Dilemma of Hotel Reviews: The Role of Information Processing and Validation through Metacognition

2020 ◽  
pp. 004728752093886
Author(s):  
GuoQiong Ivanka Huang ◽  
IpKin Anthony Wong ◽  
Rob Law
Keyword(s):  
Social Support ◽  
Information Processing ◽  
Personal Information ◽  
Online Reviews ◽  
Social Forces ◽  
Social Commerce ◽  
Persuasive Message ◽  
Online Social Support ◽  
The Impact

A comprehensive model is proposed to understand how travelers manage copious and even competing online reviews through a validation process, by examining the impact of social support, persuasive message compliance, persuasive message resistance, and metacognition on tourists’ willingness to be involved in social commerce. Based on the theories of signaling and reactance, the model explores how social forces, such as online social support and personal information-processing drivers (i.e., information processing and validating procedure), can explain customers’ social commerce intentions. A survey of tourists in 61 mid- to high-end hotels indicates that social support is positively related to persuasive message compliance, resistance, and social commerce intention. The findings indicate that persuasive message compliance and resistance mediate the relationship between social support and social commerce intention, whereas the mediation relationships are conditioned on metacognition.

scholarly journals The Influence of Loneliness on The Mobile Phone Addiction of Contemporary College Students: The Mediating Role of Online Social Support

2021 ◽  
Vol 3 (1) ◽  
pp. p1
Author(s):  
Wang Bei ◽  
Su Yitong ◽  
Li Zeyu
Keyword(s):  
Social Support ◽  
College Students ◽  
Mobile Phone ◽  
Short Form ◽  
Online Social Support ◽  
Mediating Role ◽  
Mobile Phone Addiction ◽  
Support Methods ◽  
The Impact

Objectives: The purpose of this study was to explore the impact of loneliness on the mobile phone addiction, and to investigate the role of the psychological variable of online social support. Methods: 622 college students were surveyed by using the mobile phone addiction index (MPAI) scale, Online Social Support Questionnaire for College Students and the short-form of the UCLA Loneliness Scale. Results: The main effect of online social support and the mobile phone addiction on education level was significant. Loneliness was negatively correlated with online social support and the mobile phone addiction, online social support is positively correlated with the mobile phone addiction. Online social support was a complete mediator between loneliness and the mobile phone addiction.

scholarly journals Online Reviews and Product Sales: The Role of Review Visibility

2021 ◽  
Vol 16 (4) ◽  
pp. 638-669
Author(s):  
Miriam Alzate ◽  
Marta Arce-Urriza ◽  
Javier Cebollada
Keyword(s):  
Decision Making ◽  
Dynamic Models ◽  
Generalized Method Of Moments ◽  
Online Reviews ◽  
Consumer Decision Making ◽  
Product Sales ◽  
The Impact ◽  
The Relationship ◽  
The Empirical Analysis

When studying the impact of online reviews on product sales, previous scholars have usually assumed that every review for a product has the same probability of being viewed by consumers. However, decision-making and information processing theories underline that the accessibility of information plays a role in consumer decision-making. We incorporate the notion of review visibility to study the relationship between online reviews and product sales, which is proxied by sales rank information, studying three different cases: (1) when every online review is assumed to have the same probability of being viewed; (2) when we assume that consumers sort online reviews by the most helpful mechanism; and (3) when we assume that consumers sort online reviews by the most recent mechanism. Review non-textual and textual variables are analyzed. The empirical analysis is conducted using a panel of 119 cosmetic products over a period of nine weeks. Using the system generalized method of moments (system GMM) method for dynamic models of panel data, our findings reveal that review variables influence product sales, but the magnitude, and even the direction of the effect, vary amongst visibility cases. Overall, the characteristics of the most helpful reviews have a higher impact on sales.

scholarly journals The role of social support in the association between childhood trauma and depression among HIV-infected and HIV-uninfected individuals

2018 ◽  
Vol 30 (1) ◽  
pp. 29-36 ◽  
Author(s):  
Violeta J Rodriguez ◽  
Stefani A Butts ◽  
Lissa N Mandell ◽  
Stephen M Weiss ◽  
Mahendra Kumar ◽  
...  
Keyword(s):  
Social Support ◽  
Hiv Infection ◽  
Childhood Trauma ◽  
Ethnically Diverse ◽  
Sociodemographic Characteristics ◽  
Physical Neglect ◽  
Trauma Ct ◽  
Living With Hiv ◽  
The Impact

Childhood trauma (CT) – emotional, physical or sexual abuse, or emotional or physical neglect – has been associated with HIV infection and can lead to poor health outcomes and depression in adulthood. Though the impact of CT on depression may be decreased by social support, this may not be true of individuals living with HIV, due to the additive traumatic effects of both CT and acquisition of HIV. This study examined social support, depression, and CT among HIV-infected (n = 134) and HIV-uninfected (n = 306) men and women. Participants (N = 440) were assessed regarding sociodemographic characteristics, CT, depression, and social support. Participants were racially and ethnically diverse, 36 ± 9 years of age on average, and 44% had an income of less than USD$500 a month. Among HIV-uninfected individuals, social support explained the association between depression in persons with CT ( b = 0.082, bCI [0.044, 0.130]). Among HIV-infected individuals, after accounting for sociodemographic characteristics, social support did not explain the association between depression and CT due to lower levels of social support among HIV-infected individuals [95% CI: −0.006, 0.265]. The quality of social support may differ among HIV-infected persons due to decreased social support and smaller social networks among those living with HIV. Depressive symptoms among those living with HIV appear to be less influenced by social support, likely due to the additive effects of HIV infection combined with CT.

scholarly journals The Direct and Indirect Effects of Online Social Support, Neuroticism, and Web Content Internalization on the Drive for Thinness among Women Visiting Health-Oriented Websites

2020 ◽  
Vol 17 (7) ◽  
pp. 2416 ◽  
Author(s):  
Nikol Kvardova ◽  
Hana Machackova ◽  
David Smahel
Keyword(s):  
Social Support ◽  
Protective Factor ◽  
Harmful Effect ◽  
Online Support ◽  
Drive For Thinness ◽  
Web Content ◽  
Online Social Support ◽  
Media Usage ◽  
Key Factor

One of the debates about media usage is the potential harmful effect that it has on body image and related eating disturbances because of its representations of the “ideal body”. This study focuses on the drive for thinness among the visitors of various health-oriented websites and online platforms because neither has yet been sufficiently studied in this context. Specifically, this study aims to bring more insight to the risk factors which can increase the drive for thinness in the users of these websites. We tested the presumption that web content internalization is a key factor in this process, and we considered the effects of selected individual factors, specifically the perceived online social support and neuroticism. We utilized survey data from 445 Czech women (aged 18–29, M = 23.5, SD = 3.1) who visited nutrition, weight loss, and exercise websites. The results showed a positive indirect link between both perceived online social support and neuroticism to the drive for thinness via web content internalization. The results are discussed with regard to the dual role of online support as both risk and protective factor. Moreover, we consider the practical implications for eating behavior and weight-related problems with regard to prevention and intervention.

scholarly journals The impact of shift patterns on junior doctors' perceptions of fatigue, training, work/life balance and the role of social support

2010 ◽  
Vol 19 (6) ◽  
pp. e36-e36 ◽  
Author(s):  
M. Brown ◽  
P. Tucker ◽  
F. Rapport ◽  
H. Hutchings ◽  
A. Dahlgren ◽  
...  
Keyword(s):  
Social Support ◽  
Work Life ◽  
Work Life Balance ◽  
Junior Doctors ◽  
Life Balance ◽  
The Impact

scholarly journals Examining the Role of Social Factors and Mooring Effects as Moderators on Consumers’ Shopping Intentions in Social Commerce Environments

SAGE Open ◽  
2020 ◽  
Vol 10 (3) ◽  
pp. 215824402095207
Author(s):  
Rao Muhammad Rashid ◽  
Qurat ul Ain Rashid ◽  
Abdul Hameed Pitafi
Keyword(s):  
Social Support ◽  
Relationship Quality ◽  
Social Presence ◽  
Social Factors ◽  
Structural Equation ◽  
Product Information ◽  
Equation Modeling ◽  
Social Commerce ◽  
Theoretical Understanding

Consumers on social commerce platforms can easily access product information, but these platforms have not attracted potential consumers in emerging economies. Studying the social factors (social support, social presence, and relationship quality) and mooring effects (conformity and personal experience) in social commerce environments is essential for understanding consumers’ intentions. This study examines the role of social factors by integrating mooring effects as moderators in the Chinese model, where fear for the reliability of consumers’ comments is a concern. Quantitative data are collected from Chinese cities ( N = 303) and analyzed through partial least squares–structural equation modeling. The findings demonstrate the validity of social factors and enjoyment. Mooring effects positively influence shopping intentions, and system and service quality positively influences relationship quality and shopping intentions. Finally, mooring effects positively moderate the relationship between social presence, social support, and consumers’ intentions. The findings have theoretical understanding and practical implications.

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