Dynamic service quality and resource negotiation for high-availability service-oriented systems

2010 ◽  
Author(s):  
Nicholas May
Keyword(s):  
Service Quality ◽  
High Availability ◽  
Service Oriented

scholarly journals Study on the Difficulties of Building a Service-oriented Government——A Case Study on the Satisfaction of Public Service Quality of Guizhou Province in 2019

2021 ◽  
Vol 235 ◽  
pp. 02031
Author(s):  
Siyue Liu
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Guizhou Province ◽  
The Public ◽  
Key Points ◽  
Steady Improvement ◽  
Service Oriented ◽  
Speed Up

This paper explores the difficulties of building a service-oriented government by taking the evaluation results of public service satisfaction of Guizhou province in 2019 as an example. This paper finds that building a service-oriented government is the process of improving the quality of public service in an all-round way. With the steady improvement of the public service quality in China, the public’s expectation of the public service quality has been improved by changing from the original “yes or no” to the current “good or not”. In order to speed up the construction of service-oriented government, government departments should pay attention to the change of public demand and take the comfort, richness and transparency of public service as the key points of quality improvement.

Effective Surveillance Management during Service Encounters

2017 ◽  
pp. 118-139
Author(s):  
Angelo Bonfanti
Keyword(s):  
Service Quality ◽  
Conceptual Framework ◽  
Customer Service ◽  
Service Management ◽  
Service Encounters ◽  
Surveillance Systems ◽  
Future Studies ◽  
Starting Point ◽  
Management Perspective ◽  
Service Oriented

This chapter aims to theoretically examine effective surveillance management (ESM) during service encounters within the servicescape and provide a conceptual framework for the study of this topic in a service management perspective. It analyses antecedents, dimensions and effects of ESM. This study especially proposes as antecedents both improving customer service experience along with meeting customers' need for security and implementing a surveillance service-oriented strategy that includes secure and safe servicescape design, deterrent communication, and trained and motivated security staff. This chapter suggests also that the dimensions of ESM (customer-physical service environment encounters, customer-technological surveillance systems encounters, and customer-security staff encounters) contribute to enhancing service quality, experience quality, and staff productivity. The integration of these dimensions, antecedents, and effects create a theoretically grounded framework that can serve as a starting point for future studies about this topic in the field of service management.

Towards a High-Availability-Driven Service Composition Framework

2013 ◽  
pp. 221-243 ◽  
Author(s):  
Jonathan Lee ◽  
Shang-Pin Ma ◽  
Shin-Jie Lee ◽  
Chia-Ling Wu ◽  
Chiung-Hon Leon Lee
Keyword(s):  
Web Services ◽  
Web Service ◽  
Service Composition ◽  
Service Discovery ◽  
Service Management ◽  
High Availability ◽  
Main Trend ◽  
Service Oriented ◽  
Composite Services ◽  
Delivery Approach

Service-Oriented Computing (SOC), a main trend in software engineering, promotes the construction of applications based on the notion of services. SOC has recently attracted a great deal of attention from researchers, and has been comprehensively adopted by industry. However, service composition enabling the aggregation of existing services into composite services still imposes a great challenge to service-oriented technology. Web service composition requires component Web services to be available in request, to behave correctly in operation, and to be replaceable flexibly in failure. Although availability of Web services plays a crucial role in building robust SOC-based applications, it has been largely neglected, especially for service composition. In this chapter, we propose a service composition framework that integrates a set of composition-based service discovery mechanisms, a user-oriented service delivery approach, as well as a service management mechanism for composite services.

Towards a High-Availability-Driven Service Composition Framework

2014 ◽  
pp. 1498-1520
Author(s):  
Jonathan Lee ◽  
Shang-Pin Ma ◽  
Shin-Jie Lee ◽  
Chia-Ling Wu ◽  
Chiung-Hon Leon Lee
Keyword(s):  
Web Services ◽  
Web Service ◽  
Service Composition ◽  
Service Discovery ◽  
Service Management ◽  
High Availability ◽  
Main Trend ◽  
Service Oriented ◽  
Composite Services ◽  
Delivery Approach

Service-Oriented Computing (SOC), a main trend in software engineering, promotes the construction of applications based on the notion of services. SOC has recently attracted a great deal of attention from researchers, and has been comprehensively adopted by industry. However, service composition enabling the aggregation of existing services into composite services still imposes a great challenge to service-oriented technology. Web service composition requires component Web services to be available in request, to behave correctly in operation, and to be replaceable flexibly in failure. Although availability of Web services plays a crucial role in building robust SOC-based applications, it has been largely neglected, especially for service composition. In this chapter, we propose a service composition framework that integrates a set of composition-based service discovery mechanisms, a user-oriented service delivery approach, as well as a service management mechanism for composite services.

Service-Oriented Organizational Management System for an Information Systems Business

2014 ◽  
pp. 367-379
Author(s):  
Shoji Konno
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
Management System ◽  
Organizational Management ◽  
Management Systems ◽  
Dominant Logic ◽  
The World ◽  
Service Oriented

Recently, the globalization of information system business has expanded all over the world. In order to enhance the service quality of the business, the authors examine adopting the “value in use” concept to a traditional organizational management system based on GDL. Now, they face the improvement problems, which are defined as transformation from GDL-oriented organizational management systems into service-dominant logic-oriented organizational management systems. In this chapter, the authors describe how to transform from the GDL-oriented system into the SDL-oriented management system by using the “value in use” concept, which is deeply related to service value creation.

Promoting a Service Culture for Community Policing in Thailand

2005 ◽  
Vol 7 (1) ◽  
pp. 24-35 ◽  
Author(s):  
Sarit Puthpongsiriporn ◽  
Truong Quang
Keyword(s):  
Service Quality ◽  
Police Officers ◽  
Community Policing ◽  
Successful Implementation ◽  
Service Orientation ◽  
Quality Service ◽  
Metropolitan Police ◽  
Service Culture ◽  
External Communication ◽  
Service Oriented

This paper examines the relevance of cultivating a service-oriented culture in the police organisations as a promoting force to the successful implementation of community policing. A survey was conducted with 656 police officers working in metropolitan police divisions of the Royal Thai Police, which has been selectively implementing community policing, to address the issue. The findings show that three out of the seven dimensions of service culture values correlate positively with the extent of community policing commitment. Specifically, the more the police exhibit the values of service quality, service orientation, and external communication, the more they demonstrate their commitment to the practice of community policing. Drawing on the survey findings, the paper makes several recommendations on the use of service culture to facilitate the implementation of community policing.

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