scholarly journals Measuring Up

2010 ◽  
Vol 132 (02) ◽  
pp. 36-38
Author(s):  
Sheldon D. Goldstein
Keyword(s):  
Global Economy ◽  
Employee Relations ◽  
Baldrige Criteria ◽  
Award Program ◽  
Business Operations ◽  
National Quality ◽  
Critical Practices ◽  
Quality Award ◽  
Malcolm Baldrige ◽  
Fundamental Value

This article presents an overview of the Malcolm Baldrige National Quality Award program. The award program was launched by Congress when it passed the Malcolm Baldrige National Quality Improvement Act of 1987. The act and the award it created were named for Ronald Reagan’s first Secretary of Commerce, who was killed in July 1987. The purpose of this award is to recognize outstanding, well-managed companies to set a standard of competitive excellence for American enterprises in the global economy. Applicants complete an application that makes them take stock of their critical practices—in management, employee relations, customer focus, and other key areas of business operations. The application, which reflects principles known as the Baldrige Criteria, invites a company to look at itself methodically to recognize what it is doing well and to find areas where improvement is possible. Although winning the award is prestigious, the more fundamental value lies in structuring a company’s culture and practices to deserve it.

scholarly journals A Systematic Literature Review of Malcolm Baldrige National Quality Award (MBNQA)

2021 ◽  
Vol 12 (1) ◽  
pp. 1-12
Author(s):  
Setiawan ◽  
Humiras Hardi Purba
Keyword(s):  
Quality Management ◽  
Organizational Performance ◽  
Baldrige Criteria ◽  
National Quality ◽  
Quality Awards ◽  
The Usa ◽  
Quality Award ◽  
European Foundation ◽  
Malcolm Baldrige ◽  
National Quality Award

Many organizations measure and assess organizational performance as a strategy to improve competitiveness globally, the Malcolm Baldrige National Quality Award (MBNQA) is a prestigious award regarding quality management created in the USA. This paper reviews 50 journals on MBNQA from various countries and found that about 48% of researchers use the Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) approach to measure organizational performance. We also compare MBNQA with other quality awards such as the European Foundation for Quality Management (EFQM) and the Deming Prize to illustrate what criteria we can use in improving Business Excellent Models (BEM). In the future, we will combine this TQM with the development of the Industrial 4.0 era to get a new model for assessing organizational.

scholarly journals Rancangan pengukuran kinerja layanan publik: Studi kasus pelayanan pengujian alat ventilator BPFK Kemenkes RI

2020 ◽  
Vol 12 (2) ◽  
pp. 145
Author(s):  
Sugiri Widjajanto ◽  
Yulio Agefa Purmala ◽  
Dina Rosdiana
Keyword(s):  
Development Stage ◽  
Testing Laboratory ◽  
Baldrige Criteria ◽  
Technical Requirements ◽  
National Quality ◽  
Process And Outcome ◽  
Inspection Process ◽  
Quality Award ◽  
Response Score ◽  
National Quality Award

Various organizations in Indonesia  collaborate to make various types of medical ventilator prototypes due to Covid-19 demand. PERMENKES RI no. 54/2015 obliged all medical devices must go through testing and inspection process by authorized institution Badan Pengamanan Fasilitas Kesehatan (BPFK) under the Ministry of Health of  Republik Indonesia. This article has designed a performance measurement for the ventilator testing laboratory using MBNQA (Malcolm Baldrige National Quality Award) approaching which is integrated with ISO/SNI-17025 requirement of both management and technical. There are ten technical requirements and fifteen management requirements of ISO/SNI-17025 inserted into seven Baldrige criteria: leadership, strategic planning, customer focus, management of assessment, analysis & knowledge, personnel, operations and results. Data and information is designed to be collected through interview and questionnaire on a Likert scale. The response score for each question and feedback will be evaluated based on the process and outcome dimensions. Further research is required to validate the questionnaire, conduct interviews, segregate management and laboratory technician questions, and add evaluation of ADLI (approach, dissemination, learning & integration) and LeTCI (levels, trends, comparisons & integration) methods as well the ADLI & LeTCI score and matrix results. The obtained MBNQA score will indicate award category of the laboratory as world leader or benchmark leader or only at early development stage.

The Missouri School for the Blind: A Model of Quality for School Improvement

2000 ◽  
Vol 94 (5) ◽  
pp. 261-266
Author(s):  
Yvonne Simmons Howze
Keyword(s):  
School Improvement ◽  
Organizational Effectiveness ◽  
Service Providers ◽  
Systemic Change ◽  
National Quality ◽  
Innovative Solutions ◽  
The Future ◽  
Quality Award ◽  
Malcolm Baldrige ◽  
National Quality Award

In their quest for excellence, educators have been using the criteria of the Malcolm Baldrige National Quality Award to create systemic change. This article describes the award and how the Missouri School for the Blind has been using it to measure its organizational effectiveness by focusing on the future, managing by fact, and creating innovative solutions to meet the needs of students, families, staff, and other service providers.

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