Improving End-User Experience via Quality Performance Evaluation: Internet Banking Case

An interactive Student Information system in the cloud is an one stop portal on the internet where the students can get answers to their queries and look up relevant information. The users can check their personal details, communicate with faculties and avail a ”livechat” to get their queries solved. They are also able to access relevant information regarding different activities and events including and not limited to ”attendance”, ”timetable”, ”subject list”, ”college events”, etc. Cloud technologies reduce the challenges faced by traditional systems such as costs associated with development and maintenance. The student support system is ubiquitous in nature since it is hosted in the cloud and uses the power of cloud computing to make the application secure, scalable, and fast. Along with the power of cloud computing, good User Interface/User Experience(UI/UX) is focused upon to ensure that the end-user has a great hassle-free experience. Load balancers are used to handle huge traffic the website might face. User experience principles are used in order to make the portal easy to use.

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The new (and improved!) CERN Single-Sign-On

EPJ Web of Conferences ◽

10.1051/epjconf/202125102015 ◽

2021 ◽

Vol 251 ◽

pp. 02015

Author(s):

Adeel Ahmad ◽

Asier Aguado Corman ◽

Maria Fava ◽

Maria V. Georgiou ◽

Julien Rische ◽

...

Keyword(s):

Open Source ◽

User Experience ◽

End User ◽

Single Sign On ◽

The Future ◽

To Come ◽

The Way

The new CERN Single-Sign-On (SSO), built around an open source stack, has been in production for over a year and many CERN users are already familiar with its approach to authentication, either as a developer or as an end user. What is visible upon logging in, however, is only the tip of the iceberg. Behind the scenes there has been a significant amount of work taking place to migrate accounts management and to decouple Kerberos [1] authentication from legacy Microsoft components. Along the way the team has been engaging with the community through multiple fora, to make sure that a solution is provided that not only replaces functionality but also improves the user experience for all CERN members. This paper will summarise key evolutions and clarify what is to come in the future.

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Tangible Lighting Controls

10.26686/wgtn.17000710.v1 ◽

2021 ◽

Author(s):

◽

Amardeep Mohanlal Dugar

Keyword(s):

Control Systems ◽

User Experience ◽

Interface Design ◽

End Users ◽

Point Of View ◽

Essential Difference ◽

End User ◽

Lighting Control ◽

Control Functions ◽

New Framework

<p>'Tangible lighting controls' is used as an umbrella term to describe lighting control systems that are easy to understand and pleasurable to use by end-users. The crucial question posed is, what is the nature of interface designs sought by end-users for maximising interaction with lighting control systems? The manner in which this question is posed implies a fundamental assumption that improved usability and end-user experience are the primary goals. The concept of end-user understanding of lighting control interfaces is proposed as a basis for improving the usability and end-user experience of lighting control interfaces. Usability engineering methods involving survey research, experimental mock-ups and prototyping have been used to enable end-users to design and evaluate lighting control interfaces. The essential difference is to include end-users' point of view about ease of understanding control functions and pleasure of performing control tasks along with a technical point of view about meeting required standards. Manufacturers' claims about the effectiveness of existing lighting control interfaces are challenged, and an entirely different way of thinking about interface design is revealed. Such a change of thinking may be seen as a new framework for improved designs of lighting control interfaces as well as evaluation of their usability and end-user experience.</p>

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Conducting Performance Evaluation of an e-Health Platform

Advances in Business Information Systems and Analytics - Information Systems and Technology for Organizations in a Networked Society ◽

10.4018/978-1-4666-4062-7.ch016 ◽

2013 ◽

pp. 295-315

Author(s):

Owen Lo ◽

Lu Fan ◽

William J. Buchanan ◽

Christoph Thuemmler

Keyword(s):

Performance Evaluation ◽

Patient Data ◽

Simulated Patient ◽

Round Trip Time ◽

End User ◽

Round Trip ◽

Trip Time ◽

Time Latency ◽

Near Future

For increased awareness and adoption of e-Health implementations, results from evaluation must be catered towards three primary perspectives: organizational, end-user and technical perspective. This chapter addresses the issue of conducting performance evaluation of e-Health for the technical perspective. The authors present the design of metrics that enable them to evaluate the scalability, functionality and reliability of e-Health implementations. Using simulated patient data, experiments are conducted on an existing e-Health platform using their defined metrics. Results show that 100 simulated patient’s data may interact with the e-Health platform under evaluation with a maximum round-trip time latency value of 6.6 seconds. By building upon the techniques the authors have used to conduct performance evaluation of e-Health implementations, along with the design of methodologies to enable evaluation to take place for the two other perspectives, i.e. end-user and organizational perspectives, the authors hope to see greater support for this technology in the near future.

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