scholarly journals Evaluating Higher Education Institutions through Agency and Resources-Capabilities Theories. A Model for Measuring the Perceived Quality of Service

2016 ◽  
Vol 7 (4) ◽  
pp. 1126-1153
Author(s):  
José G. Vargas-Hernández ◽  
Mtra. Salustia Teresa Cano Ibarra
Keyword(s):  
Higher Education ◽  
Quality Of Service ◽  
Higher Education Institutions ◽  
Perceived Quality

scholarly journals Pengaruh Kemampuan dan Motivasi Dosen Terhadap Kualitas Layanan kepada Mahasiswa STAI Darul Ulum Bayuwangi

2017 ◽  
Vol 13 (2) ◽  
pp. 89
Author(s):  
Supriyanto Supriyanto
Keyword(s):  
Higher Education ◽  
Quality Of Service ◽  
Data Collection ◽  
Higher Education Institutions ◽  
Quality Of Services ◽  
Teaching Motivation ◽  
Quantitative Design ◽  
Research Show

One of the efforts to make our higher education institutions to be in the same level with those of other nations is by improving the quality of the lecturers and their service to students. The research was conducted at the STAI Darul Ulum Banyuwangi, with a population of 132 people and 64 people of sample. The method of data collection is by using questionnaires and the method of data analysis is by using the analysis of double regression predictors. The results of this research show that: firstly, the lecturers’ abilities significantly influence the quality of services to students. Secondly, the lecturers’ teaching motivation also significantly influence the quality of services tostudents. Thirdly, the lecturers’ abilities are related to their teaching motivations. Finally the lecturers’ abilities and the teaching motivation simultaneously influence the quality of service to students. Keywords: quantitative design, ability, motivation, and service. Salah satu usaha untuk menjadikan pendidikan tinggi kita sejajar dengan bangsa lain, diperlukan perbaikan terutama pada perbaikan mutu dosen dan kualitas layanan kepada mahasiswa. Penelitian ini dilakukan di STAI Darul Ulum Banyuwangi, dengan populasi 132 orang dan sampel 64 orang. Metode pengumpulan data menggunakan metode angket dan analisis data menggunakan analisis regresi ganda dua predictor. Hasil penelitian ini menunjukan bahwa; pertama, kemampuan dosen berpengaruh secara signifikan terhadap kualitas layanan kepadamahasiswa;kedua,motivasimengajardosenberpengaruh secara signifikan terhadap kualitas layanan kepada mahasiswa; ketiga, kemampuan dosen berhubungan dengan motivasi mengajar; dan keempat, kemampuan dan motivasi mengajar dosen secara simultan berpengaruh signifikan terhadap kualitas layanan kepada mahasiswa. Kata Kunci: kuantitatif design, kemampuan, motivasi, layanan.

scholarly journals METRICAL CHARACTERISTICS OF THE QUESTIONNAIRE APPLIED TO THE QUALITY ASSESSMENT OF THE SERVICES OF HIGHER EDUCATION IN THE REPUBLIC OF SRPSKA / METRIJSKE KARAKTERISTIKE UPITNIKA PRIMIJENJENOG U PROCJENI KVALITETA USLUGA VISOKOŠKOLSKIH INSTITUCIJA U REPUBLICI SRPSKOJ

2020 ◽  
Vol 18 (2) ◽  
Author(s):  
Velibor Srdić ◽  
Milan Nešić ◽  
Sanel Jakupović
Keyword(s):  
Higher Education ◽  
Quality Of Service ◽  
Student Perceptions ◽  
Higher Education Institutions ◽  
Ordinal Scale ◽  
Cronbach’S Alpha ◽  
Cronbach's Alpha ◽  
Banja Luka ◽  
Republika Srpska

In order to validate the research instrument used to identify student perceptions of the quality of service provided by higher education institutions in the Republika Srpska-(Pan-European Apeiron University in Banja Luka, University of Banja Luka, University of East Sarajevo, Prijedor College of Medicine and University of Business Studies Banja Luka) (within a broader empirical study), its metric characteristics were determined. In our study, respondents expressed their estimation by choosing one of the positions on a five-point Likert scale. The numerical values of the ordinal scale arranged in this way corresponded to the intensity of the assessment of thirty service indicators, namely: 1 (much less than my expectations); 2 (less than my expectations); 3 (according to my expectations); 4 (more than my expectations); 5 (significantly more than my expectations). The value evaluation of the response is interpreted in accordance with the rule: (a) the perception of the quality of service “as expected” (if the scalar average is close to the quantitative value of three), (b) the perception of the quality of the service “below expectations” (when the scalar average is well below quantitative values of three), (c) perception of service quality “above expectations” (if it is a scalar average well above quantitative value of three) (Klarić & Kulišan, 2011). Also, in order to rank the importance of indicators, in manifest space, values of scalar averages (Mean) are used in interpretation (Nešić et al., 2017).The questionnaire, based on the HEDUQUAL scale, was tested using two procedures: (1) factor analysis (Principal Components Analysis, Direct Oblimin) and (2) Scale Reliability Analysis - based on Cronbach’s alpha coefficient). The sample of respondents consisted of a population of students attending one of the higher education institutions in the Republika Srpska, a total of 863 students (M = 265; F = 598) with an average age of 21.5 years. The results obtained confirm the good metric of the scale, both in terms of validity (KMO = 0.972; Bartlett’s Test of Sphericity = 14292.613; Sig. = 0.000) and in the context of its reliability (Cronbach’s Alpha = 0.966). All statistical inferences were conducted at a significance level of 0.05 (Sig. <, 05). The good metric characteristics of the instrument defined the quality basis for further analytical observations of the study results.Based on good metric characteristics obtained in this part of the study (whose task was to validate the survey questionnaire), it is reasonable to expect that, in continuing the analytical examination of the empirical results of the study, the research conclusions can be reasonably based on accurate and academically correct statistical background. Which is a prerequisite for the correct dissemination of the information obtained and, accordingly, a scientifically correct interpretation of the overall results of the study.

Analysis of Quality of Services in Higher Education Institutions

2020 ◽  
pp. 349-365
Author(s):  
Ivana Jošanov-Vrgović ◽  
Ana Jovičić Vuković ◽  
Nataša Papić-Blagojević ◽  
Dragana Bolesnikov
Keyword(s):  
Higher Education ◽  
Higher Education Institutions ◽  
Perceived Quality ◽  
Competitive Environment ◽  
Quality Of Services ◽  
High Quality ◽  
Main Factors ◽  
The Difference ◽  
To Receive

An overview of domestic and foreign literature shows that the concept of quality of services at higher education institutions (HEIs) is the focus. Quality of service is one of the main factors of competitive advantage. Perceived quality of services in HEIs can be defined as the difference between what students expect to receive and their perceptions of what they really get. If HEIs get acquainted with students' expectations, they will have the opportunity to adjust their behavior to what is expected of them, and thus to positively influence on the students' perceived quality of services. Globalization has created a more competitive environment and opened market for HEIs. It affected on ensuring high quality in HEIs. The quality of HEIs is of key importance for a society because the students, employers, and society have the benefits of it, and quality education contributes to economic development of the country.

scholarly journals Proposing a New Model for Quality of Service Acceptance

2019 ◽  
Vol 8 (2) ◽  
pp. 1995-1999
Keyword(s):  
Higher Education ◽  
Quality Of Service ◽  
Higher Education Institutions ◽  
Cloud Service ◽  
Integrated Model ◽  
Decision Makers ◽  
Not Given ◽  
New Model ◽  
The Core

Quality of service (QoS) has been proofed to be a great significance effect in the utilization of cloud service in higher education institutions (HEI’s), due to having many aspects determine the acceptance level of QoS while providing cloud service, QoS acceptance not given sufficient attention from HEIs and decision-makers. In this research, previous QoS studies are review in this field to identify QoS acceptance variables by review studies for the last 5 years. Thus, with the aim to discover QoS aspects this research intends to develop an integrated model to understand these variables and relationship between QoS acceptance variables, which must be efficiently studied. Hence, the integrated model between TOE (Technological, Organizational, and environmental) and HOT (Human, Organizational, and Technological) theory is presented in this research to be the core contribution. The integrated model helps HEIs to evaluate and explore QoS aspects to increase utilizing of cloud service, improving HEIs efficiency, and help decision-makers to facilitate the acceptance of QoS in HEIs

PROFESSIONAL TRAINING OF ELECTRONICS ENGINEERS: APPLYING US EXPERICENCE TO UKRAINAN HIGHER EDUCATION INSTITUTIONS

2020 ◽  
pp. 80-85
Author(s):  
Olha Pavlenko
Keyword(s):  
Higher Education ◽  
Education Research ◽  
Best Practices ◽  
Cost Reduction ◽  
Professional Training ◽  
Higher Education Institutions ◽  
Academic Staff ◽  
Research And Innovation ◽  
Current State

The article discusses the current state of professional training of engineers, in particular, electronics engineers in Ukrainian higher education institutions (HEIs) and explores best practices from US HEIs. The research outlines the features of professional training of electronics engineers and recent changes in Ukrainian HEIs. Such challenges for Ukrainian HEIs as lack of collaboration between higher education and science with industry, R&D cost reduction for HEIs, and downsizing the research and academic staff, the disparity between the available quality of human capital training and the demanded are addressed. The study attempts to identify successful practices of US HEIs professional training of engineers in order to suggest potential improvements in education, research, and innovation for training electronics engineers in Ukraine.

ENHANCING THE QUALITY OF TEACHING AT HIGHER EDUCATION INSTITUTIONS IN MALAYSIA THROUGH THE USE OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)

2012 ◽  
Vol 02 (04) ◽  
pp. 20-25
Author(s):  
Anantha Raj A. Arokiasamy
Keyword(s):  
Higher Education ◽  
Information And Communication Technologies ◽  
Higher Education Institutions ◽  
Communication Technologies ◽  
Education Students ◽  
Information And Communication ◽  
Geographically Distributed ◽  
Breaking Time

The purpose of this paper is to analyze the integration of Information and Communication Technologies (ICT) in higher education for imparting easily accessible, affordable and quality higher education leading to the uplift of Malaysia. The focus of the paper is on the benefits that ICT integration in education can provide, right from breaking time and distance barriers to facilitating collaboration and knowledge sharing among geographically distributed students. ICT increases the flexibility of delivery of education so that learners can access knowledge anytime and anywhere. It can influence the way students are taught and how they learn as now the processes are learner driven and not by teachers. This in turn would better prepare the learners for lifelong learning as well as to contribute to the industry. We will also analyze if ICT does indeed improve or hinder the quality of learning among higher education students. This paper reports on the changing trends in use of ICTs for instruction in higher education institutions (HEIs) and discusses a mini-case study of how ICTs are being used by lecturers in one university in Malaysia.

Students’ satisfaction with hostel accommodations in higher education institutions

2017 ◽  
Vol 15 (5) ◽  
pp. 652-666 ◽  
Author(s):  
Ayodeji Emmanuel Oke ◽  
Clinton Ohis Aigbavboa ◽  
Marcia M. Raphiri
Keyword(s):  
Higher Education ◽  
Ethnic Groups ◽  
Higher Education Institutions ◽  
Item Score ◽  
Content Type ◽  
Significant Difference ◽  
The Difference ◽  
Higher Institutions ◽  
Students Satisfaction

Purpose There are several types of accommodation available to students of higher education institutions, and it is the responsibility of the institutions to focus on factors that can attract and retain students to their residences. This study aims to investigate satisfaction of higher institutions students with on-campus accommodation with an emphasis on the ethnicity of the students. Design/methodology/approach Using convenience sampling method, questionnaires were administered to students of selected residences in the study area. Mean item score was used to rank identified factors, whereas mean gap and Kruskal–Wallis K-test were adopted to examine the difference in opinion of students from various ethnic groups. Findings Overall, major features that make students dissatisfied with university-owned accommodations are enforcement of rule that compels all students to move out with their belongings during each recess, the effectiveness of the lift system, the size of wardrobe and closet, laundry service in the residence, numbers of electrical sockets and window quality. Considering dwelling unit features, neighbourhood, environmental, building quality and services provided by residence management, this study reveals that there is a significant difference in the satisfaction of students of diverse ethnic groups with their accommodation. Research limitations/implications The study was limited to on-campus residences owned by higher education institutions in South Africa. However, the findings of the study can be adopted for off-campus residences, and such owned by private individuals, agencies and other bodies provided are approved by the institutions. Originality/value The findings of this study will help management of higher education institutions to improve quality of services in their residences for the satisfaction of their students. Developers, contractors and other stakeholders involved in construction of these residences will also find the findings useful in designing and construction of the facilities.

scholarly journals The Effect of Perceived Factors of Decision Support Systems on Actual Usage: Behavioral Intention of Using Decision Support Systems as a Mediating Variable: “An Empirical Study of Jordanian Higher Education Institutions”

2016 ◽  
Vol 12 (1) ◽  
pp. 201
Author(s):  
Bilal Mohammed Salem Al-Momani
Keyword(s):  
Higher Education ◽  
Decision Making ◽  
Decision Support ◽  
Information Systems ◽  
Decision Support Systems ◽  
Behavioral Intention ◽  
Support Systems ◽  
Higher Education Institutions ◽  
Quality Of Information

Decision support systems (DSS) are interactive computer-based systems that provide information, modeling, and manipulation of data. DSS are clearly knowledge-based information systems to capture, Processing and analysis of information affecting or aims to influence the decision making process, performed by people in scope professional job appointed by a user. Hence, this study describes briefly the key concepts of decision support systems such as perceived factors with a focus on quality  of information systems and quality of information variables, behavioral intention of using DSS, and actual DSS use by adopting and extending the technology acceptance model (TAM) of Davis (1989); and Davis, Bagozzi and Warshaw (1989).There are two main goals, which stimulate the study. The first goal is to combine Perceived DSS factors and behavioral intention to use DSS from both the social perspective and a technology perspective with regard to actual DSS usage, and an experimental test of relations provide strategic locations to organizations and providing indicators that should help them manage their DSS effectiveness. Managers face the dilemma in choosing and focusing on most important factors which contributing to the positive behavioral intention of use DSS by the decision makers, which, in turn, could contribute positively in the actual DSS usage by them and other users to effectively solve organizational problems. Hence, this study presents a model which should provide the useful tool for top management in the higher education institutions- in particular-to understand the factors that determine using behaviors for designing proactive interventions and to motivate the acceptance of TAM in order to use the DSS in a way that contributes to the higher education decision-making plan and IT policy.To accomplish or attain the above mentioned objectives, the researcher developed a research instrument (questionnaire) and distributed it amongst the higher education institutions in Jordan to collect data in order to empirically study hypothesis testing (related to the objectives of study). 341 questionnaires were returned from the study respondents. Data were analyzed by utilizing both SPSS (conducted descriptive analysis) and AMOS (conducting structural equation modelling).Findings of the study indicate that some hypotheses were supported while the others were not. Contributions of the study were presented. In addition, the researcher presented some recommendations. Finally, this study has identified opportunities for further study which has progressed greatly advanced understanding constantly of DSS usage, that can help formulate powerful strategies Involving differentiation between DSS perceived factors.

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