scholarly journals Application of Analytical Hierarchy Process (AHP) Model to Determine Patients Perception Towards Service Quality of Public Hospitals in Nigeria

2014 ◽  
Author(s):  
Emmanuel Olateju Oyatoye ◽  
Bilqis Bolanle Amole ◽  
Sulaimon Olanrewaju Adebiyi
Keyword(s):  
Service Quality ◽  
Analytical Hierarchy Process ◽  
Public Hospitals ◽  
Ahp Model ◽  
Hierarchy Process

Evaluating and prioritizing hospital service quality

2019 ◽  
Vol 32 (2) ◽  
pp. 332-346 ◽  
Author(s):  
Ahmad Torkzad ◽  
Mohammad Ali Beheshtinia
Keyword(s):  
Service Quality ◽  
Analytical Hierarchy Process ◽  
Hybrid Methods ◽  
Public Hospitals ◽  
Digital Logic ◽  
Ideal Solution ◽  
Hospital Service ◽  
Content Type ◽  
Copeland Method ◽  
Hierarchy Process

Purpose Hospital evaluations create competition between healthcare providers. In this study, a multi criteria decision-making (MCDM) method is used to evaluate criteria that affect hospital service quality. The paper aims to discuss these issues. Design/methodology/approach Criteria affecting hospital service quality are identified. Four Iranian public hospitals are evaluated using these criteria. Four hybrid methods, including modified digital logic–technique for order of preference by similarity to an ideal solution, analytical hierarchy process–technique for order of preference by similarity to an ideal solution, analytical hierarchy process–elimination and choice expressing reality and modified digital logic–elimination and choice expressing reality are used to evaluate hospital service quality. Results are aggregated using the Copeland method and final ranks are determined. Findings The four main criteria for evaluating hospital service quality are: environment; responsiveness; equipment and facilities; and professional capability. Results suggest that professional capability is the most important criterion. The Copeland method, used to integrate four MCDM hybrid methods, provides the final hospital ranks. Practical implications The criteria the authors identified and their weight help hospital managers to achieve comprehensive organizational growth and more efficient resource usage. Moreover, the decision matrix helps managers to identify their strengths and weaknesses. Originality/value New and comprehensive criteria are proposed for hospital quality assessments. Moreover, a new hybrid MCDM approach is used to achieve final hospital rankings.

scholarly journals Fuzzy Analytical Hierarchy Process Method to Determine the Quality of Gemstones

2018 ◽  
Vol 2018 ◽  
pp. 1-6 ◽  
Author(s):  
Mochammad Sobandi Dwi Putra ◽  
Septi Andryana ◽  
Fauziah ◽  
Aris Gunaryati
Keyword(s):  
Decision Making ◽  
Analytical Hierarchy Process ◽  
Fuzzy Analytical Hierarchy Process ◽  
Ahp Method ◽  
Ahp Model ◽  
Decision Making System ◽  
Hierarchy Process ◽  
Selection Of ◽  
Process Method

The selection of quality gemstones requires a special ability to select and assess the quality of gemstones to be traded. The diversity of types of gemstones and consumers becomes an obstacle in itself when the knowledge and ability of individuals to analyze the quality of gemstones is minimal. The decision-making method used is Fuzzy Analytical Hierarchy Process (F-AHP) method which is widely used in various sectors. F-AHP is easy to adapt to many decision issues; the research proposes a decision-making system using the F-AHP algorithm to analyze the quality of gemstones. The results obtained with the use of F-AHP model in the selection of quality gemstones show the highest quality of gemstones of all stones compared, Rubi 1, with a weight value of 0.152942.

scholarly journals Improvement Priorities: Public Hospital Service Quality

2018 ◽  
Vol 248 ◽  
pp. 03007
Author(s):  
M. Dachyar ◽  
Farizal ◽  
Alicia Ti
Keyword(s):  
Service Quality ◽  
Analytical Hierarchy Process ◽  
Public Hospital ◽  
Public Hospitals ◽  
Hospital Services ◽  
Patients Satisfaction ◽  
Quality Dimension ◽  
Expectation Gap ◽  
Patient’S Perception ◽  
Hierarchy Process

Patients’ satisfaction in public hospitals in Jakarta is decreased due to the increase participant of outpatients using national health insurance. One of the principle influenced satisfaction is services. The purpose of this research is to get priority improvement of service quality dimension. ServQual method is used to obtain the patient’s perception and expectation gap on hospital services. Analytical Hierarchy Process (AHP) is used to obtain the dimension importance weight. Five experts were involved on choosing the appropriate service dimension. Questionnaires were given to 400 patients. Results showed that the largest gap on overall services dimension and sub-dimension are cleanliness, comfort of check room and bathroom. The weight of importance is included, results show the priority improvement of trust dimension and sub-dimension doctor is checking the patient’s condition correctly.

POTENSI PENGEMBANGAN SADE SEBAGAI DESA WISATA LOMBOK

2016 ◽  
Vol 20 (2) ◽  
pp. 69-82
Author(s):  
W. Suprihatin ◽  
H. Hailuddin
Keyword(s):  
Analytical Hierarchy Process ◽  
Environmental Aspect ◽  
Priority Level ◽  
Highest Weight ◽  
Local Tradition ◽  
Tourist Village ◽  
Hierarchy Process ◽  
Initial Pattern

The background of the problems in this study is the decreasing quality of Sade hamlet amid rising tourist arrivals. From the environmental aspect, the conditions of the hamlet began to decline, in which the initial pattern of Sade has started a lot of changes towards the deficient and began to leave the local tradition. One effort to improve the condition of Sade hamlet in social, cultural and the environmental aspect is through the formulation of a sustainable structuring, the presence and identity maintaining and making a sustainable Tourism Village. Through analysis of AHP (Analytical Hierarchy Process) by collecting the perceptions of some experts through interviews and questionnaires, obtained by weighting the priority of the experts, namely the preservation of culture as an element of priority-level goals to be achieved in the development of Sade Hamlet as a tourist village at 0,476. While the determination of the level of the main criteria in the achievement of these objectives is the highest weight while maintaining a typical village environment at 0.319. Priority strategies that get the highest weight of the experts is that Sade Hamlet Revitalization with a priority weighting of 0.583. The second priority is the relocation of Hamlet at 0.235. Lowest weighting or last priority is Replication Sade Hamlet at 0.182.

IMPROVING THE SERVICE QUALITY OF HEALTHCARE IN GHANA: The Role of Locum Nursing

2013 ◽  
Vol 03 (12) ◽  
pp. 01-14
Author(s):  
Keelson, Solomon A. ◽  
Ann Dodor
Keyword(s):  
Service Quality ◽  
Healthcare Delivery ◽  
Sampling Technique ◽  
Research Problem ◽  
Quality Of Healthcare ◽  
Public Hospitals ◽  
Nurse Shortage ◽  
Quality Healthcare ◽  
Hospital Administrators

The study was purposed to consider how encouraging use of locum nursing could aid in managing nurse shortage in the country and consequently improve the service quality of healthcare in Ghana. To be able to address the research problem and achieve the objectives, thirty public hospitals and thirty private hospitals were selected from the three major cities in Ghana to provide data for the study. Also, 250 locum nurses were sampled for information. Nursing Supervisors or Hospital Administrators from the selected hospitals were use as informant for the study. The paper adopted a survey approach, where incidental sampling technique was used to select the hospitals, and the snowball together with incidental sampling methods were used for selecting locum nurses for the study. Mean and standard deviation were the data analysis method used. The findings confirmed that locum practice in Ghana is relatively low. Similarly, the paper also suggested that locum contribute to addressing the issue of nurse shortage in Ghana. At the same time locum nursing was found to contribute to quality healthcare delivery in the country. Appropriate policy directions were recommended.

scholarly journals PENILAIAN KEPUASAN PELANGGAN TERHADAP KUALITAS LAYANAN X DENGAN METODE SERVQUAL DAN ANALYTICAL HIERARCHY PROCESS (AHP)

2020 ◽  
Vol 2 (3) ◽  
pp. 202-208
Author(s):  
Amanda Eka Ratna Putri ◽  
Wahyudi Harianto ◽  
Abdul Aziz
Keyword(s):  
Service Quality ◽  
Analytical Hierarchy Process ◽  
Hierarchy Process

Penelitian ini bertujuan untuk mengetahui tingkat kepuasan pelanggan terhadap kualitas layanan serta memberikan urutan usulan perbaikan kualitas layanan X untuk memenuhi kualitas layanan X. Metode yang digunakan pada penelitian ini yaitu servqual (service quality) dan analytical hierarchy process (AHP). Dari hasil penelitian ini diketahui tingkat kepuasan pelanggan terhadap kualitas layanan X sudah puas dimata pelanggan dilihat dari nilai kepuasan pelanggan sebesar 4,025 artinya pelanggan sudah puas dengan pelayanan saat ini. Namun, masih terdapat kesenjangan sebesar -0,046. Atribut yang diusulkan untuk prioritas perbaikan yaitu terdapat pada atribut X2.1, X1.1, X4.3, X3.2, X3.1, X5.3 dan X5.2. Berdasarkan penilaian, 7 atribut tersebut memiliki nilai servqual terbobot lebih kecil dari nilai rata – rata servqual terbobot yaitu -0,0054.

scholarly journals KONDISI DAN PRIORITAS UNTUK MENGENDALIKAN PEMANFAATAN IKAN NAPOLEON (Cheilinus undulatus, RÜPPELL, 1835) DI KABUPATEN RAJA AMPAT

2018 ◽  
Vol 23 (3) ◽  
pp. 181
Author(s):  
Hendrik Sombo ◽  
Mohammad Mukhlis Kamal ◽  
Yusli Wardiatno
Keyword(s):  
Analytical Hierarchy Process ◽  
Management Decisions ◽  
Ahp Model ◽  
Fish Resources ◽  
Resource Sustainability ◽  
Live Fish ◽  
Priority Order ◽  
Control And Management ◽  
Hierarchy Process

Hasil survei potensi yang dilakukan IUCN dan LPSPL Sorong menunjukkan nilai kelimpahan ikan napoleon (Cheilinus undulatus) di Kabupaten Raja Ampat termasuk dalam kategori rendah. Walaupun demikian, nelayan tetap menginginkan ada kuota untuk pemanfaatannya karena merupakan salah satu sumber mata pencaharian utama. Aktivitas pemanfaatan harus disertai dengan upaya pengendalian untuk menjaga kelestarian sumberdaya. Penerapan upaya fishing control dan manajemen kebijakan belum dilakukan secara optimal, sehingga diperlukan penetapan berdasarkan skala prioritas. Tujuan penelitian ini adalah untuk mengidentifikasi kondisi pemanfaatan dan menentukan skala prioritas upaya untuk mengendalikan pemanfaatan ikan napoleon di Kabupaten Raja Ampat. Penentuan skala prioritas dianalisis dengan model Analytical Hierarchy Process (AHP) dengan melibatkan pakar di bidang konservasi dalam penilaian. Berdasarkan hasil identifikasi, kondisi pemanfaatan ikan napoleon di Kabupaten Raja Ampat dilakukan belum sesuai dengan ketentuan regulasi yang telah ditetapkan. Hasil penilaian dengan model AHP menunjukkan bahwa kriteria yang paling penting untuk mengendalikan pemanfaatan ikan napoleon adalah sumberdaya ikan lestari, dan urutan prioritas alternatif adalah sosialisasi kepada nelayan/pengusaha (bobot 0,2935), pengawasan (bobot 0,2715), survei kelimpahan secara berkala (bobot 0,2181) dan penerapan lalu lintas perdagangan melalui bandara (bobot 0,2169).The results of potential survey by IUCN and LPSPL Sorong showed the abundance value of napoleon fish (Cheilinus undulatus) in Raja Ampat Regency was low category. Nonetheless, the fisher quota for its utilization because it is one of the main sources of livelihood. The utilization activities should be followed by control of effort to maintain resource sustainability. Implementation of fishing control and management decisions has not been done optimally, therefore it need to be set based on priority scale. The purpose of this study were to identify conditions of utilization and to determine the priority scale to control utilization of napoleon wrasse fishery in Raja Ampat Regency. Determination of priority scale were analyzed with Analytical Hierarchy Process (AHP) model by involving experts in the field of conservation in the assessment. Based on the results of identification, the condition of the utilization of napoleon fish in Raja Ampat Regency was not with the regulation. The results of the assessment with AHP model showed that the most important criteria to control utilization of napoleon wrasse fishery is sustainable fish resources, and alternatives priority order are socialization/awareness program to fishers/live fish buyer (value 0.2935), surveillance (value 0.2715), periodic density surveys (value 0.2181) and implementation of trade air-only (value 0.2169).

scholarly journals Application of Analytical Hierarchy Process in Teaching Quality Analysis of English Writing

2020 ◽  
Vol 15 (14) ◽  
pp. 137
Author(s):  
Xiaoqin Zhang ◽  
Shengxin Wang ◽  
Yanling Cao ◽  
Guangqi Chen
Keyword(s):  
Analytical Hierarchy Process ◽  
Evaluation System ◽  
Evaluation Method ◽  
Evaluation Model ◽  
Teaching Quality ◽  
Quality Analysis ◽  
English Writing ◽  
Evaluation Systems ◽  
Hierarchy Process

There are two major problems in the evaluation of the teaching quality of English writing: the weak logic of the evaluation system and the low reliability of the evaluation model. To solve the problems, this paper put forward an evaluation method for the teaching quality of English writing based on the analytical hierarchy process (AHP). Firstly, the authors reviewed the current evaluation methods for the teaching quality of English writing. Next, hierarchical evaluation systems were established for the teaching quality of English writing from the perspectives of teachers and students, respectively. After that, the AHP method and the grey theory were introduced to set up an evaluation model for the teaching quality of English writing. Finally, several strategies were presented to improve the teaching quality of English writing. The proposed evaluation systems and model enriched the theories on teaching quality evaluation of English writing, and promoted the teaching quality of English writing.

scholarly journals Studi Analisis dan Perancangan Sistem E-Innovation dengan Menggunakan Voting dan Analytical Hierarchy Process untuk Menampung Ide Inovasi di Dinas Perdagangan dan Perindustrian Kota Surabaya

2016 ◽  
Vol 3 (3) ◽  
pp. 370-379
Author(s):  
Adhika Dwi Pramudita ◽  
Rinabi Tanamal
Keyword(s):  
Analytical Hierarchy Process ◽  
Hierarchy Process

The problem is how to design and make E-Innovation technology prototype using Analytical Hierarchy Process. The purpose of this project is designing and making the E-Innovation prototype which gives solution to increase quantity and quality of Innovation ideas at Dinas Perdagangan dan Perindustrian Kota Surabaya. The Methods used to design and making the E-Innovation prototype are interview, observation, and experiment. The goal is to increase quantity and quality of Innovation ideas at Dinas Perdagangan dan Perindustrian Kota Surabaya. Keywords: Dinas Perdagangan dan Perindustrian Kota Surabaya, Innovation, E-Innovation, Analytical Hierarchy Process.

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