scholarly journals MEASURING PERFORMANCE OF MIDDLE EAST AIRLINES – AHP APPROACH

2018 ◽  
Vol 10 (3) ◽  
Author(s):  
Predrag Miroslav Mimovic ◽  
Kristina Budim?evi? ◽  
Aleksandra Marciki?-Horvat
Keyword(s):  
Middle East ◽  
Service Quality ◽  
Airline Industry ◽  
Technological Progress ◽  
Consumer Preferences ◽  
Analytic Hierarchy ◽  
Ahp Model ◽  
The Past ◽  
Political Events ◽  
Hierarchy Process

Over the past decade, the airline industry has undergone a number of changes thanks to accelerated technological progress, changes in consumer preferences and turbulent political events. Bearing in mind the dynamic development of the airline industry, the concept of performance evaluation has been given increasing importance. Therefore, there is a need to further explore the defined terms and relations in order to properly respond to the changes that have occurred. Using the models of multi-criteria analysis, it is possible to perform a comprehensive assessment of an airline’s performance. Accordingly, the study used the Analytic Hierarchy Process (AHP) in order to evaluate the performance of three Middle East airlines, Emirates, Etihad and Qatar Airways, with the goal of improving the service quality and customer satisfaction. For the purpose of conducting a comprehensive analysis, besides the AHP model, statistical non-parametric tests were used as well, in order to examine the preference of tangible and intangible components of service quality.

scholarly journals Effectiveness Evaluation of “Five Chain” Integration of State Grid Corporation of China Based on TOPSIS Method

2021 ◽  
Vol 236 ◽  
pp. 04016
Author(s):  
Tang Guangrui ◽  
Zhang Yong ◽  
Chang Yan
Keyword(s):  
Value Chain ◽  
Capital Investment ◽  
Technological Progress ◽  
Power Grid ◽  
Evaluation Index System ◽  
Analytic Hierarchy ◽  
Strategic Objectives ◽  
Order Preference ◽  
Relationship Of ◽  
Hierarchy Process

Under the guidance of the new strategic objectives of the power grid company, it is necessary to inject innovative vitality into personnel training, capital investment, and technological progress in order to achieve the goal of increasing the value of power grid companies. This paper analyzes the coupling relationship of “innovation chain, talent chain, technology chain, capital chain and value chain”, and establishes the evaluation index system of “five chain” integration effectiveness. Then, the traditional Analytic Hierarchy Process (AHP) is improved, and the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) model is constructed. Finally, three provincial power grid companies are selected for example analysis, and the innovation effectiveness ranking of each company is obtained, which verifies the effectiveness of the model proposed in this paper.

scholarly journals A COMBINED FUZZY MCDM APPROACH FOR IDENTIFYING THE SUITABLE LANDS FOR URBAN DEVELOPMENT: AN EXAMPLE FROM BANDAR ABBAS, IRAN

2014 ◽  
pp. 11-27 ◽  
Author(s):  
Mohsen Dadras ◽  
Helmi Zulhaidi Mohd Shafri ◽  
Noordin Ahmad ◽  
Biswajeet Pradhan ◽  
Sahabeh Safarpour
Keyword(s):  
Urban Development ◽  
Iraq War ◽  
Fuzzy Ahp ◽  
Fuzzy Topsis ◽  
Analytic Hierarchy ◽  
The Past ◽  
Criteria Weights ◽  
Bandar Abbas ◽  
Hierarchy Process ◽  
The City

This study aims at identifying the suitable lands for urban development in Bandar Abbas city based on its real world use regarding specific criteria and sub-criteria. The city of Bandar Abbas is considered as the most important commercial and economic city of Iran. It is also considered as one of the major cities of Iran which has played a pivotal role in the country's development and progress in recent years especially after the end of Iran-Iraq war owing to its embracing the country's main commercial ports. This process has caused the immigration rate into the city to rise significantly over the past 20 years. Thus, the development of the city is meanwhile considered as a high priority. Bandar Abbas city does not have a rich capacity for growth and development due to its special geographical situation being located in coastal border. Among the limitations placed in the city's development way, natural limitations (heights and sea shore) in the northern and southern parts of the city and structural limitations (military centers) in the east and west sides of the city may be referred. Therefore, identifying the suitable lands for urban development within Bandar Abbas city limits is becoming an essential priority. Therefore, different quantitative and qualitative criteria have been studied in order to select and identify these lands. The structures of qualitative criteria for most parts involve ambiguities and vagueness. This leads us to use Fuzzy logic in this study as a natural method for determining the solutions for problems of Multi-criteria decision making (MCDM). In the current research, a combination of MCDM methods has been presented for analysis. To assignee weights of the criteria Fuzzy AHP (analytic hierarchy process) is used for land selection and Fuzzy TOPSIS (method for order priority by similarity to ideal solution) is utilized to choose the alternative that is the most appropriate through these criteria weights. The sensitivity analysis of the results is included in the research.

Investigating Undergraduates’ Perceptions on Employability Skills in the UAE: an Analytic hierarchy Process Model in Engineering and Business Students

2018 ◽  
Vol 7 (3.7) ◽  
pp. 138
Author(s):  
Ahmed Khamis AlKhemeiri ◽  
Khalizani Khalid
Keyword(s):  
Communication Skills ◽  
Process Model ◽  
Business Students ◽  
Private University ◽  
Abu Dhabi ◽  
Employability Skills ◽  
Analytic Hierarchy ◽  
Ahp Model ◽  
Credit Hours ◽  
Hierarchy Process

This study aims to provide a platform of undergraduates’ employability skills in non-Western context, specifically, in the UAE. Undergraduates who have completed 90 credit hours of the courses in bachelor studies from business and engineering colleges was randomly sampled in the biggest private university in Abu Dhabi. Questionnaires were distributed with an explanation of the purpose of the elements in the questionnaire to propose an AHP model for employability skills. Consistent with prior studies, communication skills, teamwork, problem solving, and technology was found to be significant and are considered as the upmost important employability skills for business and engineering undergraduates. The significant of the study is also discussed.   

An analytic hierarchy process for school quality and inspection

2016 ◽  
Vol 30 (3) ◽  
pp. 437-459 ◽  
Author(s):  
Amal Al Qubaisi ◽  
Masood Badri ◽  
Jihad Mohaidat ◽  
Hamad Al Dhaheri ◽  
Guang Yang ◽  
...  
Keyword(s):  
Analytic Hierarchy Process ◽  
School Quality ◽  
Distinct Advantage ◽  
School Inspection ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Ahp Model ◽  
Evaluation Measures ◽  
School Inspections ◽  
Hierarchy Process

Purpose – The purpose of this paper is to develop an analytic hierarchy planning-based framework to establish criteria weights and to develop a school performance system commonly called school inspections. Design/methodology/approach – The analytic hierarchy process (AHP) model uses pairwise comparisons and a measurement scale to generate the weights for the criteria. The validity of the approach is confirmed by comparing the outputs of school inspection and the outputs of the model in a sample of schools. Findings – The framework proposed enables school management to address several issues pertaining to its competitive advantage with other schools, the two most important being establishing its performance ranking in the marketplace and identifying the service elements that most require improvement. This study develops a cohesive approach to identify which quality attributes or dimensions require attention. Research limitations/implications – For school inspections, the data collection and computational problems would increase with the increase in the number of criteria and sub-criteria, as well as the number of schools considered in the selection. Although the range of reported AHP applications is extensive in many disciplines, examples in school quality and inspection remain still rare; as a result, this study could not compare its results with other AHP applications in school inspection or assessment. Practical implications – The AHP method has the distinct advantage that it decomposes a decision problem into its constituent parts and builds hierarchies of criteria. AHP enables assessors to capture both subjective and objective evaluation measures of school quality. By providing a useful mechanism for assessing the consistency of the evaluation measures and alternatives, the AHP reduces bias in decision making. Social implications – The AHP model also provides a more systematic evaluation of a given school’s qualitative performance criteria. The proposed AHP model is attractive to assessors and decision makers because its pairwise comparison procedure enables them to offer a relative (rather than absolute) individual criterion assessment on those qualitative factors. Originality/value – The AHP model could become a sustainable component of overall school system quality improvement by maturing over time. The AHP annual scores could be used as realistic and measureable gauges for measuring school improvement.

scholarly journals Urban tourist motivations: why visit Ljubljana?

2017 ◽  
Vol 3 (4) ◽  
pp. 382-398 ◽  
Author(s):  
Sanja Bozic ◽  
James Kennell ◽  
Miroslav D. Vujicic ◽  
Tamara Jovanovic
Keyword(s):  
Capital City ◽  
Structured Interviews ◽  
Pull Factors ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Ahp Model ◽  
Pull Factor ◽  
New Perspective ◽  
Hierarchy Process

Purpose The purpose of this paper is to develop a new perspective on urban tourist motivations by applying the analytic hierarchy process (AHP) model to help to understand how tourists make decisions about which destinations to visit. Design/methodology/approach This study was based on 30 one-hour-long structured interviews with visitors to Ljubljana, the capital city of Slovenia. Respondents were asked to express their preferences between different pull-factor motives for their visit, using Saaty’s scale, and further qualitative data were collected to examine these preferences in more depth. Findings The results of this study indicate that the most relevant criteria and thus predominant factors in motivation for visits to Ljubljana are the Cultural and Nightlife pull factors, while religious and business motives are the lowest ranked factors. The paper argues that the results show the value of applying the AHP model to understand the role of pull factors in urban tourism destination choice. Research limitations/implications As a single-destination case study, it is important that the findings of this research are evaluated against similar studies in other cities. A limitation of this research is the fact that sub motives within major groups of pull-factor motives have not been explored in this study and this should be the subject of future, more detailed research. Originality/value This research shows the value of applying an under-used methodology to understand urban tourist motivations and knowledge gained through applying this method will be of value to destination marketing organisations as well as to researchers conducting future studies.

Application of Fuzzy AHP to the Comparison and Selection of Cement Concrete Pavement Overlaying Schemes

2011 ◽  
Vol 243-249 ◽  
pp. 4302-4306
Author(s):  
Ji Feng Liang ◽  
Xie Dong Zhang ◽  
Lei Wu
Keyword(s):  
Analytic Hierarchy Process ◽  
Fuzzy Ahp ◽  
Comprehensive Analysis ◽  
Concrete Pavement ◽  
Cement Concrete ◽  
Analytic Hierarchy ◽  
Ahp Model ◽  
Cement Concrete Pavement ◽  
Hierarchy Process ◽  
Selection Of

Based on a comprehensive analysis of the influencing factors and special features of cement concrete pavement overlaying technology, a fuzzy analytic hierarchy process (AHP) model is constructed for the comparison and selection of overlaying schemes. At first, the numerical weight for each criterion of the hierarchy is derived and tested. Then the feature matrices of all the schemes are constructed based on experts’ evaluation. The optimal scheme is chosen according to the numerical priorities of each scheme yielded by fuzzy calculation.

Promoting ILL/DD within the Jiangsu Academic Library & Information System in China by small consortia

2015 ◽  
Vol 43 (4) ◽  
pp. 182-188 ◽  
Author(s):  
Qingkui Xi ◽  
Qian Zhang ◽  
Feng Ni ◽  
Guiting Cha ◽  
Ping Bao
Keyword(s):  
Information System ◽  
Service Quality ◽  
Resource Sharing ◽  
Academic Library ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Document Delivery ◽  
Work Effectiveness ◽  
Hierarchy Process

Purpose – This paper aims to describe and analyse the interlibrary loan and document delivery (ILL/DD) in university libraries in Jiangsu Province, China, and to evaluate the service quality of one library as an example of how to improve. Design/methodology/approach – This paper first describes the ILL/DD of the Jiangsu Academic Library & Information System (JALIS). It then provides an analysis of the problems in JALIS ILL/DD and gives some suggestions for improvement. Finally, it evaluates the service quality of one library’s ILL/DD based on the analytic hierarchy process (AHP). Findings – It is found that JALIS ILL/DD can be done better via small consortia and discipline centres, and that AHP can be used to evaluate the service quality of a library’s ILL/DD. Social implications – More patrons can access better service, and the work effectiveness of librarians can be improved. Originality/value – This paper is helpful to librarians interested in ILL/DD or resource sharing in China.

Evaluation of retail service quality using analytic hierarchy process

2014 ◽  
Vol 42 (6) ◽  
pp. 521-541 ◽  
Author(s):  
Madhurima Deb ◽  
Ewuuk Lomo-David
Keyword(s):  
Service Quality ◽  
Analytic Hierarchy Process ◽  
Action Plan ◽  
Sustainable Competitive Advantage ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Customer Preference ◽  
Retail Service ◽  
Retail Service Quality ◽  
Hierarchy Process

Purpose – The deployment of analytic hierarchy process (AHP) to help the retail industry to recognize which retail service quality (RSQ) dimensions require attention to create a sustainable competitive advantage. The purpose of this paper is to use a comparative evaluation model to compare retail stores (supermarkets) across several RSQ dimensions, validated and tested RSQ model in the context of Indian supermarkets and explore the existence of RSQ gap by studying the difference between customers’ perception and expectations. Design/methodology/approach – This study deploys AHP in which the decision problem is broken down into hierarchy; thus customer preference involves the structuring of a hierarchy in terms of the overall objective, the selection criteria and the decision alternatives. AHP technique allows pairwise comparisons to be made among the alternatives with respect to the service dimensions. Findings – This study validated the formal RSQ scale developed by Dabholkar et al., (1996) by a modification that led to making it more suitable to the Indian context. Research limitations/implications – This research does not provide guidance on different course of action to be taken. Though this study identifies which service dimensions require improvement, it does not provide guidance on an appropriate action plan to address deficiencies. Practical implications – Prospective and existing retailers can use this instrument effectively to measure the quality of their services as perceived by customers in comparison to their competition. This work will not only help the supermarkets to improve their competitive positioning in the marketplace but will help them to identify areas of services needing improvement on priority basis. Originality/value – Application of AHP to determine the best customer preference is the first ever done in RSQ studies. It does open up another dimension for further studies.

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