An Existential Counseling Case Study: Navigating Several Critical Moments With a Professional Football Player

2021 ◽  
Vol 5 (1) ◽  
pp. 106-113
Author(s):  
Samuel Porter ◽  
Noora Ronkainen ◽  
Richard Sille ◽  
Martin Eubank
Keyword(s):  
Service Delivery ◽  
Football Player ◽  
Contract Negotiations ◽  
Four Dimensions ◽  
Existential Approach ◽  
Current Article ◽  
Counseling Approach ◽  
Professional Footballer ◽  
Critical Moments

The current article presents a reflective case study following an applied service delivery experience with a 21-year-old professional footballer. The primary aim of the intervention was to support the client while facing several critical moments (breakdown in relationships, identity, and contract negotiations). This support involved creating a confidential space for her to discuss her values, beliefs, and identity while considering some of the tensions and dilemmas experienced while considering her future. Throughout this process, the first author adopted an existential counseling approach to practice and utilized the Four Dimensions of Existence and Emotional Compass as hermeneutic devices to analyze the client’s presenting challenges. The working relationship lasted for 3 months and spanned eight online sessions. Reflections on practitioner individuation and the value of adopting an existential approach to service delivery are provided.

scholarly journals Reproductive, maternal, newborn and child health service delivery during conflict in Yemen: a case study

2020 ◽  
Vol 14 (1) ◽  
Author(s):  
Hannah Tappis ◽  
Sarah Elaraby ◽  
Shatha Elnakib ◽  
Nagiba A. Abdulghani AlShawafi ◽  
Huda BaSaleem ◽  
...  
Keyword(s):  
Child Health ◽  
Health Service ◽  
Service Delivery ◽  
Health Service Delivery ◽  
Child Health Service ◽  
Newborn And Child Health ◽  
And Child Health

Revisiting Tourism Destination Image: A Holistic Measurement Framework Using Big Data

2021 ◽  
pp. 004728752110247
Author(s):  
Vinh Bui ◽  
Ali Reza Alaei ◽  
Huy Quan Vu ◽  
Gang Li ◽  
Rob Law
Keyword(s):  
Large Scale ◽  
Structural Model ◽  
Destination Image ◽  
Tourism Destination ◽  
Computational Framework ◽  
Four Dimensions ◽  
Tourism Management ◽  
Measurement Framework ◽  
Compare And Contrast

Understanding and being able to measure, analyze, compare, and contrast the image of a tourism destination, also known as tourism destination image (TDI), is critical in tourism management and destination marketing. Although various methodologies have been developed, a consistent, reliable, and scalable method for measuring TDI is still unavailable. This study aims to address the challenge by proposing a framework for a holistic measure of TDI in four dimensions, including popularity, sentiment, time, and location. A structural model for TDI measurement that covers various aspects of a tourism destination is developed. TDI is then measured by a comprehensive computational framework that can analyze complex textual and visual data on a large scale. A case study using more than 30,000 images, and 10,000 comments in relation to three tourism destinations in Australia demonstrates the effectiveness of the proposed framework.

scholarly journals Measuring business schools’ service quality in an emerging market using an extended SERVQUAL instrument

2016 ◽  
Vol 47 (1) ◽  
pp. 61-74 ◽  
Author(s):  
E. R. Mbise ◽  
R. S.J. Tuninga
Keyword(s):  
Service Quality ◽  
Service Delivery ◽  
Market Economy ◽  
Business Schools ◽  
Emerging Market ◽  
Student Experiences ◽  
Level Of Service ◽  
Improve Quality ◽  
Four Dimensions ◽  
Scarce Resources

An extended SERVQUAL instrument is developed, validated and used to measure perceived service quality delivered to students by business schools in an emerging market economy. A longitudinal survey is conducted with selected students in their final year of study from two business schools in an emerging market economy. The use of the extended SERVQUAL model is suggested to monitor student/employee expectations and perceptions during and after the education service delivery process. Students attach different weights to the service quality dimensions. A new Process Outcome dimension is found to substantially add to the SERVQUAL model and is more important than the other dimensions. The validity of the extended SERVQUAL model for practical use is α >0.95. Prediction of the level of service quality delivered, using four dimensions, indicates that the level of service quality is explained mostly by Process Outcome and Tangibles dimensions. It is suggested that using the extended SERVQUAL model as a tool can enable managers of business schools to identify the factors on which students/employees base their quality assessment of the education services they receive. Knowledge of these factors will enable managers in emerging economies to periodically assess, sustain and improve quality of the whole service delivery process. Priorities can be set to allocate scarce resources properly to make effective investment decisions to improve quality per school and in higher education, in general. The paper further suggests that regulatory bodies make use of this model when comparing performance of business schools, focusing on student experiences as a supplement to the traditional performance measures.

scholarly journals Trends in Qualitative Research in Three Major Language Teaching and Learning Journals, 2006–2015

2017 ◽  
Vol 4 (1) ◽  
pp. 37 ◽  
Author(s):  
Hiroko Tojo ◽  
Akiko Takagi
Keyword(s):  
Qualitative Research ◽  
Teaching And Learning ◽  
Language Teaching ◽  
Four Dimensions ◽  
Current Trends ◽  
Major Language ◽  
Data Collection And Analysis ◽  
Learning Journals ◽  
Language Teaching And Learning

This study examines the current trends and complexities in qualitative research in three major language teaching andlearning journals published from 2006–2015. After categorizing 781 articles into quantitative, qualitative, mixedmethods, and other approaches, 226 qualitative research articles were closely examined and further analyzed in termsof four dimensions: approaches, methods, number of participants, and length of research period. The findingsshowed that case study was the most frequently employed approach, followed by ethnography. The study alsoidentified that while interviews, observations, discourse analysis, and conversation analysis were relatively wellutilized, more than 150 different data collection and analysis methods were used. Although the results of the studyshow a tendency to use certain approaches and methods in qualitative research more than others, they alsodemonstrate the complexity and diversity of qualitative research and the difficulty in clarifying and categorizingtypes of qualitative research in language teaching and learning.

scholarly journals Challenges Faced by Devolved Governance in Quality Service Delivery: A Case Study of Turkana Central Sub-county, Turkana County, Kenya

2017 ◽  
Vol 7 (4) ◽  
pp. 87
Author(s):  
James K. Sirite ◽  
Henry Ongori ◽  
Darius Bosire
Keyword(s):  
Service Delivery ◽  
Survey Design ◽  
Quality Service ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
County Governments ◽  
Policy Makers ◽  
To Come

The purpose of this study was to identify the challenges faced in quality service delivery to Turkana Central Sub-county citizens of Turkana County. The study used cross-sectional survey design. The sample size selected for the study was 261.  Data was collected using questionnaires and interview guides. Data was analyzed by descriptive statistics and presented in tables and figures for ease interpretation. The major findings of the study show that devolved governance faces some challenges. For instance the devolved governance is faced with corruption, lack of transparency and accountability and inadequate funds. This adversely   affects quality service delivery to its citizens. The findings of the study would inspire policy makers at the county and national government level to come up with appropriate strategies to mitigate the challenges identified in order to improve the quality of services offered by the county governments.

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