Reviews : Brockman, John R. Academic library management research: an evaluative review. Report No. 33. Centre for Library and Information Management, Department of Library and Information Studies, Loughborough Uni versity, 1984. v, 65 pp. £7.50. ISBN 0 904924 57 2. Gilder, Leslie (ed.). IT: resource strategies for academic libraries. Proceedings of a conference held by the Centre for Library and Information Management and the IT Working Group of the Council of Polytechnic Librarians, 29th November, 1983. Centre for Library and Information Management, Department of Library and Information Studies, Loughborough University, 1984. iii, 48 pp. £8.00. ISBN 0 904924 53 X. Wood, Lawraine. Special library and information service management research: a literature review. Report No. 34. Centre for Library and Information Management, Department of Library and Information Studies, Lough borough University, 1984. 64 pp. £7.50. ISBN 0 904924 58 0. Stewart, Linda (ed.). Never mind the answer, what's the question? How to do in-house research in public libraries. Report No. 38. Centre for Library and Information Management, Department of Library and Information Studies, Loughborough University, 1984. 38 pp. £5.00. ISBN 0 904924 62 9. Ward, Patricia Layzell. Staffing structures in public libraries. A case study of Cumbria County Library. Report No. 36. Centre for Library and Information Management, Department of Library and Information Studies, Lough borough University, 1984. iv, 40 pp. £5.00. ISBN 0 904924 60 2

1985 ◽  
Vol 17 (4) ◽  
pp. 318-320
Author(s):  
Wilfred Ashworth
Keyword(s):  
Information Management ◽  
Service Management ◽  
Public Libraries ◽  
Academic Library ◽  
Information Service ◽  
Management Research ◽  
Library Management ◽  
Library And Information Studies ◽  
Information Studies

scholarly journals Benchmarking user satisfaction in academic libraries - a case study

2009 ◽  
Vol 27 (87) ◽  
pp. 29-37 ◽  
Author(s):  
Sebastian Mundt
Keyword(s):  
Public Relations ◽  
User Satisfaction ◽  
Best Practice ◽  
Academic Library ◽  
Internal Communication ◽  
Library Management ◽  
Telephone Interviews ◽  
Culture Of Assessment ◽  
Survey Results

Customer satisfaction and service quality have so far been evaluated mostly from a local perspective although the quality element has been firmly established in academic library management for at least a decade. Critics of inter-institutional comparisons often object that different preconditions are not considered adequately. Examples from a joint user satisfaction survey conducted by 15 German university libraries in 2001 suggest that comparative data are a suitable means to identify cases of "best practice" and can effectively initialize processes of customer-focussed improvement. Furthermore, if compared with corresponding statistical data or performance measures, satisfaction ratings can reveal possible structural strengths and deficits relative to other libraries. On the other hand, follow-up telephone interviews with participating libraries showed that the survey results substantially challenged the institutions' internal communication and public relations organisation, and underlined that even in a well-developed culture of assessment the need for professional mediation and coordination of comparative analyses may not be underestimated.

scholarly journals The Reluctant Journal of Henry K. Larsen by S. Nielsen

2013 ◽  
Vol 3 (1) ◽  
Author(s):  
Tami Oliphant
Keyword(s):  
Mental Illness ◽  
Academic Libraries ◽  
Public Libraries ◽  
The Novel ◽  
University Of Alberta ◽  
New Novel ◽  
Library And Information Studies ◽  
Information Studies ◽  
The University ◽  
Journal Entries

Nielsen, Susin. The Reluctant Journal of Henry K. Larsen. Toronto: Tundra Books, 2012. Print. Susin Nielsen is the acclaimed author of Word Nerd and Dear George Clooney: Please Marry My Mother. She has won several writing awards and has consistently created compelling, charismatic, and fully drawn characters. In her new novel, The Reluctant Journal of Henry K. Larsen, Nielsen explores dark and uncomfortable themes such as mental illness, bullying, violence, tolerating differences, and the quiet desperation felt by those who must refashion their lives after a tragedy. For readers concerned that the novel will break their heart, it does. And then it fills that broken heart with joy. Through his affecting journal entries, readers come to know 13-year-old Henry K. Larsen. His therapist recommends that he write about his thoughts and feelings in the aftermath of “IT”—hence the ‘reluctant’ diary. However, Henry’s diary entries are laugh out loud funny on one page and provoke tears on the next. Henry has an extraordinary voice that is unlike any other narrator. He is angry, confused, saddened, shamed, and lost after “IT” happened. He has moved with his father to Vancouver to try to piece together a new life but in reality, his family barely manages to make it through the day. Henry is leery of other people, pushes them away, and he cannot find a place for himself or make sense of his emotions after “IT.” The last thing that Henry anticipates is that he will open up to anyone about “IT”—not to his wonderful new friends Farley and Alberta, to his therapist, or to his two new neighbours. However, incidents at school and at home force Henry to talk about Jesse and the “IT” that changed everyone’s lives forever. The Reluctant Journal of Henry K. Larsen is a quick and deeply satisfying read. This book is required reading. Despite the darker themes, the emotional payoff is not only gratifying, but inspiring. Highly Recommended: 4 out of 4 starsReviewer: Tami OliphantTami Oliphant works as a research librarian at the University of Alberta Libraries and for the School of Library and Information Studies at the University of Alberta. She earned her Master of Library and Information Studies from the University of Alberta and her doctorate from the University of Western Ontario. She has worked in academic libraries, public libraries, communications and planning, and as a sessional lecturer and researcher at the University of Alberta and the University of Western Ontario.

scholarly journals A Photo for Greta by A. Alter

2011 ◽  
Vol 1 (2) ◽  
Author(s):  
Tami Oliphant
Keyword(s):  
New York ◽  
Public Libraries ◽  
Country Music ◽  
University Of Alberta ◽  
Photo Album ◽  
Library And Information Studies ◽  
Information Studies ◽  
Important People ◽  
Professional Photographer ◽  
The University

Alter, Anna. A Photo for Greta. New York: Alfred A. Knopf, 2011.  Print. A Photo for Greta is a warm and appealing paean to paternal love. Alter’s personal memories of her father, a professional photographer, appear to be the source of inspiration for Greta’s story. Greta is a bunny whose father “travels all around the world taking pictures of very important people” which means he is away much of the time or he comes home from work after Greta has gone to bed. While her father is working, Greta often dresses up like the characters her father is photographing such as a ballet dancer or a circus performer. When her father decides to turn his lens on Greta, “It was the best day she could remember.” Two important themes are raised in the book:  how do kids cope when someone they love is away and they miss them? And, what makes parents, and particularly Dads, special? A list of activities found at the end of the book such as making a photo album of loved ones or interviewing parents about their lives can help children address these questions. Alter is both writer and illustrator. The soft-coloured and tender paintings are exquisite. Interspersed throughout the book are smaller illustrations and vignettes as well as arresting two-page spreads. Many of the illustrations are gently humorous such as the painting of Greta in full cowgirl regalia plucking a guitar and singing her solitary country song while her father is away photographing a country music band. The book is meant to be savoured and is aimed at readers between the ages of 4 to 7. The reassuring narrative, the exploration of a father and daughter relationship, and the sumptuous illustrations make A Photo for Greta a recommended purchase. Highly recommended: 4 of out 4 stars Reviewer: Tami OliphantTami works as a research librarian at the University of Alberta Libraries and for the School of Library and Information Studies at the University of Alberta. She earned her Master of Library and Information Studies from the University of Alberta and her doctorate from the University of Western Ontario. She has worked in academic libraries, public libraries, communications and planning, and as a sessional lecturer and researcher at the University of Alberta and the University of Western Ontario.

scholarly journals Better Together by Sh. & S. Shapiro

2011 ◽  
Vol 1 (1) ◽  
Author(s):  
Tami Oliphant
Keyword(s):  
Public Libraries ◽  
Picture Book ◽  
Musical Instruments ◽  
Read Aloud ◽  
University Of Alberta ◽  
Library And Information Studies ◽  
Information Studies ◽  
Soccer Team ◽  
The University ◽  
Mixing Water

Shapiro, Sheryl, and Simon Shapiro. Better Together. Illus. Dušan Petričić. Toronto: Annick Press, 2011. Print. This concept book is infused with a cheerful, slightly mischievous spirit as the authors and illustrator explore a wide variety of, and a broad notion of, mixes. Kids might be familiar with many of the mixes—mixing cinnamon and sugar to spread on toast, mixing water and dirt to create mud, mixing blue and yellow to make green or mixing water and flour to create glue. Other mixes are more abstract—mixing up each team member’s different skills to make a great soccer team or mixing up musical instruments to make raucous music. Each mix is explained by a playful, rhyming poem that is easy-to-read and delightful to read aloud. The writers themselves decided to mix things up—the book is this husband-and-wife’s first collaborative effort and their obvious pleasure in wordplay is apparent. For example, the first poem, which explains what mixes are, contains the line “You stir and squoosh them, squish and moosh them” to create a brand new thing. The lively text is supported by the equally zippy illustrations. The first illustration is a highlight as Petričić shows how mixing the separate ingredients of ideas, paper, and drawings can produce a wonderful new thing: a picture book. The mix of vivid illustrations and energetic text has created a fun book that both kids and parents will enjoy. The book is recommended for children ages 4-7. Recommended: 3 out of 4 stars Reviewer: Tami Oliphant Tami works as a research librarian at the University of Alberta Libraries and for the School of Library and Information Studies at the University of Alberta. She earned her Master of Library and Information Studies from the University of Alberta and her doctorate from the University of Western Ontario. She has worked in academic libraries, public libraries, communications and planning, and as a sessional lecturer and researcher at the University of Alberta and the University of Western Ontario. 

scholarly journals Who Do I See? by S. Yoon

2011 ◽  
Vol 1 (1) ◽  
Author(s):  
Tami Oliphant
Keyword(s):  
New York ◽  
Preschool Children ◽  
Academic Libraries ◽  
Public Libraries ◽  
Two Dimensional ◽  
University Of Alberta ◽  
Black Spots ◽  
Library And Information Studies ◽  
Information Studies ◽  
The University

Yoon, Salina. Who Do I See? New York: Random House, 2011. Print. Identifying five adorable animals and remembering five eye-catching colours are the challenges for toddlers and preschool children in Yoon’s book, Who Do I See?. The colourful illustrations are simple two dimensional cartoon drawings of familiar creatures including a fish, a tiger, a turtle, a ladybug, and a parrot. The illustrations of the animals are framed, and partially hidden, by cleverly placed cut out windows. The cut out windows allow readers to feel the shiny foil on the animal illustration such as scales on a fish, and, because the rest of the animal is hidden until the reader flips the page, children can try identifying the animal by thinking about common animal colours and shapes such as the black spots and red wings found on a ladybug. The text does not rhyme but playful repetition of the question and of the typical colours found on these animals will keep children engaged. The thick cardboard pages ensure that the book is not easily damaged. This interactive, guessing-game book will assist children in learning about different animals and different colours. Recommended: 3 out of 4 stars Reviewer: Tami Oliphant Tami works as a research librarian at the University of Alberta Libraries and for the School of Library and Information Studies at the University of Alberta. She earned her Master of Library and Information Studies from the University of Alberta and her doctorate from the University of Western Ontario. She has worked in academic libraries, public libraries, communications and planning, and as a sessional lecturer and researcher at the University of Alberta and the University of Western Ontario. 

Social Media in Library and Information Centres

2012 ◽  
pp. 293-302 ◽  
Author(s):  
Ayodele John Alonge
Keyword(s):  
Social Media ◽  
Social Networking ◽  
Information Management ◽  
Social Networking Sites ◽  
Academic Library ◽  
Future Prospects ◽  
Professional Relationship ◽  
Academic Collaboration ◽  
Library Users

This chapter discusses social networking as a new tool in information management, using Facebook as case study. It explicates how social networking can enhance library outreach and librarians’ collaboration. It presents social networking as new tool in information management that is capable of creating future prospects, opportunities, and hope for library users, and information and library professionals. For the purpose of this work, three groups were created on Facebook. One for library users and two for Librarians: Academic Library Users, African Librarian, and Nigerian Librarians. Social networking sites could be effectively used to disseminate information and promote pleasant professional relationship among librarians and library users. It encourages academic collaboration. With Facebook group, pictures of memorable events could be shared, news could be posted, and meetings, conferences, and workshops could be announced.

Creating an Online Image Database

2013 ◽  
pp. 188-204
Author(s):  
Claudia A. Perry ◽  
Walter E. Valero
Keyword(s):  
Real Life ◽  
Project Planning ◽  
Lessons Learned ◽  
Software Support ◽  
Emerging Trends ◽  
Library And Information Studies ◽  
Information Studies ◽  
Technical Issues ◽  
Queens College

The concept of experiential learning is particularly useful when students are required to create database entries as part of an ongoing, real-life, online experience. A METRO grant in 2005 resulted in an opportunity to use students to create a CONTENTdm database, which, with the continued software support from METRO, has continued and evolved until the present. This case study chapter describes the experience of both faculty and students in the Queens College Graduate School of Library and Information Studies course entitled “Introduction to Digital Imaging.” Sections include a review of related literature, the background, technical issues, and implications for teaching, project procedures and workflow, successes and lessons learned, challenges, next steps, and emerging trends. Of particular interest is the use of out of copyright postcards and the metadata that has resulted from intensive student study and evaluation of the data contained on these cards. Those contemplating a digitization project of their own will be able to learn much about best practices, project planning, management, and the advantages/disadvantages of the CONTENTdm software.

Policy framework on social welfare information management and services for Nigerian public libraries

2015 ◽  
Vol 36 (4/5) ◽  
pp. 281-288
Author(s):  
Jamilu Abdullahi
Keyword(s):  
Social Welfare ◽  
Information Management ◽  
Public Libraries ◽  
Information Service ◽  
Policy Decision ◽  
Development Planning ◽  
Policy Framework ◽  
Content Type ◽  
Community Activities ◽  
Ict Infrastructure

Purpose – Looking at the present Nigeria’s quest to become one of the top 20 economies of the world by the year 2020, the purpose of this paper is to propose that Nigerian public libraries, as key players in community development, should provide resources and services for the promotion of social welfare sector of the country by introducing relevant key information management and service policies. These strategic policies should include identification of various user groups, deployment of specialized information professionals, provision of adequate financial resources, social welfare information resource development planning, effective information service delivery system, partnership arrangements and adaptation of Information and Communication Technology (ICT). Design/methodology/approach – Essential to this paper is to take into account the importance and relevancy of policies, strategies and procedures of information management and services to Nigerian public libraries. Findings – There is continuous rising concerns about the current situation of the country’s socio-economic problems and challenges. However, despite the problem of poor and inadequate ICT facilities in Nigerian public libraries, the ICT infrastructure including the internet will significantly enhance the social welfare information service process in these libraries, if fully adopted. Also very important here is that, the libraries should support community awareness programs on local radio stations or local television channels to compliment the collection of materials in the library. Originality/value – Nigerian public libraries should be seen as places for all; and participants in community activities must therefore provide relevant data and information to social welfare workers for effective policy/decision making. It is also important that the libraries should help in the identification of areas of welfare that require urgent attention or thorough investigation, examination and analysis.

Prospects and constraints of staff development in the University of Malawi Libraries

2014 ◽  
Vol 27 (1) ◽  
pp. 29-41 ◽  
Author(s):  
Patrick Mapulanga
Keyword(s):  
Staff Development ◽  
Academic Libraries ◽  
Continuing Professional Development ◽  
Professional Qualification ◽  
Content Type ◽  
Library And Information Studies ◽  
Information Studies ◽  
The University ◽  
University Of Malawi

Purpose – The purpose of this paper is to look at staff development and its challenges in the University of Malawi Libraries. Design/methodology/approach – A case study design was used to collect qualitative and quantitative data. University Budget Estimates from 2004/2005 to 2010/2011 financial years were analysed. Data from the University of Malawi Strategic Plan 2005-2009 were examined. Interviews were conducted with college librarians in the University of Malawi Libraries. Documentary evidence was also used. Findings – Study findings indicate that staff development in the University of Malawi Libraries has emphasised on professional qualification in Library and Information Studies. However, due to financial constraints, the majority of the library staff lacks LIS professional qualifications. This study recommends that libraries should consider budgeting for continuing professional development (CPD). Practical implications – Staff development requires continuous funding and time. This study recommends the CPD approach to staff development in academic libraries. The study also recommends the introduction of an education levy to benefit skills and training needs for higher education institutions. Originality/value – There is dearth of literature on staff development in academic libraries in Malawi. This paper seeks to recommend CPD.

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