scholarly journals Electronic reference service delivery at the Redeemers University Library: Closer to the promised land

2020 ◽  
Vol 12 (2) ◽  
pp. 39-45
Author(s):  
Adetomiwa Basiru
Keyword(s):  
Service Delivery ◽  
University Library ◽  
Promised Land ◽  
Reference Service

scholarly journals Serving library users during a pandemic: the case of Karlstad University Library, Sweden

2020 ◽  
Vol 16 (3) ◽  
pp. 18-21
Author(s):  
Jakob Harnesk ◽  
Marie-Louise Eriksson
Keyword(s):  
Staff Training ◽  
Library Services ◽  
Online Environment ◽  
Virtual Reference ◽  
University Library ◽  
Working From Home ◽  
Library Users ◽  
Reference Service ◽  
High Level ◽  
Spread Of Infection

During March 2020, all Swedish universities moved their teaching to an online environment due to the Covid-19 outbreak. Karlstad University Library in Sweden made a number of changes in order to reduce the spread of infection while at the same time maintaining a high level of library services to its users. Opening hours were drastically reduced. All study spaces were closed. Most of the staff were working from home. A new virtual reference desk via Zoom was launched to increase the library office hours. Since things happened fast, the internal staff training was done while at the same time providing the new reference service to the users. Some initial mistakes were made but in general, this ‘learn-as-you-go method’ worked surprisingly well.

scholarly journals Mengurangi Kecemasan Pemustaka Dalam Proses Penelusuran Informasi Melalui Layanan Virtual Referens di Perpustakaan Perguruan Tinggi

2017 ◽  
Vol 13 (2) ◽  
pp. 178
Author(s):  
Moh Very Setiawan
Keyword(s):  
Information Search ◽  
Information Needs ◽  
Service Research ◽  
University Of Kentucky ◽  
Virtual Reference ◽  
University Library ◽  
Live Chat ◽  
Reference Service ◽  
Information Tracking ◽  
Consultation Services

Each individual has different capabilities in addressing the information needs they everyone has different disparities in finding and managing information sources. This is related to differences in ability and confidence of each person. This article aims to examine how virtual referens services are provided by college libraries that can help reduce the anxiety of information needs of the user. The study of this article is done descriptively qualitatively by reviewing some literature related to information tracking activities and forms of referens service that can be applied in the college library. The results of this article explain that, to help reduce the anxiety of information needs of the users in information search, including can be done by providing virtual referens service. The form of virtual reference service that can be done in the library of universities such as: research consultation services conducted by Singapore Management University library, live chat and provision of information in the form of a video conducted by University of Kentucky library, a research guide conducted by Harvard University library, ask librarian service, research assistant service and so on.

scholarly journals Layanan referensi virtual perpustakaan Universitas Leiden melalui perpustakaan KITLV-Jakarta

2020 ◽  
Vol 16 (2) ◽  
pp. 253-266
Author(s):  
Rizkiana Karmelia Shaura ◽  
Tamara Adriani Salim ◽  
Hendra Kurniawan
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Data Reduction ◽  
Qualitative Approach ◽  
Data Sources ◽  
Collection Method ◽  
Reference Services ◽  
Descriptive Research ◽  
University Library ◽  
Reference Service

Introduction. This study discusses Leiden University Library reference services through the KITLV-Jakarta. Since KITLV was acquired by the Leiden University Library, the KITLV-Jakarta Library which was a KITLV-Dutch representative, is now a representative of the Leiden University Library in Jakarta. Data Collection Method. This study used a qualitative approach with descriptive research involving observations and interviews as well as primary document data sources. Data Analysis. The data was analyzed by involving the process of data reduction, interpretation, and conclusion. Results and Discussions. The results of the study indicate that reference services, particularly for reference collections found in the Leiden University Library cannot be accessed directly through the KITLV-Jakarta Library. Only KITLV librarians can request the reference service from Leiden University librarians. Conclusion. Librarians at the KITLV-Jakarta Library do not have the same access as librarians at the Leiden University Library, even though the KITLV-Jakarta Library is a representative of the Leiden University Library in Jakarta.

Access Pattern of Scholarly Information at Tamil Nadu Agricultural University: A Case Study

2018 ◽  
Vol 8 (1) ◽  
pp. 93-98
Author(s):  
S. Duraisekar ◽  
M. Palaniappan ◽  
C. Vinoth Kumar
Keyword(s):  
Search Engine ◽  
Tamil Nadu ◽  
Faculty Members ◽  
Access Pattern ◽  
University Library ◽  
Library Users ◽  
Reference Service ◽  
The University

This paper described that users visit the Tamilnadu Agricultural University library for collecting information from students and faculty members. The researchers have attempted to find out the perceptions and outlook of the university library users with highly response to utilize the facility is available. The study shows that the quality of collection with respect to books, Journals and e-resources. Google is most popular search engine among the user for browsing the net. Reference Service is the most prefer by the staff and students.

Measuring Customer Satisfaction in Bowen University Library, Nigeria

2019 ◽  
Vol 8 (2) ◽  
pp. 1-21
Author(s):  
Grace Omolara O. Olla ◽  
Paul Adesola Adekunle ◽  
Roseline Mitana Oshiname ◽  
Ayoola Oluwaseun Ajayi
Keyword(s):  
User Satisfaction ◽  
Sampling Technique ◽  
Information Resources ◽  
Descriptive Statistics ◽  
Library Management ◽  
University Library ◽  
Library Users ◽  
Reference Service ◽  
Study Population ◽  
Convenience Sampling

This study examines user satisfaction with the library products and services, facilities and conduciveness of the library environment, and ease of obtaining materials, as they affect their decision in patronizing the library. The study population comprises Bowen University students from diverse disciplines, levels and ages. Data was collected with an adapted questionnaire administered to over 400 respondents using convenience sampling technique. Descriptive statistics were adopted in measuring user satisfaction. Findings revealed that Bowen University Library users were satisfied with the products, services, facilities and conduciveness of the library environment. Nevertheless, a majority of the respondents reported that they seldom obtain materials from the library promptly. It was therefore recommended that library management should work more on training users on how to access materials through available services (e.g. OPAC, Library Portal) provide stable internet services, functional reference service, regular shelf maintenance, provide current information resources.

scholarly journals Persuasive Evidence: Improving Customer Service through Evidence Based Librarianship

2006 ◽  
Vol 1 (1) ◽  
pp. 58 ◽  
Author(s):  
Wendy Anne Abbott
Keyword(s):  
Service Delivery ◽  
Customer Service ◽  
Undergraduate Students ◽  
Evidence Based Practice ◽  
Essential Feature ◽  
Evidence Based ◽  
Research Projects ◽  
Research Project ◽  
University Library ◽  
Feature Films

Objective - To demonstrate how evidence based practice has contributed to informing decisions and resolving issues of concern in service delivery at Bond University Library. Methods - The paper critically analyses three evidence based research projects conducted at Bond University Library. Each project combined a range of research methods including surveys, literature reviews and the analysis of internal performance data to find solutions to problems in Library service delivery. The first research project investigated library opening hours and the feasibility of twenty-four hour opening. Another project researched questions about the management of a collection of feature films on DVD and video. The third project investigated issues surrounding the teaching of EndNote to undergraduate students. Results - Despite some deficiencies in the methodologies used, each evidence based research project had positive outcomes. One of the highlights and an essential feature of the process at Bond University Library was the involvement of stakeholders. The ability to build consensus and agree action plans with stakeholders was an important outcome of that process. Conclusion - Drawing on the experience of these research projects, the paper illustrates the benefits of evidence based information practice to stimulate innovation and improve library services. Librarians, like most professionals, need to continue to develop the skills and a culture to effectively carry out evidence based practice.

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