Web-based Assessment of Call Center Agents: Development and Validation of a Computerized Instrument

2003 ◽  
Vol 11 (2-3) ◽  
pp. 184-193 ◽  
Author(s):  
Udo Konradt ◽  
Guido Hertel ◽  
Karin Joder
Keyword(s):  
Call Center ◽  
Web Based ◽  
Development And Validation

scholarly journals Best Paper Selection

2017 ◽  
Vol 26 (01) ◽  
pp. 123-124
Keyword(s):  
Model Development ◽  
Lung Nodule ◽  
Dynamic Bayesian Network ◽  
Web Based ◽  
National Lung Screening Trial ◽  
Catastrophic Illness ◽  
Development And Validation ◽  
Low Dose Computed Tomography ◽  
Lung Screening ◽  
Heart Sound Segmentation

Arnold CW, Wallace WD, Chen S, Oh A, Abtin F, Genshaft S, Binder S, Aberle D, Enzmann D. RadPath: A web-based system for integrating and correlating radiology and pathology findings during cancer diagnosis. Acad Radiol 2016 Jan;23(1):90-100 http://escholarship.org/uc/item/22x4021q Hravnak M, Chen L, Dubrawski A, Bose E, Clermont G, Pinsky MR. Real alerts and artifact classification in archived multi-signal vital sign monitoring data: implications for mining big data. J Clin Monit Comput 2016 Dec;30(6):875-88 https://link.springer.com/article/10.1007%2Fs10877-015-9788-2 Kalpathy-Cramer J, Zhao B, Goldgof D, Gu Y, Wang X, Yang H, Tan Y, Gillies R, Napel S. A comparison of lung nodule segmentation algorithms: methods and results from a multi-institutional study. J Digit Imaging 2016 Aug;29(4):476-87 https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4942386/ Moss TJ, Lake DE, Calland JF, Enfield KB, Delos JB, Fairchild KD, Moorman JR. Signatures of subacute potentially catastrophic illness in the ICU: model development and validation. Crit Care Med 2016 Sep;44(9):1639-48 https://insights.ovid.com/pubmed?pmid=27452809 Petousis P, Han SX, Aberle D, Bui AA. Prediction of lung cancer incidence on the low-dose computed tomography arm of the National Lung Screening Trial: A dynamic Bayesian network. Artif Intell Med 2016 Sep;72:42-55 https://linkinghub.elsevier.com/retrieve/pii/S0933-3657(16)30106-3 Springer DB, Tarassenko L, Clifford GD. Logistic regression-HSMM-based heart sound segmentation. IEEE Trans Biomed Eng 2016 Apr;63(4):822-32 http://ieeexplore.ieee.org/document/7234876/

scholarly journals PENGEMBANGAN DATA WAREHOUSE CALL CENTER DENGAN METODOLOGI KIMBALL NINE-STEP PADA BINA SARANA INFORMATIKA

2016 ◽  
Vol 2 (2) ◽  
Author(s):  
ADJAT SUDRADJAT
Keyword(s):  
Decision Making ◽  
Decision Support ◽  
Data Warehouse ◽  
Call Center ◽  
Educational Institution ◽  
Public Information ◽  
Strategic Information ◽  
Web Based ◽  
Academic Services ◽  
Operational Data

ABSTRACT - As an educational institution, Bina Sarana Informatika of course requires summary of information which is comprehensive and sustainable as a support to management in doing evaluation, planning and decision-making in the field of academic services. But the information system from operational data processing today can’t meet the needs, because it’s only able to produce detailed reports periodically. The research studies the development of a data warehouse for Call Center on The Division of Public Information of Bina Sarana Informatika in order to explore the strategic information contained in the operational database and present them in the form of summary information which is useful as input in improving the quality of academic services. By using a nine steps kimball approach, the research produce a data warehouse which is equipped with a web-based presentation application that can be easily accessed by all stakeholders of Bina Sarana Informatika. The development of data warehouse has been able to extract operational data into strategic information summaries that are useful to Bina Sarana Informatika management as supporting in doing evaluation, planning and decision-making in the field of academic services. Keywords : Nine Steps Kimball, Call Center, Data Warehouse, Decision Support. ABSTRAKSI - Sebagai sebuah institusi pendidikan, Bina Sarana Informatika tentu membutuhkan ringkasan informasi yang komprehensif dan berkesinambungan sebagai penunjang bagi manajemen dalam melakukan evaluasi, perencanaan dan pengambilan keputusan di bidang pelayanan akademik. Namun sistem informasi yang berasal dari pengolahan data operasional saat ini tidak dapat memenuhi kebutuhan tersebut, karena hanya mampu menghasilkan laporan–laporan yang bersifat detail dan periodik. Penelitian ini mengkaji pengembangan data warehouse Call Center pada Divisi Informasi Publik Bina Sarana Informatika untuk menggali informasi strategis yang terdapat pada database operasional dan menyajikannya dalam bentuk ringkasan informasi yang berguna sebagai masukan dalam usaha peningkatan kualitas pelayanan akademik. Dengan menggunakan metodologi kimball nine-step, penelitian menghasilkan sebuah data warehouse dilengkapi dengan aplikasi presentasi berbasis web yang dapat diakses dengan mudah oleh seluruh stakeholder Bina Sarana Informatika. Pengembangan data warehouse telah mampu mengekstrak data operasional menjadi ringkasan informasi strategis yang berguna bagi manajemen Bina Sarana Informatika sebagai penunjang dalam melakukan evaluasi, perencanaan dan pengambilan keputusan di bidang pelayanan akademik. Kata Kunci : Nine Steps Kimball, Call Center, Data Warehouse, Decision Support.

Development and Validation of the Minnesota Inference Assessment

2020 ◽  
pp. 153450842093778
Author(s):  
Panayiota Kendeou ◽  
Kristen L. McMaster ◽  
Reese Butterfuss ◽  
Jasmine Kim ◽  
Susan Slater ◽  
...  
Keyword(s):  
Progress Monitoring ◽  
Proof Of Concept ◽  
Reliable Measure ◽  
Technical Adequacy ◽  
Future Directions ◽  
Web Based ◽  
Parallel Forms ◽  
Age Appropriate ◽  
Development And Validation ◽  
Further Development

The overall aim of the current investigation was to develop and validate the initial version of the Minnesota Inference Assessment (MIA). MIA is a web-based measure of inference processes in K–2. MIA leverages the affordances of different media to evaluate inference processes in a nonreading context, using age-appropriate fiction and nonfiction videos coupled with questioning. We evaluated MIA’s technical adequacy in a proof-of-concept study. Taken together, the results support the interpretation that MIA shows promise as a valid and reliable measure of inferencing in a nonreading context for students in Grades K–2. Future directions involve further development of multiple, parallel forms that can be used for progress monitoring in K–2.

IP-Solar: Development and Validation of a Web-Based Monitoring and Diagnostic Tool for Solar Thermal Systems

2011 ◽  
Author(s):  
Bernhard Gerardts ◽  
Angela Dröscher ◽  
Klaus Schgaguler ◽  
Sabine Putz ◽  
Philip Ohnewein ◽  
...  
Keyword(s):  
Diagnostic Tool ◽  
Solar Thermal ◽  
Thermal Systems ◽  
Web Based ◽  
Development And Validation

scholarly journals Development and validation of a web-based protocol for management of sports-related concussion

2000 ◽  
Vol 15 (8) ◽  
pp. 675-675
Author(s):  
D. Erlanger ◽  
D. Feldman ◽  
D Kaplan ◽  
A Theodoracopulos ◽  
K. Kutner
Keyword(s):  
Web Based ◽  
Development And Validation
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