Perceived Quality of Management Information and the Influence of Overspending Penalties in the NHS

1996 ◽  
Vol 9 (4) ◽  
pp. 254-261
Author(s):  
N. Marriott ◽  
H. Mellett
Keyword(s):  
Information Needs ◽  
Management Information Systems ◽  
Control Device ◽  
Management Control ◽  
Financial Information ◽  
Quality Information ◽  
Management Information ◽  
The Impact ◽  
Better Than

The information needs of managers have changed considerably since the introduction of the internal market and many NHS units have invested in new management information systems to enhance the organization's performance. The characteristics of good quality information include accuracy, timeliness and comprehension. Information for management control also benefits from participation between the provider and the user. There are behavioural implications of using information as a control device and managers must internalize the financial objectives of the organization, usually expressed in budget reports. Failure to meet targets must attract penalties that will influence the managers' behaviour. They must respond to the information provided if control is to be exercised. This paper gives the results of a study into managers' perceptions of the adequacy and usefulness of financial information and the impact of penalties for overspending. It concludes that the financial information currently provided fails to meet many of the criteria of good quality information. Any perceived penalty for failing to attain budget-related goals is better than none, and there is little distinction between an overt reprimand and the ultimate sanction of dismissal.

scholarly journals Discussing the Impact of Management Information System (MIS) on Improvement of Efficiency and Quality of Services of Hospitals—Case Study: Tehran’s Madayen Hospital

2016 ◽  
Vol 8 (3) ◽  
pp. 258
Author(s):  
Parvin Faryadras ◽  
Naser Sanai Dashti
Keyword(s):  
Information Systems ◽  
Customer Orientation ◽  
Management Information Systems ◽  
Healthcare Services ◽  
Structural Equations ◽  
Quality Of Services ◽  
Management Information ◽  
Analysis Of Results ◽  
The Impact

<p>In every industry, improvement of efficiency is one of the main priorities of managers. Increased efficiency has more importance in service based industries, because in these industries improvement of efficiency turns into a software category and in fact, in these industries increased assets can not necessarily lead to increased efficiency. In such conditions, the focus should be shifted towards software development. One of the most important service providing sections is the section of healthcare. Both at the macro level of nations, especially Iran and the micro levels including families, healthcare services are crucially important. This section is in contact with the vast majority of people and as a result it can affect the views and satisfaction of people and therefore, is highly emphasized. In spite of that, there is several information flows embedded in the section of healthcare and especially in hospitals. Hospitals include a large flow of information and management of this information requires advanced systems. Management information systems can be crucially useful in terms of management of this information. Every year, hospitals spend huge costs for implementation of management information systems. For organization managers it is important to know that to what extent these systems can impact the quality of services. In this research it has been tried to fulfill this question and for this purpose, the existing information in Madayen hospital is utilized. For the purpose of analysis of results, the approach of analysis of structural equations was applied through the LISREL and SPSS software. Results indicated that management information systems have impacts on financial dimensions, customer orientation, quality of services and quality of internal processes.</p>

The Impact of Between-Wave Engagement Strategies on Response to a Longitudinal Survey

2015 ◽  
Vol 57 (4) ◽  
pp. 533-554 ◽  
Author(s):  
Andrew Cleary ◽  
Nigel Balmer
Keyword(s):  
Longitudinal Survey ◽  
Longitudinal Surveys ◽  
Face To Face ◽  
Participant Engagement ◽  
Engagement Strategies ◽  
Design Attributes ◽  
New Research ◽  
The Impact ◽  
Better Than

Maintaining participant engagement in longitudinal surveys has been a key focus of survey research, and has implications for the quality of response and cost of administration. This paper presents new research measuring the impact of the design of between-wave keeping-in-touch mailings on response to the mailing and subsequent wave of a longitudinal survey. Three design attributes of the mailings were randomly implemented: the form of response request (whether respondents were asked to respond only if their address had changed, or in all cases to confirm or update their address); the newsletter included with the mailing (contrasting a newsletter with content tailored to respondent characteristics with a general newsletter and no newsletter); and the outgoing postage used (stamped or franked). The experiments were fielded on a new longitudinal study, the English and Welsh Civil and Social Justice Panel Survey (CSJPS), and took place between waves one and two. Fieldwork for both waves was conducted by Ipsos MORI face-to-face interviewers. Our main finding was that the tailored newsletter was associated with a significant increase in the wave-two response rate. However, in relation to response to the request, the tailored newsletter, or sending no newsletter at all, were equally effective at inducing response, and significantly better than the general newsletter. We also found that, in relation to the form of request, the ‘change of address’ request was as effective as the more costly ‘confirmation’ request. Findings are discussed with reference to the design of keeping-in-touch mailings for longitudinal surveys.

Assessing Government’s Performance Management Capability: the Case of the Australian Electricity Industry

2004 ◽  
Vol 70 (1) ◽  
pp. 123-136 ◽  
Author(s):  
Judy Johnston
Keyword(s):  
Performance Management ◽  
Electricity Market ◽  
Information Needs ◽  
Private Investment ◽  
Electricity Industry ◽  
Management Information ◽  
Business Decision ◽  
Management Capability ◽  
National Electricity Market ◽  
The Impact

When governments open up opportunities for private investment in traditional public sector areas, it is increasingly clear that a useful range of performance management information needs to be available to both government and business. Government needs to know how it is performing, comparatively, within and beyond its own domain, for the development of public policy and productivity enhancement. Business needs to know, understand and monitor the industry environment in which investment is contemplated or has already taken place. Performance measurement and monitoring is especially important where governments wish to attract foreign direct investment (FDI) to their shores. Whether governments manage performance and information well or are still constrained by bureaucratic and political thinking is still at issue. Using the example of the contrived national electricity market in Australia, this article, through literature and document review, examines the likely value to government and business of performance information, now available in the public domain. First, the article considers some of the changes to the Australian electricity industry. Second, specific performance indicators relevant to the national electricity market are examined in terms of their utility for government and business decision-making. Third, the impact of the political environment on performance management information is explored. The article concludes that while some important quantitative performance management information is available in a rational sense, other more political, qualitative indicators also need to be taken into account.

scholarly journals The Influence of Rooting Substrate and Growth Regulators Indol butyric Acid and Naphthalene Acetic Acid in the Number and Length of Adventitious Roots to Hardwood Cuttings in Blueberry cv. ‘Bluecrop’ (Vaccinium corymbosum L.)

2016 ◽  
Vol 4 (4) ◽  
pp. 28
Author(s):  
Sabri Braha ◽  
Petrit Rama
Keyword(s):  
Growth Regulators ◽  
Growing Season ◽  
Vaccinium Corymbosum ◽  
Naphthalene Acetic Acid ◽  
Important Variation ◽  
Physiological Processes ◽  
One Year ◽  
The Impact ◽  
Better Than

The purpose of this research is to determine the impact of the turf-only substrate and turf–perlite in the ratio 2:1 and of growth regulators in the quality of adventive roots ( the number and length) of well lignified one-year old branches without fruit buds in the Bluecrop cultivar (Vaccinium corymbosum L.) taken at the end of the latent period before budding at the February 15 th during the -2015 growing season. In order to support the increase of the number of roots and their length the hardwood cuttings are treated with different IBA and NAA concentrations (1500, 3000, 4500 ppm), while a part of cuttings were untreated control. The number and the length of roots have increased in relation to the increase of concentration from 1500 to 3000 ppm followed by a decline of these values in concentrations over 3000 ppm. Respectively, the number of roots (8) and the higher values of root length (4.6 cm) are achieved in the turf–perlite substrate, IBA 3000 ppm (compared to the turf-only substrate). The presence of perlite helps the aeration of the substrate and supports biochemical and physiological processes which lead to the inducing of adventive roots. Regarding the number and length of roots an important variation for (p<0.05) was observed between different concentrations of IBA and NAA. In general the effect of IBA was a lot better than the effect of NAA.

scholarly journals National Zakat Management Information System: E-Sercive Quality and Its Impact on National Zakat Collection

2019 ◽  
pp. 98-124
Author(s):  
Randi Swandaru
Keyword(s):  
Information System ◽  
Regression Analysis ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Management Information System ◽  
Reliability And Validity ◽  
Management Information ◽  
The Impact

The purpose of this study is to examine the impact and the electronic service quality of the national zakat management information system (SIMBA) on the national zakat collection. This paper uses a multiple regression analysis in its explorative attempt to illustrate the impact of SIMBA implementation on the national zakat collection. It shows that SIMBA is positive and significantly impact the national zakat collection as well as the human development index that is used as a proxy for the human resource management quality of zakat institutions in the respective city. Nonetheless, the population is negative and significant to the zakat collection as endemic poverty and reluctance to pay zakat are indicated as the reasons. Moreover, this study has succeeded in adapting and conducting e-service quality survey to zakat information system realm. All the tests prove that the instrument in this study has a high degree of reliability and validity. The results show that some of the demographic factors significantly impact the perceived performance of SIMBA. Multiple regression analysis that is conducted in this study shows that e-service quality dimension is positive and significant towards SIMBA’ overall quality, perceived value, and loyalty intention. This study contributes to the zakat management system literature, especially in the impact of the national zakat information system, which is pivotal in enhancing zakat collection and poverty alleviation program funded by zakat.

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