scholarly journals MEASURABLE PERFORMANCE INDICATORS OF BUSINESS PROCESSES AND PERFORMANCE OF SLOVAK AND FOREIGN BUSINESSES

2017 ◽  
Vol 5 ◽  
pp. 138-143
Author(s):  
Katarína Gašová ◽  
Martina Kováčiková ◽  
Katarína Repková Štofková
Keyword(s):  
Business Process ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Evaluation Process ◽  
Analysis Measurement ◽  
Mapping Analysis ◽  
Management Application ◽  
And Performance

Business activities (managerial, administrative, commercial, manufacturing, etc.), which are focused on production or the services provision should be managed as a whole, containing the activities liable to certain logistic in their arrangement and interconnection. The business activities’ transformation on processes and management (identification, modelling, mapping, analysis, measurement and improvement) through the process management can be understood as a type of methodology suitable for the analysis, evaluation and improvement of key processes in the business.An aim of the application of business process management is to create a process model consisting of managerial, core, transparency supporting, measurable, and possible improvement processes. The principles of business process management application can lead to continuous improvement of business processes and to the position improvement of the business in a constantly evolving competitive environment. During the evaluation process, it is important to focus on one of the most important factors – the measurability of process performance

scholarly journals Business Process Management: A Comprehensive Survey

2013 ◽  
Vol 2013 ◽  
pp. 1-37 ◽  
Author(s):  
Wil M. P. van der Aalst
Keyword(s):  
Business Process ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
State Of The Art ◽  
Cost Savings ◽  
Process Models ◽  
Fundamental Process ◽  
Comprehensive Survey

Business Process Management (BPM) research resulted in a plethora of methods, techniques, and tools to support the design, enactment, management, and analysis of operational business processes. This survey aims to structure these results and provide an overview of the state-of-the-art in BPM. In BPM the concept of a process model is fundamental. Process models may be used to configure information systems, but may also be used to analyze, understand, and improve the processes they describe. Hence, the introduction of BPM technology has both managerial and technical ramifications and may enable significant productivity improvements, cost savings, and flow-time reductions. The practical relevance of BPM and rapid developments over the last decade justify a comprehensive survey.

scholarly journals Análisis de BPMN como herramienta integral para el Modelado de Procesos de Negocio [Analysis of BPMN as Integral Tool for Business Process Modeling]

2014 ◽  
Author(s):  
Juan Federico Gómez Estupiñán
Keyword(s):  
Business Process ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Necessary Condition ◽  
Business Process Model ◽  
Advantages And Disadvantages ◽  
El Sistema ◽  
Acquisition Management

Resumen El objetivo del artículo es caracterizar el estándar Business Process Model and Notation BPMN, como herramienta gráfica para el modelado de los procesos de negocio de una organización, y realizar un análisis crítico de las posibilidades que ofrece, identificando sus ventajas y desventajas para representar adecuadamente aspectos como actores, actividades, eventos, flujos de trabajo, controles y recursos entre otros. Para verificar la funcionalidad que ofrece BPMN, se usó como caso de estudio ‘Alquiler de Vehículos’, que incluye los procesos básicos de compra, gestión, alquiler y venta de vehículo. Se encontró que la versión BPMN 2.0, incluye un conjunto de prestaciones adicionales que permiten modelar en forma completa y precisa los procesos de negocio, condición necesaria para que a partir de estos modelos se pueda implementar correctamente el sistema de gestión de procesos de negocio, utilizando una herramienta válida para tal fin. Se concluye que BPMN es una herramienta sencilla, fácil de comprender, pero con una gran potencialidad para el modelado de procesos de cualquier tipo de organización. Palabras Clave: Business Process Management BPM, Business Process Model and Notation BPMN, Alquiler de Vehículos, Business Process Management Suite BPMS.   Abstract The aim of this paper is to describe the standard Business Process Model and Notation BPMN, graphic tool for modeling business processes of an organization, and critical analysis of the possibilities, identifying advantages and disadvantages to adequately represent aspects as actors, activities, events, workflows, controls and resources among others. To verify the functionality offered BPMN, is used as a case study ‘Rent a Car’, which includes the basic processes of acquisition, management, leasing and sale of vehicle. We found that this standard, particularly BPMN version 2.0, includes a set of additional features that allow you to model a complete and accurate business processes, necessary condition for that since these models are able to successfully implement the business process management system, using a valid tool for this purpose. We conclude that BPMN is a simple tool, easy to understand, but with a great potential for modeling processes of any type of organization. Keywords: Business Process Management BPM, Business Process Model and Notation BPMN, Rent a Car, Business Process Management Suite BPMS.

scholarly journals How high-tech entrepreneurs bricole the evolution of business process management for their activities

2015 ◽  
Vol 21 (1) ◽  
pp. 152-171 ◽  
Author(s):  
Severine LeLoarne ◽  
Adnane Maalaoui
Keyword(s):  
Business Process ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Radical Innovation ◽  
Incremental Innovation ◽  
High Tech ◽  
Critical Approach ◽  
Content Type

Purpose – The purpose of this paper is to focus on how entrepreneurs anticipate and change their company’s business process management after developing a radical innovation. The paper is based on a critical approach to business process modelling (BPM) that posits that – in spite of all the claims, guides and tools that companies employ to help them modelise their processes – business processes are developed and improved (or at least changed) by individuals who negotiate, anticipate and compromise to make these changes occur. Thus, BPM is more a matter of “bricolage” (Levi-Strauss) than an established and defined plan. Based on this position, the paper analyses how a business process model emerges in the early phases of a high-tech new venture when the entrepreneur lacks a valid template to form a conceptual representation of the firm’s business processes. Design/methodology/approach – The authors adopt a perspective based on the concept of bricolage. By analysing and comparing the discourse of 40 entrepreneurs – involved in an activity based on a radical innovation and 20 involved in an activity based on a more incremental concept – the authors are able to answer the two research questions. Findings – Entrepreneurs who develop a new activity based on any radical or incremental innovation generally base the BPM of their company and the evolution of this process on existing models. However, BPM generally differs based on the nature of the innovation. Thus, entrepreneurs who develop a new activity based on a radical innovation do not design a single BPM for their company but a portfolio of BPMs. The process by which such entrepreneurs develop such a portfolio is mainly conducted in a step-by-step and iterative approach that utilises “whatever is at hand” (Levi-Strauss, 1966). Originality/value – First, this study extends existing methods for and approaches to considering BPM. Second, this research partly answers the call for integration among different theoretical backgrounds and approaches that consider BPM.

scholarly journals Corporate efficiency improvement with business process automation

2018 ◽  
Vol 210 ◽  
pp. 02012
Author(s):  
Robert Waszkowski ◽  
Tadeusz Nowicki ◽  
Kazimierz Worwa
Keyword(s):  
Business Process ◽  
Protective Clothing ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Process Models ◽  
Efficiency Improvement ◽  
Process Automation

The paper outlines the concept for using the Business Process Management System (BPMS) to improve processes in a rental company. It also presents a case study of the implementation of the process approach in a medium-sized company dealing in the production, rental and service of work and protective clothing. The aim of the paper is to prepare reference business process models that allow you to measure and improve all the corporate activities. The process models were prepared in accordance with the BPMN (Business Process Model and Notation). The results of the conducted research prove that well designed business processes may not only be managed but also easily enhanced and automated in a way that allows organization to improve its performance in meaningful ways. The paper describes in detail - in subsequent chapters - sales, warehouse delivery, incoming correspondence handling, and cost accounting processes. In the last chapter the system architecture is presented. The proess models are prepared in an innovative way that allows easy process automation.

scholarly journals The Role of Industry 4.0 and BPMN in the Arise of Condition-Based and Predictive Maintenance: A Case Study in the Automotive Industry

2021 ◽  
Vol 11 (8) ◽  
pp. 3438
Author(s):  
Jorge Fernandes ◽  
João Reis ◽  
Nuno Melão ◽  
Leonor Teixeira ◽  
Marlene Amorim
Keyword(s):  
Business Process ◽  
Automotive Industry ◽  
Industry 4.0 ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Predictive Maintenance ◽  
The Evolution Of Industry

This article addresses the evolution of Industry 4.0 (I4.0) in the automotive industry, exploring its contribution to a shift in the maintenance paradigm. To this end, we firstly present the concepts of predictive maintenance (PdM), condition-based maintenance (CBM), and their applications to increase awareness of why and how these concepts are revolutionizing the automotive industry. Then, we introduce the business process management (BPM) and business process model and notation (BPMN) methodologies, as well as their relationship with maintenance. Finally, we present the case study of the Renault Cacia, which is developing and implementing the concepts mentioned above.

Benefits and Challenges for Business Process Management in the Cloud

2015 ◽  
Vol 5 (2) ◽  
pp. 80-104 ◽  
Author(s):  
Ute Riemann
Keyword(s):  
Cloud Computing ◽  
Business Process ◽  
Information Exchange ◽  
Business Process Management ◽  
Process Management ◽  
Business Models ◽  
Business Processes ◽  
Cloud Services ◽  
Cloud Infrastructure ◽  
Business Application

Business processes are not only variable they are as well dynamic. A key benefit of Business Process Management (BPM) is the ability to adjust business processes accordingly in response to changing market requirements. In parallel to BPM, enterprise cloud computing technology has emerged to provide a more cost effective solution to businesses and services while making use of inexpensive computing solutions, which combines pervasive, internet, and virtualization technologies (). Despite the slow start, the business benefits of cloud computing are as such that the transition of BPM to the cloud is now underway. Cloud services refer to the operation of a virtualized, automated, and service-oriented IT landscape allowing the flexible provision and usage-based invoicing of resources, services, and applications via a network or the internet. The generic term “X-as-a-Service” summarize the business models delivering almost everything as a service. BPM in the cloud is often regarded as a SaaS application. More recently, BPM is being regarded as a PaaS as it facilitates the creation and deployment of applications, in this case business process solutions. The PaaS landscape is the least developed of the four cloud based software delivery models previously discussed. PaaS vendors, such as IBM, Oracle, and Microsoft delivered an application platform with managed cloud infrastructure services however, more recently the PaaS market has begun to evolve to include other middleware capabilities including process management. BPM PaaS is the delivery of BPM technology as a service via a cloud service provider. For the classification as a PaaS a BPM suite requires the following capabilities: the architecture should be multi-tenant, hosting should be off premise and it should offer elasticity and metering by use capabilities. When we refer to BPM in the cloud, what we are really referring to is a combination of BPM PaaS and BPaaS (Business Process as a Service). Business Process as a Service (BPaaS) is a set of pre-defined business processes that allows the execution of customized business processes in the cloud. BPaaS is a complete pre-integrated BPM platform hosted in the cloud and delivered as a service, for the development and execution of general-purpose business process application. Although such a service harbors an economic potential there are remaining questions: Can an individual and company-specific business process supported by a standardized cloud solution, or should we protect process creativity and competitive differentiation by allowing the company to design the processes individually and solely support basic data flows and structures? Does it make sense to take a software solution “out of the box” that handles both data and process in a cloud environment, or would this hinder the creativity of business (process) development leading to a lower quality of processes and consequently to a decrease in the competitive positioning of a company? How to manage the inherent compliance and security topic. Within a completely integrated business application system, all required security aspects can be implemented as a safeguarding with just enough money. Within the cloud, however, advanced standards and identity prove is required to monitor and measure information exchange across the federation. Thereby there seems to be no need for developing new protocols, but a standardized way to collect and evaluate the collected information.

scholarly journals BPM and ECM: Similarities, differences, conceptual, and technological limits

2018 ◽  
Vol 30 (1) ◽  
pp. 95-105
Author(s):  
Marco Aurélio de Souza MENDES ◽  
Marcello Peixoto BAX
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Integrated Approach ◽  
Content Management ◽  
Enterprise Information ◽  
Technological Support ◽  
Enterprise Content Management ◽  
Unstructured Information

Abstract Enterprise information architectures still do not deliver all the value that comes from integrating structured and unstructured information. Enterprise Content Management and Business Process Management were developed as autonomous disciplines. Thus, Enterprise Content Management still occurs without formally considering the business processes that generate and manipulate content, while Business Process Management initiatives arise without a documented treatment of materials produced by the processes. The non-integrated approach to these disciplines collaborates to reduce the potential benefits expected in Organizational Change Management programs. In such context, the article discusses the interrelation between Business Process Management and Enterprise Content Management, approaching from a historical view of these disciplines, their conceptual limits, technological support, and dialogues that would benefit both initiatives. The paper contributes to clarify a question still vague in the field of Information Management, which is how to integrate Business Process Management and Enterprise Content Management treating structured and unstructured information in a unified manner. It discusses how to approach this issue in a broad scope of IM by combining the concepts of Enterprise Content Management and Business Process Management. Based on a literature review, the paper analyzes and synthesizes experiences in Enterprise Content Management and Business Process Management acquired in the context of a project carried out in a Power Sector Company. The article reveals problems in separating approaches to Enterprise Content Management and Business Process Management. It shows the importance of an effort for integration and presents three instruments that promote the linkage of the two initiatives, approximating process offices and analysts’ information.

A theory of contingent business process management

2019 ◽  
Vol 25 (6) ◽  
pp. 1291-1316 ◽  
Author(s):  
Sarah Zelt ◽  
Jan Recker ◽  
Theresa Schmiedel ◽  
Jan vom Brocke
Keyword(s):  
Information Processing ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Empirical Studies ◽  
Theory Development ◽  
Process Performance ◽  
Research Strategies ◽  
Content Type

Purpose Many researchers and practitioners suggest a contingent instead of a “one size fits all” approach in business process management (BPM). The purpose of this paper is to offer a contingency theory of BPM, which proposes contingency factors relevant to the successful management of business processes and that explains how and why these contingencies impact the relationships between process management and performance. Design/methodology/approach The authors develop the theory by drawing on organizational information processing theory (OIPT) and applying an information processing (IP) perspective to the process level. Findings The premise of the model is that the process management mechanisms such as documentation, standardization or monitoring must compensate for the uncertainty and equivocality of the nature of the process that has to be managed. In turn, managing through successful adaptation is a prerequisite for process performance. Research limitations/implications The theory provides a set of testable propositions that specify the relationship between process management mechanisms and process performance. The authors also discuss implications of the new theory for further theorizing and outline empirical research strategies that can be followed to enact, evaluate and extend the theory. Practical implications The theory developed in this paper allows an alternative way to describe organizational processes and supports the derivation of context-sensitive management approaches for process documentation, standardization, monitoring, execution and coordination. Originality/value The theoretical model is novel in that it provides a contextualized view on BPM that acknowledges different types of processes and suggests different mechanisms for managing these. The authors hope the paper serves as inspiration both for further theory development as well as to empirical studies that test, refute, support or otherwise augment the arguments.

Social business process management

2019 ◽  
Vol 26 (1) ◽  
pp. 191-211
Author(s):  
Patricia Bazan ◽  
Elsa Estevez
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
New Technologies ◽  
State Of The Art ◽  
Implicit Knowledge ◽  
Social Software ◽  
Social Business ◽  
Content Type

Purpose The purpose of this paper is to assess the state of the art of social business process management (Social BPM), explaining applied approaches, existing tools and challenges and to propose a research agenda for encouraging further development of the area. Design/methodology/approach The methodology comprises a qualitative analysis using secondary data. The approach relies on searches of scientific papers conducted in well-known databases, identifying research work related to Social BPM solutions and those contributing with social characteristics to BPM. Based on the identified papers, the authors selected the most relevant and the latest publications, and categorized their contributions and findings based on open and selective coding. In total, the analysis is based on 51 papers that were selected and analyzed in depth. Findings Main results show that there are several studies investigating modeling approaches for socializing process activities and for capturing implicit knowledge possessed and used by process actors, enabling to add some kind of flexibility to business processes. However, despite the proven interest in the area, there are not yet adequate tools providing effective solutions for Social BPM. Based on our findings, the authors propose a research agenda comprising three main lines: contributions of social software (SS) to Social BPM, Social BPM as a mechanism for adding flexibility to and for discovering new business processes and Social BPM for enhancing business processes with the use of new technologies. The authors also identify relevant problems for each line. Practical implications Some SS tools, like wikis, enable managing social aspects in executing business processes and can be used to coordinate simple business processes. Despite they are commonly used, they are not yet mature tools supporting Social BPM and more efficient tools are yet to appear. The lack of tools preclude organizations from benefitting from implicit knowledge owned by and shared among business process actors, which could contribute to better-informed decisions related to organizational processes. In addition, more research is needed for considering Social BPM as an approach for organizations to benefit from the adoption of new technologies in their business processes. Originality/value The paper assesses the state of the art in Social BPM, an incipient area in research and practice. The area can be defined as the intersection of two bigger areas highly relevant for organizations; on the one hand, the management and execution of business processes; and on the other hand, the use of social software, including social media tools, for leveraging on implicit knowledge shared by business process actors to improving efficiency of business processes.

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