The Involvement/Exclusion Paradox of Spontaneous Volunteering
2016 ◽
Vol 46
(2)
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pp. 352-371
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Keyword(s):
This article focuses on the involvement and management of spontaneous volunteers (SVs). It develops a new theory—which we call the “involvement/exclusion” paradox—about a situation which is frequently manifested when SVs converge in times of disaster. After reviewing research and policy guidance relating to spontaneous volunteering, we present findings from a study of responses to winter flood episodes in England. Taking together the empirical findings and the literature, the article analyzes elements inherent in the involvement/exclusion paradox and develops a conceptual model to illustrate and explain the paradox. Implications for managers and future research are discussed.
Keyword(s):
Keyword(s):
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2017 ◽
Vol 25
(4)
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pp. 450-460
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2004 ◽
Vol 11
(3)
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pp. 349-361
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1999 ◽
Vol 24
(2)
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pp. 147-149
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