Organizational Innovation in Knowledge Intensive Business Services: The role of Networks, Culture and Resources for Innovation

2021 ◽  
pp. 231971452110207
Author(s):  
Amit Sareen ◽  
Sharadindu Pandey
Keyword(s):  
Service Sector ◽  
Organizational Innovation ◽  
Organizational Structures ◽  
Cross Sectional Survey ◽  
Business Services ◽  
Cross Sectional ◽  
Knowledge Intensive Business Services ◽  
Knowledge Intensive ◽  
Positive Effect

Among the service sector firms, knowledge-intensive business services (KIBS) are highly innovative. Traditionally, innovation has looked from a product or process innovation point of view. However, companies may also innovate in terms of their administrative processes and organizational structures, and this is referred to as Organizational Innovation (OI). Organizations have network relationships with their Customers (NC), Suppliers (NS), Select Competitors (NCOM) and Investors (NI). These networks are important sources of knowledge, technology and resources. Furthermore, the Culture for Innovation (CI) and Resources for Innovation (RI) within a firm needs to be considered. The study evaluates the role of NC, NS, NCOM, NI, CI and RI on OI. A cross-sectional survey of middle- to senior-level executives in KIBS firms in India was carried out, and it was found that CI and NI have a positive effect on OI, while NC has a moderately positive effect on OI. A culture for innovation in KIBS firms stimulates innovation. Strategic investors are able to bring knowledge from the outside world and thus play an important role in OI. Similarly, client relationships may foster OI as administrative processes, and organizational structures need to be aligned to the needs of the clients.

scholarly journals FROM CREATIVE INDIVIDUALS TO CREATIVE CAPITAL: VALUE CREATION AND APPROPRIATION STRATEGIES OF CREATIVE KNOWLEDGE-INTENSIVE BUSINESS SERVICES

2015 ◽  
Vol 19 (02) ◽  
pp. 1550016 ◽  
Author(s):  
CLAUDIO DELL'ERA ◽  
PAOLO LANDONI ◽  
ROBERTO VERGANTI
Keyword(s):  
Value Creation ◽  
Service Sector ◽  
Value Appropriation ◽  
Business Services ◽  
Internet Applications ◽  
Knowledge Intensive Business Services ◽  
Creative Capital ◽  
Knowledge Intensive ◽  
Individual Asset

In the increasingly knowledge-based economy, the role of the service sector, and in particular, of Knowledge Intensive Business Services (KIBS), is widely acknowledged. KIBS are considered 'bridges of innovation'. Furthermore, in addition to this pivotal role in supporting the competitiveness and development of other firms, KIBS sectors are, per se, increasingly relevant in terms of economic dimensions and employment. Creative KIBS span architecture, advertising, multimedia and internet applications, branding, design agencies, etc and leverage creative processes and creative individuals. The importance of these firms is directly related to the increasingly acknowledged role of creativity and innovation for competitiveness. In fact, while some KIBS have grown to significant sizes in the creative sector (e.g., IDEO and Continuum Innovation), normally, these firms fail to grow and consist of only the founding professionals and a limited number of close collaborators. As argued by Florida and Goodnight (2005), the company's most important asset is its creative capital and this is not just a collection of individuals' ideas, but a product of interaction. This paper relies on a sample of eight Italian creative KIBS to analyse the value creation and appropriation strategies adopted by companies that were able to transform their creative capabilities from an individual asset to a company one (creative capital). On the basis of a theoretical framework that is derived from the literature and based on three pillars (Unique Assets Development, Unique Assets, and Unique Assets Value Appropriation), we identify several peculiar assets and strategies that are adopted by creative KIBS. Furthermore, we highlight the importance of Unique Asset Embodiment strategies, i.e., the importance of strategies for formalizing and codifying the unique assets in specific technologies, archives, processes, and even products. We show that these strategies allow (i) to extract more value from the already adopted value appropriation strategies and (ii) to adopt specific strategies of value appropriation.

Impact of Digitalization on Service Work in Knowledge-Intensive Business Services: An Empirical Study in Tax Consultancies

2019 ◽  
Vol 3 (4) ◽  
pp. 209-222
Author(s):  
Philipp K. Görs ◽  
Henning Hummert ◽  
Anne Traum ◽  
Friedemann W. Nerdinger
Keyword(s):  
Work Engagement ◽  
Service Work ◽  
Psychological Consequences ◽  
Business Services ◽  
Knowledge Intensive Business Services ◽  
Positive Effects ◽  
Knowledge Intensive ◽  
The Impact ◽  
Positive Effect ◽  
Special Case

Digitalization is a megatrend, but there is relatively little knowledge about its consequences for service work in general and specifically in knowledge-intensive business services (KIBS). We studied the impact of digitalization on psychological consequences for employees in tax consultancies as a special case of KIBS. We compare two tax consulting jobs with very different job demands, those of tax consultants (TCs) and assistant tax consultants (ATCs). The results show that the extent of digitalization at the workplace level for ATCs correlates significantly positively with their job satisfaction. For TCs, the same variable correlates positively with their work engagement. These positive effects of digitalization are mediated in the case of ATCs by the impact on important job characteristics. In the case of TCs, which already have very good working conditions, the impact is mediated by the positive effect on self-efficacy. Theoretical and practical consequences of these results are discussed.

scholarly journals Innovative capacity dynamics: KIBS dimensions

2017 ◽  
Vol 14 (4) ◽  
pp. 438
Author(s):  
Ronnie J-Figueiredo ◽  
João J. Ferreira ◽  
Gilson Lima ◽  
Júlio Vieira Neto
Keyword(s):  
Conceptual Model ◽  
Service Sector ◽  
Web Of Science ◽  
Economic Sectors ◽  
Business Services ◽  
Knowledge Intensive Business Services ◽  
Proposed Model ◽  
Scientific Papers ◽  
Knowledge Intensive ◽  
Innovative Capacity

The objective of this paper is to explain how the elements of a conceptual model based on KIBS (Knowledge Intensive Business Services) can be applied in an integrated way to assess the innovative capacity of firms in the service sector. The building of the model is based on a bibliometric analysis of the central theme KIBS, in the databases Scopus and ISI Web of Knowledge (Web of Science). We propose a conceptual model, which brings together several dimensions that have not yet been tested in economic sectors. These dimensions are: KIBS, knowledge creation, knowledge transfer, innovation and innovative capacity. The research presents interesting features from the scientific papers analyzed, highlighting gaps that gave origin to the proposed model.

scholarly journals Does distance really matters? Assessing the role of KIBS proximity in firm´'s servitization capacity: evidence from the Basque Country

2020 ◽  
Vol 48 ◽  
Author(s):  
Marco Opazo-Basáez ◽  
Lorea Narvaiza Cantín ◽  
Jose Antonio Campos
Keyword(s):  
Basque Country ◽  
Geographical Distance ◽  
Manufacturing Companies ◽  
Business Services ◽  
Knowledge Intensive Business Services ◽  
Service Deployment ◽  
Provision Of Services ◽  
Knowledge Intensive ◽  
Depth Interviews

Servitization strategy is increasingly recognized as a key source of value with important competitive and economic potential across the globe. Over the years, it has been proven to contribute to territorial performance through the provision of services to manufacturing businesses. Such contribution, however, has been to a large extent consequential to the configuration of local industrial structures, and most importantly, by interconnectedness between manufacturing firms and knowledge intensive business services (KIBS) firms. Hence, the process of territorial servitization is highly conditioned to the association between manufacturing businesses and KIBS firms. To date, territorial servitization literature mostly describes the implications of KIBS firms for service deployment and service innovation in manufacturing, considering knowledge and technological capabilities as main variables for its success. Nevertheless, the literature is silent on how geographical distance between KIBS firms and manufacturing companies may affect servitization capacity. Therefore, this research attempts to disclose the importance of geographical distance of KIBS firms in manufacturers´ servitization capacity. In doing so, we analyze two manufacturing companies; Alpha and Beta, both located in the Basque country but collaborating with KIBS firms in different geographical areas, “inside” and “outside” the Basque region. Through a qualitative study based on (1) measuring firm’s capacity for servitization, and (2) in-depth interviews, results suggest that geographical distance in terms of proximity plays a key role on the KIBS-Manufacturer relationship for servitization capacity, and require to be considered as an important aspect for successful territorial servitization.

scholarly journals La innovación en el sector servicios: la contribución de los servicios empresariales intensivos en conocimiento (SEIC)

2018 ◽  
Vol 12 (23) ◽  
Author(s):  
Jorge Romero Amado ◽  
Vania López Toache
Keyword(s):  
Human Resources ◽  
Service Sector ◽  
Innovation System ◽  
System Research ◽  
Business Services ◽  
Knowledge Intensive Business Services ◽  
El Sistema ◽  
Knowledge Intensive ◽  
Globalized World ◽  
Innovation Knowledge

Abstract: Innovation is vital to the economies and companies that want to compete in an increasingly globalized world. This has been widely studied in the production of goods; however, in the service sector is poorly understood. The Knowledge Intensive Business Services (KIBS) are intermediate companies that provide services to businesses and cover several areas, from legal consulting to human resources, through research and development (R&D), accounting, marketing, etc. This paper presents a review of studies conducted todetermine the relevance of KIBS regarding the generation of innovation in production and its role in the national innovation system. Research shows that the influence of KIBS helps to create and disseminate innovation in enterprises and in the regions where they operate, that is why their role is important in the innovation system and in the economy of countries.Keywords: economy, innovation, knowledge intensive business services.JEL: O30, O14, M10Resumen: La innovación es indispensable en las economías y empresas que quieren competir en un mundo cada vez más globalizado. Ésta ha sido ampliamente estudiada en la producción de bienes, sin embargo, en el sector servicios es poco conocida. Los Servicios Empresariales Intensivos en Conocimiento (SEIC), son empresas que prestan servicios intermedios a los negocios y abarcan varios áreas, desde consultoría legal hasta de recursoshumanos, pasando por Investigación y Desarrollo (I+D), contabilidad, mercadeo, etc. En este trabajo se presenta una revisión de los estudios realizados para conocer la relevancia de los SEIC en cuanto a la generación de innovación en la producción, así como su papel en el sistema nacional de innovación. Las investigaciones señalan que la influencia de los SEIC contribuye a crear y difundir innovación en las empresas y en las regiones donde actúan, por eso es relevante su papel en el sistema de innovación y en la economía de los países.Palabras clave: economía, innovación, servicios empresariales intensivos en conocimiento.

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