Managerial Judgment In City Benchmarking

2020 ◽  
Vol 45 (1) ◽  
pp. 90-108
Author(s):  
Bozana Zekan
Keyword(s):  
Data Envelopment Analysis ◽  
Real Life ◽  
Data Envelopment ◽  
Full Attention ◽  
The Impact ◽  
Complete Interpretation

One of the weaknesses of past tourism benchmarking studies is treatment of all indicators as equally important, which is oftentimes a consequence of lack of data. Therefore, implications derived from such analyses may not be given a full attention by the affected stakeholders, as in real life situations, they are more likely to allocate a different weight on different objectives for their organizations/destinations. This is where the current study comes in: it delves into inspecting the impact of managerial judgment (i.e., weights) in city destination benchmarking by applying data envelopment analysis (DEA). A rather interesting finding is that the benchmarking partners are allocated based on the weighting of each objective. Thus, this clearly points toward the importance of taking the stakeholders’ judgment into account if aiming at a more complete interpretation of the efficiency scores—an area that is indisputably fully unexplored within the destination benchmarking domain to date.

Fuzzy preference programming formulation in data envelopment analysis for university department evaluation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Dyanne Brendalyn Mirasol-Cavero ◽  
Lanndon Ocampo
Keyword(s):  
Data Envelopment Analysis ◽  
Real Life ◽  
The Philippines ◽  
Data Envelopment ◽  
Data Accessibility ◽  
Content Type ◽  
Proposed Model ◽  
University Department ◽  
Fuzzy Dea ◽  
Fuzzy Preference

Purpose University department efficiency evaluation is a performance assessment on how departments use their resources to attain their goals. The most widely used tool in measuring the efficiency of academic departments in data envelopment analysis (DEA) deals with crisp data, which may be, often, imprecise, vague, missing or predicted. Current literature offers various approaches to addressing these uncertainties by introducing fuzzy set theory within the basic DEA framework. However, current fuzzy DEA approaches fail to handle missing data, particularly in output values, which are prevalent in real-life evaluation. Thus, this study aims to augment these limitations by offering a fuzzy DEA variation. Design/methodology/approach This paper proposes a more flexible approach by introducing the fuzzy preference programming – DEA (FPP-DEA), where the outputs are expressed as fuzzy numbers and the inputs are conveyed in their actual crisp values. A case study in one of the top higher education institutions in the Philippines was conducted to elucidate the proposed FPP-DEA with fuzzy outputs. Findings Due to its high discriminating power, the proposed model is more constricted in reporting the efficiency scores such that there are lesser reported efficient departments. Although the proposed model can still calculate efficiency no matter how much missing and unavailable, and uncertain data, more comprehensive data accessibility would return an accurate and precise efficiency score. Originality/value This study offers a fuzzy DEA formulation via FPP, which can handle missing, unavailable and imprecise data for output values.

Benchmarking the efficiencies of Indonesia’s municipal water utilities using Stackelberg data envelopment analysis

2015 ◽  
Vol 22 (4) ◽  
pp. 588-609 ◽  
Author(s):  
Andreas Wibowo ◽  
Hans Wilhelm Alfen
Keyword(s):  
Data Envelopment Analysis ◽  
The Body ◽  
Water Utilities ◽  
Data Envelopment ◽  
Two Stage ◽  
Restrictive Assumption ◽  
Content Type ◽  
Second Stage ◽  
Municipal Water ◽  
The Impact

Purpose – The purpose of this paper is to present a yardstick efficiency comparison of 269 Indonesian municipal water utilities (MWUs) and measures the impact of exogenous environmental variables on efficiency scores. Design/methodology/approach – Two-stage Stackelberg leader-follower data envelopment analysis (DEA) and artificial neural networks (ANN) were employed. Findings – Given that serviceability was treated as the leader and profitability as the follower, the first and second stage DEA scores were 55 and 32 percent (0 percent = totally inefficient, 100 percent = perfectly efficient), respectively. This indicates sizeable opportunities for improvement, with 39 percent of the total sample facing serious problems in both first- and second-stage efficiencies. When profitability instead leads serviceability, this results in more decreased efficiency. The size of the population served was the most important exogenous environmental variable affecting DEA efficiency scores in both the first and second stages. Research limitations/implications – The present study was limited by the overly restrictive assumption that all MWUs operate at a constant-return-to-scale. Practical implications – These research findings will enable better management of the MWUs in question, allowing their current level of performance to be objectively compared with that of their peers, both in terms of scale and area of operation. These findings will also help the government prioritize assistance measures for MWUs that are suffering from acute performance gaps, and to devise a strategic national plan to revitalize Indonesia’s water sector. Originality/value – This paper enriches the body of knowledge by filling in knowledge gaps relating to benchmarking in Indonesia’s water industry, as well as in the application of ensemble two-stage DEA and ANN, which are still rare in the literature.

Data Envelopment Analysis with Fuzzy Parameters

2013 ◽  
pp. 94-108 ◽  
Author(s):  
Adel Hatami-Marbini ◽  
Saber Saati ◽  
Madjid Tavana
Keyword(s):  
Data Envelopment Analysis ◽  
Real Life ◽  
Evaluation Process ◽  
Data Envelopment ◽  
Value Judgments ◽  
Life Problems ◽  
Fuzzy Goal ◽  
Ranking Order ◽  
Fuzzy Dea ◽  
Fuzzy Parameters

Data envelopment analysis (DEA) is a methodology for measuring the relative efficiencies of a set of decision making units (DMUs) that use multiple inputs to produce multiple outputs. In the conventional DEA, all the data assume the form of specific numerical values. However, the observed values of the input and output data in real-life problems are sometimes imprecise or vague. Previous methods have not considered the preferences of the decision makers (DMs) in the evaluation process. This paper proposes an interactive evaluation process for measuring the relative efficiencies of a set of DMUs in fuzzy DEA with consideration of the DMs’ preferences. The authors construct a linear programming (LP) model with fuzzy parameters and calculate the fuzzy efficiency of the DMUs for different a levels. Then, the DM identifies his or her most preferred fuzzy goal for each DMU under consideration. A modified Yager index is used to develop a ranking order of the DMUs. This study allows the DMs to use their preferences or value judgments when evaluating the performance of the DMUs.

A common-weights approach for efficiency evaluation in fuzzy data envelopment analysis with undesirable outputs: Application in banking industry

2020 ◽  
Vol 39 (5) ◽  
pp. 7705-7722
Author(s):  
Mohammad Kachouei ◽  
Ali Ebrahimnejad ◽  
Hadi Bagherzadeh-Valami
Keyword(s):  
Data Envelopment Analysis ◽  
Performance Management ◽  
Banking Industry ◽  
Evaluation Process ◽  
Fuzzy Arithmetic ◽  
Data Envelopment ◽  
Fuzzy Data ◽  
Undesirable Outputs ◽  
Dea Model ◽  
The Impact

Data Envelopment Analysis (DEA) is a non-parametric approach based on linear programming for evaluating the performance of decision making units (DMUs) with multiple inputs and multiple outputs. The lack of the ability to generate the actual weights, not considering the impact of undesirable outputs in the evaluation process and the measuring of efficiencies of DMUs based upon precise observations are three main drawbacks of the conventional DEA models. This paper proposes a novel approach for finding the common set of weights (CSW) to compute efficiencies in DEA model with undesirable outputs when the data are represented by fuzzy numbers. The proposed approach is based on fuzzy arithmetic which formulates the fuzzy additive DEA model as a linear programing problem and gives fuzzy efficiencies of all DMUs based on resulting CSW. We demonstrate the applicability of the proposed model with a simple numerical example. Finally, in the context of performance management, an application of banking industry in Iran is presented for analyzing the influence of fuzzy data and depicting the impact of undesirable outputs over the efficiency results.

Fuzzy C-means based data envelopment analysis for mitigating the impact of units’ heterogeneity

Kybernetes ◽  
2016 ◽  
Vol 45 (3) ◽  
pp. 536-551 ◽  
Author(s):  
Seyed Hossein Razavi Hajiagha ◽  
Shide Sadat Hashemi ◽  
Hannan Amoozad Mahdiraji
Keyword(s):  
Decision Making ◽  
Data Envelopment Analysis ◽  
Negative Impact ◽  
Positive Impact ◽  
Efficiency Score ◽  
Data Envelopment ◽  
Content Type ◽  
Fuzzy C Means ◽  
The Impact ◽  
Decision Making Units

Purpose – Data envelopment analysis (DEA) is a non-parametric model that is developed for evaluating the relative efficiency of a set of homogeneous decision-making units that each unit transforms multiple inputs into multiple outputs. However, usually the decision-making units are not completely similar. The purpose of this paper is to propose an algorithm for DEA applications when considered DMUs are non-homogeneous. Design/methodology/approach – To reach this aim, an algorithm is designed to mitigate the impact of heterogeneity on efficiency evaluation. Using fuzzy C-means algorithm, a fuzzy clustering is obtained for DMUs based on their inputs and outputs. Then, the fuzzy C-means based DEA approach is used for finding the efficiency of DMUs in different clusters. Finally, the different efficiencies of each DMU are aggregated based on the membership values of DMUs in clusters. Findings – Heterogeneity causes some positive impact on some DMUs while it has negative impact on other ones. The proposed method mitigates this undesirable impact and a different distribution of efficiency score is obtained that neglects this unintended impacts. Research limitations/implications – The proposed method can be applied in DEA applications with a large number of DMUs in different situations, where some of them enjoyed the good environmental conditions, while others suffered from bad conditions. Therefore, a better assessment of real performance can be obtained. Originality/value – The paper proposed a hybrid algorithm combination of fuzzy C-means clustering method with classic DEA models for the first time.

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