The Critical Success Factors for e-Government Implementation in South Africa’s Local government: Factoring in Apartheid Digital Divide

2019 ◽  
Author(s):  
Muthoni Masinde ◽  
Mkhonto Mkhonto
Keyword(s):  
Local Government ◽  
Digital Divide ◽  
Critical Success Factors ◽  
Success Factors ◽  
Critical Success

Bridging the Digital Divide through Broadband Deployment

2011 ◽  
pp. 30-46
Author(s):  
Challa Radhakumari
Keyword(s):  
Digital Divide ◽  
Rural Areas ◽  
Andhra Pradesh ◽  
Critical Success Factors ◽  
Success Factors ◽  
Current Knowledge ◽  
Electronic Process ◽  
Technological Transformation ◽  
Southern States ◽  
Critical Success

This chapter provides a summary relating to the functioning of two projects in the two Southern States of India, Andhra Pradesh and Kerala, to show how through broadband deployment in rural areas the digital divide can be bridged. By focusing on the implementation of the two projects, the chapter illustrates their contribution in practically using the broadband technologies in overcoming the hurdles to bridging the digital divide, and highlights the critical success factors as identified during the functioning of the projects which helped the states in achieving their goals. The chapter also reveals through its analysis that the accessibility of services through broadband technology have brought an opportunity to the citizens to become a part of the current knowledge revolution, besides bringing about a great technological transformation to the areas where it is implemented, and thus contributed to bridging the digital divide. The chapter is finally concluded by proving that moving from a manual to electronic process with broadband technology as an enabler; the States set an example, which will serve as a set of guidelines for application of similar projects in other geographical settings.

scholarly journals Critical Success Factors of Open Government and Open Data at Local Government Level in Indonesia

2018 ◽  
Vol 14 (2) ◽  
pp. 28-43 ◽  
Author(s):  
Djoko Sigit Sayogo ◽  
Sri Budi Cantika Yuli
Keyword(s):  
Local Government ◽  
Critical Success Factors ◽  
Success Factors ◽  
Public Involvement ◽  
Open Data ◽  
Open Government ◽  
Public Managers ◽  
Critical Success ◽  
Local Government Level ◽  
Indicators Of Success

This article explores the complexity of open government and open data implementation from the perspective of local government in developing countries by addressing the challenges, success factors, lesson learned and the indicators of success. Using focus group discussions and in-depth interviews with public managers and other actors at the Bojonegoro regency, this study found five major challenges to open government and data, namely: a) the misappropriation and misused of the data, b) limitedness of technological capabilities, c) ensuring data credibility, d) the availability of information policy to govern openness, and e) maintaining public involvement and enthusiasm. The authors also identified four critical success factors driving the success of open government and data: a) collaboration between government, academics, private entities and general public, b) the openness of government office to accept criticism and suggestion, c) the accommodating leaders, and d) the commitment of government agencies to engage in open government and open data.

scholarly journals Critical Success Factors in Customer Relationship Management Strategy in the Local Government Authorities in Zimbabwe

2019 ◽  
Vol 11 (4) ◽  
pp. 99
Author(s):  
Douglas Chiguvi ◽  
Ruramayi Tadu ◽  
Zenzo Dube
Keyword(s):  
Local Government ◽  
Customer Relationship Management ◽  
Management Strategy ◽  
Critical Success Factors ◽  
Success Factors ◽  
Statistical Tests ◽  
Relationship Management ◽  
Customer Relationship ◽  
Research Approach ◽  
Critical Success

The aim of the study was to identify critical success factors in customer relationship management strategy success in the local government authorities in Zimbabwe. A thorough abridgment of the literature was conducted, mainly to understand the nature and structure of local government authorities in Zimbabwe as well as to identify critical success factors in CRM strategy success. A Meta-analysis methodology was employed and explanatory research approach was adopted by means of a survey strategy. 197 questionnaires have been collected from twenty-one local government authorities in Zimbabwe. The findings of the study revealed that all of the ten critical success factors are significant and positively linked to CRM strategy success. Furthermore, the statistical tests show that success and failure of CRM strategy success are highly dependent on four major critical success factors including Implementation Approach, Change Management, Metrics and Implementation Strategy. However, process design and Buy-in Approach and Adoption have low significance impact in CRM strategy success in local government authorities in Zimbabwe. The results of the data analysis led to the creation of a framework which outlines the critical success factors in CRM strategy success in local government authorities in Zimbabwe and the CRM implementation Index which need to be followed before implementing the CRM strategy. This study has clearly indicated that customer relationship management forms a powerful strategy that local government authorities should apply to manage long-term relationships with their key stakeholders.

scholarly journals Key Factors in Customer Relationship Management Strategy Success in the Local Government Authorities

2019 ◽  
Vol 6 (4) ◽  
pp. 72 ◽  
Author(s):  
Douglas Chiguvi ◽  
Ruramayi Tadu ◽  
Moreblessing Ngwenya
Keyword(s):  
Local Government ◽  
Customer Relationship Management ◽  
Management Strategy ◽  
Critical Success Factors ◽  
Success Factors ◽  
Statistical Tests ◽  
Relationship Management ◽  
Customer Relationship ◽  
Research Approach ◽  
Critical Success

The aim of the study was to identify critical success factors in customer relationship management strategy success in the local government authorities in Zimbabwe. A thorough abridgment of the literature was conducted, mainly to understand the nature and structure of local government authorities in Zimbabwe as well as to identify critical success factors in CRM strategy success. A Meta-analysis methodology was employed and explanatory research approach was adopted by means of a survey strategy. 197 questionnaires have been collected from twenty one local government authorities in Zimbabwe. The findings of the study revealed that all of the ten critical success factors are significant and positively linked to CRM strategy success. Furthermore, the statistical tests show that success and failure of CRM strategy success are highly dependent on four major critical success factors including Implementation Approach, Change Management, Metrics and Implementation Strategy. However, process design and Buy-in Approach and Adoption have low significance impact in CRM strategy success in local government authorities in Zimbabwe. The results of the data analysis led to the creation of a framework which outlines the critical success factors in CRM strategy success in local government authorities in Zimbabwe and the CRM implementation Index which need to be followed before implementing the CRM strategy. This study has clearly indicated that customer relationship management forms a powerful strategy that local government authorities should apply to manage long-term relationships with their key stakeholders.

Critical success factors for local government project stakeholder management

2017 ◽  
Vol 7 (2) ◽  
pp. 143-156 ◽  
Author(s):  
Charles Amoatey ◽  
Mawuena Vincent Kodzo Hayibor
Keyword(s):  
Local Government ◽  
Critical Success Factors ◽  
Success Factors ◽  
Stakeholder Management ◽  
Local Level ◽  
Future Research ◽  
Content Type ◽  
Critical Success ◽  
Local Government Level ◽  
Government Level

Purpose The purpose of this paper is to investigate the critical success factors (CSFs) for effective project stakeholder management at the local government level in Ghana. Design/methodology/approach The study used data from questionnaires administered to project stakeholders for identifying and ranking CSFs. Findings The study identified the top five CSFs for stakeholder management at the local government level in Ghana to be: communicating with and engaging stakeholders; identifying stakeholders properly; formulating a clear project mission statement; keeping and promoting good relationships; and analyzing stakeholder conflicts and coalitions. Research limitations/implications Generalization of the findings should be done with caution since the scope of data collection was limited to district assemblies in the Greater Accra region of Ghana. Nevertheless the results of the study are, however, useful and indicative and can lend direction to future research. Practical implications This paper has contributed to the growing body of knowledge related to CSFs for local government projects. The results should help understand factors which are of priority to stakeholders when assessing their involvement in projects. Further, the findings could form the basis for competency development of local government personnel in specific areas where improvements are required. Originality/value The paper identified CSFs for effective project stakeholder management at the local level. Most studies on critical factors in project environments have focused on CSFs and project success and thus this study delves into an area which has not received much attention in the literature.

Critical Success Factors for Twinning Measure

2018 ◽  
Author(s):  
Franka Cadée ◽  
Marianne J. Nieuwenhuijze ◽  
Antoine L. M. Lagro-Janssen ◽  
Raymond de Vries
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Critical Success

Critical Success Factors in Russian R&D Projects in the Real Economy

2010 ◽  
pp. 41-61
Author(s):  
V. Andreev
Keyword(s):  
Empirical Research ◽  
Critical Success Factors ◽  
Success Factors ◽  
Innovation Process ◽  
Real Economy ◽  
Key Factors ◽  
Industrial Products ◽  
Successful Development ◽  
The Real ◽  
Critical Success

The article discusses the concept of "success" in relation to innovative business and its performance. The quantity of innovative projects that can consistently overcome the stages of the innovation process to achieve the desired result is defined. The author presents the results of empirical research of successful and unsuccessful projects of leading Russian innovative companies in various industries, identifies key factors of successful development of new industrial products.

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