◽  
The Relationship

Abstract.This research was conducted to address the diverse array of types of services provided byPadjadjaran University Library for its users. The main problem of this research is users'satisfaction on reference services of Centre of Information Scientific Resources and Library(CISRAL) of Unpad. The study focused on one of the factors that connect users' satisfaction onCISRAL reference services in reference services department. Therefore, this research aimed to findout the relationship between library users' perception on reference services and library users'satisfaction on Reference Services of CISRAL Unpad. This research consisted of two variables:users' perception towards reference services (X variable) and users' satisfaction on referenceservices department (Y variable). Both users' perception and satisfaction were measured using fourindicators: collection availability, the competencies of service librarians, the facilities of referenceservice, and the room layout of the reference service room. The population was visitors of referenceservice of CISRAL Unpad and the sample as 135 respondents which was taken as total sampling.This research used descriptive correlational method. The data was collected using closedquestionnaire that used five point Likert Scale with correlation analysis. The data analysis showedthat there was a moderate correlation between users' perception towards reference services and users' satisfaction with reference service of CISRAL Unpad. The results of hypothesis testing suggested that there was a strong relationship between users' perception towards collection availability and the competencies of service librarians and users' satisfaction with reference service of CISRAl Unpad. Also, there was a very strong relationship between users' perception towards the facilities and room layout of the reference service and users' satisfaction with the reference service department of CISRAL Unpad.Keywords: library users' perception, library users' satisfaction, library services. Abstrak. Hubungan antara Persepsi Pemustaka tentang Layanan Sirkulasi Mandiri dan Tingkat Penelitian ini dilatarbelkangi oleh beraneka ragamnya jenis pelayanan yang diberikan oleh perpustakaan untuk para pemustaka di Perpustakaan Universitas Padjadjaran. Pokok permasalahan dalam penelitian ini adalah kepuasan pemustaka pada bagian layanan referensi Centre Of Information Scientific Resources And Library (CISRAL) Unpad. Inti kajiannya difokuskan pada salah satu faktor yang menghubungkan kepuasan pemustaka layanan referensi CISRAL Unpadpada bagian layanan referensi. Berdasarkan hal tersebut, pokok masalah yang  diungkapkan dalam penelitian ini adalah Bagaimana Hubungan Persepsi Pemustaka Tentang Layanan Referensi dengan Kepuasan Pemustaka pada bagian Layanan Referensi di CISRAL Unpad. Penelitian ini terdiri dari dua variabel yaitu: variabel (X) persepsi pemustaka tentang layanan referensi dan variabel (Y) kepuasan pemustaka pada bagian layanan referensi. Persepsi pemustaka dan kepuasanpemustaka diukur melalui empat indikator, yaitu: ketersediaan koleksi, kompetensi pustakawan layanan, fasilitas layanan referensi, dan tata ruang layanan referensi perpustakaan. Populasi dalam penelitian ini adalah pengunjung layanan referensi CISRAL Unpad dengan sampel 135 responden yang dihitung berdasarkan total sampling. Metode penelitian menggunakan metode deskripitif korelasional. Teknik pengumpulan data menggunakan angket tertutup dengan skala lima kategorilikert dengan analisis korelasi. Berdasarkan analisis data dapat diketahui persepsi  pemustaka tentang layanan referensi berhubungan sedang dengan kepuasan pemustaka pada bagian layanan referensi di CISRAL Unpad. Hasil pengujian hipotesis menunjukkan persepsi pemustaka tentang ketersediaan koleksi dan kompetensi pustakawan layanan dengan kepuasan pemustaka pada bagian layanan referensi di CISRAL Unpad berhubungan kuat, sementara persepsi pemustakatentang fasilitas dan tata ruang layanan referensi dengan kepuasan pemustaka pada bagian layanan referensi di CISRAL Unpad berhubungan sangat kuat.Kata Kunci: persepsi pemustaka, kepuasan pemustaka, layanan perpustakaan.

scholarly journals Formation of Digital Competences of University Library Users

2021 ◽  
Vol 14 (9) ◽  
pp. 1420-1431
Author(s):  
Ruslan A. Baryshev ◽  
◽  
Irina A. Tsvetochkina ◽  
Elena N. Kasyanchuk ◽  
Olga I. Babina
Keyword(s):  
Point Of View ◽  
Digital Competence ◽  
University Library ◽  
Library Users ◽  
Information Competencies ◽  
Digital Competencies ◽  
Systemic Development ◽  
Smart Technologies ◽  
High Level ◽  
The University

The paper presents various approaches to defining the concepts of ‘information competencies’ and ‘digital competencies’. The point of view of scientists on the essence, structure and ways of developing digital competencies are considered, the concept of students’ digital competence in modern conditions is clarified. The influence of this process on the development of the university library is emphasized. Digital competence is defined as the student’s high-level ability to communicate in the digital space (highly mobile intelligent devices, smart technologies, network professional communities) with the goal of self-realization and continuous innovative development. Among new challenges for the university library in digital environment the main ones are considered to be the emergence of new social and technological tasks, the specifics of working with users of the university library, and changing access to electronic resources while maintaining the invariability of main functional purpose of university library. The integrity and systemic development of digital competence of students in the conditions of the university library is reflected. The purpose of this paper is to unlock the potential of the university library as a subject of digital competencies development of students who will work in the digital age. The experience of the Scientific Library of the Siberian Federal University on developing digital competence of students is presented. Profiles of digital competencies of library users are proposed, which include two areas of responsibility: 1) information competencies and 2) digital competencies. The results of the study were refined and summarized, the results of the study were systematized, methodological recommendations were prepared to increase the effectiveness of libraries

Sign in / Sign up

Export Citation Format

Share Document