Will Online Banking Sustain in Bhutan Post Covid-19? A Quantitative Analysis of The Customer E-Satisfaction and E-Loyalty in The Kingdom of Bhutan

2021 ◽  
Vol 9 (3) ◽  
Author(s):  
Shad Ahmad Khan ◽  
Ferdinand Epoc ◽  
Veer P. Gangwar ◽  
T. Antony A Ligori ◽  
Zaid Ahmed Ansari
Keyword(s):  
Quantitative Analysis ◽  
Customer Satisfaction ◽  
Banking System ◽  
Online Banking ◽  
Decision Makers ◽  
Access Points ◽  
The World ◽  
Financial Transactions

Online Banking has received a boost during Covid 19. It is believed that the cultured sector of the population has quickly adopted online banking since the outbreak of the virus. Online banking not only provides a platform for performing financial transactions but also acts as a medium of communication between the bank and the customer. Unlike rest of the world, perception of online banking came slightly late in the Kingdom of Bhutan, which already had a good network of banking access points for its populace, enabling the physical banking. However, due to lockdown observed in the aftermath of Covid-19, the online banking has established development in the country. In the present study, the researchers have confidence in that if the customer satisfaction can be ensured amongst the existing users of the online banking, then they will become dependable to such platform and would continue even in the post Covid-19 time. This study is imperative as the banking system of Bhutan has spent a significant number of resources in obtaining and implementing the online banking system, and sustainability of the system will be a point of concern for the decision makers. 

scholarly journals Maqāṣid al-Sharīʿah and the Online Banking System: Implications for Service Delivery

2018 ◽  
Author(s):  
International Journal of Fiqh and Usul al-Fiqh Studies
Keyword(s):  
Service Delivery ◽  
Banking System ◽  
Online Banking ◽  
Ease Of Use ◽  
Essential Services ◽  
Cost Implications ◽  
Financial Transactions ◽  
Ideal Practice ◽  
Financial Technology ◽  
The Ideal

One of the Sharīʿah’s requirements in conducting transactions is realising the Maqāṣid al-Sharīʿah. The Modern online banking system is very common to everyone, so it is considered as al-ʿUrf or al-ʿādah (common practice or custom) under the Sharīʿah. However, its practice is surrounded with security concerns, ease of use, and trust and cost implications that need observance of some Sharīʿah rulings. This qualitative analytic study uses the framework for the Maqāṣid al-Sharīʿah to explicate the ideal practice of online banking in service delivery to realize the Maqāṣid al-Sharīʿah. While Islam places more attention on the essential needs, online banking should as well be intended to provide essential services to customers and remove hardship in financial transactions. Banks should hence desist from causing any harm through the charging of hidden fees, causing more confusion to their clients, and even devising deceptive means that lead to the charging of ribā. Instead, banks should use online services to introduce means that promote the realization of the Maqāṣid al-Sharīʿah. This paper stresses the importance of financial technology in realising the Maqāṣid al-Sharīʿah.

scholarly journals COMPETITION OF TRANSNATIONAL BANKS: MAIN TRENDS AND WAYS OF DEVELOPMENT

2021 ◽  
pp. 151-157
Author(s):  
Надежда Константиновна Савельева ◽  
Татьяна Алексеевна Тимкина
Keyword(s):  
Commercial Banks ◽  
Banking Sector ◽  
Banking System ◽  
Competitive Advantages ◽  
International Banking ◽  
Statistical Research ◽  
Cross Border ◽  
The World ◽  
Financial Transactions ◽  
Level Analysis

Статья посвящена проблемам сохранения конкурентных преимуществ коммерческих банков для осуществления финансовых операций на трансграничных рынках. Целью исследования является анализ основных тенденций развития деятельности транснациональных банков в условиях глобализации. Объектом исследования являются мировые лидеры международной банковской сферы. Научная новизна заключается в разработке основных направлений развития банковской системы на международном уровне, результатах анализа опыта лидирующих транснациональных банковских компаний в условиях пандемии The article is devoted to the problems of maintaining the competitive advantages of commercial banks for the implementation of financial transactions in cross-border markets. The aim of the study is to analyze the main trends in the development of the work of transnational banks in the context of globalization. The object of research is the world leaders of the international banking sector. In the process of research, the authors have analyzed theoretical and practical material used in general methods of scientific knowledge and statistical research. Scientific novelty lies in the development of the main directions for the development of the banking system at the international level, analysis of the experience of leading transnational banking companies in the context of a pandemic.

scholarly journals Consumer Perception: Factors Influencing EBanking Services Towards Private Sector Banks In Tiruchirappalli District

2020 ◽  
Vol 9 (2) ◽  
pp. 759-765
Keyword(s):  
World Wide ◽  
Banking Industry ◽  
Banking System ◽  
Online Banking ◽  
Consumer Perception ◽  
The Internet ◽  
Bank Account ◽  
Building Relationships ◽  
Factors Influencing ◽  
The World

In olden days customers were transacting money through traditional banking. Traditional banking is the process of handling with common bank transactions like making withdrawals and deposits in a bank that maintains a physical location. In traditional banking system, the customer can contact the staff for their transactions. These include opening a new account, check deposit, withdrawing funds and applying for a loan etc. The main feature of traditional banking is the customer can ask their queries and clarify their doubts immediately to the staff who is working in the bank. After a big boon in the banking industry, banks realized that the rising popularity of the World Wide Web involves consumers using the Internet to access their bank account and to undertake the banking transactions. From the bank’s perspective, the online banking platform provides lowcost channel for both transactions and building relationships.

The Development and Measurement of a Customer Satisfaction Index (E-CSI) in Electronic Banking

2017 ◽  
Vol 8 (3) ◽  
pp. 45-58 ◽  
Author(s):  
Le Van Huy ◽  
Pham Long ◽  
Aidan O'Connor ◽  
Pham Dinh Tuyen
Keyword(s):  
Customer Satisfaction ◽  
Banking System ◽  
Online Banking ◽  
Main Concern ◽  
Website Quality ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Banking Service ◽  
Central Vietnam

In the current technological age, once traditional means of delivering services to customers are losing its dominant position, the application of the Internet has evolved as an innovatively supporting alternative for attracting customers, especially in banking service. In that aspect, customers' perception of online banking service through the delivery of website quality (Webqual) remains the main concern for bank's managers in Vietnamese banking system because customers are easily inclined to another banking service provider due to their poor website-operated experience. Based on the evaluation of factors influencing on banking website quality, its relationship to customer satisfaction and retention, this article suggests the measurement of electronic Customer Satisfaction Index (e-CSI) of perceived banking website quality by three most developed banks of Vietinbank, Vietcombank and BIDV in central Vietnam, from which provides insights that may be useful for improving the quality of online banking service.

2008 Economy Results: The End of the "Fat" Years

2009 ◽  
pp. 4-25 ◽  
Author(s):  
B. Zamaraev ◽  
A. Kiyutsevskaya ◽  
A. Nazarova ◽  
E. Sukhanov
Keyword(s):  
Economic Crisis ◽  
National Economy ◽  
Banking System ◽  
Housing Markets ◽  
Transmission Mechanism ◽  
Economic Conditions ◽  
Basic Change ◽  
Russian Economy ◽  
The World

The article analyzes the current economic conditions in Russia. Succession, distribution and the transmission mechanism of the world financial and economic crisis to the Russian economy are considered in this article as well as the changes in the banking system, share and housing markets. Production, consumption and investment on the boundary of 2008-2009 are described. The conclusion about the basic change of conditions of national economy development is presented.

Customer Satisfaction on e-SERVQUAL in Islamic Online Banking Services

2017 ◽  
Vol 3 (2) ◽  
pp. 29
Author(s):  
NURHAZIRAH HASHIM ◽  
MOHAMMAD ZAIM MOHD SALLEH ◽  
NOR SARA NADIA MUHAMAD YUNUS ◽  
INTAN SYAFINAZ MAT SHAFIE
Keyword(s):  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Pearson Correlation ◽  
Business Environment ◽  
Online Banking ◽  
Security And Privacy ◽  
Accurate Information ◽  
Online Services ◽  
Banking Services ◽  
Customer Information

The recent development in the ecommerce services has shown a variety of established companies participating in the web business environment including Islamic banks. Business with the mostexperience and success in using ecommerce are beginning to realize that the indicator of success or failure of the ecommerce environment was included in the online services. Nowadays, the trend ofa business is to serve the customer with best quality of services to enhance the consumer satisfaction and compete with the global competitors as online services enabled registered user to make productspurchase transaction only through website such as check and manage financial standing, transfer funds, bill payment, prepaid reload and so forth. However, in recent times, Islamic banking users faced problems with the online system such as cannot log in to the system, payment failure and  mostly security and privacy hindrance. Therefore, this study aimed to investigate the relationship between electronic service quality (e-SERVQUAL) and customer satisfaction towards IslamicOnline Banking Services users. Based on the sample size, only 76 respondents were selected to participate in this study by using a convenience sampling. Further, Pearson correlation and multipleregression were reported to analyze the mentioned relationship. The findings have shown that there is a positive relationship between e-SERVQUAL and customer satisfaction in using Islamic onlinebanking services. Based on the findings, Islamic online banking developer is recommended to improve more on their responsiveness in order to provide quick response to their customer’s requirements.  Moreover, they also should be more reliable in providing accurate information in performing the promised services. They must assure that all of their customers can quickly get responds and true feedback regarding their problems to ensure customer satisfy with service provided. Besides, the safety of the website and the protection of customer information alsoconsidered a vital action that should be concerned in order to increase the customers’ satisfaction.

A Study on Customer Satisfaction on Commercial Banks in Theni District

2018 ◽  
Vol 5 (2) ◽  
pp. 41
Author(s):  
G. Pooranam ◽  
K. Nandhini
Keyword(s):  
Customer Satisfaction ◽  
Financial Services ◽  
Commercial Banks ◽  
Banking System ◽  
Modern State ◽  
Satisfaction Level ◽  
Important Place ◽  
Study Find ◽  
Modern Economy ◽  
Economic Objective

Banks play a very important role in the economic development of every modern state and country. Banks operate at the heart of the modern economy. Today’s Business is continually looking for ways to achieve a competitive advantage. Banks essentially are a social organization which rendering financial services to subserve socio-economic objective of the society. Banking system occupies an important place in nation’s economy. In this study, find out the customer satisfaction level of the Commercial banks in Theni District.

Mapping the Topics and Evolutions of Chinese Children’s Bestsellers

Libri ◽  
2020 ◽  
Vol 70 (4) ◽  
pp. 305-317
Author(s):  
Jiming Hu ◽  
Xiang Zheng ◽  
Peng Wen ◽  
Jie Xu
Keyword(s):  
Social Network ◽  
Quantitative Analysis ◽  
Network Analysis ◽  
Intellectual Structure ◽  
Structure Evolution ◽  
Children's Books ◽  
Children’S Books ◽  
Correlation Structures ◽  
The World ◽  
Data Source

AbstractChildren’s books involve a large number of topics. Research on them has been paid much attention to by both scholars and practitioners. However, the existing achievements do not focus on China, which is the fastest growing market for children’s books in the world. Studies using quantitative analysis are low in number, especially on the intellectual structure, evolution patterns, and development trends of topics of children’s bestsellers in China. Dangdang.com, the biggest Chinese online bookstore, was chosen as a data source to obtain children’s bestsellers, and topic words in them were extracted from brief introductions. With the aid of co-occurrence theory and tools of social network analysis and visualization, the distribution, correlation structures, and evolution patterns of topics were revealed and visualized. This study shows that topics of Chinese children’s bestsellers are broad and relatively concentrated, but their distribution is unbalanced. There are four distinguished topic communities (Living, Animal, World, and Child) in terms of centrality and maturity, and they all establish their individual systems and tend to be mature. The evolution of these communities tends to be stable with powerful continuity.

scholarly journals Development of a Shipment Policy for Collection Centers

Mathematics ◽  
2021 ◽  
Vol 9 (12) ◽  
pp. 1385
Author(s):  
Irais Mora-Ochomogo ◽  
Marco Serrato ◽  
Jaime Mora-Vargas ◽  
Raha Akhavan-Tabatabaei
Keyword(s):  
Climate Change ◽  
Natural Disasters ◽  
Markov Decision Process ◽  
Decision Process ◽  
Necessary Conditions ◽  
Decision Makers ◽  
Humanitarian Organizations ◽  
The World ◽  
Markov Decision ◽  
Unsatisfied Demand

Natural disasters represent a latent threat for every country in the world. Due to climate change and other factors, statistics show that they continue to be on the rise. This situation presents a challenge for the communities and the humanitarian organizations to be better prepared and react faster to natural disasters. In some countries, in-kind donations represent a high percentage of the supply for the operations, which presents additional challenges. This research proposes a Markov Decision Process (MDP) model to resemble operations in collection centers, where in-kind donations are received, sorted, packed, and sent to the affected areas. The decision addressed is when to send a shipment considering the uncertainty of the donations’ supply and the demand, as well as the logistics costs and the penalty of unsatisfied demand. As a result of the MDP a Monotone Optimal Non-Decreasing Policy (MONDP) is proposed, which provides valuable insights for decision-makers within this field. Moreover, the necessary conditions to prove the existence of such MONDP are presented.

The Political Economics of Population Growth: The Case of China

1971 ◽  
Vol 23 (2) ◽  
pp. 245-272 ◽  
Author(s):  
Pi-Chao Chen
Keyword(s):  
Economic Development ◽  
Quantitative Analysis ◽  
Population Growth ◽  
Historical Data ◽  
Historical Record ◽  
The Political ◽  
High Population Density ◽  
Rapid Population Growth ◽  
The World ◽  
Simon Kuznets

Some economists argue that high population density and rapid population growth are not in themselves impediments to economic development. On the basis of a quantitative analysis of historical data, Simon Kuznets, for instance, concludes that, historically, rates of economic development have not significantly correlated, either positively or negatively, with rates of population growth. Similarly, E. E. Hagen observes that “nowhere in the world has population growth induced by rising income been sufficient to halt the rise in income. … The historical record indicates that rise in income in these societies has failed to occur not because something thwarted it, but because no force has been present to cause income to rise.

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