A Study of Students’ Satisfaction on English Instruction Using Zoom Application

Improving the quality in order to keep up with the trend in the world is the vital task of training institutions today. Training institutions need to grasp market needs and satisfy the requirements of customers - learners. Nadiri, H., Kandampully, J & Hussain, K. (2009) argue that the managers in education need to apply market strategies that are being used by manufacturing and business enterprises and need to be aware that the role of training institutions is a service industry which is responsible for satisfying learner needs (Elliott & Shin, 2002). Currently, there have been many researches on students’ satisfaction. However, each research has its own objectives and is conducted on different scales. This study is implemented to provide information about the factors affecting master students’ satisfaction with the training service at VNU School of Interdisciplinary Studies (VNU SIS). Through it, the research offers a number of solutions to improving the satisfaction level of the master students at VNU SIS in the coming time.

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Impact of self-regulated learning on academic performance and satisfaction of students in the online environment

Knowledge Management & E-Learning: An International Journal ◽

10.34105/j.kmel.2019.11.018 ◽

2019 ◽

pp. 345-363 ◽

Cited By ~ 4

Keyword(s):

Academic Performance ◽

Goal Setting ◽

Positive Impact ◽

Social Dimension ◽

Online Environment ◽

Self Regulated Learning ◽

Five Factors ◽

Regulated Learning ◽

Students Satisfaction ◽

Important Milestone

The concept of self-regulated learning (SRL) hasn’t been researched enough in Bosnia and Herzegovina (B&H) and hence this study represents an important milestone in understanding this concept in this context. The conducted research was initiated with the presupposition that SRL had a positive impact on satisfaction and academic performance of students. In order to prove the goals of the research, two main hypotheses were formulated. The results of the exploratory factor analysis (EFA) have shown that the statements within SRL are grouped into five factors: goal-setting, metacognition, environment structuring, computer self-efficacy and social dimension. Multiple regression analysis proved that 4 of 5 factors have a positive impact on satisfaction and academic performance of students. Only goal-setting yielded no significance on the two aforementioned variables, while remaining four factors showed a significant influence on students’ satisfaction and academic performance.

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PENGARUH KUALITAS PELAYANAN, HARGA DAN CITRA MEREK TERHADAP KEPUASAN MAHASISWA

JURNAL LENTERA BISNIS ◽

10.34127/jrlab.v8i2.289 ◽

2019 ◽

Vol 8 (2) ◽

pp. 104

Author(s):

Titim Nurlia

Keyword(s):

Service Quality ◽

Student Satisfaction ◽

Significant Influence ◽

Brand Image ◽

Linear Regression Analysis ◽

Research Result ◽

Coefficient Of Determination ◽

F Test ◽

Fierce Competition ◽

Students Satisfaction

Highly competition requires university to be more sensitive to the interest students as one of stakeholders. Polytechnic LP3I Jakarta Campus Cimone has many competitors amid the dynamics of increasingly fierce competition of higher education. This research aims to analyze the effect of Service quality, Price and Brand Image of Students Satisfaction. A theory used in research is based on opinion from Andriyani, Suwandi Mananeke & Taroreh, Fatriansyah. There is an effect between Service Quality, Price and Brand Image to Customer Satisfaction. This research use a quantitative method by distributing a questionnaire. The amount of population are 408 students and the sample is 80 people by Slovin formulas. Based on research result using linear regression analysis multiple SPSS version 20 indicated that: The independent variable Service Quality, Price and Brand Image jointly tested by F test proved positive and significant influence on the Student Satisfaction and the magnitude of the effect seen from the coefficient of determination (R2) was 41,8 %. To test the hypothesis of the use F test and t test. While price do not have effect significant influence on students satisfaction. Keywords: service quality, price, brand image, student’s satisfaction

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