What's a robot doing in the Citizen Service Centre?

Having a job is an essential part of people’s development. Unemployment, on the contrary, is one of the most frustrating experiences of life with greater psychological consequences for people’s lives. In this sense, psychology has contributed to an increase in knowledge about the personal and social experience of unemployment. This article discusses indicators of anxiety and depression in unemployed people, modulating socio-demographic variables, and coping strategies involved in the higher and lower levels of anxiety and depression. For this, a sample of 244 unemployed people who are users of the Career Service Centre of the Andalusian Public Employment Service of the city of Huelva is used for a descriptive and analytical cross-sectional study. The results show that only 5.7% of the participants do not have depressive symptoms. With regards to anxiety levels, 41.3% of participants have no anxiety. Unemployed people with high anxiety and depression scores have developed maladaptive coping strategies such as substance use, self-blaming, or denial. It is necessary to assess the importance of the unemployment process and the incorporation of appropriate coping strategies that facilitate new integration in the labour market, such as planification, emotional or social support and self-distraction between others.

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Performance Information and Citizen Service Attitudes: Do Cost Information and Service Use Affect the Relationship?

International Public Management Journal ◽

10.1080/10967494.2015.1022676 ◽

2015 ◽

Vol 18 (2) ◽

pp. 228-245 ◽

Cited By ~ 13

Author(s):

Martin Baekgaard

Keyword(s):

Service Use ◽

Performance Information ◽

Cost Information ◽

The Relationship ◽

Citizen Service

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Suez adds mobile water service centre in Atlanta

Pump Industry Analyst ◽

10.1016/s1359-6128(18)30234-9 ◽

2018 ◽

Vol 2018 (9) ◽

pp. 4

Keyword(s):

Water Service ◽

Mobile Water ◽

Service Centre

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A Large-Scale Customer-Facility Network Model for Customer Service Centre Location Applications

Advances in Intelligent Systems and Computing - Information Systems Architecture and Technology: Proceedings of 40th Anniversary International Conference on Information Systems Architecture and Technology – ISAT 2019 ◽

10.1007/978-3-030-30440-9_8 ◽

2019 ◽

pp. 68-77

Author(s):

David Chalupa ◽

Peter Nielsen ◽

Zbigniew Banaszak ◽

Grzegorz Bocewicz

Keyword(s):

Customer Service ◽

Network Model ◽

Large Scale ◽

Service Centre

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SERVICE CENTRES IN RURAL DEVELOPMENT : A CASE STUDY OF JAUNPUR DISTRICT, UTTAR PRADESH

Journal of Global Resources ◽

10.46587/jgr.2022.v08i01.007 ◽

2021 ◽

Vol 8 (1) ◽

Author(s):

Dinesh Kumar ◽

Dinesh Kumar

Keyword(s):

Uttar Pradesh ◽

Secondary Data ◽

Spatial Arrangement ◽

Population Index ◽

Service Centre ◽

Block Level ◽

Centrality Score ◽

Eastern Uttar Pradesh ◽

Fifth Order

This paper attempts to deal with the identifying the service centers and calculation of the spatial arrangement with complementary area of service centres in Jaunpur district Jaunpur district of Uttar Pradesh. The study area is situated in Eastern Uttar Pradesh of the Middle Ganga Plain. The study is exclusively based on secondary data collected at block level from different offices. The centrality score has been calculated on the basis of three type of indices like functional centrality index, working population index and tertiary population index. There are 31 function or services selected judicially from five sectors (administrative, agricultural and financial, educational, health and transport and communication) to measure the centrality of service centre. The thissen polygon and berry breaking point method has been used for measure the complementary area. Total 88 service centres have been identified as first, second, third, fourth and fifth order service centre. The number of I, II, III, IV, and V order centres accounts for 43, 24, 16, 4, and 1 respectively.

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