Assessment Strategies for Servant Leadership Practice in the Virtual Organization

2010 ◽  
pp. 181-193 ◽  
Author(s):  
Darin R. Molnar
Keyword(s):  
Servant Leadership ◽  
Virtual Organization ◽  
Third Party ◽  
Assessment Instruments ◽  
Web Pages ◽  
Data Sets ◽  
Global Marketplace ◽  
Leadership Practice ◽  
Survey Instruments ◽  
Assessment Strategies

Leadership in the virtual organization presents unique opportunities and challenges for the manager. Some researchers consider management in the virtual organization to be comprised mainly of challenges while others see it as the opportunity to realize competitive advantage in the global marketplace. Several leadership approaches offer interesting options for the manager within the context of the virtual organization. One standout approach that has gained increasing popularity over the last 30 years is servant leadership in which the leader is servant first. Those managers in virtual organizations who have committed to a practice of servant leadership recognize the need for assessment instruments to help them understand the level of perceived servant leadership characteristics among organizational members under their guidance. This understanding acts as a foundation for training within this context. With this in mind, Laub’s Organizational Leadership Assessment (OLA) offers a reliable survey instrument accepted by the servant leadership practice community. The OLA is easily administered to virtual organization members as a set of Web pages and can be used in conjunction with complementary, third-party data sets such as the World Values Survey database. Future directions for the assessment of servant leadership in the virtual organization include the potential modification of the OLA, as well as the creation of survey instruments to be used in conjunction with it.

Assessment Strategies for Servant Leadership Practice in the Virtual Organization

2011 ◽  
pp. 1675-1687
Author(s):  
Darin R. Molnar
Keyword(s):  
Servant Leadership ◽  
Virtual Organization ◽  
Third Party ◽  
Assessment Instruments ◽  
Web Pages ◽  
Data Sets ◽  
Global Marketplace ◽  
Leadership Practice ◽  
Survey Instruments ◽  
Assessment Strategies

Leadership in the virtual organization presents unique opportunities and challenges for the manager. Some researchers consider management in the virtual organization to be comprised mainly of challenges while others see it as the opportunity to realize competitive advantage in the global marketplace. Several leadership approaches offer interesting options for the manager within the context of the virtual organization. One standout approach that has gained increasing popularity over the last 30 years is servant leadership in which the leader is servant first. Those managers in virtual organizations who have committed to a practice of servant leadership recognize the need for assessment instruments to help them understand the level of perceived servant leadership characteristics among organizational members under their guidance. This understanding acts as a foundation for training within this context. With this in mind, Laub’s Organizational Leadership Assessment (OLA) offers a reliable survey instrument accepted by the servant leadership practice community. The OLA is easily administered to virtual organization members as a set of Web pages and can be used in conjunction with complementary, third-party data sets such as the World Values Survey database. Future directions for the assessment of servant leadership in the virtual organization include the potential modification of the OLA, as well as the creation of survey instruments to be used in conjunction with it.

Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers

2021 ◽  
pp. 193896552110123
Author(s):  
Taeshik Gong ◽  
Pengchang Sun ◽  
Min Jung Kang
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Servant Leadership ◽  
Survey Data ◽  
Third Party ◽  
Service Climate ◽  
Perceived Service Quality ◽  
Hotel Managers ◽  
The Relationship ◽  
Organizational Injustice

To date, research on the deontic model and third-party reactions to injustice has focused primarily on individuals’ tendency to punish the transgressor. In this study, we seek to extend the extant research by arguing that punishment may not be the only deontic reaction and that third-party observers of injustice should engage in activities that help the victim. More specifically, we explore employee’s customer-oriented constructive deviance as a reaction to organizational injustice toward customers. We also investigate how this deviance influences customer satisfaction. In addition, we explore service climate, driven by servant leadership as a moderator on the relationship between employees’ perceptions of organizational unfairness and customer-oriented constructive deviance. The study collected three-level survey data from 95 hotel managers, 396 employees, and 1,848 customers. We find that servant leadership increases service climate, which in turn strengthens the relationship between organizational injustice toward customers and customer-oriented constructive deviance. The findings also reveal that customer-oriented constructive deviance increases perceived service quality, leading to customer satisfaction. Our study significantly contributes to the emerging theory concerning customer-oriented constructive deviance by explaining the antecedents, consequences, and moderators. The study also helps managers deal with customer-oriented constructive deviance in the workplace.

A Novel Approach for Crawling the Opinions from World Wide Web

2016 ◽  
Vol 6 (2) ◽  
pp. 1-23 ◽  
Author(s):  
Surbhi Bhatia ◽  
Manisha Sharma ◽  
Komal Kumar Bhatia
Keyword(s):  
World Wide ◽  
Opinion Mining ◽  
Real Data ◽  
User Generated Content ◽  
Decision Making Process ◽  
Web Pages ◽  
Data Sets ◽  
Web Technologies ◽  
Design And Implementation ◽  
Novel Approach

Due to the sudden and explosive increase in web technologies, huge quantity of user generated content is available online. The experiences of people and their opinions play an important role in the decision making process. Although facts provide the ease of searching information on a topic but retrieving opinions is still a crucial task. Many studies on opinion mining have to be undertaken efficiently in order to extract constructive opinionated information from these reviews. The present work focuses on the design and implementation of an Opinion Crawler which downloads the opinions from various sites thereby, ignoring rest of the web. Besides, it also detects web pages which frequently undergo updation by calculating the timestamp for its revisit in order to extract relevant opinions. The performance of the Opinion Crawler is justified by taking real data sets that prove to be much more accurate in terms of precision and recall quality attributes.

Servant leadership behavior

2021 ◽  
Vol 3 (1) ◽  
pp. 269-281
Author(s):  
Nur Basuki
Keyword(s):  
Servant Leadership ◽  
Leadership Training ◽  
Social Practice ◽  
Leadership Behavior ◽  
Phenomenological Approach ◽  
Symbolic Capital ◽  
Cultural Economic ◽  
Leadership Practice ◽  
2Nd Generation

This research is based on the reality of the high leadership achievements of the participants of the Supervisory Leadership Training (PKP) of the Human Resources Development Agency (BPSDM) of DKI Jakarta Province in 2020 and the length of change in one's leadership. This study aims to describe the servant leadership behavior of the alumni of Supervisory Leadership Training. This research departs from the perspective that leadership behavior is formed through social processes. The theory used as an analytical tool and to explain the leadership behavior of PKP alumni is the theory of social practice from Pierre Bourdieu. According to this theory, leadership behavior depends on the habitus, capital and arena of leaders. This qualitative research categorized as a case study was conducted on 19 purposively selected PKP alumni informants of the 2nd generation. Data were collected by written interview and analyzed by ideal type approach. Field findings show that the leadership behavior of alumni varies depending on the habitus formed, the capital they have and the arena that surrounds them. In conclusion, the informants have behaviors that are in accordance with the characteristics of servant leadership. Informants have a new leadership habitus and a confirmed habitus of the existing leadership practice. The informants also have a variety of capital in the form of social, cultural, economic and symbolic capital. Finally, there are two kinds of arenas owned by the informants, namely the arena of the Official Responsible for Technical Activities (PPTK) and the arena of the Budget User Authority (KPA). As a recommendation, this research is continued with a phenomenological approach to dig deeper into leadership serving the informants.  

scholarly journals Impact Assessment for Building Energy Models Using Observed vs. Third-Party Weather Data Sets

2020 ◽  
Vol 12 (17) ◽  
pp. 6788 ◽  
Author(s):  
Eva Lucas Segarra ◽  
Germán Ramos Ruiz ◽  
Vicente Gutiérrez González ◽  
Antonis Peppas ◽  
Carlos Fernández Bandera
Keyword(s):  
Energy Demand ◽  
Meteorological Data ◽  
Building Energy ◽  
Third Party ◽  
Weather Data ◽  
Data Sets ◽  
Weather Station ◽  
Energy Models ◽  
The Impact ◽  
Energy Strategies

The use of building energy models (BEMs) is becoming increasingly widespread for assessing the suitability of energy strategies in building environments. The accuracy of the results depends not only on the fit of the energy model used, but also on the required external files, and the weather file is one of the most important. One of the sources for obtaining meteorological data for a certain period of time is through an on-site weather station; however, this is not always available due to the high costs and maintenance. This paper shows a methodology to analyze the impact on the simulation results when using an on-site weather station and the weather data calculated by a third-party provider with the purpose of studying if the data provided by the third-party can be used instead of the measured weather data. The methodology consists of three comparison analyses: weather data, energy demand, and indoor temperature. It is applied to four actual test sites located in three different locations. The energy study is analyzed at six different temporal resolutions in order to quantify how the variation in the energy demand increases as the time resolution decreases. The results showed differences up to 38% between annual and hourly time resolutions. Thanks to a sensitivity analysis, the influence of each weather parameter on the energy demand is studied, and which sensors are worth installing in an on-site weather station are determined. In these test sites, the wind speed and outdoor temperature were the most influential weather parameters.

scholarly journals Entity Disambiguation with Web Links

2015 ◽  
Vol 3 ◽  
pp. 145-156 ◽  
Author(s):  
Andrew Chisholm ◽  
Ben Hachey
Keyword(s):  
Test Data ◽  
Web Pages ◽  
Data Sets ◽  
Entity Disambiguation ◽  
Structured Information

Entity disambiguation with Wikipedia relies on structured information from redirect pages, article text, inter-article links, and categories. We explore whether web links can replace a curated encyclopaedia, obtaining entity prior, name, context, and coherence models from a corpus of web pages with links to Wikipedia. Experiments compare web link models to Wikipedia models on well-known conll and tac data sets. Results show that using 34 million web links approaches Wikipedia performance. Combining web link and Wikipedia models produces the best-known disambiguation accuracy of 88.7 on standard newswire test data.

Universal Site Accessibility

2011 ◽  
pp. 286-301
Author(s):  
Beth Archibald Tang
Keyword(s):  
Web Sites ◽  
Video Clip ◽  
The United States ◽  
Assistive Technologies ◽  
Third Party ◽  
United States Government ◽  
Web Pages ◽  
Major Life ◽  
Job Accommodation ◽  
Self Reliance

At least 15% of the American population has a disability (Kaye, 1998); some estimate it is as high as one in five. For research studies, the United States government usually defines the term disability as a limitation in a person’s major life activities during daily living, working, and attending school (Job Accommodation Network, 1992).1 Assistive technologies—the tools that help individuals complete their daily tasks—serve as adjuncts that help to bridge the gap between dependence and self-reliance. Webmasters2 have their tools, too. They use software that enhance the sites and make them interesting. While Web usability specialists place emphasis on completing tasks, the purpose of some Web sites may be more about evoking a “wow” response, and less about imparting information that visitors can use. On occasion, being able to access these Web pages requires that users go to a third-party Web site and download plug-ins to listen to an audio file, watch a video clip, or read downloaded documents. For people with disabilities, however, many of the Web sites inadvertently establish barriers that could be prevented.

scholarly journals Item Responses in Quantity–Frequency Questionnaires: Implications for Data Generalizability

Assessment ◽  
2019 ◽  
Vol 27 (5) ◽  
pp. 1029-1044
Author(s):  
Jordan E. Stevens ◽  
Emilie Shireman ◽  
Douglas Steinley ◽  
Thomas M. Piasecki ◽  
Daniel Vinson ◽  
...  
Keyword(s):  
Alcohol Consumption ◽  
Binge Drinking ◽  
Heavy Drinking ◽  
Data Sets ◽  
Extensive Literature ◽  
Daily Diaries ◽  
Response Options ◽  
Item Characteristics ◽  
Item Responses ◽  
Survey Instruments

Alcohol consumption is an important predictor of a variety of negative outcomes. There is an extensive literature that examines the differences in the estimated level of alcohol consumption between types of assessments (e.g., quantity–frequency [QF] questionnaires, daily diaries). However, it is typically assumed that all QF-based measures are nearly identical in their assessment of the volume of alcohol consumption in a population. Using timeline follow-back data and constructing common QF consumption measures, we examined differences among survey instruments to assess alcohol consumption and heavy drinking. Using three data sets, including clinical to community samples, we demonstrate how scale-specific item characteristics (i.e., number of response options and ranges of consumption assessed by each option) can substantially affect the estimated mean level of consumption and estimated prevalence of binge drinking. Our analyses suggest that problems can be mitigated by employing more resolved measures of quantity and frequency in consumption questionnaires.

scholarly journals The MPI-Mainz UV/VIS Spectral Atlas of Gaseous Molecules of Atmospheric Interest

2013 ◽  
Vol 5 (2) ◽  
pp. 365-373 ◽  
Author(s):  
H. Keller-Rudek ◽  
G. K. Moortgat ◽  
R. Sander ◽  
R. Sörensen
Keyword(s):  
Cross Sections ◽  
Wavelength Region ◽  
Quantum Yields ◽  
The Internet ◽  
Web Pages ◽  
Data Sets ◽  
Absorption Cross ◽  
Large Collection ◽  
Data Files ◽  
The Web

Abstract. We present the MPI-Mainz UV/VIS Spectral Atlas of Gaseous Molecules, which is a large collection of absorption cross sections and quantum yields in the ultraviolet and visible (UV/VIS) wavelength region for gaseous molecules and radicals primarily of atmospheric interest. The data files contain results of individual measurements, covering research of almost a whole century. To compare and visualize the data sets, multicoloured graphical representations have been created. The MPI-Mainz UV/VIS Spectral Atlas is available on the Internet at http://www.uv-vis-spectral-atlas-mainz.org. It now appears with improved browse and search options, based on new database software. In addition to the Web pages, which are continuously updated, a frozen version of the data is available under the doi:10.5281/zenodo.6951.

Families Travelling with a Disabled Member: Analysing the Potential of an Emerging Niche Market Segment

2007 ◽  
Vol 7 (3-4) ◽  
pp. 212-229 ◽  
Author(s):  
Chang Huh ◽  
A.J. Singh
Keyword(s):  
People With Disabilities ◽  
Secondary Data ◽  
Web Pages ◽  
Data Sets ◽  
Market Segment ◽  
Niche Market ◽  
The Us ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Us Census

The 2000 Census of Population indicated that 50 million Americans, or 19.3 per cent of the US population, were people with disabilities and covered under the Americans with Disabilities Act. It is estimated that the number of families with a member with a disability will grow significantly. Although people with disabilities and their families have sufficient discretionary income and time to take pleasure trips, tourism and hospitality marketers and practitioners to date generally have not much considered this group to be a focal market segment. The objective of the study was to determine whether families with a member with a disability should be considered a viable niche market by tourism and hospitality industry. Two secondary data sets from US Census reports and a six-state longitudinal travel market survey were used to evaluate the viability of this group as a market segment according to Kotler's criteria for market segmentation. Substantiality, differentiability and actionability were identified as the three most important criteria to determine that this segment is a viable niche tourism market. The findings indicate that this market can possibly be attracted through discount deals and reached through auto club publications and specially designed web pages. The marketing implications of this study are discussed.

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