User experience design of malang city public service information mobile application using human-centered design method

Gamplong Tourism Village and Craft at Sleman Regency are one of the alternative tourist destinations of Yogyakarta Special Region. This tourist village presents weaving craft tours. There are approximately 18 weaving craftsmen in this tourist village. The promotions that have been carried out so far are still using leaflet and social media usage methods. It is an obstacle when social media does not provide clear information for tour packages in Gamplong tourism and craft villages. The absence of a website as a showroom and provider of information about the details of Gamplong tourism villages and handicrafts. This research develops a Gamplong village tourism and craft web profile prototype uses user experience design method. The design method uses five planes user experience elements. The design result evaluation method uses a heuristic evaluation method. The results of the study succeeded in creating a prototype web profile of Gamplong Tourism Village and Craft with user experience design method. The heuristic evaluation results on the interface of the Gamplong Tourism Village's prototype web profile and Handicraft as a reference for usability evaluation, suggesting that aesthetics, design, and match with the real, but need better handling for error prevention, adding help menus, and bilingual features.

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Penerapan Sistem Informasi Administrasi Perpustakaan Menggunakan Model Desain User Experience

Jurnal Manajemen Informatika (JAMIKA) ◽

10.34010/jamika.v11i1.3710 ◽

2021 ◽

Vol 11 (1) ◽

pp. 24-36

Author(s):

Setiawansyah Setiawansyah ◽

Qadhli Jafar Adrian ◽

Rilo Nur Devija

Keyword(s):

Information System ◽

User Experience ◽

Junior High School ◽

Design Method ◽

School Library ◽

User Centered Design ◽

Experience Design ◽

Library Administration ◽

User Experience Design ◽

Library Management

The library at SMP N 5 Bandarlampung is a junior high school library that has library management staff and the number of book collections according to library standards and has adequate library facilities and infrastructure. Students and students are required to become members of the school library to support the learning process. However, the process of borrowing and returning books currently carried out is still conventional, that is, all library administration data collection in borrowing and returning books is still written in the book, and when looking for the required data, you must open the book page. Application of library administration information systems using this user experience design, users can better understand and easily use applications that are made to maximize the performance of library staff, school principals, and students in managing library administration. The design of the library administration information system using the user experience design at SMP Negeri 5 Bandarlampung using the user centered design method has 5 stages namely, Empethized, Define Problem Statements, Indentation, and Prototype in accordance with the needs of users in the library administration information system based on the user experience design undertaken. The results of testing the criteria for the DeLone and McLean Model criteria for the success of the information system were 84.31% with the criteria being Very Good .

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Study on User Experience Design of Mobile Application Interfaces

Advances in Intelligent Systems and Computing - Human Interaction and Emerging Technologies ◽

10.1007/978-3-030-25629-6_80 ◽

2019 ◽

pp. 516-521

Author(s):

Taian Xu

Keyword(s):

User Experience ◽

Mobile Application ◽

Experience Design ◽

User Experience Design

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User Experience Design Method from the Perspective of Scalability

Lecture Notes in Networks and Systems - Advances in Usability, User Experience, Wearable and Assistive Technology ◽

10.1007/978-3-030-80091-8_76 ◽

2021 ◽

pp. 640-648

Author(s):

Xuelin Tang ◽

Jiapei Zou ◽

Weiwen Chen ◽

Zhensheng Liu

Keyword(s):

User Experience ◽

Design Method ◽

Experience Design ◽

User Experience Design

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Airline E-commerce user experience experiment: An investigation of Thai LCCs passengers' purchasing behaviour among different online platforms

Journal of Airline and Airport Management ◽

10.3926/jairm.124 ◽

2019 ◽

Vol 9 (2) ◽

pp. 46

Author(s):

Sarakard Pasupa ◽

Narudh Cheramakara

Keyword(s):

User Experience ◽

Airline Industry ◽

Mobile Application ◽

Experience Design ◽

Final Phase ◽

User Experience Design ◽

Current State ◽

Purchasing Behaviour ◽

Thinking Processes ◽

Depth Interviews

Purpose: This study examines the current state of the airline’s e-commerce platforms and seek to identify their benefits and disadvantages in the aspect of user experience. Design/methodology/approach: The study commenced by first reviewing the literatures on actual sale figure from the studied Thai LCC, user interface (UI) and user experience (UX). It then proceeded to gather the empirical evidences using questionnaires from 135 active air passengers who have online purchasing experience. The composite findings from literature review and surveys were then used to design and apply for the final phase which is a series of in-depth interviews of air passengers on their usability test sessions and experts from the related industries. Coding and clustering was utilised to analyse the qualitative data obtained. Findings: The study examines the differences in online ticket purchasing platforms including airline's website, mobile-site and mobile application. The results identified five areas of factors: physical, trust, willingness to learn, context of use and adjustment. With regard to these factors, there are no single platform that outperform others. Airlines need to ensure that UX/UI of all platforms meet the users’ requirements in all circumstances. Originality/value: The study reveals the customer thinking processes on online purchasing behaviour. It focuses on web-usability and user experience of different booking platforms. The findings allow the subjected LCC to improve customer experience and optimise its platforms. The paper could also benefit other entrepreneurs who are in the related industry or similar contexts. In addition, the study of user-experience in the context of airline industry, particularly in the emerging countries like Thailand is limited.

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