scholarly journals Servant Leadership, Third‐Party Behavior, and Emotional Exhaustion of Followers

2020 ◽  
Author(s):  
Innocentina‐Marie O. Obi ◽  
Katalien Bollen ◽  
Hillie Aaldering ◽  
Wouter Robijn ◽  
Martin C. Euwema
Keyword(s):  
Servant Leadership ◽  
Emotional Exhaustion ◽  
Third Party ◽  
Party Behavior

Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers

2021 ◽  
pp. 193896552110123
Author(s):  
Taeshik Gong ◽  
Pengchang Sun ◽  
Min Jung Kang
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Servant Leadership ◽  
Survey Data ◽  
Third Party ◽  
Service Climate ◽  
Perceived Service Quality ◽  
Hotel Managers ◽  
The Relationship ◽  
Organizational Injustice

To date, research on the deontic model and third-party reactions to injustice has focused primarily on individuals’ tendency to punish the transgressor. In this study, we seek to extend the extant research by arguing that punishment may not be the only deontic reaction and that third-party observers of injustice should engage in activities that help the victim. More specifically, we explore employee’s customer-oriented constructive deviance as a reaction to organizational injustice toward customers. We also investigate how this deviance influences customer satisfaction. In addition, we explore service climate, driven by servant leadership as a moderator on the relationship between employees’ perceptions of organizational unfairness and customer-oriented constructive deviance. The study collected three-level survey data from 95 hotel managers, 396 employees, and 1,848 customers. We find that servant leadership increases service climate, which in turn strengthens the relationship between organizational injustice toward customers and customer-oriented constructive deviance. The findings also reveal that customer-oriented constructive deviance increases perceived service quality, leading to customer satisfaction. Our study significantly contributes to the emerging theory concerning customer-oriented constructive deviance by explaining the antecedents, consequences, and moderators. The study also helps managers deal with customer-oriented constructive deviance in the workplace.

Assessment Strategies for Servant Leadership Practice in the Virtual Organization

2011 ◽  
pp. 1675-1687
Author(s):  
Darin R. Molnar
Keyword(s):  
Servant Leadership ◽  
Virtual Organization ◽  
Third Party ◽  
Assessment Instruments ◽  
Web Pages ◽  
Data Sets ◽  
Global Marketplace ◽  
Leadership Practice ◽  
Survey Instruments ◽  
Assessment Strategies

Leadership in the virtual organization presents unique opportunities and challenges for the manager. Some researchers consider management in the virtual organization to be comprised mainly of challenges while others see it as the opportunity to realize competitive advantage in the global marketplace. Several leadership approaches offer interesting options for the manager within the context of the virtual organization. One standout approach that has gained increasing popularity over the last 30 years is servant leadership in which the leader is servant first. Those managers in virtual organizations who have committed to a practice of servant leadership recognize the need for assessment instruments to help them understand the level of perceived servant leadership characteristics among organizational members under their guidance. This understanding acts as a foundation for training within this context. With this in mind, Laub’s Organizational Leadership Assessment (OLA) offers a reliable survey instrument accepted by the servant leadership practice community. The OLA is easily administered to virtual organization members as a set of Web pages and can be used in conjunction with complementary, third-party data sets such as the World Values Survey database. Future directions for the assessment of servant leadership in the virtual organization include the potential modification of the OLA, as well as the creation of survey instruments to be used in conjunction with it.

Assessment Strategies for Servant Leadership Practice in the Virtual Organization

2010 ◽  
pp. 181-193 ◽  
Author(s):  
Darin R. Molnar
Keyword(s):  
Servant Leadership ◽  
Virtual Organization ◽  
Third Party ◽  
Assessment Instruments ◽  
Web Pages ◽  
Data Sets ◽  
Global Marketplace ◽  
Leadership Practice ◽  
Survey Instruments ◽  
Assessment Strategies

Leadership in the virtual organization presents unique opportunities and challenges for the manager. Some researchers consider management in the virtual organization to be comprised mainly of challenges while others see it as the opportunity to realize competitive advantage in the global marketplace. Several leadership approaches offer interesting options for the manager within the context of the virtual organization. One standout approach that has gained increasing popularity over the last 30 years is servant leadership in which the leader is servant first. Those managers in virtual organizations who have committed to a practice of servant leadership recognize the need for assessment instruments to help them understand the level of perceived servant leadership characteristics among organizational members under their guidance. This understanding acts as a foundation for training within this context. With this in mind, Laub’s Organizational Leadership Assessment (OLA) offers a reliable survey instrument accepted by the servant leadership practice community. The OLA is easily administered to virtual organization members as a set of Web pages and can be used in conjunction with complementary, third-party data sets such as the World Values Survey database. Future directions for the assessment of servant leadership in the virtual organization include the potential modification of the OLA, as well as the creation of survey instruments to be used in conjunction with it.

Work–Family Effects of Servant Leadership: The Roles of Emotional Exhaustion and Personal Learning

2015 ◽  
Vol 137 (2) ◽  
pp. 285-297 ◽  
Author(s):  
Guiyao Tang ◽  
Ho Kwong Kwan ◽  
Deyuan Zhang ◽  
Zhou Zhu
Keyword(s):  
Servant Leadership ◽  
Emotional Exhaustion ◽  
Personal Learning ◽  
Family Effects ◽  
Work Family

scholarly journals The Relationship between Challenge and Hindrance Stressors and Emotional Exhaustion: The Moderating Role of Perceived Servant Leadership

2019 ◽  
Vol 17 (1) ◽  
pp. 282 ◽  
Author(s):  
Hongchao Wu ◽  
Shaoping Qiu ◽  
Larry M. Dooley ◽  
Congying Ma
Keyword(s):  
Servant Leadership ◽  
Emotional Exhaustion ◽  
Work Conditions ◽  
Health Issues ◽  
Cross Sectional ◽  
Measurement Models ◽  
Study Results ◽  
Confirmatory Factor ◽  
The Relationship

Schoolteachers worldwide are facing stressful work conditions with heavy responsibilities. Stress may contribute to psychological disorders and physical health issues. The purposes of this study were (1) to investigate whether both challenge and hindrance stressors are positively associated with emotional exhaustion among Chinese schoolteachers and (2) to examine whether perceived servant leadership moderates the effects of challenge and hindrance stressors on emotional exhaustion. This study was cross-sectional in nature. A sample of 2636 schoolteachers was elicited from schools in South China. Research data were collected in the fall semester of 2019 via WeChat®. Descriptive statistics and inter-correlations were conducted using SPSS 21. Confirmatory factor analysis was applied to test measurement models to determine convergent and discriminant validities using Mplus 7.4. Hierarchical multiple regression was performed to test proposed hypotheses using SPSS 21. The study results demonstrated that both challenge and hindrance stressors were positively related to emotional exhaustion among schoolteachers in Chinese schools. It was also indicated that, while perceived servant leadership buffers the relationship between challenge stressor and emotional exhaustion, it enhances the relationship between hindrance stressor and emotional exhaustion. Implications and limitations are also provided.

Servant and authoritarian leadership, and leaders’ third-party conflict behavior in convents

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Innocentina-Marie Obi ◽  
Katalien Bollen ◽  
Hillie Aaldering ◽  
Martin Claes Euwema
Keyword(s):  
Problem Solving ◽  
Servant Leadership ◽  
Theory Development ◽  
Third Party ◽  
Religious Communities ◽  
Conflict Behavior ◽  
Content Type ◽  
Authoritarian Leadership ◽  
Conflict Behaviors ◽  
Religious Sisters

Purpose The present study investigates the relationship between servant and authoritarian leadership, and leaders’ third-party conflict behaviors in followers’ conflicts, thereby contributing to integrating knowledge on leadership styles and leaders’ third-party conflict behaviors. This study aims to investigate leadership and conflict management in a context hardly studied: local religious communities or convents within a female religious organization. Design/methodology/approach The authors collected quantitative survey data from 453 religious sisters, measuring their perception of leaders’ behaviors. These religious sisters live in local religious communities within a Catholic Women Religious Institute based in Nigeria (West Africa) and in other countries across the globe. Findings Results show that servant leadership relates positively to leaders’ third-party problem-solving behavior and negatively to leaders’ avoiding and forcing. Moreover, authoritarian leadership relates positively to leaders’ third-party avoiding and forcing behaviors. Originality/value This study expands theory development and practices on leadership and leaders’ third-party conflict behaviors. The authors associate servant and authoritarian leadership with leaders’ third-party conflict behaviors: avoiding, forcing and problem-solving, in followers’ conflicts. The authors offer practical recommendations for religious leaders on servant leadership and leaders’ third-party conflict behaviors.

Aiding Peace, Abetting Violence: Third Parties and the Management of Conflict

2005 ◽  
Vol 70 (2) ◽  
pp. 334-354 ◽  
Author(s):  
Scott Phillips ◽  
Mark Cooney
Keyword(s):  
Interpersonal Violence ◽  
Third Parties ◽  
Third Party ◽  
The Third ◽  
New Concepts ◽  
Study Results ◽  
Theoretical Predictions ◽  
The Third Party ◽  
International War ◽  
Party Behavior

When and how will third parties intervene in the conflicts of others? When will third parties further violence, and when will they foster peace? These are questions addressed by Black's theory of the third party. The authors conducted the first systematic test of the theory, drawing on quantitative and qualitative data from in-depth interviews with 100 men imprisoned for assault or homicide. Specifically, they tested Cooney's elaboration of Black's theory, which argues (1) that the social location of a third party, based on ties to the principals, predicts whether he or she will act as a partisan or settlement agent or remain uninvolved, and (2) that the third-party structure of a conflict, based on the general configuration of all the third parties present, predicts whether the conflict will escalate to violence. The study results confirm most of the theoretical predictions regarding both third-party behavior and violence. The discussion also extends the theoretical model, offering new concepts and suggesting how the theory can be applied to a range of subjects, such as international war and the long-term historical decline of interpersonal violence.

The many faces of obligation

2020 ◽  
Vol 43 ◽  
Author(s):  
Michael Tomasello
Keyword(s):  
Third Party ◽  
The Many ◽  
Sense Of Obligation

Abstract My response to the commentaries focuses on four issues: (1) the diversity both within and between cultures of the many different faces of obligation; (2) the possible evolutionary roots of the sense of obligation, including possible sources that I did not consider; (3) the possible ontogenetic roots of the sense of obligation, including especially children's understanding of groups from a third-party perspective (rather than through participation, as in my account); and (4) the relation between philosophical accounts of normative phenomena in general – which are pitched as not totally empirical – and empirical accounts such as my own. I have tried to distinguish comments that argue for extensions of the theory from those that represent genuine disagreement.

A Macintosh Interface for the Cameca Camebax-Micro Electron Microprobe

1990 ◽  
Vol 48 (1) ◽  
pp. 438-439
Author(s):  
Carl E. Henderson
Keyword(s):  
Electron Microprobe ◽  
Processing Speed ◽  
Word Processing ◽  
State Of The Art ◽  
Computer Control ◽  
Third Party ◽  
Disk Storage ◽  
The Past ◽  
User Facility ◽  
Instrument Control

Over the past few years it has become apparent in our multi-user facility that the computer system and software supplied in 1985 with our CAMECA CAMEBAX-MICRO electron microprobe analyzer has the greatest potential for improvement and updating of any component of the instrument. While the standard CAMECA software running on a DEC PDP-11/23+ computer under the RSX-11M operating system can perform almost any task required of the instrument, the commands are not always intuitive and can be difficult to remember for the casual user (of which our laboratory has many). Given the widespread and growing use of other microcomputers (such as PC’s and Macintoshes) by users of the microprobe, the PDP has become the “oddball” and has also fallen behind the state-of-the-art in terms of processing speed and disk storage capabilities. Upgrade paths within products available from DEC are considered to be too expensive for the benefits received. After using a Macintosh for other tasks in the laboratory, such as instrument use and billing records, word processing, and graphics display, its unique and “friendly” user interface suggested an easier-to-use system for computer control of the electron microprobe automation. Specifically a Macintosh IIx was chosen for its capacity for third-party add-on cards used in instrument control.

Coding for Evaluation and Treatment

2008 ◽  
Vol 18 (1) ◽  
pp. 9-20 ◽  
Author(s):  
Mark Kander ◽  
Steve White
Keyword(s):  
Medical Record ◽  
Treatment Session ◽  
Accurate Diagnosis ◽  
Third Party ◽  
Speech Language Pathologists ◽  
Adequate Information ◽  
Diagnosis Codes ◽  
Coding Rules ◽  
Procedure Codes ◽  
The Web

Abstract This article explains the development and use of ICD-9-CM diagnosis codes, CPT procedure codes, and HCPCS supply/device codes. Examples of appropriate coding combinations, and Coding rules adopted by most third party payers are given. Additionally, references for complete code lists on the Web and a list of voice-related CPT code edits are included. The reader is given adequate information to report an evaluation or treatment session with accurate diagnosis, procedure, and supply/device codes. Speech-language pathologists can accurately code services when given adequate resources and rules and are encouraged to insert relevant codes in the medical record rather than depend on billing personnel to accurately provide this information. Consultation is available from the Division 3 Reimbursement Committee members and from [email protected] .

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