scholarly journals Virtual Workspaces: Achieving Quality of Service and Quality of Life in the Grid

2005 ◽  
Vol 13 (4) ◽  
pp. 265-275 ◽  
Author(s):  
K. Keahey ◽  
I. Foster ◽  
T. Freeman ◽  
X. Zhang
Keyword(s):  
Quality Of Life ◽  
Quality Of Service

scholarly journals The quality of service to residents by public administration on the example of municipal offices in Poland

2021 ◽  
pp. 132-150
Author(s):  
Radosław WOLNIAK ◽  
Izabela JONEK-KOWALSKA
Keyword(s):  
Quality Of Life ◽  
Quality Of Service ◽  
Service Quality ◽  
Public Administration ◽  
Customer Service ◽  
Public Services ◽  
Positive Impact ◽  
The Impact ◽  
The City

Currently, at a time when the Smart City concept is aimed at improving the quality of life of residents and being implemented in cities, the role of measuring the functioning of offices in relation to the customer is growing. The publication presents the results of research on the quality of service to residents by public administration on the example of municipal offices in Poland. The aim of the research, resulting from the identified research gap, was to examine the level of customer service quality in Polish municipal offices and to determine whether monitoring the quality of life and the quality of public services provided affect the quality of customer service. The research was carried out on a wide sample of 287 cities located around Poland, the sample was selected at random. The sample was good in such a way as to maintain the structure by province. The survey included questions rated on a 5-point Likert scale. The conducted research shows that there are no statistically significant differences in the level of customer service quality by municipal offices between individual provinces of Poland. Based on the research, it was found that: the existence of a quality-of-life department in the city has a positive impact on the quality of customer service in the office; monitoring the quality of life of residents and the quality of public services provided by the municipal office has a positive impact on the quality of customer service in the office, the implementation of the ISO 37120 standard by the municipal office has a positive impact on the quality of customer service in the city. A particularly high correlation occurs in the case of the impact of monitoring the quality of customer service.

Effect of The Disability Integrating Health Post on The Quality of Life of Children with Cerebral Palsy: A Path Analysis Evidence from Sukoharjo, Central Java

2020 ◽  
Author(s):  
Retno Dwi Rohaniyati ◽  
◽  
Harsono Salimo ◽  
Eti Poncorini Pamungkasari ◽  
◽  
...  
Keyword(s):  
Quality Of Life ◽  
Quality Of Service ◽  
Cerebral Palsy ◽  
Path Analysis ◽  
Motor Function ◽  
Health Post ◽  
Gross Motor ◽  
Central Java ◽  
Children With Cerebral Palsy

ABSTRACT Background: Children with cerebral palsy (CP) often represent a subgroup within children with special healthcare needs (CSHCN), children with medical complexity, and/or children with disabilities. Poor disability integrating health post access may leads to healthcare disparities and poor quality of life in children with CP. This study aimed to investigate effect of the disability integrating health post on the quality of life of children with cerebral palsy using a path analysis model. Subjects and Method: A cross-sectional study was carried out at 12 inclusion studio in Sukoharjo, Central Java, Indonesia, in October 2019. A sample of 100 children with cerebral palsy aged 4-18 years was selected by fixed disease sampling. The dependent variable was quality of life. The independent variables were gross motor function, parental cope, frequency of visit, and quality of service. Quality of life was measured by the cerebral palsy-quality of life (CP-QoL) questionnaire version parental proxy. Gross motor was measured by gross motor function classification system (GMFCS). The other variables were collected by questionnaire. The data were analyzed by path analysis run on Stata 13. Results: Good quality of life in children with cerebral palsy was directly decreased by high GMFCS score (b= -49.66; 95% CI= -69.58 to -29.75; p= 0.001). Good quality of life was directly increased by strong parental cope (b= 32.51; 95% CI= 9.45 to 55.58; p= 0.006) and good quality of service (b= 33.70; 95% CI= 10.98 to 56.42; p= 0.004). Quality of life was indirectly affected by frequency of visit through parental cope and quality of service. Conclusion: Good quality of life in children with cerebral palsy is directly decreased by high GMFCS score. Good quality of life is directly increased by strong parental cope and good quality of service. Quality of life is indirectly affected by frequency of visit through parental cope and quality of service. Keywords: quality of life, cerebral palsy, disability Correspondence: Retno Dwi Rohaniyati, Masters Program in Public Health, Universitas Sebelas Maret. Jl. Ir. Sutami 36A, Surakarta 57126, Central Java, Indonesia. Email: [email protected]. Mobile: 081546268418. DOI: https://doi.org/10.26911/the7thicph.03.98

RFID Technologies in the Health Sector

2013 ◽  
pp. 140-147 ◽  
Author(s):  
Alessia D’Andrea ◽  
Fernando Ferri ◽  
Patrizia Grifoni
Keyword(s):  
Quality Of Life ◽  
Quality Of Service ◽  
Independent Living ◽  
Medical Equipment ◽  
Health Sector ◽  
Patient Records ◽  
Standard Format ◽  
Privacy Issue ◽  
Monitoring Applications

RFID technologies are increasingly acquiring a considerable relevance in the field of patients’ assistance. This contributes to independent living and quality of life for many patients by reducing the need of caretakers and private nursing. In this chapter, the authors present an analysis of the use of RFID technologies for three different purposes: (i) collection and access of all patient records; (ii) tracking the movements of medical equipment; (iii) monitoring the health of patients. Moreover, the authors discuss the privacy implications and existing solutions. Privacy issue represents an obstacle to the acceptance of this technology. Transmitting unprotected signals, compressed in a standard format, through the RFID technology, is associated with the risk that someone might monitor these transmissions, accidentally or intentionally. Patient-monitoring applications require exceptional performance and quality of service to provide accurate, live information to the monitoring side.

scholarly journals Service Quality in Early Intervention Centres: An Analysis of Its Influence on Satisfaction and Family Quality of Life

Children ◽  
2021 ◽  
Vol 8 (8) ◽  
pp. 716
Author(s):  
Inmaculada-Concepción Jemes-Campaña ◽  
Rita-Pilar Romero-Galisteo ◽  
Pablo Gálvez-Ruiz ◽  
Maria-Teresa Labajos-Manzanares ◽  
Noelia Moreno-Morales
Keyword(s):  
Quality Of Life ◽  
Quality Of Service ◽  
Early Intervention ◽  
Service Quality ◽  
Structural Model ◽  
Perceived Quality ◽  
Family Quality Of Life ◽  
Developmental Problems ◽  
Probabilistic Sample

Early Intervention (EI) is a set of interventions focused on responding to the needs of children with or at risk of developmental problems. This study aimed to investigate the relationships between the perceived quality of service, satisfaction and family quality of life. Methods: to conduct a multi-centre, transversal study with a non-probabilistic sample. The participants (N = 1551) were families from 24 Early Intervention Centres (EICs) located in Spain. Results: The results indicated an adequate fit of the measurement and structural models, with the latter showing a capacity of 73% to predict the family quality of life. The structural model established that the perceived service quality was a positive and significant predictor of satisfaction (β = 0.85; p < 0.001). Both the perceived quality of service (β = 0.28; p < 0.001) and satisfaction (β = 0.33; p < 0.001) obtained a similar positive and significant relationship with family quality of life, which was slightly stronger than satisfaction. Conclusions: This study provided a better understanding of the importance of the services offered in EICs and their influence on the satisfaction and family quality of life of their users. Thus, delving into these relationships was highly relevant for decision-making in the context of EI.

scholarly journals Evaluation of quality in social-work practice

2012 ◽  
Vol 3 ◽  
Author(s):  
Björn Blom ◽  
Stefan Morén
Keyword(s):  
Quality Of Life ◽  
Quality Of Service ◽  
Social Work ◽  
Manufacturing Industry ◽  
Work Practice ◽  
Well Being ◽  
Social Work Practice ◽  
Subjective Experiences ◽  
The Difference

This theoretical article describes and discusses the concept of quality in relation to the evaluation of social-work practice. Of particular interest are the difference between quality of services and quality of life and the importance of balancing the stakeholders’ different interests in order to make a sound judgement of quality in social work possible. This article begins with presenting some basic perspectives on quality as well as the transference of the concept of quality from manufacturing industry to social-work practice. Thereafter the two main issues are discussed: the concepts of quality of service and of quality of life and the importance of balancing different stakeholders’ perspectives in the evaluation of quality in social-work practice. This article concludes that: 1) it is crucial to be aware of and to consider the distinction between quality of service and quality of life; 2) clients’ perspective on quality of life is an aspect of outcome that currently receives insufficient attention; 3) clients’ subjective experiences of welfare of well-being deserve greater attention for ethical as well as methodological reasons; and 4) judgement of quality in social work are inevitably dependent on different stakeholders’ perspectives.

scholarly journals KORELASI PROGRAM PENGELOLAAN PENYAKIT KRONIS BADAN PENYELENGGARA JAMINAN SOSIAL KESEHATAN TERHADAP KUALITAS HIDUP PASIEN di UNEJ MEDICAL CENTER

IKESMA ◽  
2018 ◽  
Vol 14 (1) ◽  
pp. 1
Author(s):  
Ida Srisurani Wiji Astuti ◽  
Adhang Isdyarsa ◽  
Cicih Komariah
Keyword(s):  
Quality Of Life ◽  
Quality Of Service ◽  
Chronic Disease ◽  
Service Quality ◽  
Medical Center ◽  
Bodily Pain ◽  
Health Agency ◽  
Health Care Facilities ◽  
Cross Sectional

Prolanis BPJS (the program of Chronic Disease Management by Social Security Health Agency) was launched for financing efficiency for chronic disease in Indonesia. The efficiency has made a noticeable impact.This study aims to observe the correlation between the program and the increase of patients’ quality of life as a result of the implementation of Prolanis BPJS. The research deployed cross sectional analytic approach in which data was collected in January 2017.During the research, 2 (two) types of questionnaire such as questionnaire of  service quality based on the SERVQUAL (Service Quality) and the SF-36 questionnaire related to the quality of life were distributed. A total of 22 respondents were involved through total sampling method to identify both the value of perception and expectations of each respondent towards the quality of  primary health care facilities in Unej Medical Center. Spearman method was implemented for data analysis reportingthe findings that in general the quality of service provided by PROLANIS BPJS indicated no correlation with the patients’ quality of life at UMC (p) 0,072,and (r) 0,391. Eight dimensions of life quality were examined, and only two of them were showed correlation with the quality of service provided, namely: the dimensions of physical function and bodily pain

Self-Compassion and Quality of Life in Adults Who Stutter

2020 ◽  
Vol 29 (4) ◽  
pp. 2097-2108
Author(s):  
Robyn L. Croft ◽  
Courtney T. Byrd
Keyword(s):  
Quality Of Life ◽  
Social Connectedness ◽  
The Self ◽  
Future Research ◽  
Self Compassion ◽  
Adults Who Stutter ◽  
And Gender ◽  
Relationship Of ◽  
The Impact

Purpose The purpose of this study was to identify levels of self-compassion in adults who do and do not stutter and to determine whether self-compassion predicts the impact of stuttering on quality of life in adults who stutter. Method Participants included 140 adults who do and do not stutter matched for age and gender. All participants completed the Self-Compassion Scale. Adults who stutter also completed the Overall Assessment of the Speaker's Experience of Stuttering. Data were analyzed for self-compassion differences between and within adults who do and do not stutter and to predict self-compassion on quality of life in adults who stutter. Results Adults who do and do not stutter exhibited no significant differences in total self-compassion, regardless of participant gender. A simple linear regression of the total self-compassion score and total Overall Assessment of the Speaker's Experience of Stuttering score showed a significant, negative linear relationship of self-compassion predicting the impact of stuttering on quality of life. Conclusions Data suggest that higher levels of self-kindness, mindfulness, and social connectedness (i.e., self-compassion) are related to reduced negative reactions to stuttering, an increased participation in daily communication situations, and an improved overall quality of life. Future research should replicate current findings and identify moderators of the self-compassion–quality of life relationship.

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