THE QUALITY OF EDUCATIONAL SERVICES AND ITS EFFECT ON STUDENTS SATISFACTION AN EMPIRICAL STUDY ON STUDENTS OF ALRIFAQ PRIVATE UNIVERSITY IN LIBYA

2017 ◽  
Vol 6 (1) ◽  
pp. 1-10
Author(s):  
Ali Abdulssalam Kammur ◽  
Keyword(s):  
Empirical Study ◽  
Private University ◽  
Educational Services ◽  
Students Satisfaction

scholarly journals Students’ satisfaction with the quality of educational services

2021 ◽  
Vol 122 ◽  
pp. 04004
Author(s):  
Svetlana Yurievna Mitrofanova ◽  
Lyudmila Vladimirovna Vandysheva ◽  
Anna Aleksandrovna Pustarnakova
Keyword(s):  
Technical College ◽  
Professional Training ◽  
Technical Support ◽  
Educational Institutions ◽  
Educational Services ◽  
Quality Of Education ◽  
Paradoxical Situation ◽  
Level Of Satisfaction ◽  
Students Satisfaction

The article raises the problem of the level of satisfaction with educational services among the students of agricultural training areas of secondary vocational education institutions of the Samara region. The study goal is addressed through several objectives including identifying the level of students’ satisfaction with the quality of education, their attitude towards industry internship, the level of satisfaction with the quality of material and technical support, and the presence or absence of the desire for employment in the chosen direction of training. The research method deployed in the study is surveying (N = 123). The study reveals that most respondents (73.7%) are completely or rather satisfied with the quality of education. The calculations indicate that most respondents have a positive or rather positive attitude towards industry internship (70.8%). 89.4% of respondents are completely or rather satisfied with the quality of material and technical support. 84.5% of the respondents are completely or rather satisfied with the quality of educational services while 9.6% found it difficult to answer and 5.7% express dissatisfaction with the quality of educational services to varying degrees. Considering individual educational institutions, the results by the indicator are as follows: the Bezenchuk Agrarian Technical College – 80.8%, the Kinel State Technical College – 91.1%. Due to the lack of data on secondary educational institutions, the obtained results are compared to similar studies conducted in Russian higher education institutions. As a result, the authors report a paradoxical situation consisting in the fact that the students are satisfied with educational services but not all of them plan to continue working in the chosen direction of professional training. Appropriate recommendations are provided for the management of educational institutions in accordance with the obtained results.

scholarly journals The Effect of Lecturer Service Quality on Students’ Satisfaction in Private Universities

2020 ◽  
Vol 11 (2) ◽  
pp. 223
Author(s):  
Yuyun Elizabeth Patras ◽  
Rais Hidayat
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Quantitative Research ◽  
Survey Methods ◽  
Private University ◽  
Important Variable ◽  
National Education ◽  
The University ◽  
Students Satisfaction

<pre><span lang="EN-US">One of the roles of the university is to support national education goals as part of educating students.<span class="tlid-translation"> Student satisfaction is an important variable for the existence and sustainability of a university, especially a private universities.This research aims to analyze the effect of lecturer service quality on student satisfaction.</span>This research uses quantitative research with survey methods. <span class="tlid-translation">The population of this research were students of a private university at Universitas Pakuan with 543 respondents. The findings of this research were that there was a positive and significant influence between the lecturer service quality on student satisfaction. This means that efforts to increase student satisfaction can be done by improving the quality of lecturer services. Meanwhile, from the 5 dimensions of lecturer service quality, it was found that the empathy dimension had the greatest influence compared to other dimensions of lecturer service quality</span>.</span></pre>

scholarly journals Education, educational services and students’ satisfaction - comparative study between Romanian and Iraqi universities

2017 ◽  
Vol 11 (1) ◽  
pp. 482-492
Author(s):  
Zaid Yaseen Saud Al-Dulaimi
Keyword(s):  
Higher Education ◽  
Comparative Study ◽  
Higher Education Institutions ◽  
Educational Process ◽  
Educational Services ◽  
Educational Processes ◽  
Modern Context ◽  
Students Satisfaction ◽  
Analyze Data

Abstract Studying students’ satisfaction within the modern context aims to develop the higher education institutions; students’ satisfaction has become one of the most important factors in the process of developing the educational process. Thus, the purpose was to analyze data collected from a sample of 800 students divided equally between Romania and Iraq to measure their satisfaction with educational services delivered by the two countries’ universities. The study concluded that the level of the students’ satisfaction in Romanian universities is higher than that of their Iraqi counterparts. The researcher recommend that the Romanian universities should continue with the development of the educational plans, and with the enhancement of the programs adopted by the universities to increase the level of quality in their educational processes. For the Iraqi universities, the study recommends that Iraqi universities should give a much more important role to students’ satisfaction as one of the most important factors for measuring the quality of their educational services, the administrative staffs in the Iraqi universities should work harder to meet the expectations and needs of their students.

scholarly journals Alumni Loyalty in Higher Education (Case of Three Private University Alumni of BA Business Administration Programs)

2019 ◽  
Vol 4 (2) ◽  
pp. 51-70
Author(s):  
Goderdzi Buchashvili ◽  
Nino Jikia ◽  
Irma Mesiridze
Keyword(s):  
Academic Staff ◽  
Private University ◽  
Educational Institutions ◽  
Quality Of Education ◽  
Administrative Staff ◽  
Factors Affecting ◽  
Alumni Loyalty ◽  
High Level ◽  
Students Satisfaction

In the 21st century, the increasing need for enhancing the quality of education in higher educational institutions has caught a high interest of researchers in studying the influence of quality of educational services on students’ satisfaction and graduates’ loyalty. Taking into account the purpose of the study, the questionnaire used in it contains predictive and descriptive questions. The research describes different factors, such as service quality, facilities, administrative staff helpfulness, university location, and academic staff professionalism impact on the level of alumni loyalty. The information has been obtained at three private universities in Georgia. Research results were gathered for comparative analysis. The research variable, in this case factors affecting the level of loyalty, should be paid attention to, in order to gain a high level of alumni loyalty.

scholarly journals Students’ Satisfaction on Academic Services in Higher Education Using Importance-Performance Analysis

2016 ◽  
Vol 8 (1) ◽  
pp. 37 ◽  
Author(s):  
Suroto Suroto ◽  
Aina Nindiani ◽  
Humiras Hardi Purba
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Private University ◽  
Point Of View ◽  
Student Activities ◽  
Satisfaction Index ◽  
Quality Dimensions ◽  
Students Satisfaction ◽  
Academic Services

The objective of this research was to determine the students’ satisfaction level on the academic services provided by the accounting program at a private university in Jakarta and to evaluate attributes that should be improved. The data were obtained from questionnaires by using 5 quality dimensions. There are tangible, reliability, responsiveness, assurance, and empathy. Moreover, the data were processed by using Excel, SPSS 20, Customer Satisfaction Index (CSI) to determine the level of customer satisfaction, and also Importance-Performance Analysis (IPA) to determine the attributes of service be repaired and maintained. The results show that the CSI is 71%, which means that the majority of customers are satisfied with the performance of the service quality of accounting program. Meanwhile, the results of IPA indicate that the improvement priorities have two attributes in quadrant 1. They are the availability of space to support student activities and the availability of books and teaching materials related to the syllabus. These attributes are the top priority because the importance level is high while the performance level is low from the customers’ point of view.

Sign in / Sign up

Export Citation Format

Share Document