Maqāṣid Al-Sharī’ah and the Online Banking System : Implications for Service Delivery = مقاصد الشريعة ونظام الصيرفة عبر الإنترنت : آثارهما في تقديم الخدمات

2017 ◽  
Vol 1 (1) ◽  
pp. 91-99
Author(s):  
Nabil Bello ◽  
Must. Fahinur Haque ◽  
Adewale Abideen Adeyemi
Keyword(s):  
Service Delivery ◽  
Banking System ◽  
Online Banking

scholarly journals Maqāṣid al-Sharīʿah and the Online Banking System: Implications for Service Delivery

2018 ◽  
Author(s):  
International Journal of Fiqh and Usul al-Fiqh Studies
Keyword(s):  
Service Delivery ◽  
Banking System ◽  
Online Banking ◽  
Ease Of Use ◽  
Essential Services ◽  
Cost Implications ◽  
Financial Transactions ◽  
Ideal Practice ◽  
Financial Technology ◽  
The Ideal

One of the Sharīʿah’s requirements in conducting transactions is realising the Maqāṣid al-Sharīʿah. The Modern online banking system is very common to everyone, so it is considered as al-ʿUrf or al-ʿādah (common practice or custom) under the Sharīʿah. However, its practice is surrounded with security concerns, ease of use, and trust and cost implications that need observance of some Sharīʿah rulings. This qualitative analytic study uses the framework for the Maqāṣid al-Sharīʿah to explicate the ideal practice of online banking in service delivery to realize the Maqāṣid al-Sharīʿah. While Islam places more attention on the essential needs, online banking should as well be intended to provide essential services to customers and remove hardship in financial transactions. Banks should hence desist from causing any harm through the charging of hidden fees, causing more confusion to their clients, and even devising deceptive means that lead to the charging of ribā. Instead, banks should use online services to introduce means that promote the realization of the Maqāṣid al-Sharīʿah. This paper stresses the importance of financial technology in realising the Maqāṣid al-Sharīʿah.

scholarly journals Online Banking and Customer Service Delivery in Malaysia: Data Screening and Preliminary Findings

2014 ◽  
Vol 129 ◽  
pp. 562-570 ◽  
Author(s):  
Alhaji Abubakar Aliyu ◽  
Tasmin Rosmain ◽  
Josu Takala
Keyword(s):  
Service Delivery ◽  
Customer Service ◽  
Online Banking ◽  
Data Screening

Prevention, Detection, and Recovery of CSRF Attack in Online Banking System

2017 ◽  
pp. 172-188
Author(s):  
Nitin Nagar ◽  
Ugrasen Suman
Keyword(s):  
Real Time ◽  
Banking System ◽  
Online Banking ◽  
Banking Systems ◽  
Removal And Recovery ◽  
Cross Site

Online banking system has created an enormous impact on IT, Individuals, and networking worlds. Online banking systems and its exclusive architecture have numerous features and advantages over traditional banking system. However, these new uniqueness create new vulnerabilities and attacks on an online banking system. Cross-site scripting request forgery or XSS attack is among the top vulnerabilities, according to recent studies. This exposure occurs, when a user uses the input from an online banking application without properly looking into them which allows an attacker to execute malicious scripts into the application. Current approaches use to mitigate this problem, especially on effective detection of XSS vulnerabilities in the application or prevention of real-time XSS attacks. To address this problem, the survey of different vulnerability attacks on online banking system performed and also presents a concept for the prevention, detection, removal and recovery of XSS vulnerabilities to secure the banking application.

scholarly journals Can Skeuomorphic Design Provide a Better Online Banking User Experience for Older Adults?

2019 ◽  
Vol 3 (3) ◽  
pp. 63 ◽  
Author(s):  
Aaron Ellis ◽  
Mark T. Marshall
Keyword(s):  
Older Adults ◽  
User Interfaces ◽  
Banking System ◽  
Digital Technologies ◽  
Online Banking ◽  
Younger Adults ◽  
Customer Base ◽  
System Usability Scale ◽  
Validation Experiment ◽  
Flat Design

With the prevalence of digital technologies and internet connectivity, combined with the reduction in footfall on high streets, banks have taken steps to move most of their customer base online. This has left many older adults behind, trying to keep up with the changes and having to learn to use sometimes complex online banking interfaces. In this work we investigate whether skeuomorphic design can create a more usable online banking system for older adults, compared to the more commonplace flat design. This work took a user-centered approach, beginning with interviews with older adults that were conducted to gather data to be used in the production of prototype user interfaces. Two prototypes were then created: a flat user interface and a skeuomorphic one. We evaluated these interfaces with 15 older adults, gathering a combination of data, including data from the System Usability Scale, observations, and interviews. Results of the experiments showed that our older users preferred the flat prototype to the skeuomorphic one, but raised some potentially useful guidelines for the design of future skeuomorphic user interfaces for older adults. A validation experiment with 17 younger adults (aged 20–25) also showed that the skeuomorphic interface was more usable for older adults than younger ones.

scholarly journals A Review of User Authentication Model for Online Banking System based on Mobile IMEI Number

2020 ◽  
Vol 769 ◽  
pp. 012061
Author(s):  
Waleed A. Hammood ◽  
Ruzaini Abdullah ◽  
Omar A. Hammood ◽  
Salwana Mohamad Asmara ◽  
Mohammed A. Al-Sharafi ◽  
...  
Keyword(s):  
User Authentication ◽  
Banking System ◽  
Online Banking

Customer responses to waits for online banking service delivery

2013 ◽  
Vol 41 (6) ◽  
pp. 442-460 ◽  
Author(s):  
Nathalie T.M. Demoulin ◽  
Souad Djelassi
Keyword(s):  
Service Delivery ◽  
Online Banking ◽  
Banking Service

A Measure of E-Service Quality for Banks

2018 ◽  
pp. 219-233
Author(s):  
Gazal Punyani ◽  
Sourabh Sharma
Keyword(s):  
Service Quality ◽  
Service Delivery ◽  
Conceptual Model ◽  
Internet Banking ◽  
Online Banking ◽  
Empirical Estimation ◽  
Online Services ◽  
Banking Service ◽  
Imperative Subject

Evidence exists that delivering superior e-service quality is a vital strategy to success. With the growth in businesses offering internet-based transactions, measuring e-service quality becomes an imperative subject to understand what customers expect and perceive in online banking transactions. It recognizes customers' priority and enhances the long-term relationship with them. This study proposes a conceptual model for measuring internet banking service quality and concentrates on evaluating customers' perceptions and their attitude. For empirical estimation, the data was collected from customers who regularly use online banking facilities. Respondents were asked to fill the standardized questionnaire based on their experience with the online services provided by their banks. The results of this study may help the banks to understand the customers' attitude, which may assist to maintain and improve the service delivery.

The Influences of Privacy, Security, and Legal Concerns on Online Banking Adoption

2017 ◽  
pp. 113-126 ◽  
Author(s):  
Khalid Alkhatib ◽  
Ahmad Alaiad
Keyword(s):  
Social Influence ◽  
Service Providers ◽  
New Technology ◽  
Banking System ◽  
Online Banking ◽  
Banking Services ◽  
Privacy Concerns ◽  
Banking Service ◽  
Effort Expectancy ◽  
Facilitators And Barriers

Business globalization and the rising new technology enforced traditional banking to head towards online banking services, which facilitates customers to obtain access to their accounts from their business sites and personal computers to online banking services. The objective of this chapter is to construct a framework of adoption of online banking and represent the major influences of privacy, security, and legal concerns on online banking adoption. Furthermore, the chapter reveals the main challenges in the development of online banking system. The adoption of online banking can decrease the operating expenses and offer good and rapid services to their customers. The framework factors have been classified as facilitators and barriers of adoption of online banking. Performance expectancy, effort expectancy and social influence have been classified as facilitators whereas security concerns, privacy concerns and legal concerns have been classified as barriers. The results revealed various significant suggestions for online banking service providers, designers and developers.

Will Online Banking Sustain in Bhutan Post Covid-19? A Quantitative Analysis of The Customer E-Satisfaction and E-Loyalty in The Kingdom of Bhutan

2021 ◽  
Vol 9 (3) ◽  
Author(s):  
Shad Ahmad Khan ◽  
Ferdinand Epoc ◽  
Veer P. Gangwar ◽  
T. Antony A Ligori ◽  
Zaid Ahmed Ansari
Keyword(s):  
Quantitative Analysis ◽  
Customer Satisfaction ◽  
Banking System ◽  
Online Banking ◽  
Decision Makers ◽  
Access Points ◽  
The World ◽  
Financial Transactions

Online Banking has received a boost during Covid 19. It is believed that the cultured sector of the population has quickly adopted online banking since the outbreak of the virus. Online banking not only provides a platform for performing financial transactions but also acts as a medium of communication between the bank and the customer. Unlike rest of the world, perception of online banking came slightly late in the Kingdom of Bhutan, which already had a good network of banking access points for its populace, enabling the physical banking. However, due to lockdown observed in the aftermath of Covid-19, the online banking has established development in the country. In the present study, the researchers have confidence in that if the customer satisfaction can be ensured amongst the existing users of the online banking, then they will become dependable to such platform and would continue even in the post Covid-19 time. This study is imperative as the banking system of Bhutan has spent a significant number of resources in obtaining and implementing the online banking system, and sustainability of the system will be a point of concern for the decision makers. 

Sign in / Sign up

Export Citation Format

Share Document