scholarly journals Mengurangi Kecemasan Pemustaka Dalam Proses Penelusuran Informasi Melalui Layanan Virtual Referens di Perpustakaan Perguruan Tinggi

2017 ◽  
Vol 13 (2) ◽  
pp. 178
Author(s):  
Moh Very Setiawan
Keyword(s):  
Information Search ◽  
Information Needs ◽  
Service Research ◽  
University Of Kentucky ◽  
Virtual Reference ◽  
University Library ◽  
Live Chat ◽  
Reference Service ◽  
Information Tracking ◽  
Consultation Services

Each individual has different capabilities in addressing the information needs they everyone has different disparities in finding and managing information sources. This is related to differences in ability and confidence of each person. This article aims to examine how virtual referens services are provided by college libraries that can help reduce the anxiety of information needs of the user. The study of this article is done descriptively qualitatively by reviewing some literature related to information tracking activities and forms of referens service that can be applied in the college library. The results of this article explain that, to help reduce the anxiety of information needs of the users in information search, including can be done by providing virtual referens service. The form of virtual reference service that can be done in the library of universities such as: research consultation services conducted by Singapore Management University library, live chat and provision of information in the form of a video conducted by University of Kentucky library, a research guide conducted by Harvard University library, ask librarian service, research assistant service and so on.

scholarly journals Serving library users during a pandemic: the case of Karlstad University Library, Sweden

2020 ◽  
Vol 16 (3) ◽  
pp. 18-21
Author(s):  
Jakob Harnesk ◽  
Marie-Louise Eriksson
Keyword(s):  
Staff Training ◽  
Library Services ◽  
Online Environment ◽  
Virtual Reference ◽  
University Library ◽  
Working From Home ◽  
Library Users ◽  
Reference Service ◽  
High Level ◽  
Spread Of Infection

During March 2020, all Swedish universities moved their teaching to an online environment due to the Covid-19 outbreak. Karlstad University Library in Sweden made a number of changes in order to reduce the spread of infection while at the same time maintaining a high level of library services to its users. Opening hours were drastically reduced. All study spaces were closed. Most of the staff were working from home. A new virtual reference desk via Zoom was launched to increase the library office hours. Since things happened fast, the internal staff training was done while at the same time providing the new reference service to the users. Some initial mistakes were made but in general, this ‘learn-as-you-go method’ worked surprisingly well.

Social Q&As or Library Virtual Reference Service: What is Behind the Choices of Chinese Information Seekers?

Libri ◽  
2014 ◽  
Vol 64 (4) ◽  
Author(s):  
Shengli Deng ◽  
Lina Yang ◽  
Yin Zhang
Keyword(s):  
Service Quality ◽  
Information Needs ◽  
Information Service ◽  
User Evaluation ◽  
Specific Topic ◽  
Virtual Reference ◽  
Reference Services ◽  
Questions And Answers ◽  
Reference Service

AbstractDespite the increasing popularity of Social Questions and Answers (SQA) sites among Chinese information seekers, there has been little previous exploration of this specific topic as it relates to library reference services. This study seeks an understanding of users’ choices in using SQA sites and library virtual reference (VR) service in meeting their information needs. It also aims to address some gaps in user evaluation and in the comparison of SQA and VR in previous research among information seekers in general, and among Chinese information seekers in particular. The study involved users of the largest Chinese SQA site, Baidu Knows. The results indicate that while SQA outperforms VR in most aspects - as evaluated by Chinese information seekers - VR stands out in two key areas of a virtual information service: quality and trust. Overall, while both SQA and VR have been utilized for various purposes and queries, each has been used more specifically for certain types of questions, and users choose between the two based on the information needs they have at hand. Finally, there is a discussion of the implications of the findings pertaining to libraries and reference services.

scholarly journals MEDIA KOMUNIKASI SEBAGAI AKSES LAYANAN REFERENSIVIRTUAL DI PERPUSTAKAAN UNIVERSITAS INDONESIA

2019 ◽  
Vol 25 (1) ◽  
pp. 17-36
Author(s):  
Lailatur Rahmi
Keyword(s):  
Information Needs ◽  
Communication Media ◽  
Educational Institutions ◽  
Library Services ◽  
Virtual Reference ◽  
Reference Services ◽  
Technological Developments ◽  
Reference Service ◽  
Pros And Cons ◽  
The University

AbstractThe Reference Service is one of the library services designed to assist the users of the library in meeting their information needs. The development of reference services is, especially, important in the tertiary educational institutions. The growth of incredible information and technological developments decline the number of users of the printed reference collections ; there are pros and cons when it comes to the technology that, supposedly, make things easier and practical. The study aims to describe the usefulness of communication media in virtual reference services at the University of Indonesia Library. The results of the study illustrate that the University of Indonesia library has provided communication media as access to virtual reference services through various communication media due to the influence of the development of technological sophistication  

WeChat in the library: promoting a new virtual reference service using a mobile app

2015 ◽  
Vol 32 (6) ◽  
pp. 9-11 ◽  
Author(s):  
Raymond Pun
Keyword(s):  
Student Engagement ◽  
Information Needs ◽  
Mobile App ◽  
Library Services ◽  
New York University ◽  
Virtual Reference ◽  
Content Type ◽  
Wide Range ◽  
Voice Messaging ◽  
Reference Service

Purpose – The purpose of this paper is to address how New York University Shanghai Library utilizes WeChat to support students’ research and information needs. WeChat is a mobile text and voice messaging communication service developed in China. Released in 2011, it currently has over 355 million users worldwide. The paper explores the information exchanges and interactions as well: what are students asking and what they can gain from this app; and features of the app are explored: WeChat can send files, support video-chat and group and voice messaging. By examining the opportunities and challenges of this app, the paper offers best practices to maximize WeChat as a library virtual service. Design/methodology/approach – The design approach of this paper is to analyze the information exchanges and interactions from participants. By collecting and analyzing the responses, the paper presents the opportunities of the app in supporting patrons who are often mobile and also how the app can be used for student engagement that is beyond reference services. Findings – From virtual reference to social media outreach, this paper finds that the app can offer a wide range of support and service through the library. Based on the positive daily interactions in the app, the research notes that the app can be utilized in many contexts: to support virtual service, to create student engagement, to promote library services and to create an online community of student users. Originality/value – This paper introduces in the context of an American institution and how this app can be utilized to support virtual reference and student engagement. The most important feature of this work is to demonstrate how to use this app to promote and to provide library services remotely. The paper introduces an alternative virtual reference service that can be utilized in any university setting.

scholarly journals Perilaku Pencarian Informasi Mahasiswa Jurusan Pendidikan Bahasa Indonesia Universitas Bung Hatta

2019 ◽  
Vol 8 (1) ◽  
pp. 364
Author(s):  
Rayi Rannisa ◽  
Elva Rahmah
Keyword(s):  
Information Retrieval ◽  
Information Search ◽  
Information Seeking ◽  
Information Needs ◽  
Language Education ◽  
Public Access ◽  
Information Seeking Behavior ◽  
Education Department ◽  
University Library ◽  
Seeking Behavior

AbstractThis study aims to determine what information needs and how information seeking behavior of students of the Department of Indonesian Language Education at Bung Hatta University. The method used in this research is descriptive method with a qualitative approach. Data collection techniques were carried out by direct interviews with Indonesian Language Education Department students who were working on a thesis in the room of the Bung Hatta University Library thesis based on the interview grid provided by using a tool in the form of a Vivo Y83 pen as a tool. interview recorder. Based on the results of the study it can be concluded as follows. First, students of the Indonesian Language Education Department need information sources such as research journals, books, resource persons, and the internet in tracing information by considering the publication year. the collections in the Bung Hatta University library can be categorized as incomplete. Second, Indonesian Language Education Department students will seek information in other university libraries, and the Regional Library if the information needed cannot be found at the Bung Hatta University Library and visit the reading room and thesis room in information retrieval. OPAC Information Search tool (Online Public Access Catalog) has been used well in information retrieval at the Bung Hatta University Library so that the time needed to search for information can be shortened, namely 1 to 2 hours. Before searching for information, informants will record what things will be traced so that the information found can be used and according to needs.Keywords: information needs, information seeking behavior

scholarly journals EXAMINING VIRTUAL REFERENCE SERVICES IN ACADEMIC LIBRARIES IN THE MIDDLE EAST

2021 ◽  
Author(s):  
Zahraa Ahmad Abul ◽  
Aysha Al-kandari
Keyword(s):  
Middle East ◽  
Academic Libraries ◽  
Middle Eastern ◽  
University Libraries ◽  
Virtual Reference ◽  
Virtual Communication ◽  
Reference Services ◽  
Live Chat ◽  
Reference Service ◽  
Media Applications

This research focuses on examining the availability of Virtual Reference Services in academic libraries in the Middle East. Virtual Reference Services could be provided in several ways, for example: by telephone, email, live chat, video conferencing, texting, and recently using social media applications like Twitter. This research will explore the presence of Virtual Reference Services in Middle Eastern academic libraries, and the ways in which they are presented. 55 academic libraries’ websites have been examined with a checklist that includes: the nature of reference services available, the time it took to locate the Virtual Reference Services, the text included in the link to describe the services, and the number of links navigated on the webpage to find the reference services. The main objective of this research is to examine the use of Virtual Reference Services in Middle Eastern university libraries and to increase the awareness of the libraries’ resources and services. Findings of this study showed that live chat as a Virtual Reference Service in the Middle East is not very prevalent. In addition, it was found that email as a means of virtual communication is used most commonly by the academic libraries that provided Virtual Reference Services.

scholarly journals Examining Virtual Reference Services in Academic Libraries in the Middle East

2021 ◽  
Author(s):  
Zahraa Abul ◽  
Aysha Alkandari ◽  
Bibi Alajmi
Keyword(s):  
Middle East ◽  
Academic Libraries ◽  
Middle Eastern ◽  
University Libraries ◽  
Virtual Reference ◽  
Virtual Communication ◽  
Reference Services ◽  
Live Chat ◽  
Reference Service ◽  
Media Applications

This research focuses on examining the availability of Virtual Reference Services in academic libraries in the Middle East. Virtual Reference Services could be provided in several ways, for example: by telephone, email, live chat, video conferencing, texting, and recently using social media applications like Twitter. This research will explore the presence of Virtual Reference Services in Middle Eastern academic libraries, and the ways in which they are presented. 55 academic libraries’ websites have been examined with a checklist that includes: the nature of reference services available, the time it took to locate the Virtual Reference Services, the text included in the link to describe the services, and the number of links navigated on the webpage to find the reference services. The main objective of this research is to examine the use of Virtual Reference Services in Middle Eastern university libraries and to increase the awareness of the libraries’ resources and services. Findings of this study showed that live chat as a Virtual Reference Service in the Middle East is not very prevalent. In addition, it was found that email as a means of virtual communication is used most commonly by the academic libraries that provided Virtual Reference Services.

scholarly journals Tren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa

2020 ◽  
Vol 4 (2) ◽  
pp. 143
Author(s):  
Katrin Setio Devi ◽  
Indira Irawati
Keyword(s):  
Public Libraries ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Communication Tool ◽  
National Library ◽  
Virtual Reference ◽  
Live Chat ◽  
Library Use ◽  
Reference Service ◽  
The Web

The virtual reference service (VRS) has been implemented by some libraries in Indonesia. This study aims to identify trends in VRS in some libraries in the Java Island. This research is a qualitative study using descriptive analysis presented as a percentage, then elaborated again with narration or description associated with the field and theory. Using purposive sampling technique, selected 12 libraries to be analyzed on the website. The sample consists of public libraries and special libraries. The results form 12 library samples found to bring trends in the form of presenting referral services if sorted from the most used by the library are email (91%), web forms (75%), chat references (67%), and SMS (8%). Both email and web form used for VSR is using the library's public email. Chat references available on the web library use the Tawk Live Chat App, add on Dalet Galaxy, Whatsapp and Line. VRS in SMS form is only used by the National Library. Email is the most common format used as a communication tool in VRS followed by web forms, chat references and SMS. The results of this study can be used as material for consideration to develop format of VRS in Indonesian libraries

scholarly journals Pandemic as Opportunity : Creating and Implementing a Live Virtual Reference Desk

2021 ◽  
Vol 6 (1) ◽  
Author(s):  
Judy MacLeod Reardon ◽  
Carey Huddlestun ◽  
Karen Doster-Greenleaf
Keyword(s):  
State University ◽  
Virtual Reference ◽  
Face To Face ◽  
Library System ◽  
Reference Services ◽  
University Library ◽  
Working From Home ◽  
Reference Service

The COVID-19 pandemic presented the Kennesaw State University Library System with the question, " How can the library maintain live face-to-face reference services in a manner that is safe for all involved ?" Challenges to creating a live virtual reference desk that arose included the need to serve two campuses simultaneously, librarians working from home, and using conferencing technology in unexplored ways. The resulting Virtual In-Person (VIP) Reference service was the answer to our immediate situation, yet lessons were learned for future opportunities to push our services beyond the traditional.

Health information needs, sources, and barriers of primary care patients to achieve patient-centered care: A literature review

2016 ◽  
Vol 22 (4) ◽  
pp. 992-1016 ◽  
Author(s):  
Martina A Clarke ◽  
Joi L Moore ◽  
Linsey M Steege ◽  
Richelle J Koopman ◽  
Jeffery L Belden ◽  
...  
Keyword(s):  
Primary Care ◽  
Health Information ◽  
Information Search ◽  
Information Needs ◽  
Information Sources ◽  
Medical Condition ◽  
Information Access ◽  
The Internet ◽  
Common Information ◽  
Primary Care Patients

To synthesize findings from previous studies assessing information needs of primary care patients on the Internet and other information sources in a primary care setting. A systematic review of studies was conducted with a comprehensive search in multiple databases including OVID MEDLINE, CINAHL, and Scopus. The most common information needs among patients were information about an illness or medical condition and treatment methods, while the most common information sources were the Internet and patients’ physicians. Overall, patients tend to prefer the Internet for the ease of access to information, while they trust their physicians more for their clinical expertise and experience. Barriers to information access via the Internet include the following: socio-demographic variables such as age, ethnicity, income, education, and occupation; information search skills; and reliability of health information. Conclusion: Further research is warranted to assess how to create accurate and reliable health information sources for both Internet and non-Internet users.

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